<p>Great chance to join this well-established and still thriving organization that is looking for top talent. Great culture and long-tenured team, potential for hybrid schedule, and opportunity to really make an impact here. For immediate and confidential consideration on this or one of the many other positions I'm working, please contact Chris Fallow directly at [email protected] or through LinkedIn. </p>
<p>Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.</p><p>• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.</p><p>• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.</p><p>• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.</p><p>• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.</p><p>• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.</p><p>• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.</p><p>• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.</p><p>• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.</p>
We are looking for an EHR Workflow Analyst to support healthcare operations through detailed workflow evaluation, process documentation, and automation-focused analysis in Greenville, South Carolina. This Long-term Contract position will work closely with clinical, administrative, and business teams to uncover improvement opportunities and convert operational needs into clearly defined automation requirements. The role is well suited for someone who understands healthcare workflows and can help drive efficient, accurate, and scalable process execution across key functions.<br><br>Responsibilities:<br>• Lead discovery discussions with clinical, operational, and administrative stakeholders to uncover workflow challenges and identify opportunities for automation.<br>• Analyze current-state processes and translate business needs into clear documentation, including workflow diagrams, requirements, and procedural guidance.<br>• Develop detailed workflow designs that support AI-enabled automation initiatives and prepare materials for technical and consulting partners.<br>• Collaborate with teams involved in revenue cycle operations, payer relations, credentialing, compliance, and clinical support to define process expectations and priorities.<br>• Support testing activities by validating workflow behavior, documenting outcomes, and helping confirm that solutions meet business requirements.<br>• Investigate process breakdowns, exceptions, and performance issues, then coordinate corrective actions with internal teams and external partners.<br>• Track automation effectiveness over time and recommend refinements based on user feedback, operational results, and changing business demands.<br>• Maintain organized records for project documentation, test results, workflow revisions, and implementation standards.<br>• Contribute to rollout readiness and user adoption efforts by assisting with change support and communication related to new automated workflows.<br>• Provide input to leadership on future workflow automation opportunities and help assess initiatives that offer the greatest operational value.