We are looking for an experienced IT Support Analyst to join our team in Liberty, South Carolina. In this role, you will provide critical technical support for both production and office systems at our facility, ensuring seamless operations and addressing IT-related challenges effectively. This position also involves remote support for other locations and occasional after-hours assistance, contributing to the success of our global operations.<br><br>Responsibilities:<br>• Deliver daily technical support for production systems, office devices, and connected peripherals within the facility.<br>• Diagnose and resolve issues related to production IT infrastructure, including network switches, wireless access points, industrial PCs, scanners, and label printers.<br>• Maintain and support Microsoft Teams Rooms and other conferencing tools to facilitate collaboration.<br>• Log, track, and resolve IT incidents and service requests using the organization's ticketing system.<br>• Collaborate with North American IT infrastructure and cybersecurity teams to uphold security and compliance standards.<br>• Conduct system checks, perform preventative maintenance, and troubleshoot basic network issues on-site.<br>• Manage imaging, deployment, and patching of Windows devices in alignment with global IT policies.<br>• Facilitate end-user onboarding and offboarding processes, including account provisioning through Active Directory and Entra ID.<br>• Oversee IT hardware lifecycle management, including inventory, asset tagging, replacements, and disposals.<br>• Provide remote troubleshooting support and after-hours assistance for North American and European sites as needed.
We are looking for an experienced Infrastructure Administrator to join our team on a contract basis in Greer, South Carolina. This role involves managing and optimizing IT systems and networks, ensuring seamless operations across data centers and cloud environments. The position requires a strong technical skill set and an ability to address networking and system challenges effectively.<br><br>Responsibilities:<br>• Oversee the transition and setup of two data centers, ensuring optimal connectivity and storage configurations.<br>• Implement and maintain cloud security measures, including multifactor authentication and Azure security profiles.<br>• Administer and troubleshoot Microsoft Office 365 and Azure Active Directory environments.<br>• Monitor and address intermittent network speed issues to maintain consistent system performance.<br>• Manage server virtualization using VMware, ensuring reliable and efficient operations.<br>• Configure and support networking equipment, including the migration from Meraki to Ubiquity.<br>• Analyze and resolve issues related to spam filtering and email security.<br>• Collaborate with cross-functional teams to execute IT projects within established timelines.<br>• Conduct regular system audits to identify vulnerabilities and optimize infrastructure.<br>• Provide technical expertise for data center operations and maintenance.
We are looking for a skilled Systems Engineer to join our team in Asheville, North Carolina. This contract-to-permanent role offers the opportunity to work on cutting-edge technologies, focusing on Hyper-V management and Azure platforms. The ideal candidate will play a key role in supporting a mix of enterprise clients and smaller customers while contributing to the overall success of our services team.<br><br>Responsibilities:<br>• Oversee and manage Hyper-V environments with an emphasis on Systems Center operations.<br>• Handle Microsoft Azure-related tasks, including cloud migration, identity management, and access policies.<br>• Provide advanced support for Azure Active Directory and ensure seamless integration with other systems.<br>• Act as an escalation point for Tier 1 support during on-call rotations, addressing complex technical issues.<br>• Develop and implement training programs to enhance in-house staff capabilities.<br>• Collaborate with team members to support a large enterprise client and approximately 50 smaller customers.<br>• Ensure the smooth transition of systems from on-premises to cloud environments.<br>• Participate in a two-stage interview process, including technical assessments.<br>• Manage time effectively to meet client and organizational expectations.<br>• Work in a hybrid or onsite schedule, adhering to an 8 AM to 5 PM workday.
