We are looking for a detail-oriented Program Assistant to join our team in Taunton, Massachusetts. In this Contract to permanent position, you will play a crucial part in supporting administrative operations, ensuring smooth scheduling, and maintaining accurate records. The ideal candidate will thrive in a dynamic environment and possess strong organizational skills.<br><br>Responsibilities:<br>• Manage billing tasks and liaise with relevant organizations to ensure timely and accurate processing.<br>• Handle front desk duties, including greeting visitors and managing inquiries.<br>• Coordinate weekly scheduling with clinicians to optimize workflow and client appointments.<br>• Maintain and organize medical records, ensuring compliance with protocols and privacy regulations.<br>• Process insurance verifications, specifically for Mass Medicaid and Department of Mental Health cases.<br>• Assist with learning and adapting to new systems as part of ongoing operational improvements.<br>• Answer inbound calls professionally and provide accurate information to inquiries.<br>• Perform data entry tasks to update and manage administrative records.<br>• Support general administrative office duties to maintain efficiency and organization.
We are looking for a detail-oriented and bilingual Spanish Administrative Assistant to join our team on a contract basis in Mattapan, Massachusetts. In this role, you will serve as the primary front desk coordinator, ensuring smooth communication and administrative operations within the office. This is an excellent opportunity for someone who excels in organization, multitasking, and providing exceptional service.<br><br>Responsibilities:<br>• Act as the main point of contact at the front desk by greeting visitors and addressing inquiries.<br>• Enter and manage work orders in Yardi software to ensure timely follow-up and resolution.<br>• Provide updates to tenants regarding the status of their requests and concerns.<br>• Deliver administrative support to the Property Manager, including document preparation and scheduling.<br>• Maintain accurate records and organize office files effectively.<br>• Facilitate clear communication between tenants and the property management team.<br>• Assist with general office tasks to ensure smooth day-to-day operations.<br>• Handle incoming calls and emails professionally, providing accurate information or redirecting as needed.<br>• Coordinate with vendors and service providers when required.
We’re looking for a friendly and detail oriented Receptionist in Hampton, NH to be the first point of contact for our office. This is an ongoing post. <br> Responsibilities: Greet and welcome visitors in a detail oriented, friendly manner Answer and route incoming phone calls Manage front desk operations and maintain a clean reception area Schedule appointments and update calendars Handle incoming/outgoing mail and deliveries Perform light administrative tasks (data entry, filing, email support)
Robert Half's client in Wellesley is looking for an Administrative Assistant to assist an advisor in the financial planning space. <br><br>Key responsibilities include:<br>- Email triage <br>- Follow up emails / calls to clients <br>- Ability to read and write english at a high level <br>- Light calendar management <br>- Mail distribution weekly <br>_ Problem solving skills <br>- Ability to be personable while on the phone <br><br>Hours: 9a-5p M-F (1/2 hour paid lunch) <br>Pay rate; $18-$22 (based on experience)<br>- On-site for first 6-8 weeks with 1 day hybrid following (potentially)
<p><strong> </strong>We are looking for a dedicated Receptionist Lead/Front Office Coordinator to join our team on a contract basis in Boston, MA. In this contract role role, you will be a core asset in completing the following responsabilities: </p><p><br></p><p><strong><u>Job duties</u></strong> </p><p><em> Front Desk Guest Experience </em></p><p> - Ensure a professional welcoming and seamless guest experience at all times. </p><p> - Welcome visitors clients and guests manage visitor check-in building security requirements and access badges. </p><p> - Escort guests to meeting rooms and notify hosts of arrival. </p><p> - Understand client expectations and deliver consistent 5-star service. </p><p> - Respond to guest needs and requests promptly and professionally. </p><p> - Answer and direct calls manage messages and meeting room inquiries. </p><p> - Monitor reception inbox ensuring timely responses. </p><p><em> Meeting Hospitality Support </em></p><p> - Book meeting rooms accurately using approved systems ensure A/V room setup and food and beverage needs are captured. </p><p> - Assist with hospitality setup including beverages and food service. </p><p> - Coordinate internal and external catering as needed. </p><p><em> Office Operations Facilities Support </em></p><p> - Manage office supplies and kitchen inventory including weekly food orders. </p><p> - Manage incoming and outgoing mail packages and deliveries. </p><p> - Coordinate with building management and vendors cleaning maintenance IT. </p><p> - Coordinate equipment maintenance and vendor support escalate unresolved issues when needed. </p><p> - Maintain workplace tidiness and readiness across shared spaces. </p><p> - Support staff events team-building activities and onsite functions. </p><p><em> Budget and Invoice Support </em></p><p> - Manage office budgets and allocate invoicMes accurately to the correct Line of Business and opportunity numbers. </p><p> - Process invoices ensuring accurate coding. </p><p> - Review monthly budget reports to ensure spending compliance and proper allocation. </p><p><em> Onboarding Employee Support </em></p><p> - Assist with new-hire onboarding including desk setup...</p>
