<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
We are looking for a dedicated Accounting Specialist to join our team on a contract basis in Rockford, Michigan. This role is integral to maintaining the accuracy and efficiency of our financial operations, particularly in accounts payable and accounts receivable functions. The ideal candidate will have strong organizational and analytical skills, thrive in a fast-paced environment, and bring expertise in accounting practices.<br><br>Responsibilities:<br>• Process vendor invoices accurately, ensuring compliance with company policies and obtaining necessary approvals.<br>• Manage vendor accounts, handle timely payments, and resolve discrepancies to prevent delays.<br>• Prepare and distribute customer invoices while monitoring collections for prompt payment.<br>• Reconcile customer accounts and vendor statements, addressing any issues with relevant parties.<br>• Support the preparation of financial reports and assist in month-end and year-end closing activities.<br>• Execute finance-related tasks and contribute to special projects as assigned by management.<br>• Collaborate with internal teams to enhance financial processes and identify optimization opportunities.<br>• Maintain organized financial records to ensure compliance with audit and reporting standards.<br>• Ensure adherence to regulatory requirements and accounting best practices.<br>• Communicate effectively with vendors, customers, and internal teams to resolve any financial concerns.
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities. In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This is an ongoing position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
We are looking for a dedicated Tax Program Coordinator to join our team in Battle Creek, Michigan. In this role, you will oversee tax preparation services and ensure the smooth operation of a volunteer-driven program. This position is ideal for someone with strong organizational skills and a passion for helping individuals navigate their personal tax responsibilities.<br><br>Responsibilities:<br>• Manage and oversee the preparation of individual tax returns, ensuring accuracy and compliance with regulations.<br>• Utilize Lacerte Tax Software to streamline and enhance tax preparation processes.<br>• Recruit, train, and manage volunteers to support the program's operations effectively.<br>• Provide guidance and support to volunteers during tax preparation activities.<br>• Maintain up-to-date knowledge of tax laws and regulations relevant to individual tax filings.<br>• Monitor program performance and implement improvements to optimize outcomes.<br>• Coordinate outreach efforts to inform the community about available tax services.<br>• Address client inquiries and resolve issues related to tax preparation.<br>• Develop and maintain detailed records of program activities and outcomes.<br>• Collaborate with team members to ensure the program meets organizational goals.
We are looking for an experienced Tax Manager to join our team in Grand Rapids, Michigan. This role is ideal for a detail-oriented individual with a strong background in individual tax preparation and a proven ability to handle complex tax scenarios, including business, trust, estate, and nonprofit returns. You will play a key role in managing client engagements, guiding tax planning and research efforts, and mentoring entry-level staff and interns.<br><br>Responsibilities:<br>• Prepare and review individual federal and state income tax returns with precision and efficiency.<br>• Conduct in-depth tax research and draft comprehensive memoranda and client correspondence.<br>• Build and maintain strong client relationships, ensuring compliance with all tax regulations and providing expert advice.<br>• Supervise and mentor staff and seasonal interns, reviewing their work and offering constructive feedback.<br>• Manage federal, state, and local tax audits, addressing notices and resolving issues effectively.<br>• Oversee multiple client portfolios, ensuring budgets and production goals are met.<br>• Collaborate on tax planning strategies to optimize client outcomes and minimize liabilities.<br>• Utilize tax software such as CCH ProSystem fx and QuickBooks to streamline processes and ensure accuracy.<br>• Monitor industry developments to stay informed of changes in tax laws and regulations.<br>• Coordinate with internal teams to ensure seamless workflow and client satisfaction.
