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21 results for Production Manager in Grand Rapids, MI

Project Manager/Sr. Consultant

Battle Creek, MI
onsite
Temporary / Contract
85.50 - 99.00 USD / Hourly
We are looking for an experienced Project Manager/Sr. Consultant to oversee a large-scale retail technology implementation for a non-profit organization in Battle Creek, Michigan. This Long-term Contract position will guide the planning, coordination, and execution of a new operational platform across 25 retail sites, ensuring teams are prepared for a successful rollout. The individual in this role will work closely with external implementation partners and internal stakeholders to create structure, maintain momentum, and support business goals through effective delivery. Responsibilities: • Lead the end-to-end delivery of the retail solution implementation as the primary internal project owner. • Collaborate with external vendors and internal business leaders to align scope, priorities, and deployment activities. • Review existing store and operational workflows to identify readiness needs before launch. • Build and manage project plans, timelines, milestones, and status reporting to keep the initiative on track. • Coordinate testing, user training, and adoption efforts to support a smooth transition into production. • Oversee the rollout of capabilities related to inventory control, production processes, pricing functions, reporting tools, and loyalty features. • Organize implementation activity across 25 retail locations and travel to sites when project needs require on-site support. • Communicate progress, risks, dependencies, and key decisions to leadership and project stakeholders.
2026-08-12T20:58:39Z

Office Manager

Kalamazoo, MI
onsite
Permanent / Full Time
52000.00 - 70000.00 USD / Yearly
We are looking for an organized Office Manager to support daily business operations in Michigan. This role combines front-office coordination with accounting and administrative support in a construction-focused environment. The ideal candidate will keep office processes running efficiently, manage financial records with accuracy, and provide dependable support to staff, vendors, and clients. Responsibilities: • Coordinate day-to-day office operations, ensuring administrative activities are completed accurately and on schedule. • Manage purchasing for office materials and track inventory levels to keep essential supplies available at all times. • Support accounts payable and accounts receivable activities, including processing invoices, monitoring payments, and maintaining complete records. • Handle payroll-related tasks and assist with routine bookkeeping to support accurate financial reporting. • Welcome visitors, answer incoming calls, and provide attentive front-desk support for internal teams and external contacts. • Maintain organized documentation and office files, including records related to construction projects and general business operations. • Assist with work-in-progress tracking and help keep project-related financial information current and accessible. • Use ComputerEase and other office systems to enter data, update records, and support administrative and accounting workflows.
2026-08-13T14:53:41Z

Software Development Project Manager

Norton Shores, MI
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for a hands-on Software Development Project Manager to lead technical initiatives while remaining deeply involved in software development. This onsite opportunity in Norton Shores, Michigan is ideal for someone who can balance project oversight, team coordination, and daily coding in C# within a service-focused environment. The role requires strong judgment, practical engineering experience, and the ability to guide custom software efforts that support business operations and system connectivity. Responsibilities: • Lead software projects from planning through delivery, aligning timelines, priorities, and technical execution with business goals. • Contribute directly to application development on a daily basis, with a strong emphasis on writing and maintaining C# code. • Build and support custom software solutions that integrate with enterprise resource planning and financial systems. • Coordinate project resources, assign work effectively, and monitor progress to keep deliverables on track. • Create and manage rollout plans for new features, enhancements, and production releases. • Oversee quality standards by reviewing deliverables, addressing defects, and promoting reliable development practices. • Work with engineering and business stakeholders to define requirements, clarify scope, and resolve technical issues. • Support electronic data interchange processes and related integrations to ensure dependable data flow across systems.
2026-07-24T16:04:31Z

Tax Manager - Public

Grand Rapids Nt, MI
onsite
Permanent / Full Time
90000.00 - 130000.00 USD / Yearly
We are looking for an experienced Tax Manager to join our team in Grand Rapids, Michigan. This role is ideal for a detail-oriented individual with a strong background in individual tax preparation and a proven ability to handle complex tax scenarios, including business, trust, estate, and nonprofit returns. You will play a key role in managing client engagements, guiding tax planning and research efforts, and mentoring entry-level staff and interns. Responsibilities: • Prepare and review individual federal and state income tax returns with precision and efficiency. • Conduct in-depth tax research and draft comprehensive memoranda and client correspondence. • Build and maintain strong client relationships, ensuring compliance with all tax regulations and providing expert advice. • Supervise and mentor staff and seasonal interns, reviewing their work and offering constructive feedback. • Manage federal, state, and local tax audits, addressing notices and resolving issues effectively. • Oversee multiple client portfolios, ensuring budgets and production goals are met. • Collaborate on tax planning strategies to optimize client outcomes and minimize liabilities. • Utilize tax software such as CCH ProSystem fx and QuickBooks to streamline processes and ensure accuracy. • Monitor industry developments to stay informed of changes in tax laws and regulations. • Coordinate with internal teams to ensure seamless workflow and client satisfaction.
2026-07-21T13:44:23Z

