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4 results for Help Desk Support Manager in Fremont, CA
- Alameda, CA
- onsite
- Temporary / Contract
- 28 - 30 USD / Hourly
- <p>We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Android devices, Apple products, and other hardware systems.</p><p>• Manage Active Directory accounts and permissions to ensure secure access.</p><p>• Configure and deploy EO/IR systems to meet operational requirements.</p><p>• Perform database management tasks, including updates and maintenance.</p><p>• Assist with hardware installations and configuration management processes.</p><p>• Support software deployments and ensure compatibility across systems.</p><p>• Deliver prompt and effective solutions to end-user concerns.</p><p>• Document technical procedures and resolutions to maintain a knowledge base.</p><p>• Collaborate with team members to improve system efficiency and reliability.</p>
- 2026-07-21T00:00:00Z
- Palo Alto, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
- 2026-07-21T00:00:00Z
- San Francisco, CA
- remote
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle protected health information (PHI) and sensitive practice data </li><li>Enter and update customer records </li><li>Draft concise, empathetic, jargon-free email updates to customers </li><li>Track progress and maintain accurate case notes</li><li>Flag missing information or process gaps for manager review </li><li>De-escalate frustrated customers with professionalism and empathy </li></ul>
- 2026-07-20T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 50 - 55 USD / Hourly
- <p>We are looking for an Application Support Engineer to deliver dependable technical support for enterprise customers in San Francisco, California. This contract position is ideal for someone who enjoys solving complex application issues, partnering with cross-functional teams, and creating a strong customer support experience. The role focuses on diagnosing software, hardware, and mobile application challenges while ensuring timely communication, clear documentation, and effective issue resolution.</p><p><br></p><p><strong>This is a contract opportunity and requires 3 days a week on site. </strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver tiered application support across a range of enterprise customer issues, handling incidents from initial intake through resolution.</p><p>• Investigate technical problems involving software, hardware, mobile applications, and connected devices to determine root causes and next steps.</p><p>• Use internal support utilities, diagnostic platforms, and automation tools to identify issues and restore service efficiently.</p><p>• Evaluate incoming cases, set priorities, and route complex or unresolved problems to the appropriate engineering partners.</p><p>• Keep customers informed with clear, timely updates on progress, expected timelines, and final outcomes.</p><p>• Maintain accurate case records by documenting troubleshooting activities, findings, and corrective actions taken.</p><p>• Recognize patterns in repeat incidents and propose practical improvements to support workflows, product stability, or customer guidance.</p><p>• Work closely with Product and Engineering teams to share issue trends, validate fixes, and improve the overall support process.</p>
- 2026-07-13T00:00:00Z