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2 results for Help Desk Support Manager in Green Bay, WI
- Appleton, WI
- onsite
- Temporary to Hire
- 35 - 42 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance.<br><br>Responsibilities:<br>• Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience.<br>• Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment.<br>• Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout.<br>• Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes.<br>• Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance.<br>• Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders.<br>• Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking.<br>• Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.
- 2026-08-11T00:00:00Z
- Appleton, WI
- onsite
- Temporary to Hire
- 30.4475 - 35.255 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide on-site technical assistance in Appleton, Wisconsin for a construction and contractor-focused environment. This contract position with permanent potential is ideal for someone who enjoys hands-on desktop support, responds effectively to walk-up requests, and delivers dependable service to end users. The role centers on resolving day-to-day hardware, software, and printer issues while maintaining accurate support and asset records.<br><br>Responsibilities:<br>• Deliver in-person technical support for desktops, laptops, peripherals, and related workplace technology across the site.<br>• Address walk-up support requests and service desk issues with a strong focus on timely resolution and positive user experience.<br>• Troubleshoot Windows-based operating system problems, application issues, and common access-related concerns.<br>• Diagnose and resolve hardware malfunctions involving end-user devices and coordinate repairs or replacements when needed.<br>• Support network-connected and local printers by identifying issues, restoring functionality, and assisting users with basic printing problems.<br>• Use Active Directory to assist with account support tasks, access updates, and routine user administration.<br>• Record IT assets, device configurations, and support activity within the company asset management and ticketing platform, including ServiceNow, to maintain compliance and traceability.<br>• Assist with basic network troubleshooting by identifying connectivity problems and escalating more complex incidents when appropriate.
- 2026-08-18T00:00:00Z