Controller

Grand Rapids, MI
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
We are looking for an experienced finance leader to guide the financial direction of a growing residential construction organization. This position combines strategic oversight with day-to-day leadership across planning, reporting, cash management, and operational analysis. The Controller will work closely with executive and field leadership to strengthen profitability, improve visibility into project performance, and support disciplined business growth. Responsibilities:• Direct the company’s finance and accounting activities, including close processes, ledger accuracy, management reporting, forecasting, and annual planning.• Produce timely monthly, quarterly, and year-end financial statements, along with analysis that highlights trends, risks, and opportunities.• Oversee project-based financial tracking such as job costing, revenue recognition, backlog reporting, and gross margin performance across residential construction work.• Collaborate with leaders in operations, purchasing, and executive management to assess project results, monitor spending patterns, and improve financial outcomes.• Manage cash planning, working capital priorities, and banking relationships to ensure the business is well positioned for ongoing operations and expansion.• Strengthen financial governance by maintaining effective internal controls, consistent accounting practices, and reliable reporting procedures.• Lead audit preparation, support tax and lender reporting requirements, and help ensure compliance with applicable financial standards and regulations.• Build models and scenario analyses that inform strategic decisions, operational improvements, and long-range planning.• Coach and develop finance team members while setting clear expectations and promoting accountability across the function.
2026-08-14T20:53:40Z

Office Manager

Kalamazoo, MI
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
We are looking for a highly organized Business Office Manager to support daily operations for a Contract position based in Kalamazoo, Michigan. This role will serve as a central point of coordination for front office activities, scheduling, administrative workflows, and team support. The ideal candidate brings strong judgment, attention to detail, and the ability to keep office functions running smoothly while assisting with events, vendor coordination, and internal administrative processes. This role is 100% onsite, M-F, 8:30am-4:30pm. Responsibilities:• Welcome guests and ensure they are directed promptly to the appropriate team members while maintaining a detail-focused front office presence.• Oversee office scheduling by coordinating meetings, tracking time away, maintaining holiday calendars, and arranging client appointments as needed.• Handle incoming correspondence by sorting, distributing, and forwarding mail and other published materials to the correct recipients.• Support financial and administrative operations by logging client check deposits, processing vendor invoices, and maintaining expense records for partners.• Assist with special assignments such as preparing presentations, organizing meeting materials, and providing general administrative help to staff.• Offer day-to-day operational support to employees, including troubleshooting routine office and basic technology-related issues.• Maintain office readiness by ordering supplies, monitoring inventory levels, and coordinating maintenance requests for the workspace, kitchen, coffee bar, and conference areas.• Coordinate internal and external events by managing invitations, vendor communication, venue arrangements, meeting materials, and related administrative tasks.• Provide administrative support for compliance and human resources activities, including audit preparation, procedure documentation, office policy updates, staff training, and employee engagement efforts.• Manage seasonal outreach projects, including organizing the preparation and distribution of annual holiday communications.
2026-08-10T20:41:30Z

Administrative Assistant

Portage, MI
onsite
Temporary / Contract
18.00 - 23.00 USD / Hourly
Job Duties<ul><li>Answering phones and greeting visitors</li><li>Scheduling appointments and maintaining calendars</li><li>Collecting and distributing mail</li><li>Preparing communications such as memos, emails, invoices or reports</li><li>Writing and editing letters, reports and instructional documents</li><li>Creating and maintaining electronic and physical filing systems</li><li>Managing accounts and performing basic bookkeeping</li><li>Performing data entry and analysis</li><li>Assisting with event planning and coordination</li><li>Ordering and maintaining office supplies</li><li>Processing expense reports</li><li>Managing travel arrangements</li></ul>
2026-07-30T14:56:45Z

