<p><strong>Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Creole. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact.</strong></p><p><strong>Details:</strong></p><ul><li><strong>Training:</strong> First 90 days are in-person to receive certification.</li><li><strong>Schedule:</strong> Multiple shifts available — day, evening, and overnight.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor.</li><li>Communicate effectively in both Creole and English to support a diverse population.</li><li>Accurately translate and document information to ensure clear communication and proper record-keeping.</li><li>Participate in training sessions focused on suicide prevention and crisis intervention techniques.</li><li>Use data entry skills to maintain organized and detailed records of interactions.</li><li>Collaborate with team members to develop strategies for improving caller experiences.</li><li>Uphold confidentiality and ethical standards when handling sensitive information.</li><li>Provide resources and referrals to callers seeking additional support or services.</li><li>Monitor call center operations and identify areas for improvement to enhance service quality.</li><li><br></li></ul>
<p>We are looking for a highly organized and proactive Office Manager to support daily operations in Miami, Florida. This contract-to-permanent position involves a dual role, combining executive administrative assistance with office management responsibilities. The ideal candidate will excel at multitasking, maintaining attention to detail, and ensuring smooth workflows within the office.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate travel arrangements for executives, ensuring all plans are accurate and efficient.</p><p>• Track expenses and generate detailed reports on a weekly, monthly, or quarterly basis.</p><p>• Manage calendars, schedule meetings, and organize conference calls as needed.</p><p>• Process expense submissions promptly to ensure timely payroll transactions.</p><p>• Handle the distribution of correspondence and maintain effective communication channels.</p><p>• Oversee day-to-day administrative tasks and maintain the overall efficiency of office operations.</p><p>• Manage inventory levels for office supplies, placing orders when necessary.</p><p>• Greet visitors in a courteous manner and assist with receptionist duties.</p><p>• Organize incoming and outgoing mail while maintaining proper documentation.</p><p>• Design and implement office policies and procedures to improve operational effectiveness.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@ RobertHalf and call Jacqueline @ 786-698-7072</p>
<p>We are looking for a dedicated Attorney with expertise in family law to join our team in Coconut Grove, Florida (can be hybrid or remote). This Contract to permanent position offers an excellent opportunity for skill development and career advancement, where you will manage cases, advocate for clients, and collaborate with experienced legal professionals. The ideal candidate will excel in litigation, client communication, and legal strategy while maintaining precision and attention to detail in all aspects of their work.</p><p><br></p><p>Responsibilities:</p><p>• Handle litigation tasks such as drafting motions, arguing cases in court, conducting mediations, and participating in depositions and trials under supervision.</p><p>• Manage assigned cases by developing legal strategies, meeting deadlines, and preparing essential documents including discovery materials, financial affidavits, and proposed orders.</p><p>• Provide clear and practical guidance to clients, setting expectations and translating legal options into actionable advice.</p><p>• Create thorough, well-researched pleadings, memoranda, and other legal documents with minimal revisions.</p><p>• Collaborate effectively with senior attorneys, paralegals, and administrative teams to ensure smooth case management.</p><p>• Participate in weekly case status meetings to discuss progress and develop strategies.</p><p>• Utilize legal tools and software such as Clio Manage/Grow, Microsoft 365, and other platforms while adhering to Florida practice rules.</p><p>• Maintain compliance with internal systems and standard operating procedures to ensure accuracy and efficiency.</p><p>• Prepare for hearings and mediations with organized exhibits and clear outlines.</p><p>• Maintain clear and effective communication and contribute to high client satisfaction ratings.</p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>Receptionist / Office Assistant </p><p> </p><p>Location : Homestead - 33033 – Must be able to work <strong><u>ON-SITE</u></strong> – this is NOT REMOTE</p><ul><li><strong>DATES:</strong> Looking for individuals that can start immediately</li><li><strong>SCHEDULE: </strong>Monday through Friday from 8am – 5pm </li><li><strong>SALARY:</strong> $15 hr Temp / $16 Perm – Depending on performance</li><li>Duties include – Answering phones, basic Word and Excel tasks, scheduling appointments, helping with invoices, data entry</li><li>Bilingual – English and Spanish</li></ul><p>*<strong>MUST be able to start working immediately</strong>*</p><p><strong> </strong></p><p><strong>Please send respond with your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline - 786-698-7072</strong></p>
