We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a non-profit organization in Kalamazoo, Michigan. This role involves driving efficiency, managing budgets, and ensuring exceptional service delivery to support the organization’s mission. The ideal candidate will have strong leadership skills and experience in operations management, particularly in a call center environment.<br><br>Responsibilities:<br>• Lead daily operations of the call center to ensure efficient workflows and high-quality service delivery.<br>• Develop and manage budgets, ensuring resources are allocated effectively to meet organizational goals.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.<br>• Collaborate with cross-functional teams to drive project initiatives and achieve operational objectives.<br>• Establish and enforce policies and procedures to maintain compliance and operational consistency.<br>• Train, mentor, and support call center staff to encourage growth and enhance team performance.<br>• Implement change management strategies to improve processes and adapt to evolving organizational needs.<br>• Ensure the call center aligns with the mission and values of the non-profit organization.<br>• Handle escalations and resolve complex issues to maintain customer satisfaction.<br>• Conduct regular reviews of systems and processes to identify opportunities for innovation and optimization.
We are looking for an experienced Purchasing Supervisor to lead and manage procurement operations in Caledonia, Michigan. This role is vital in ensuring timely and cost-effective sourcing of materials, components, and services while maintaining high-quality standards. The successful candidate will oversee a team of buyers, optimize supplier relationships, and contribute to inventory management and process improvements.<br><br>Responsibilities:<br>• Supervise and guide a team of buyers, ensuring effective workload management and encouraging skill development and growth.<br>• Source and procure materials, components, and services aligned with production schedules and organizational needs.<br>• Establish and maintain strong relationships with suppliers to guarantee reliability, quality, and timely delivery.<br>• Negotiate contracts, pricing, and terms with vendors to achieve cost savings and favorable conditions.<br>• Monitor supplier performance and implement corrective actions as necessary to maintain standards.<br>• Coordinate with production and warehouse teams to ensure appropriate inventory levels are maintained.<br>• Analyze procurement data to identify trends, risks, and areas for improvement.<br>• Maintain accurate and organized procurement records, including purchase orders and supplier documentation.<br>• Collaborate with cross-functional teams, including Operations, Engineering, and Finance, to address supply chain challenges.<br>• Support continuous improvement initiatives focused on cost reduction, quality enhancement, and process efficiency.
We are looking for an experienced Tax Manager to join our team in Grand Rapids, Michigan. This role is ideal for a detail-oriented individual with a strong background in individual tax preparation and a proven ability to handle complex tax scenarios, including business, trust, estate, and nonprofit returns. You will play a key role in managing client engagements, guiding tax planning and research efforts, and mentoring entry-level staff and interns.<br><br>Responsibilities:<br>• Prepare and review individual federal and state income tax returns with precision and efficiency.<br>• Conduct in-depth tax research and draft comprehensive memoranda and client correspondence.<br>• Build and maintain strong client relationships, ensuring compliance with all tax regulations and providing expert advice.<br>• Supervise and mentor staff and seasonal interns, reviewing their work and offering constructive feedback.<br>• Manage federal, state, and local tax audits, addressing notices and resolving issues effectively.<br>• Oversee multiple client portfolios, ensuring budgets and production goals are met.<br>• Collaborate on tax planning strategies to optimize client outcomes and minimize liabilities.<br>• Utilize tax software such as CCH ProSystem fx and QuickBooks to streamline processes and ensure accuracy.<br>• Monitor industry developments to stay informed of changes in tax laws and regulations.<br>• Coordinate with internal teams to ensure seamless workflow and client satisfaction.