Controller

Grand Rapids, MI
onsite
Permanent / Full Time
110000.00 - 125000.00 USD / Yearly
We’re partnering with a machinery manufacturing company in the Grand Rapids, Michigan area that is seeking an experienced Controller to oversee and shape its financial operations. This leader will drive accounting and finance activities, improve reporting quality and visibility, and provide the financial insight needed to support informed decision-making across the business. The ideal candidate will bring a strong background in manufacturing finance, a hands-on management style, and the ability to effectively oversee daily financial operations while contributing to longer-term strategic planning. Key Responsibilities:• Lead all accounting and finance functions, including developing, implementing, and continuously improving financial processes, internal controls, and related systems.• Provide accurate budgeting, forecasting, and trend analysis to support leadership in evaluating results and planning for future performance.• Support financial planning initiatives by aligning short-term execution with broader business goals.• Prepare monthly, quarterly, and annual financial statements, including consolidated reporting and management-level financial summaries.• Oversee the month-end close process, including reconciliation review, result validation, and ensuring the integrity of general ledger data.• Enhance and manage job costing and product costing processes within Epicor to strengthen operational and financial reporting.• Partner on system and process improvements related to Epicor financial workflows and other automated reporting solutions.• Ensure compliance with all applicable local, state, and federal reporting requirements, while serving as a primary liaison to lenders and external accounting firms.• Collaborate with senior leadership and ownership on strategic priorities, while mentoring and developing the accounting and finance team.• Manage insurance-related matters, annual financial statement reviews, and coordination with external auditors or review partners.
2026-08-05T20:18:48Z

Customer Service II

Kalamazoo, MI
onsite
Temporary / Contract
16.15 - 17.50 USD / Hourly
We are looking for a detail-oriented Customer Service II team member to support election-related administrative operations for a contract position in Kalamazoo, Michigan. This opportunity is ideal for someone who enjoys structured office work, accurate record handling, and assisting the public with professionalism and care. The role combines customer support, document preparation, and data management in a fast-paced non-profit environment. This role is 100% onsite, will require some overtime and will support local elections. Responsibilities:• Prepare outgoing ballot materials by organizing documents, assembling mail packets, and confirming items are ready for distribution.• Process incoming ballot shipments by opening containers, sorting contents, and arranging materials for the next handling step.• Create and apply mailing labels, print voter address information, and ensure envelopes are properly prepared for delivery.• Maintain organized voter documentation through accurate filing and systematic record management.• Enter voter-related information into the designated voter file system with a high level of accuracy.• Manage physical records such as master cards and voter identification files to support efficient document retrieval.• Assemble and package election supplies to help ensure materials are ready for operational use.• Respond to voter inquiries by phone or in person, providing clear and courteous assistance on routine questions.
2026-08-10T20:41:30Z

Executive Assistant

Kalamazoo, MI
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
We are looking for an Executive Assistant to provide high-level administrative support to senior leadership in Kalamazoo, Michigan. This Contract position will work closely with the Executive Director, Chief Defender, and Chief of Finance and Operations to keep priorities organized, communications streamlined, and daily operations running smoothly. The ideal candidate brings strong judgment, discretion, and the ability to manage competing demands in a fast-paced, detail-focused environment. This role is 100% onsite, M-F, 8am-5pm. Responsibilities:• Manage complex calendars for executive leaders, ensuring meetings, deadlines, and shifting priorities are coordinated efficiently.• Organize domestic travel logistics, including itineraries, reservations, and schedule alignment for leadership team members.• Prepare and coordinate executive meetings by confirming attendees, securing materials, and supporting smooth meeting flow.• Maintain organized schedules and provide proactive administrative support to help senior leaders stay focused on key initiatives.• Communicate with internal and external contacts in a clear and organized manner while handling sensitive information with discretion.• Anticipate scheduling conflicts and resolve them quickly to minimize disruption to executive operations.
2026-08-10T20:41:30Z

ERP/CRM Developer

Grand Rapids, MI
onsite
Permanent / Full Time
95000.00 - 115000.00 USD / Yearly
We are looking for an ERP/CRM Developer to join our team in Grand Rapids, Michigan. In this role, you will be responsible for designing, developing, and implementing ERP and CRM systems that will improve our business processes and operations. You will be working in a dynamic and fast-paced environment, where you will have the opportunity to contribute to the growth and success of our organization. Responsibilities: • Design and develop ERP and CRM systems using platforms such as NetSuite, SAP, Salesforce, and PeopleSoft• Collaborate with other team members to understand business requirements and develop solutions to meet these needs• Perform AB Testing to ensure system functionality and efficiency• Create and manage dashboards to monitor system performance and business metrics• Maintain and update the ERP database to ensure accurate information is available for business operations• Work on EO/IR systems for effective data management• Perform configuration management to ensure system stability and reliability• Develop and maintain business requirement documents to provide guidance for system development and implementation• Use Microsoft tools for system design and implementation• Continually update knowledge and skills in the field of ERP/CRM development to ensure the use of best practices and latest technologies.
2026-07-24T15:58:42Z

