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2 results for Help Desk Support Manager in Gettysburg, PA
- York, PA
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently.<br><br>Responsibilities:<br>• Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards.<br>• Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices.<br>• Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up.<br>• Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes.<br>• Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms.<br>• Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness.<br>• Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided.<br>• Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.
- 2026-05-28T00:00:00Z
- Harrisburg, PA
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.<br><br>Responsibilities:<br>• Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.<br>• Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.<br>• Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.<br>• Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.<br>• Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.<br>• Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.<br>• Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.<br>• Travel to client locations as needed to provide in-person technical assistance and equipment support.
- 2026-05-19T00:00:00Z