<p><strong>Job Summary</strong></p><p>Plan, develop, and implement strategies for HR management and development, including recruitment, employee relations, compensation, training, performance appraisal, and compliance with applicable laws and policies.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Develop and administer HR policies, procedures, and systems to measure HR performance and effectiveness.</li><li>Oversee recruitment, onboarding, payroll, benefits administration, and compliance programs (COBRA, FMLA, Workers’ Comp, etc.).</li><li>Lead employee relations initiatives, including disciplinary actions, investigations, conflict resolution, performance reviews, and retention strategies.</li><li>Coordinate training programs, maintain accurate HR documentation, and ensure adherence to safety and quality standards.</li></ul><p><br></p>
<p>We are looking for a detail-oriented PART TIME Accounts Payable Clerk to join our team in Grand Rapids, Michigan. This long-term contract position offers an excellent opportunity to contribute to essential financial operations, including invoice management and intercompany data entry. The role requires a reliable individual with strong attention to detail who can work onsite at least four days a week and efficiently handle accounts payable and receivable tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process and monitor invoices, ensuring accurate coding and entry into the system.</p><p>• Manage intercompany data entry tasks and address any discrepancies as needed.</p><p>• Handle cash deposits and assist with accounts receivable functions.</p><p>• Respond to inquiries related to accounts payable and resolve issues promptly.</p><p>• Maintain thorough documentation of financial transactions and escalate issues when necessary.</p><p>• Utilize Excel for tracking and reporting tasks, ensuring data accuracy.</p><p>• Collaborate with team members to triage and prioritize outstanding accounts payable tasks.</p><p>• Support inbox management by organizing and addressing relevant communications.</p><p>• Follow established templates and procedures while identifying opportunities for improvement.</p><p>• Assist with onboarding and training new staff to ensure smooth transitions.</p>
<p>Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. </p><p>Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week</p>
We are looking for an experienced Corporate Controller to oversee financial operations and ensure compliance with accounting standards. This role requires a proactive approach to managing financial reporting, budgeting, and forecasting, while collaborating cross-functionally to support strategic business decisions. Based in Hudsonville, Michigan, this position offers the opportunity to play a key role in shaping the financial success of the organization.<br><br>Responsibilities:<br>• Oversee the accuracy and integrity of financial statements and ensure compliance with generally accepted accounting principles.<br>• Analyze financial trends and provide recommendations to address potential impacts on the company and its stakeholders.<br>• Develop and implement standardized policies, processes, and procedures to optimize financial operations.<br>• Act as a key contributor to the management team, providing timely financial insights to support decision-making.<br>• Manage the company’s income statement and balance sheet, ensuring effective oversight of financial results.<br>• Lead treasury operations, including cash flow management, bank account oversight, and forecasting future funding needs.<br>• Supervise tax and regulatory compliance, ensuring adherence to all applicable governmental requirements.<br>• Establish and maintain internal controls to safeguard company assets and enhance operational efficiency.<br>• Direct the annual budgeting and forecasting processes, ensuring alignment with organizational goals.<br>• Provide leadership and performance management for the finance team, fostering a culture of collaboration and excellence.
We are looking for a dedicated and personable Customer Service Representative to join our team on a long-term contract basis in Grand Rapids, Michigan. In this role, you will play a key part in fostering strong customer relationships while delivering exceptional service in a fast-paced environment. If you thrive in dynamic settings and enjoy assisting clients, this position offers a great opportunity to grow your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly and professionally, ensuring a high level of satisfaction.<br>• Draft and manage business correspondence with clarity and precision.<br>• Identify opportunities to support business development by cross-selling and referring customers.<br>• Solve complex customer issues through thorough research and problem-solving.<br>• Collaborate effectively with internal and external stakeholders to meet customer needs.<br>• Maintain and update customer information using Customer Relationship Management (CRM) systems.<br>• Utilize Microsoft Office tools to create reports and manage documentation efficiently.<br>• Provide detailed and friendly service tailored to individual customer requirements.<br>• Uphold a positive and detail-oriented approach in all interactions.<br>• Assist with administrative tasks to support overall office operations.