We are looking for a skilled Database Administrator to oversee and optimize our enterprise data systems in Miami, Florida. This role involves managing database integrity, ensuring seamless integration across platforms, and supporting the organization's efficiency and growth through data-driven solutions. The ideal candidate will have expertise in Microsoft Dynamics GP and a strong background in SQL Server database administration.<br><br>Responsibilities:<br>• Lead efforts to ensure data integrity, reporting accuracy, and mobility across the organization, recommending and implementing data-driven solutions.<br>• Develop and maintain integration points between Microsoft Dynamics GP and other systems using custom stored procedures and integration software.<br>• Manage peripheral hardware and software integrations to enhance the backend system functionality of Microsoft Dynamics GP.<br>• Oversee all aspects of SQL Server database administration, including performance monitoring and tuning.<br>• Collaborate with various departments to ensure Microsoft Dynamics GP meets functional needs and supports departmental workflows.<br>• Optimize company databases to improve workplace efficiencies, profitability, and productivity while tracking and reporting measurable outcomes.<br>• Support and enhance reporting environments to deliver actionable insights.<br>• Coordinate and implement third-party solutions such as electronic sales order processing, inventory movement systems, and credit card integrations.<br>• Provide technical leadership for project management initiatives involving database systems.
We are looking for a detail-oriented Accounts Payable Analyst to join our team on a contract basis in Port Everglades, Florida. In this role, you will be responsible for overseeing critical accounts payable functions, ensuring accuracy, compliance, and efficiency in financial operations. This position offers an opportunity to work on-site and contribute to the smooth functioning of payment processes and vendor relations.<br><br>Responsibilities:<br>• Manage daily accounts payable operations, including invoice processing and payment workflows, ensuring accurate and timely payments.<br>• Maintain effective communication with vendors, addressing inquiries, resolving disputes, and fostering strong relationships.<br>• Analyze accounts payable procedures and recommend improvements to optimize efficiency and accuracy.<br>• Compile and review accounts payable reports, such as vendor performance metrics, ensuring data integrity.<br>• Handle monthly workers' compensation reports, including calculations and payment postings.<br>• Prepare pre-closing reports for vendors to update financial systems accurately.<br>• Reconcile accounts during closing processes, including credit card transactions, fuel data, workers’ compensation, and rental equipment.<br>• Coordinate with managers to manage weekly shipping schedules and related financial documentation.<br>• Ensure smooth month-end and year-end accounts payable closing processes in compliance with company standards.<br>• Support audits by providing required documentation and assisting with audit procedures.
<p><strong>Key Responsibilities:</strong></p><ul><li>Lead cross-functional teams on technology initiatives, ensuring alignment with business objectives.</li><li>Develop project schedules, budgets, and resource plans; manage scope, risks, and deliverables throughout the project lifecycle.</li><li>Monitor progress and report project status using key metrics, delivering regular updates to stakeholders.</li><li>Foster collaboration among team members, vendors, and business users, resolving issues and removing roadblocks as needed.</li><li>Promote best practices, including agile methodologies (e.g., Scrum, Kanban), and continuous improvement strategies on digital transformation projects.</li><li>Ensure full compliance with project standards, quality assurance, and regulatory requirements.</li></ul><p><br></p>
<p>Robert Half is partnering with an organization to identify a detail-oriented Order Processor to support order management and administrative operations. This role is responsible for accurately processing customer orders, maintaining records, and coordinating with internal teams to ensure timely and accurate fulfillment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Enter and process customer orders accurately in internal systems</li><li>Review orders for completeness, pricing accuracy, and required approvals</li><li>Communicate with internal teams regarding order status, changes, or issues</li><li>Update and maintain order records, invoices, and documentation</li><li>Assist with order confirmations, tracking, and follow-ups</li><li>Resolve basic order discrepancies and escalate issues as needed</li><li>Support billing, shipping, and customer service teams as required</li><li>Perform data entry and general administrative support tasks</li></ul><p><br></p>
We are looking for a skilled Software Developer to join our team in Boca Raton, Florida. In this role, you will contribute to the design, development, and maintenance of software applications, ensuring high-quality code and seamless user experiences. This is an opportunity to work in a collaborative environment where innovation and problem-solving are highly valued.<br><br>Responsibilities:<br>• Develop and maintain full-stack applications using technologies such as C#, ASP.NET, JavaScript, and TypeScript.<br>• Implement and optimize backend systems, including database interactions with Microsoft SQL Server.<br>• Design and build APIs to support application functionality and integration with external platforms.<br>• Collaborate with cross-functional teams to identify and resolve software issues effectively.<br>• Write clean, efficient, and maintainable code following best practices and coding standards.<br>• Participate in code reviews to ensure high-quality software development.<br>• Utilize version control tools like Git for efficient code management and collaboration.<br>• Work within Agile Scrum methodologies to deliver projects on time and meet organizational objectives.<br>• Conduct performance testing and debugging to enhance application functionality and reliability.<br>• Stay updated with emerging technologies to continuously improve the development process.