Accountant

Lansing Nt, MI
onsite
Temporary to Hire
29.29 - 35.00 USD / Hourly
We are looking for an experienced Accountant to join a service-focused organization in Lansing, Michigan on a Contract to permanent basis. This role is ideal for a detail-oriented finance specialist who can manage core accounting activities while helping maintain accurate reporting and steady daily operations. The position offers the opportunity to contribute across payables, receivables, reconciliations, and month-end processes in a hands-on accounting environment. Responsibilities: • Oversee day-to-day accounting activities across accounts payable, accounts receivable, and general ledger functions to ensure financial records remain accurate and current. • Prepare and post journal entries, maintaining organized documentation and supporting the integrity of monthly financial reporting. • Complete bank and account reconciliations on a regular basis, researching discrepancies and resolving outstanding items in a timely manner. • Support month-end and quarterly close activities by reviewing balances, analyzing transactions, and assisting with financial statement preparation. • Administer payroll-related accounting tasks, including local payroll tax processing and reconciliation of payroll entries. • Track fixed assets, record additions and disposals, and maintain supporting schedules for depreciation and reporting purposes. • Monitor cash activity and assist with cash flow management by reviewing inflows, outflows, and account balances. • Use Microsoft Excel to analyze financial data, prepare schedules, and generate reports that support accounting operations and decision-making.
2026-08-12T19:48:40Z

AR/Collections Specialist

Grand Rapids, MI
onsite
Permanent / Full Time
57000.00 - 62000.00 USD / Yearly
We are looking for an AR/Collections Specialist to support receivables management and maintain strong customer account performance in Grand Rapids, Michigan. This position focuses on resolving outstanding balances, communicating with clients on payment matters, and helping improve cash flow through consistent follow-up and account review. The ideal candidate brings experience across commercial and consumer collections, applies sound judgment in credit-related situations, and works effectively in a fast-paced environment. Responsibilities: • Manage a portfolio of outstanding accounts by conducting timely follow-up on overdue invoices and open balances. • Communicate with business and consumer customers to secure payment commitments, clarify account issues, and document collection activity. • Review aging reports and prioritize collection efforts to reduce delinquency and support healthy cash flow. • Investigate billing discrepancies and collaborate with internal teams to resolve payment delays efficiently. • Apply established collection practices to both B2B and consumer accounts while maintaining professionalism in all interactions. • Monitor account status, recommend next steps on escalated matters, and support credit-related decision making when needed. • Maintain accurate records of customer contact, payment arrangements, and account updates within tracking systems. • Contribute to process improvements within accounts receivable and collections operations as business needs evolve.
2026-08-11T13:48:39Z

Platform Engineer

Kalamazoo, MI
remote
Permanent / Full Time
175000.00 - 225000.00 USD / Yearly
We are looking for a Platform Engineer to advance the reliability, security, and scalability of our engineering platform in Kalamazoo, Michigan. This position focuses on building a consistent developer experience by strengthening automation, deployment practices, infrastructure standards, and operational visibility. The ideal candidate will shape platform capabilities with a product mindset, enabling internal teams to deliver software more safely and efficiently while supporting enterprise growth and modern AI-enabled services. Responsibilities: • Define and evolve a platform strategy that improves consistency, resilience, and ease of use for internal engineering teams. • Build and maintain CI/CD frameworks that support dependable delivery, stronger release controls, and reduced operational risk. • Create and manage infrastructure as code solutions, including reusable Terraform components that promote standardization across environments. • Embed security into platform workflows through automated guardrails such as secrets management, policy enforcement, encryption controls, and secure configuration practices. • Develop release automation and progressive delivery approaches that improve deployment safety and accelerate recovery when issues arise. • Establish observability capabilities across distributed services to enhance monitoring, troubleshooting, and service performance insights. • Partner with engineering leaders, developers, and external vendors to implement platform standards and communicate technical tradeoffs clearly. • Improve cloud operations by strengthening identity and access controls, governance practices, and runtime visibility across AWS-based environments.
2026-07-24T16:04:31Z