<p>We are looking for a dedicated and detail-oriented Part-Time Receptionist/Sales Support specialist to join our team in Allegan, Michigan. This Contract-to-Permanent position involves providing exceptional customer service, managing order entries, and supporting sales operations effectively. If you have a knack for organization and thrive in a fast-paced environment, we encourage you to apply. This role is 100% onsite, M-F for approximately 4 hours a day.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.</p><p>• Accurately enter and process customer orders into the system to ensure timely fulfillment.</p><p>• Support the sales team by managing post-sales activities and ensuring smooth communication with clients.</p><p>• Handle vendor invoices and ensure accurate data entry into the accounting system.</p><p>• Maintain organized filing systems for sales and customer records.</p><p>• Perform receptionist duties, including answering phone calls and greeting visitors.</p><p>• Utilize QuickBooks to manage financial transactions related to sales and vendor invoices.</p><p>• Collaborate with internal teams to streamline order processing and customer support workflows.</p>
<p>At Robert Half, we specialize in connecting exceptional talent with leading organizations. Our client, a reputable healthcare organization, is seeking a dedicated and detail-oriented <strong>Patient Registration Specialist</strong> to join their team. This opportunity offers flexibility within a fast-paced healthcare environment, ideal for individuals who prioritize work-life balance and enjoy helping patients with their registration needs.</p><p><strong>Position Summary:</strong></p><p>As a Patient Registration Specialist, you will be the first point of contact for patients and play a vital role in ensuring a seamless registration process. You will handle patient intake, verify insurance, manage appointment scheduling, and provide outstanding customer service. This flexible schedule position is perfect for professionals seeking work-life balance while offering exceptional support in a healthcare setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients with registration and check-in processes in a professional and compassionate manner.</li><li>Verify patient information, enter data into the system, and maintain accurate records.</li><li>Collect and process co-pays, insurance information, and required documentation.</li><li>Coordinate with other departments to ensure smooth patient flow and effective communication.</li><li>Respond to patient inquiries and address concerns promptly.</li><li>Ensure compliance with patient confidentiality and HIPAA regulations.</li><li>Maintain organized and updated records in databases and filing systems.</li></ul><p><br></p>
We are looking for a skilled Systems Analyst to join our team in Whitehall, Michigan. In this role, you will analyze and improve operational workflows, ensuring efficient use of technology and seamless integration of systems. You will collaborate with cross-functional teams to design, test, and implement solutions that meet organizational needs while maintaining data integrity.<br><br>Responsibilities:<br>• Analyze current operational processes to identify inefficiencies and recommend system-based improvements.<br>• Collaborate with various departments to optimize system usage and reduce reliance on manual procedures.<br>• Develop, test, and document system functionalities in collaboration with technical teams, ensuring operational systems are maintained effectively.<br>• Act as a project coordinator for enterprise-wide initiatives, including creating project plans, monitoring timelines, and addressing resource needs.<br>• Work closely with IT staff and end users to troubleshoot system issues and implement upgrades or enhancements.<br>• Design workflow diagrams and recommend solutions to address existing system challenges.<br>• Provide comprehensive training, documentation, and ongoing support to system users.<br>• Ensure seamless integration between enterprise systems and external platforms, maintaining data consistency.<br>• Support the resolution of technical issues by coordinating with vendors and internal IT teams when necessary.<br>• Perform additional IT and business analysis tasks to support organizational goals.
<p>We are looking for an experienced and strategic VP/Director of Finance to oversee the financial operations of our organization in Muskegon, Michigan. This key leadership role involves managing the fiscal health of the organization, ensuring compliance with established regulations, and providing insightful financial guidance to stakeholders. The ideal candidate will possess strong leadership skills, a deep knowledge of governmental accounting standards, and the ability to drive financial strategies that align with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute comprehensive financial strategies, policies, and procedures to support organizational objectives.</p><p>• Provide expert financial analysis and guidance to senior leadership and department heads, ensuring informed decision-making.</p><p>• Oversee cash flow management, investment strategies, and debt handling to maintain fiscal stability.</p><p>• Ensure compliance with federal award requirements, including cost principles and audit standards, under Uniform Guidance regulations.</p><p>• Monitor and ensure adherence to governmental accounting standards and prepare accurate financial reports, including the Comprehensive Annual Financial Report.</p><p>• Lead the annual budgeting process, collaborating with various departments to create and manage program budgets.</p><p>• Supervise daily accounting operations such as payroll, accounts payable, accounts receivable, and general ledger functions.</p><p>• Coordinate and manage annual financial audits and required Single Audits, addressing findings efficiently.</p><p>• Mentor and develop finance department staff, fostering a culture of integrity and continuous improvement.</p><p>• Evaluate and implement upgrades to financial systems and software to optimize operational efficiency.</p>