<p>We are looking for a dedicated Wealth Management Administrative Assistant to join our team in Palm Beach Gardens, Florida. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the financial services sector. The ideal candidate will provide exceptional administrative and sales support to ensure smooth operations and excellent client service.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative and clerical support to ensure efficient day-to-day operations.</p><p>• Maintain accurate and up-to-date records using Microsoft Excel and other software tools.</p><p>• Respond to client inquiries promptly and professionally, delivering high-quality customer service.</p><p>• Collaborate with team members to streamline processes and improve overall efficiency.</p><p>• Coordinate and schedule meetings, ensuring all necessary materials are prepared in advance.</p><p>• Monitor accounts and transactions to ensure compliance with regulatory standards.</p><p>• Support direct sales activities by preparing relevant documentation and tracking progress.</p><p>• Handle confidential information with discretion and professionalism.</p><p>• Generate reports and summaries to assist in decision-making and strategy development.</p>
<p><strong>Manager, Accounting Operations & Reporting</strong></p><p><strong>Lead Accounting Operations and Elevate Financial Systems</strong></p><p>We’re looking for an experienced and forward-thinking <strong>Manager of Accounting Operations & Reporting</strong> to help shape the future of our finance function. This role blends hands-on accounting leadership with systems expertise, offering the opportunity to modernize our financial infrastructure while ensuring accuracy, compliance, and meaningful insights for organizational decision-makers.</p><p>In this position, you will partner closely with both Finance and IT to guide the implementation and optimization of our ERP system. Your work will directly strengthen the reliability of our financial information and enhance how our team's access, interpret, and utilize data.</p><p><br></p><p>As the <strong>Manager, Accounting Operations & Reporting</strong>, you will take ownership of monthly reporting processes, support budgeting and forecasting activities, and serve as a key leader in our ERP transition. You will help establish efficient workflows, maintain high-quality financial data, and provide clear reporting that supports strategic planning.</p><ul><li>Create, Prepare comprehensive financial statements and detailed variance analyses.</li><li>Hands on month end close procedures and daily accounting operations</li><li>Develop internal reporting packages and executive-level summaries to support organizational planning.</li><li>Partner with senior leadership to refine annual and mid-year financial projections.</li><li>Contribute to the design and enhancement of department-level and company-wide budgets.</li><li>Work cross-functionally to ensure transactions and data flow accurately into the general ledger.</li><li>Assist with audit preparation and maintain documentation needed for compliance reviews.</li><li>Oversee ERP setup, data conversion, system testing, and end-user training.</li><li>Coordinate with implementation partners to align system configuration with business needs.</li><li>Identify opportunities to streamline processes, automate tasks, and strengthen internal controls.</li><li>Maintain system documentation and provide ongoing support after deployment.</li></ul><p><br></p>
We are looking for a dynamic and experienced Account Sales individual to lead business development efforts in the field of Level 4 autonomous shuttles and teleoperation solutions. This role involves cultivating relationships with private, public, and commercial transportation clients, while identifying new opportunities in both established and emerging markets. The ideal candidate is passionate about technology and autonomy, with a strong entrepreneurial mindset and a proven track record of success in sales.<br><br>Responsibilities:<br>• Develop and execute strategies to drive new business opportunities in the autonomous transportation and teleoperation sectors.<br>• Build and maintain strong relationships with corporate and strategic partners to foster long-term growth.<br>• Identify customer pain points and propose innovative solutions to meet their needs, including new use cases for remote monitoring and control.<br>• Collaborate with marketing teams to support promotional efforts, including social media campaigns, PR initiatives, and participation in industry events.<br>• Actively engage with OEMs, mobility providers, and other stakeholders to promote teleoperation platforms.<br>• Explore new applications for remote vehicle control in sectors such as transportation, logistics, and robotics.<br>• Stay informed on industry trends and analyze market opportunities to remain competitive.<br>• Manage accounts effectively by addressing client needs and ensuring customer satisfaction.<br>• Represent the organization at client meetings, trade shows, and other networking events to strengthen market presence.