Recruiter

Zeeland, MI
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
We are looking for a detail-oriented recruiting specialist to support hiring efforts while building strong partnerships with operational leaders. This role focuses on attracting talent, delivering a positive candidate journey, and using market insight and hiring data to improve results. The ideal candidate brings a proactive approach to sourcing and can manage multiple openings across locations in a fast-paced service environment. Responsibilities: • Collaborate with department and site leaders to shape effective hiring plans aligned with workforce needs. • Identify and connect with passive candidates with relevant experience through targeted outreach, networking, and modern sourcing channels. • Oversee the end-to-end recruitment process, from intake discussions and candidate screening through offer coordination and onboarding support. • Maintain a high-quality candidate experience by ensuring timely communication, organized follow-up, and a well-structured hiring process. • Review recruiting metrics and pipeline data to improve efficiency, strengthen decision-making, and refine talent acquisition strategies. • Represent the organization in the market by strengthening employer visibility and promoting career opportunities within the hospitality and service space. • Support recruiting operations across multiple locations while balancing high-volume hiring demands and changing priorities.
2026-08-10T14:48:38Z

Staff Accountant

Kalamazoo, MI
onsite
Permanent / Full Time
55000.00 - 60000.00 USD / Yearly
We are looking for a detail-oriented Staff Accountant to support day-to-day accounting operations in Kalamazoo, Michigan. This role is ideal for someone who can manage core financial processes, maintain accurate records, and contribute to timely reporting and tax-related activities. The successful candidate will bring strong analytical skills, sound judgment, and a hands-on approach to general ledger accounting. Responsibilities: • Prepare and record journal entries to keep financial data accurate and up to date. • Reconcile general ledger accounts and investigate discrepancies to ensure reliable reporting. • Assist with monthly, quarterly, and year-end close activities in accordance with accounting deadlines. • Support the preparation of corporate tax filings by organizing financial information and coordinating required documentation. • Maintain accounting records and schedules that support internal reporting and compliance needs. • Review financial transactions for accuracy and proper classification within the ledger. • Partner with internal stakeholders to resolve accounting issues and improve day-to-day processes.
2026-07-28T18:43:46Z

Customer Service Representative

Kalamazoo, MI
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to support a banking team in Michigan. This is a Long-term Contract opportunity for a service-focused, detail-oriented individual who enjoys helping customers over the phone, resolving questions efficiently, and identifying solutions that match their financial needs. In this role, you will handle high-volume inbound interactions, strengthen customer relationships, and provide guidance on accounts, digital services, and related banking products in a fast-paced call center environment. This is 100% onsite, M-Saturdays, 40 hours/week. Responsibilities:• Handle incoming customer calls with courtesy, accuracy, and a strong commitment to service quality.• Resolve account and service inquiries efficiently while ensuring each interaction is clear, courteous, and timely.• Build trust with customers by listening carefully, understanding their needs, and offering appropriate banking solutions.• Explain available products and services, including digital and self-service options such as online banking and bill payment tools.• Support new account setup and complete routine account updates in accordance with established procedures.• Identify opportunities to recommend additional services, including lending, business banking, and investment-related appointments when appropriate.• Document interactions, track service and sales activity, and contribute to individual and team performance goals.• Navigate multiple internal platforms to research customer information and complete transactions accurately.• Assist with collections-related inquiries and provide support in other service areas based on team needs or management direction.
2026-08-12T19:28:40Z

Sr. Property Accountant

Grand Rapids, MI
onsite
Permanent / Full Time
65000.00 - 95000.00 USD / Yearly
We are looking for an experienced Sr. Property Accountant to oversee accounting activities for a portfolio of commercial and residential properties in Grand Rapids, Michigan. This position plays a key role in producing accurate financial records, maintaining reliable property-level reporting, and supporting operational teams with timely accounting insight. The ideal candidate brings strong property accounting expertise, hands-on experience with AppFolio, and a proactive approach to improving processes and resolving issues. Responsibilities: • Manage day-to-day accounting operations for a portfolio of owned and managed real estate assets, ensuring transactions are recorded accurately and completely. • Review account activity for proper coding and classification, and post adjustments or corrections when needed to maintain clean financial records. • Complete monthly bank reconciliations and support month-end close activities with accurate schedules and supporting documentation. • Prepare monthly financial statements for assigned properties and confirm balances align with underlying records and reconciliations. • Enter and post journal entries, accruals, and other general ledger updates in accordance with accounting standards and internal requirements. • Provide functional support within AppFolio by troubleshooting issues, refining system setup, and strengthening alignment between accounting and property management workflows. • Contribute to reporting improvements by helping develop more efficient management reports and investor-related accounting outputs. • Partner with property management teams on annual tenant reconciliation activities, budgeting support, and ongoing financial or operational accounting needs. • Assist with broader accounting initiatives, including system-related implementation efforts and ad hoc support for the corporate accounting team.
2026-08-11T18:53:43Z

