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1 result for Help Desk Technician Ii in Garland, TX
- Dallas, TX
- onsite
- Temporary / Contract
- 35 - 38 USD / Hourly
- <p>Our client is looking for a hands-on IT deployment technician to provide onsite, white-glove support helping employees install the Claude desktop app and configure it within Microsoft Edge, the Atlassian suite (Jira, Confluence), and other tools.</p><p><br></p><p><strong>POSITION: AI DEPLOYMENT SUPPORT TECH</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>DURATION: 2 MONTHS </strong></p><p><strong>RATE: $35 - $38</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Install and configure the Claude desktop application on employee laptops running Windows and macOS.</li><li>Set up and configure Claude integration within Microsoft Edge for each employee.</li><li>Configure Claude connections/integrations with Atlassian tools (Jira, Confluence) and other business applications.</li><li>Deliver in-person, at-desk setup sessions, walking employees of varying technical skill levels through installation and first use.</li><li>Troubleshoot install, authentication, and configuration issues on both Windows and Mac platforms.</li><li>Track rollout progress per employee/department and report completion status to IT Service Delivery leadership.</li><li>Document recurring issues and contribute to quick-reference setup guides for employees and the IT team.</li><li>Escalate complex technical issues to the appropriate IT Service Delivery or security team.</li><li>Ensure all installs and configurations follow Lantern Care's IT security and compliance standards.</li><li>Create knowledgebase articles that cover the issues seen during the project.</li></ul>
- 2026-07-13T00:00:00Z