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1 result for Communications Specialist in Grand Rapids, MI
- Jenison, MI
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- We are looking for a Customer Experience Specialist to support daily front office operations for a manufacturing organization in Jenison, Michigan. This is a Contract position focused on creating a welcoming first impression, responding to customer inquiries, and ensuring orders and communications are handled accurately. The ideal candidate brings strong interpersonal skills, confidence in a fast-paced office setting, and the ability to coordinate smoothly with both visitors and internal teams.<br><br>Responsibilities:<br>• Welcome visitors, delivery personnel, and customers at the front desk while maintaining an organized and detail-focused reception area.<br>• Answer incoming phone calls, address routine questions, and direct inquiries to the appropriate team members when needed.<br>• Receive customer orders and enter accurate information into company systems in a timely manner.<br>• Manage guest check-in procedures and ensure all visitors are properly signed in according to office expectations.<br>• Communicate with internal departments to support order flow, resolve issues, and keep customer requests moving efficiently.<br>• Monitor email and browser-based tools to respond to customer needs and track ongoing communications.<br>• Provide attentive service to customers by listening carefully, clarifying concerns, and offering helpful follow-up.<br>• Support front office coordination tasks that help maintain smooth day-to-day customer service operations.
- 2026-10-19T00:00:00Z