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3 results for Customer Service Manager in Grand Rapids, MI

Customer Service Representative

Muskegon, MI
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Customer Service Representative to support transport-related customer interactions for a contract position based in Michigan. This role focuses on delivering timely service by handling incoming inquiries, processing orders accurately, and providing clear information on product pricing and availability. The ideal candidate is comfortable managing a steady call volume, navigating customer service systems efficiently, and maintaining a detail-oriented approach in every interaction. Responsibilities: • Respond to inbound customer calls and messages with accurate, courteous, and timely support. • Enter customer orders into company systems with close attention to detail and order accuracy. • Provide current pricing, product availability, and related order information to automotive and trucking customers. • Assist customers with routine service questions and follow up to ensure issues are resolved appropriately. • Record customer interactions and order updates clearly to maintain reliable service documentation. • Support outbound communication when needed to confirm order details, clarify requests, or provide status updates.
2026-06-17T00:00:00Z

Customer Service Representative

Grand Haven, MI
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Grand Haven, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys supporting customers, managing order-related information accurately, and contributing to a fast-paced office environment. The role offers the chance to build strong operational knowledge while working closely with sales and internal partners. We value professionals who communicate confidently, stay organized, and bring the initiative to grow into broader responsibilities over time. Responsibilities: • Handle incoming customer inquiries by phone and email, providing timely, courteous, and solution-focused support. • Enter and maintain order details, customer records, and related information with a high level of accuracy. • Coordinate with sales, operations, and other internal teams to resolve service issues and keep accounts moving smoothly. • Monitor customer requests and follow through on open items to ensure clear communication and dependable service. • Use business systems and standard office software to track activity, update information, and support daily workflow needs. • Assist with forecasting, reporting, and administrative tasks that help the team stay organized and informed. • Support knowledge transfer and cross-training efforts to maintain continuity during team coverage needs. • Contribute to a positive office environment by building strong working relationships and communicating effectively with colleagues.
2026-06-18T00:00:00Z

Customer Operations Coordinator

Holland, MI
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Customer Operations Coordinator to support daily sales and service activities while helping maintain a smooth experience for customers and internal teams in Holland, Michigan. This role focuses on handling order-related tasks, responding to customer needs, and keeping information accurate across operational processes. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: • Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner. • Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs. • Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently. • Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures. • Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected. • Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning. • Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency.
2026-06-12T00:00:00Z