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9 results for Customer Experience Specialist in Garland, TX

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment. Responsibilities: • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns. • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs. • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards. • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions. • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations. • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management. • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail. • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.
2026-05-26T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract capacity with the potential for a long-term opportunity. This role is ideal for someone who thrives in a fast-paced contact center, communicates with confidence, and can deliver thoughtful support across a wide range of borrower needs. You will assist customers with mortgage-related questions, payment matters, escrow and tax concerns, refinance requests, and early-stage delinquency conversations while working across several digital platforms and AI-enabled tools. The position offers structured training, ongoing coaching, and a workplace with clear opportunities for long-term career growth. Responsibilities: • Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency. • Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests. • Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience. • Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information. • Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity. • Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate. • Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time. • Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.
2026-05-27T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T00:00:00Z

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join our team in Fort Worth, Texas in a fully onsite contract-to-permanent role. This position focuses on delivering responsive support to customers while managing order-related activity, coordinating sales documentation, and helping maintain smooth communication across internal teams. The ideal candidate is organized, comfortable handling a high volume of requests, and able to balance front-line customer interactions with detailed administrative work. Responsibilities: • Manage the full cycle of customer-facing sales support activities, including preparing quotes, entering orders, and updating change requests accurately and on time. • Serve as a primary point of contact for customers by handling inbound inquiries and placing outbound calls related to delivery timelines, order updates, payment matters, and sales documentation. • Retrieve and upload quotes, orders, and survey-related materials through customer portals while ensuring records remain complete and current. • Coordinate survey processing with cross-functional partners such as Quality and Accounting to keep customer requirements and internal follow-up aligned. • Forward customer requests involving payment terms or account-related changes to the appropriate accounting contacts for review and action. • Provide day-to-day assistance to outside sales and marketing teams, including helping with event and tradeshow logistics when needed. • Perform data entry and document tracking within company systems to support accurate reporting, recordkeeping, and workflow management. • Record customer feedback, including compliments and complaints, and assist with general office support such as front desk coverage, incoming calls, and mail distribution. • Support additional sales department activities as priorities shift, while managing multiple tasks in a fast-paced onsite environment.
2026-05-18T00:00:00Z

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced operation in Fort Worth, Texas. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order details with accuracy, and working closely with both office and warehouse teams. You will play an important part in keeping product orders and shipments moving smoothly in a dynamic environment connected to the golf equipment industry. Responsibilities: • Enter customer and order information accurately into company systems while maintaining organized records • Respond to customer inquiries with professionalism and provide timely updates on orders, shipping activity, and product availability • Coordinate with internal departments to help ensure domestic and international shipments are processed correctly and on schedule • Work across office and warehouse areas to confirm order status, resolve discrepancies, and support day-to-day fulfillment needs • Review order details carefully and address issues related to documentation, quantities, or delivery information • Communicate with team members to keep workflow moving efficiently in a busy distribution setting • Assist with tracking shipments and following up on outstanding order questions to support a positive customer experience
2026-05-26T00:00:00Z

Customer Service Representative

Addison, TX
onsite
Temporary / Contract
15.2 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions and help deliver a positive service experience in Addison, Texas. This Contract position is ideal for someone who communicates clearly, stays organized, and can manage administrative tasks such as document filing while responding to customer needs. The role requires professionalism, accuracy, and a consistent focus on resolving inquiries efficiently. Responsibilities: • Respond to customer questions and service requests through appropriate communication channels with professionalism and urgency. • Maintain organized records by filing documents accurately and keeping customer information up to date. • Assist with routine administrative support tasks that help the customer service team operate efficiently. • Track customer interactions and ensure relevant details are documented clearly for follow-up and reporting. • Coordinate with internal teams to address issues, escalate concerns when needed, and support timely resolution. • Provide courteous service that builds trust and supports a positive customer experience. • Follow established procedures and use the assigned purchase order number 26448 when required for event-related coordination.
2026-05-26T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication. Responsibilities: • Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support. • Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution. • Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction. • Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations. • Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations. • Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly. • Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
2026-05-27T00:00:00Z

Customer Service Representative

Dallas, TX
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a plastics manufacturing organization in Dallas, Texas on a contract basis with the potential for a permanent position. This position supports customers, distributor partners, and internal sales contacts by handling product-related questions, processing orders accurately, and helping ensure a smooth service experience from inquiry through fulfillment. The role is ideal for someone who combines strong communication skills with attention to detail and can confidently manage both customer interactions and order support activities. Responsibilities: • Respond to inbound customer and partner inquiries, addressing product-related questions and routing more complex concerns to the appropriate internal teams when needed. • Assist sales and territory contacts by sharing current pricing, product details, and estimated lead times to support customer decisions. • Recommend suitable products based on application needs and provide knowledgeable guidance to both internal stakeholders and external customers. • Record customer interactions, requests, and follow-up actions in Salesforce and related systems to maintain accurate service documentation. • Enter and manage orders with a high degree of accuracy, ensuring details are complete and aligned with customer requirements. • Review inventory information in LN to confirm product availability, expected ship dates, and reliable delivery timelines. • Support the overall customer journey by proactively communicating updates and helping resolve service issues efficiently. • Participate in cross-training efforts so the team can maintain coverage and consistent service across product support activities.
2026-05-22T00:00:00Z

E-Commerce Specialist

Irving, TX
onsite
Temporary / Contract
40 - 42 USD / Hourly
Ecommerce Content Specialist - Hybrid Contract through October, Hybrid in Irving, Texas.Robert Half is looking for an Ecommerce Content Specialist for a position in the Irving area - it's hybrid on-site 3 days a week, 2 days remote! Ecommerce Content Specialist partners with Site Content, Merchandising, Marketing, UX, and Creative teams to plan, create, and optimize onsite content that drives engagement, conversion, and category performance across ecommerce platforms. This role owns content execution within the CMS, supports SEO initiatives, analyzes performance, and ensures a cohesive, high‑quality omnichannel customer experience.Responsibilities<ul><li>Plan, create, publish, and optimize onsite content to support product categories, campaigns, and brand initiatives.</li><li>Collaborate with merchandising, marketing, UX, creative, and agency partners to ensure accurate execution aligned to briefs, wireframes, and brand standards.</li><li>Optimize site navigation, content structure, internal search, and SEO in alignment with best practices.</li><li>Analyze content performance and customer behavior, maintain dashboards, and share actionable insights with cross‑functional teams.</li><li>Conduct site audits, manage tickets, support UAT, and leverage third‑party tools to enhance onsite experience.</li></ul>
2026-05-14T00:00:00Z