<p>We are looking for an experienced Senior Property Accountant to join our client's team in West Palm Beach, Florida. In this role, you will play a key part in managing financial reporting, ensuring compliance with accounting standards, and supporting clients with detailed financial analyses. You will collaborate closely with project managers, lenders, and the financial team to deliver accurate and timely accounting services.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and maintain comprehensive financial reports, including balance sheets, profit and loss statements, trial balances, and cash flow statements.</p><p>• Conduct monthly reconciliations for bank accounts, credit cards, and balance sheets to ensure accuracy.</p><p>• Collaborate with project managers and lenders to create and monitor construction draw packages.</p><p>• Record and track accounts receivable (AR) and accounts payable (AP) transactions to maintain proper financial records.</p><p>• Assist with year-end filings, tax preparation, and audit processes to ensure compliance.</p><p>• Develop and update standard operating procedures</p><p>• Participate in client calls to deliver verbal financial reporting and analysis.</p><p>• Work with the Controller to manage cash flow projections and pro forma financial statements.</p><p>• Ensure ethical financial practices and adherence to accounting standards in all transactions.</p><p>• Build strong working relationships with clients and team members to foster collaboration.</p>
We are looking for a dynamic Marketing Manager to join our team in Miami, Florida. In this role, you will oversee innovative marketing strategies for real estate developments, ensuring seamless collaboration with creative agencies, PR teams, and social media partners. This position offers the opportunity to lead impactful campaigns, manage events, and contribute to the broader marketing initiatives of our organization.<br><br>Responsibilities:<br>• Represent marketing initiatives in weekly development division management meetings, sharing updates and agendas with the team.<br>• Act as the lead marketing manager for assigned development accounts, coordinating creative efforts and collaborating with external agencies and partners.<br>• Organize and lead regular meetings with developers, presenting updates, tracking key initiatives, and maintaining detailed follow-up documentation.<br>• Develop tailored marketing strategies for exclusive developments, including production calendars to guide content creation and design teams.<br>• Partner with leadership to ensure alignment on messaging, copy, and visual direction for all marketing deliverables.<br>• Plan and execute recurring marketing campaigns such as digital newsletters, event invitations, and corporate advertising across digital and print platforms.<br>• Manage collaborations with PR agencies and social media teams to deliver consistent development updates and engaging content.<br>• Facilitate social media training sessions for development agents and general brokerage teams.<br>• Coordinate marketing inclusion in broader corporate initiatives, such as advertisements and market reports, in partnership with the real estate marketing lead.<br>• Oversee event planning for developments, including broker open houses, receptions, sponsorships, and corporate events, ensuring smooth execution and vendor coordination.
