The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
We are looking for a dedicated and detail-oriented Compliance Officer to join our team on a contract basis in Dallas, Texas. This role is pivotal in ensuring adherence to regulatory guidelines and company policies while managing the firm’s compliance program effectively. The ideal candidate will possess expertise in compliance operations and regulatory management, contributing to the continuous improvement of our existing frameworks.<br><br>Responsibilities:<br>• Monitor company adherence to policies and regulatory guidelines, ensuring compliance with state regulations and other applicable standards.<br>• Oversee and manage the firm’s compliance programs, including reporting requirements and regulatory frameworks.<br>• Conduct assessments and testing of firm activities to identify areas requiring compliance improvements.<br>• Handle regulatory management tasks, including identifying new requirements, addressing inquiries, and preparing for regulatory examinations.<br>• Collaborate on the creation and implementation of efficient workflows for compliance processes, such as marketing material reviews.<br>• Develop initiatives aimed at enhancing compliance awareness across the organization.<br>• Support stakeholders by drafting, reviewing, and revising broker-dealer compliance policies and procedures.<br>• Provide expertise in broker-dealer compliance, leveraging industry knowledge to maintain standards and address challenges.
We are looking for a motivated and results-driven Appointment Setter to join our team in Frisco, Texas. In this position, you will play a crucial role in supporting our sales team by connecting with decision-makers across various industries, including education, government, and legal sectors. This opportunity offers room for growth, with the potential to advance into a Sales Executive role.<br><br>Responsibilities:<br>• Conduct high volumes of outbound calls to engage decision-makers in school districts, government agencies, and court systems.<br>• Schedule meetings between Sales Executives and potential clients to facilitate deal closures.<br>• Utilize a proactive and strategic approach to identify and secure new leads.<br>• Collaborate with the sales team to achieve monthly appointment-setting targets.<br>• Build rapport with stakeholders to create opportunities for long-term partnerships.<br>• Maintain accurate records of outreach activities and appointments in the system.<br>• Partner with Laserfiche to leverage its strong industry reputation in discussions with prospects.<br>• Adapt communication strategies to suit diverse customer profiles and industries.<br>• Stay informed about product offerings and market trends to enhance client interactions.
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.<br>• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.<br>• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.<br>• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.<br>• Synchronize data across systems to ensure consistency and reliability.<br>• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.<br>• Participate in discussions to improve inventory management and allocation processes.<br>• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.<br>• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
We are looking for a detail-oriented Staff Accountant to join our team in Richardson, Texas. In this role, you will play a critical part in maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards. This position offers an excellent opportunity to contribute to the financial health and operational efficiency of our healthcare organization.<br><br>Responsibilities:<br>• Prepare comprehensive financial reports on a monthly, quarterly, and annual basis, ensuring accuracy and insightful analysis.<br>• Support the month-end closing process and assist in preparing for annual audits.<br>• Collaborate with departments to develop annual budgets and monitor program expenditures.<br>• Conduct financial audits and site visits, preparing detailed audit responses for internal review.<br>• Ensure adherence to established internal control procedures to safeguard financial integrity.<br>• Compile and file grant reports for federal, state, and local funding sources, reconciling them with the general ledger and resolving discrepancies.<br>• Reconcile assigned balance sheet accounts monthly, applying governmental and organizational accounting standards.<br>• Prepare and submit timely federal and state financial reports to applicable agencies.<br>• Monitor and reconcile accounts payable sub-ledger with the general ledger to maintain accuracy.<br>• Analyze Budget vs. Actual spending for grants and provide recommendations to program managers for compliance and efficiency.
