<p>Robert Half is currently seeking an experienced IT Service Delivery Manager for our client in the Managed Services space. The <strong>Senior Service Delivery Manager</strong> is accountable for the operational success of managed IT services delivered to assigned clients. This role owns service performance, escalation management, and client satisfaction, acting as the bridge between customers and internal technical teams. Success is measured by reliable service delivery, strong client relationships, reduced operational risk, and continuous improvement across people, process, and technology.</p><p><br></p><p><strong>This is a Direct Hire position. </strong></p><p><strong>SPONSORSHIP/C2C ARE NOT AVAILABLE FOR THIS ROLE.</strong></p><p><strong>We are open to remote candidates around the US who are comfortable with travel to client sites (up to 20%).</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own day-to-day and long-term service delivery outcomes for multiple managed services clients.</li><li>Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs.</li><li>Track and analyze operational performance, including:</li><li>Ticket volume, backlog, and resolution times.</li><li>SLA compliance and trend analysis.</li><li>Incident frequency, severity, and root causes.</li><li>Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments.</li><li>Identify service delivery risks early and drive mitigation plans before customer impact.</li><li>Serve as the primary operational contact for clients on service-related matters.</li><li>Lead regular service review meetings (QBRs/EBRs), covering:</li><li>Performance metrics and trends.</li><li>Escalations and incident summaries.</li><li>Risk posture, including security where applicable.</li><li>Recommendations for service optimization and roadmap alignment.</li><li>Manage client expectations through clear, timely, and professional communication.</li><li>Act as escalation owner for high-impact incidents and chronic service issues.</li><li>Lead major incident response, ensuring ownership, communication cadence, and resolution timelines.</li><li>Facilitate post-incident reviews and ensure corrective actions are implemented and tracked.</li><li>Reduce repeat incidents through structured root cause analysis and systemic improvements.</li><li>Coach and mentor service delivery staff and technical leads.</li><li>Establish and reinforce best practices for service management, escalation handling, and client communication.</li><li>Provide input on staffing models, workload distribution, and coverage planning.</li><li>Support onboarding of new clients and transitions from other service providers.</li><li>Drive continuous improvement in service processes, documentation, and operational workflows.</li><li>Partner with leadership to evolve service delivery standards, tools, and operating models.</li></ul>
<p>Robert Half is currently searching for an experienced Product Manager with expertise in power distribution and data center infrastructure for our client in Wisconsin. This is a <strong>Direct Hire </strong>position with our client, offering remote flexibility for the right person.</p><p><br></p><p>This is a high‑visibility product leadership role focused on building and scaling power distribution solutions for mission‑critical data center environments, including co‑location and AI data centers. The Product Manager owns the front end of the product development lifecycle, identifying market opportunities, shaping product strategy, translating customer needs into clear requirements, and driving offerings from concept through launch.</p><p><br></p><p>This role has broad exposure across strategy, engineering, marketing, sales, and customers. You will work closely with leadership and cross‑functional teams to define where the product portfolio goes next, how quickly it gets there, and how effectively it delivers value to customers and the business.</p><p><br></p><p>The title and scope may flex between Product Manager and Senior Product Manager depending on experience. The priority is finding the right person with the right mix of technical understanding, product leadership, and customer insight, with scope and level aligned to demonstrated capability.</p><p><br></p><p>What You’ll Be Responsible For</p><ul><li>Own the Product Development Process (PDP) for new and evolving power distribution products, from early concept through market launch.</li><li>Define and execute product category strategy and roadmaps aligned to business objectives and market demand.</li><li>Lead voice‑of‑the‑customer (VOC) efforts, market research, and competitive analysis to identify opportunities in mission‑critical data center infrastructure.</li><li>Translate customer and market insights into clear Product Requirements Documents (PRDs) that engineering teams can execute against.</li><li>Partner closely with engineering through iterative design, validation, and refinement to ensure solutions meet technical and customer requirements.</li><li>Work with Product Marketing to define positioning, messaging, and go‑to‑market plans.</li><li>Support sales through training, value propositions, demos, and direct customer engagement.</li><li>Secure and support pilot customers, incorporating feedback to refine and improve offerings prior to broader rollout.</li><li>Monitor product performance, margins, and cost structures; identify opportunities for pricing, cost optimization, and profitability improvement.</li><li>Track and report KPIs related to product success, roadmap execution, and market adoption.</li><li>Serve as the internal subject matter expert for assigned product categories, representing the product in leadership reviews, governance forums, and customer discussions.</li></ul><p>This role is focused on building what’s next, not maintaining a long‑established product line. Expect a fast pace, ambiguity, and meaningful influence over strategic direction.</p>
We are looking for a dedicated Client Service Specialist to provide exceptional support and build strong relationships with clients. In this role, you will handle account management tasks, ensure compliance standards are met, and contribute to delivering a seamless client experience. If you are detail-oriented and passionate about client services, this position offers an excellent opportunity to thrive in a collaborative environment.<br><br>Responsibilities:<br>• Process and manage client forms, including updates to beneficiary information, address changes, and account maintenance.<br>• Assist with onboarding new accounts by verifying identification, collecting necessary documentation, and ensuring accurate data entry.<br>• Prepare materials for client meetings, coordinate schedules, and document interactions to maintain organized records.<br>• Handle account openings, resolve discrepancies, and ensure all processes adhere to accuracy standards.<br>• Process transactions such as account transfers, wire requests, and other sensitive financial movements with precision.<br>• Monitor client account activities, research and resolve issues, and follow up to guarantee client needs are successfully addressed.<br>• Troubleshoot issues with custodians or external vendors and act on alerts and assigned tasks to maintain smooth operations.<br>• Support clients in accessing online portals and utilizing technology to enhance their experience.<br>• Assist in training new team members and contribute to ongoing staff development.<br>• Participate in firm-wide projects and initiatives to support organizational goals.