<p><strong>Position Summary</strong></p><p>We are seeking a detail-oriented and proactive <strong>Assistant Property Accountant</strong> to support the daily operations of a commercial real estate portfolio. This role plays an essential part in ensuring smooth property management functions, supporting financial processes, and maintaining positive relationships with tenants, vendors, and internal teams. The position is fully on-site and may occasionally require extended hours during peak workload periods or urgent situations.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operational & Administrative Support</strong></p><ul><li>Review, code, and enter invoices while tracking operating expenses against established budgets and contract terms.</li><li>Prepare onboarding documentation for new vendors and maintain accurate data within Yardi or similar property management systems.</li><li>Manage tenant and vendor records, including insurance certificates, contact information, and compliance documentation.</li></ul><p><strong>Financial Tasks</strong></p><ul><li>Assist with the accounts receivable process, including monitoring rent payments, issuing reminders, and following up on delinquent accounts.</li><li>Support preparation of annual operating and capital budgets, as well as ongoing financial tracking throughout the year.</li></ul><p><strong>Tenant & Vendor Coordination</strong></p><ul><li>Serve as a point of contact for tenant service requests, ensuring timely communication and resolution of issues.</li><li>Coordinate with property managers, building engineers, and service providers to schedule repairs, maintenance, and inspections.</li><li>Foster effective working relationships with tenants, contractors, and internal staff to ensure high-quality service delivery.</li></ul><p><strong>General Property Management</strong></p><ul><li>Contribute to maintaining orderly office and property documentation.</li><li>Assist with planning and execution of operational tasks, projects, and property initiatives as assigned.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Accounts Receivable Specialist to join our team in Dania Beach, Florida. This position plays a critical role in ensuring smooth financial operations by managing customer accounts, maintaining accurate records, and driving timely collections. The ideal candidate will excel at problem-solving, communication, and building strong relationships with customers and internal teams.<br><br>Responsibilities:<br>• Manage assigned customer accounts, ensuring timely payments and accurate activity tracking.<br>• Regularly review aging reports and proactively reach out to customers to address overdue invoices.<br>• Conduct thorough and solution-focused collection calls to resolve payment issues and secure commitments.<br>• Investigate and resolve billing discrepancies, disputes, or misapplied payments in collaboration with relevant departments.<br>• Process payments, including checks, wires, and credit cards, while maintaining accurate account records.<br>• Reconcile accounts by addressing unmatched transactions and ensuring data completeness.<br>• Set up new customer accounts, verifying business information and entering details into the system.<br>• Prepare and distribute account-related notices, statements, and documentation.<br>• Collaborate with leadership on settlement offers, payment plans, and escalated concerns.<br>• Identify and recommend process improvements to enhance efficiency and strengthen collections operations.
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Boca Raton, Florida. This contract position involves managing billing and collections processes to ensure timely invoicing, accurate account maintenance, and effective collection of receivables. The ideal candidate will thrive in a dynamic environment and demonstrate strong analytical, communication, and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue invoices accurately and on time, ensuring alignment with contracts, purchase orders, and service agreements.</p><p>• Monitor customer accounts to identify and address payment delays, non-payments, and other discrepancies.</p><p>• Post daily cash receipts, investigate discrepancies, and resolve cash application issues.</p><p>• Submit and follow up on disputes through customer portals as required.</p><p>• Maintain comprehensive records of billing activities, payments, and collection efforts.</p><p>• Process credit memos, account adjustments, refunds, and write-offs as needed.</p><p>• Reconcile accounts receivable sub-ledgers with the general ledger and customer accounts.</p><p>• Generate and distribute aging reports while assisting with month-end close procedures.</p><p>• Track and report on accounts receivable metrics, such as Days Sales Outstanding (DSO), to support financial decision-making.</p>
<p>IT Security Consultant</p><p>We are accepting applications for an IT Security Analyst which involves a variety of responsibilities aimed at protecting an organization's computer networks and systems from cyber threats. </p><p><strong>Responsibilities:</strong></p><ul><li>Monitor, detect, and respond to security incidents and threats using security information and event management (SIEM) tools.</li><li>Collaborate with IT teams to identify vulnerabilities and implement appropriate security measures.</li><li>Perform regular security assessments, risk analyses, and vulnerability scans.</li><li>Develop, document, and enforce security policies, protocols, and best practices.</li><li>Investigate security breaches, conduct forensic analysis, and recommend corrective actions.</li><li>Maintain up-to-date knowledge of the latest cybersecurity trends, vulnerabilities, and compliance requirements.</li><li>Assist in security awareness training for staff and end-users.</li><li>Prepare reports for management on incident outcomes, risks, and preventative strategies.</li></ul><p><br></p>