Executive Assistant

Battle Creek, MI
remote
Temporary / Contract
26.60 - 28.00 USD / Hourly
We are looking for an Executive Assistant to provide high-level support to leadership within a mission-driven non-profit organization. This Long-term Contract opportunity is ideal for an organized individual who can manage executive priorities, coordinate complex activities, and help keep team operations running smoothly. The role combines executive support, project coordination, meeting management, and administrative oversight while working across internal teams and external partners. This role is 100% onsite, M-F, 8am-5pm. Responsibilities:• Build productive working relationships with leaders, colleagues, partners, and stakeholders to support collaboration across team initiatives.• Manage executive calendars, coordinate meetings, prepare agendas and materials, and handle incoming communications with professionalism and discretion.• Arrange travel plans, process related logistics, and support special assignments and administrative requests for leadership.• Assist with budget-related activities by reviewing data, processing invoices, supporting purchasing tasks, reconciling records, and preparing reports.• Lead assigned projects by organizing timelines, monitoring progress, and helping ensure deadlines and budget expectations are met.• Support team and project meetings by capturing follow-up items, maintaining tracking tools, and encouraging timely completion of next steps.• Coordinate planning efforts with internal teams for meetings, convenings, and workspace or operational needs.• Partner with leadership and people-focused teams to support hiring coordination, onboarding activities, and other employee experience initiatives.• Contribute to cross-functional working groups and represent the team in internal or external presentations, panels, or similar engagements.• Help organize leadership council meetings, steering committee sessions, and other executive cohort activities as needed.
2026-08-10T20:41:30Z

Customer Experience Specialist

Bangor, MI
onsite
Temporary / Contract
18.21 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to support parts-related customer interactions for a machinery manufacturing operation in Bangor, Michigan. This Long-term Contract position centers on delivering timely order support, coordinating availability updates, and helping customers navigate urgent and routine parts needs with professionalism. The role combines customer service and inventory-focused coordination, requiring strong communication, system navigation, and close partnership with internal planning teams. This role is 100% onsite, M-F, 8am-5pm. Responsibilities:• Process customer parts orders accurately and maintain clear documentation within internal systems.• Monitor open orders and provide customers with timely updates on status, delays, and expected availability.• Coordinate with planning and supply teams to help fulfill requests, including locating inventory across multiple facilities when needed.• Respond to expedited requests and urgent inquiries with a high level of professionalism and follow-through.• Prepare and communicate parts availability information and quotations to support customer purchasing decisions.• Review order backlogs and proactively reach out to customers when timelines change or items become past due.• Use online portals and internal platforms to track inventory, confirm order details, and share accurate information with customers.• Support global parts activity by assisting domestic and international customers with order-related questions and shipment coordination.
2026-08-13T20:58:44Z

Customer Experience Specialist

Muskegon, MI
onsite
Temporary / Contract
18.05 - 20.90 USD / Hourly
We are looking for a Customer Experience Specialist to join a contract assignment supporting a busy team in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing order details accurately, and communicating clearly about products, pricing, and delivery timelines. The position offers regular hours in a detail-oriented office setting, with initial onsite training followed by a hybrid schedule. Responsibilities: • Respond to customer inquiries by phone and email, providing timely information on products, pricing, order status, and delivery expectations. • Enter customer orders accurately into the company’s computer and order management systems while maintaining strong attention to detail. • Support daily customer service activities for a fast-paced office serving sales, marketing, and service functions. • Build positive interactions with customers by resolving questions efficiently and escalating more complex issues when needed. • Collaborate with supervisors and internal team members through Microsoft Teams and other communication tools to keep work moving smoothly. • Learn internal processes and product information during an intensive onsite training period and apply that knowledge to customer interactions. • Assist with inside support activities that help ensure orders are processed correctly and customers receive consistent service. • Maintain organized records and correspondence related to customer requests, order updates, and service follow-up.
2026-08-14T14:53:44Z