We are looking for a skilled Payroll Administrator to oversee payroll and attendance operations in our organization. This role involves managing payroll for a multi-state workforce, ensuring accuracy, compliance, and efficiency in all payroll functions. The ideal candidate will bring expertise in full-cycle payroll and proficiency with ADP Workforce Now.<br><br>Responsibilities:<br>• Process payroll for a workforce of over 1,100 employees across 32 states, ensuring compliance with relevant regulations.<br>• Maintain accurate employee attendance records and integrate them with payroll data.<br>• Collaborate with HR and finance teams to resolve discrepancies and ensure timely payroll submissions.<br>• Utilize ADP Workforce Now to manage payroll operations efficiently.<br>• Conduct audits to verify payroll accuracy and identify areas for improvement.<br>• Handle multi-state payroll tax filings and ensure compliance with local, state, and federal regulations.<br>• Respond to employee inquiries regarding payroll and attendance issues in a timely and attentive manner.<br>• Develop and implement procedures to streamline payroll processes and improve accuracy.<br>• Generate detailed payroll reports for management and assist with financial planning.<br>• Stay current with changes in payroll laws and regulations to maintain compliance.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Grand Rapids, Michigan. In this role, you will play a key part in maintaining accurate financial records and ensuring the smooth processing of invoices and payments. This long-term contract position offers an opportunity to contribute to a fast-paced environment within the telecom industry, collaborating closely with the accounting and finance team.<br><br>Responsibilities:<br>• Process vendor invoices with accuracy and efficiency to ensure timely payments.<br>• Maintain and update financial records, ensuring all data is organized and accessible.<br>• Prepare and issue payments to vendors, adhering to company policies and deadlines.<br>• Perform credit card reconciliations, ensuring all transactions are accurately recorded.<br>• Assist in financial audits by providing necessary documentation and support.<br>• Collaborate with the finance team to support budgeting and cash flow management activities.<br>• Respond to vendor inquiries regarding payment status and resolve any discrepancies.<br>• Ensure compliance with accounting standards and company policies in all payable operations.<br>• Code invoices correctly and enter them into the accounting system.<br>• Conduct check runs and ensure proper documentation is maintained.
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an exciting opportunity to provide technical support and assistance to ensure smooth operations within the paper and packaging industry. The role requires onsite work and involves troubleshooting, setup, and maintenance of IT systems and equipment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues, ensuring minimal disruption to daily operations.<br>• Perform imaging and configuration tasks for PCs and laptops to prepare them for use.<br>• Set up and maintain workstations, ensuring optimal functionality.<br>• Install, configure, and maintain printers and other hardware, ensuring seamless connectivity.<br>• Conduct basic troubleshooting for IT systems to identify and resolve technical issues.<br>• Provide support for Android and Apple devices, ensuring proper configuration and usability.<br>• Manage user access and permissions through Active Directory.<br>• Collaborate on deployment and configuration management tasks to enhance system performance.<br>• Support Cisco and Citrix technologies, ensuring efficient network and software operations.<br>• Offer guidance and assistance with Mac computers and Microsoft systems.
<p>We are looking for a dedicated<strong> Spanish Bilingual</strong> Customer Service Representative to join our client's team in Grand Rapids, Michigan. In this long-term contract role, you will play a key part in ensuring customer satisfaction through effective communication and problem-solving. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer inquiries via phone or email, ensuring all questions are addressed accurately.</p><p>• Process customer orders efficiently and maintain accurate records of transactions.</p><p>• Provide clear and detail-oriented communication to resolve customer issues and concerns.</p><p>• Collaborate with team members to ensure seamless customer service operations.</p><p>• Handle both inbound and outbound calls to assist customers with their needs.</p><p>• Maintain a thorough understanding of company products and services to provide informed support.</p><p>• Follow company policies and procedures to ensure consistent service quality.</p><p>• Identify opportunities to improve customer satisfaction and share feedback with management.</p><p>• Support the team in achieving service goals and maintaining high standards.</p><p>• Monitor and track customer interactions to ensure timely resolution of issues.</p>
We are looking for a detail-oriented Accounting Clerk to join our team in Kalamazoo, Michigan. This role is ideal for someone with strong organizational skills and a knack for managing financial records with accuracy. You will play a key part in maintaining the integrity of our company’s financial operations through efficient handling of accounts payable, accounts receivable, and other accounting tasks.<br><br>Responsibilities:<br>• Process accounts payable and accounts receivable transactions in a timely and accurate manner.<br>• Conduct thorough data entry to ensure financial records are complete and error-free.<br>• Manage invoice processing and track payments to vendors.<br>• Collaborate with team members to handle payroll tasks and ensure employee compensation is accurate.<br>• Reconcile financial discrepancies by reviewing and analyzing account information.<br>• Maintain organized financial documentation to support audits and reporting requirements.<br>• Assist in preparing financial reports and statements for management review.<br>• Utilize accounting software, including QuickBooks, to streamline daily operations.<br>• Communicate with vendors and clients to resolve billing or payment issues.<br>• Support other administrative and accounting tasks as needed.