<p><strong>Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) to support one of our clients. We are looking for someone with strong communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently and professionally.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in both English and Spanish</li><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, and account details</li><li>Document customer interactions and update records in the system</li><li>Resolve issues, escalate concerns when needed, and ensure customer satisfaction</li><li>Process orders, forms, applications, and requests</li><li>Collaborate with internal departments to support customer needs</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant to join a nonprofit organization in Miami, Florida. This contract position offers a unique opportunity to contribute to the preservation of Holocaust history through education and community engagement. You will play a key role in supporting administrative operations, event planning, and marketing efforts while collaborating with a diverse team.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee scheduling, calendar management, and meeting logistics for staff members and lay leadership</li><li>Learn and effectively utilize the Federation’s donor management database</li><li>Prepare and manage weekly donor thank-you communications through the database system</li><li>Compile, track, and organize donor and campaign-related reports</li><li>Support customized communications with donors and volunteers, including acknowledgments for milestones and condolence outreach</li><li>Update and maintain accurate contact records, including board and committee lists</li><li>Conduct research on donors and prospects as requested</li><li>Coordinate meeting and event logistics, including room reservations, catering, materials preparation, and electronic communications</li><li>Provide administrative and on-site support for events, including registration, recruitment support, couvert collection, and attendee assistance</li><li>Handle administrative processing such as invoices, expense reports, petty cash, and record maintenance</li></ul><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
We are looking for an experienced Social Media Account Supervisor to lead strategic and creative efforts across high-profile accounts. This position requires a dynamic individual with expertise in social media management, influencer marketing, and event planning, as well as a strong ability to translate client goals into impactful campaigns. If you excel in producing engaging content, mentoring teams, and leveraging data to drive growth, this role offers an exciting opportunity to make a meaningful contribution.<br><br>Responsibilities:<br>• Oversee the development and execution of social media strategies tailored to clients across various industries, ensuring alignment with their objectives and measurable outcomes.<br>• Act as the primary point of contact for clients, presenting creative concepts, campaign strategies, and performance insights effectively.<br>• Design and produce visually appealing and high-performing content, including photos, videos, and motion graphics, that align with brand identity and audience preferences.<br>• Develop and manage influencer marketing strategies, including talent sourcing, contract negotiation, and campaign delivery.<br>• Plan and execute impactful events and activations, managing all phases from concept through execution and post-event analysis.<br>• Collaborate closely with PR and creative teams to deliver integrated campaigns across owned, earned, and paid media channels.<br>• Create and refine written content for various platforms, maintaining brand consistency and strategic alignment.<br>• Lead and mentor team members, providing guidance on creative execution, analytics interpretation, and optimization techniques.<br>• Manage paid social campaigns, ensuring effective budget allocation, audience targeting, and testing for optimal results.<br>• Stay informed on emerging trends and technologies, applying insights to enhance strategies and elevate client outcomes.
We are looking for an experienced Tax Accountant to join our team in Pompano Beach, Florida. In this role, you will provide expert tax guidance and accounting services to a variety of clients, including individuals, corporations, and partnerships. This position requires strong knowledge of public accounting and a dedication to delivering accurate and timely tax solutions.<br><br>Responsibilities:<br>• Prepare and review tax returns for individuals, corporations, and partnerships, ensuring compliance with local, state, and federal regulations.<br>• Analyze financial statements and accounting records to identify tax-saving opportunities and minimize liabilities.<br>• Provide expert tax advice and guidance to clients, helping them navigate complex tax situations.<br>• Stay up-to-date with changes in tax laws and regulations, implementing necessary adjustments to client accounts.<br>• Collaborate with clients to develop effective tax strategies tailored to their unique financial situations.<br>• Conduct thorough audits of client accounts to ensure accuracy and compliance.<br>• Assist clients with tax planning, including projections and year-end strategies.<br>• Communicate effectively with clients to address inquiries and resolve tax-related issues.<br>• Support internal teams by sharing insights and expertise in public accounting.<br>• Maintain organized and accurate records for auditing and reporting purposes.