<p>We are looking for a detail-oriented Retirement Plan Administrator to join our team in Appleton, Wisconsin. This role involves ensuring compliance with recordkeeping standards, analyzing plan provisions, and delivering accurate data reports that meet quality benchmarks. The ideal candidate will be committed to growth and possess a strong knowledge of retirement plans.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure compliance with recordkeeping standards and plan provisions as outlined in individual plan documents.</p><p>• Analyze and test retirement plan provisions to ensure adherence to regulatory and service standards.</p><p>• Prepare and deliver accurate data reports within established quality guidelines.</p><p>• Collaborate with internal teams to address compliance-related issues and improve processes.</p><p>• Stay updated on industry trends and regulations to enhance effectiveness in delivering client expectations.</p><p>• Support the administration of 401(k) and RRSP plans, ensuring proper procedures are followed.</p><p>• Contribute to ongoing development efforts to deepen knowledge of retirement plan administration.</p><p>• Assist in the management of retirement plans, ensuring all requirements are met.</p>
<p>We are seeking a detail-oriented Financial Analyst with a strong background in cost accounting. In this critical role, you will analyze financial data, support budgeting and forecasting processes, and evaluate cost structures to drive business performance and optimize profitability.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, analyze, and maintain cost accounting systems and processes</li><li>Collaborate with operations, manufacturing, and supply chain teams to monitor and manage product costs and margins</li><li>Prepare, review, and analyze monthly, quarterly, and annual cost reports and variance analyses</li><li>Participate in budgeting and forecasting activities, with an emphasis on cost allocation and expense tracking</li><li>Identify cost-saving opportunities and recommend process improvements</li><li>Support inventory valuation and ensure compliance with internal controls and accounting standards</li><li>Prepare ad hoc financial analysis as requested by management</li></ul>
<p>We are looking for an Operational Finance Analyst to join our team in Appleton, Wisconsin. This role offers an exciting opportunity to contribute to the financial strategy and operations of a dynamic construction subsidiary. The ideal candidate will excel in financial analysis, stakeholder collaboration, and strategic planning while ensuring accurate reporting and insightful recommendations to support organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with executive leadership to define and execute organizational goals and strategies.</p><p>• Develop annual business plans and quarterly financial forecasts in partnership with leadership.</p><p>• Monitor monthly financial results and provide detailed analyses to support decision-making.</p><p>• Conduct ad hoc financial analyses, including market trend studies, scenario planning, and pricing strategies.</p><p>• Serve as a financial liaison for project teams, overseeing budgeting, forecasting, revenue recognition, and accounts payable/receivable processes.</p><p>• Evaluate contracts to ensure accurate revenue recognition and compliance with industry accounting standards.</p><p>• Participate in project review meetings, delivering actionable recommendations for financial improvements.</p><p>• Support key financial close activities, such as variance analyses and external audit preparation.</p><p>• Leverage expertise in financial systems like Oracle, Power BI, EcoSys, and Anaplan to optimize reporting and data management.</p><p>• Lead training sessions for project teams, covering accounting standards, reporting tools, and best practices</p>
We are looking for an experienced Sr. Cost Analyst to join our team in Sheboygan Falls, Wisconsin. This role requires a strategic thinker who can transform data into actionable insights and collaborate across multiple levels of the organization. You will play a key part in driving financial performance, streamlining processes, and supporting operational excellence.<br><br>Responsibilities:<br>• Build and maintain strong relationships with team members across all levels of the plant, earning trust and a place in both formal and informal discussions.<br>• Provide coaching and leadership while embodying company values to inspire members in achieving business goals.<br>• Analyze data to uncover trends, drivers, and opportunities for improvement, presenting insights in a clear and actionable manner.<br>• Develop and utilize dashboards to transform complex financial data into relatable messages that align with business themes.<br>• Support forecasting and annual budgeting processes, ensuring alignment and efficiency across facility and company-wide procedures.<br>• Monitor cost-saving initiatives to ensure current and future goals are met effectively.<br>• Collaborate with Multi-Site Plant Controllers to assess new business opportunities and provide insights for capital projects and productivity improvements.<br>• Identify and implement best practices across network facilities to optimize performance.<br>• Establish procedures and controls to ensure accurate product costing and reliable inventory management.
<p>We are looking for a dedicated Financial Coach to join our team. In this role, you will empower individuals and families to develop healthier financial habits and achieve their money management goals. This position offers the chance to make a meaningful impact in the financial services industry while working in a fast-paced, growth-oriented environment. This is a Long-term Contract position.</p><p><br></p><p>Responsibilities:</p><p>• Provide personalized coaching sessions to help participants enhance their budgeting, saving, and spending habits.</p><p>• Facilitate virtual one-on-one discussions, encouraging critical thinking and self-awareness regarding financial behaviors.</p><p>• Develop tailored action plans that break down financial goals into manageable steps for participants.</p><p>• Apply motivational interviewing techniques to create a judgment-free, supportive environment for behavior change.</p><p>• Conduct experimental coaching practices to integrate innovative methods with digital technology.</p><p>• Build and maintain strong relationships with participants, offering ongoing support and celebrating their progress.</p><p>• Document client interactions and maintain accurate records in a customer relationship management platform.</p><p>• Manage appointment schedules and ensure timely coordination of sessions.</p><p>• Refer participants to appropriate external services, such as credit counseling, when necessary.</p><p>• Collaborate with team members to enhance program effectiveness and participant outcomes.</p>