We are looking for a dedicated Financial Analyst to join our team in Battle Creek, Michigan. This role is pivotal in ensuring the accuracy and efficiency of financial operations within the facility, including payroll management and purchasing analysis. The ideal candidate will collaborate closely with plant staff, human resources, and other departments to maintain financial integrity and support continuous improvement initiatives.<br><br>Responsibilities:<br>• Conduct daily analysis of purchasing activities and payroll processes to ensure accuracy and compliance.<br>• Serve as the primary liaison between the finance team, human resources, and plant staff for payroll-related matters.<br>• Reconcile payroll systems, weekly and bi-monthly payroll payments, and the plant checkbook.<br>• Assist with internal controls documentation and maintain compliance with Sarbanes-Oxley requirements.<br>• Support both internal and external audits by preparing necessary documentation and addressing inquiries.<br>• Prepare manual journal entries and ensure accurate cost allocation during month-end closings.<br>• Collaborate with plant buyers and staff to verify purchase requisitions and resolve discrepancies.<br>• Manage intercompany invoice reconciliations and monitor receivables/payables activities.<br>• Maintain fixed asset records and oversee capital project tracking from inception to registration.<br>• Conduct physical inventory counts for selected fixed assets and support inventory control measures.
We are looking for a Network Administrator to join our team in Grand Rapids, Michigan. This role involves overseeing and maintaining the network infrastructure, ensuring seamless connectivity, and providing technical expertise across a hybrid environment. The ideal candidate will have a strong background in networking technologies and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network performance to ensure optimal functionality and reliability.<br>• Configure and manage Cisco routers, switches, and wireless devices to support organizational needs.<br>• Implement and manage firewall technologies to safeguard network security.<br>• Administer Active Directory, including user management and permissions.<br>• Oversee LAN operations and troubleshoot connectivity issues as they arise.<br>• Manage cloud-based systems and technologies to enhance scalability and efficiency.<br>• Conduct regular network assessments and address any vulnerabilities or inefficiencies.<br>• Collaborate with other departments to support their technology requirements.<br>• Provide technical support and guidance to employees regarding network-related issues.<br>• Develop and enforce network policies and procedures to ensure compliance with industry standards.
<p>Our client is seeking a data-driven and strategic <strong>Sr. Pricing Analyst</strong>. This role is integral to optimizing pricing strategies across the product portfolio to drive profitability, competitiveness, and customer value. The ideal candidate will combine strong analytical abilities with market awareness to support pricing decisions that promote growth and operational efficiency. For further inquiries, please contact Katie Ruger today at 616-600-8734!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze pricing and operational data, market trends, and customer insights to develop pricing models and recommendations.</li><li>Collaborate with Sales, R& D, and Operations teams to ensure pricing strategies are aligned with overall business objectives.</li><li>Monitor and assess the effectiveness of pricing strategies through annual price reviews and updates, making adjustments based on customer feedback and internal KPIs.</li><li>Conduct margin analysis, including price, mix, volume, and cost-to-serve evaluations to inform pricing decisions and collaborate cross-functionally to support recommendations.</li><li>Perform ROI and scenario analyses for investments related to sales and customer initiatives.</li><li>Develop and maintain pricing tools, dashboards, and reports for internal stakeholders.</li><li>Identify opportunities for continuous improvement, particularly related to inventory management, by providing actionable reporting and analysis.</li><li>Support new product launches through pricing and scenario planning, including implementing rebate and penalty structures based on a thorough understanding of organizational overhead.</li><li>Deliver insights on customer segmentation and price elasticity to inform profit optimization strategies.</li><li>Perform month-end close activities as needed.</li><li>Support interim and year-end audit activities related to product costing.</li><li>Undertake additional analysis and tasks as assigned.</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Grand Rapids, Michigan. In this role, you will manage and maintain essential IT systems, ensuring smooth operations and optimal performance. The ideal candidate will have expertise in Active Directory, Windows environments, and Citrix technologies.<br><br>Responsibilities:<br>• Configure, manage, and troubleshoot Active Directory services to maintain user access and security.<br>• Oversee the administration of Windows servers to ensure reliability and efficiency.<br>• Provide support and maintenance for Windows 10 systems across the organization.<br>• Manage and optimize Dell Technologies hardware to meet organizational needs.<br>• Implement and maintain Citrix technologies to support virtualization and remote access.<br>• Monitor system performance and proactively address issues to minimize downtime.<br>• Perform regular updates and patches for operating systems and applications.<br>• Collaborate with technical teams to develop and execute system improvements.<br>• Ensure compliance with IT policies and industry standards.<br>• Document system configurations and procedures for future reference.