<p>Robert Half's client in Douglas MA is looking for a detail-oriented Administrative Assistant to help support their office on a long term engagement!</p><p><br></p><p>Responsibilities include:</p><p>- Data Entry</p><p>- MS Suite experience</p><p>- Phone/Email correspondence</p><p>- Document management</p><p>- Light event support</p><p>- Direct foot traffic & greet visitors</p><p><br></p><p>Start Date: Monday, March 2nd</p><p>Duration: Through end of July</p><p>Hours: M-F | 8am-4:30pm</p><p>Work Type: On-site</p><p>Pay Rate: $17-$19 (dependent on experience)</p><p><br></p><p>** If interested APPLY now!</p>
We are looking for a dynamic Recruiting Administrator to join our team in Burlington, Massachusetts. This contract position is ideal for someone who is detail-oriented, organized, and proficient with LinkedIn tools and administrative tasks. The role involves supporting recruiting efforts and ensuring smooth day-to-day office operations.<br><br>Responsibilities:<br>• Research and identify potential job opportunities on LinkedIn, creating targeted lists of companies and roles.<br>• Maintain and manage general office supplies, ensuring printers are stocked and workspaces are tidy.<br>• Assist with basic kitchen upkeep, such as loading the dishwasher and ensuring cleanliness.<br>• Post job advertisements and updates on LinkedIn, ensuring compliance with platform standards.<br>• Handle inbound calls and provide attentive and timely responses to inquiries.<br>• Perform data entry tasks with precision and attention to detail.<br>• Support receptionist duties, including greeting visitors and managing front desk operations.<br>• Collaborate with team members to ensure effective interpersonal communication.<br>• Utilize LinkedIn Recruiter tools to enhance recruitment strategies and outreach.<br>• Provide administrative support to ensure smooth office functionality.
<p>We are looking for an organized and detail-oriented Legal Assistant to join our team in Weymouth, Massachusetts. This role involves providing critical administrative support to ensure the smooth operation of legal services, with a focus on trusts and estates. The ideal candidate will excel at calendar management, client communication, and maintaining professionalism in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain attorney calendars, including scheduling meetings, deadlines, and appointments.</p><p>• Prepare and organize documentation related to trusts and estates cases.</p><p>• Serve as the first point of contact by handling receptionist duties such as greeting clients, answering calls, and directing inquiries.</p><p>• Utilize Microsoft Office Suite to draft, edit, and format legal correspondence and reports.</p><p>• Coordinate client services by maintaining records, tracking deadlines, and ensuring timely follow-up.</p><p>• Support day-to-day administrative tasks to optimize office efficiency.</p><p>• Assist in filing and organizing legal documents to ensure proper record-keeping.</p><p>• Communicate effectively with clients, attorneys, and external parties to facilitate case progress.</p><p>• Monitor and maintain office supplies and equipment as needed.</p><p>• Uphold confidentiality and professionalism in all interactions.</p>
<p>Robert Half is partnering with a law firm in the Greater Worcester area in their search for a Receptionist/Legal Assistant to support our Trusts & Estates practice. This position is ideal for someone with a background in probate, MassHealth processes, or elder law, who thrives in a client-focused environment. The role combines administrative duties with legal support tasks, requiring excellent attention to detail and a meticulous demeanor.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls, manage attorney schedules, and coordinate appointments efficiently.</p><p>• Welcome clients warmly, gather intake information, and ensure a well-managed front office experience.</p><p>• Organize mail, scan and file documents, and maintain both electronic and physical records.</p><p>• Assist attorneys with drafting and filing probate court documents, including petitions, notices, and inventories.</p><p>• Support estate administration by collecting asset details, liaising with financial institutions, and organizing relevant documentation.</p><p>• Prepare drafts for estate planning documents, such as wills, powers of attorney, and healthcare proxies, as directed.</p><p>• Monitor deadlines for probate filings, client follow-ups, and estate-related milestones.</p><p>• Facilitate MassHealth applications by gathering necessary documentation and communicating with caseworkers and agencies.</p><p>• Provide assistance with long-term care applications, ensuring all required verifications and documents are organized.</p><p>• Maintain clear communication with third-party providers, ensuring thorough and respectful interactions.</p>
We are looking for a highly organized and detail-oriented Senior Executive Assistant to support our leadership team in Lowell, Massachusetts. This role requires exceptional communication skills and the ability to manage multiple priorities in a dynamic environment. You will play a key role in ensuring seamless operations and providing high-level administrative support to executives and board members.<br><br>Responsibilities:<br>• Coordinate the planning and execution of organizational events and initiatives, ensuring effective collaboration across global time zones.<br>• Prepare and review executive meeting materials, correspondence, and presentations with precision and clarity.<br>• Manage travel arrangements and agendas for leadership and board members, including tracking and reconciling expenses.<br>• Identify opportunities for process improvement and implement solutions to enhance efficiency.<br>• Utilize enterprise tools and platforms, including Microsoft Office Suite and travel and expense systems, to streamline workflows and maintain accurate documentation.<br>• Conduct research and analyze data to provide insights that support decision-making.<br>• Maintain effective communication with stakeholders and ensure timely follow-ups on key initiatives.<br>• Support the leadership team in managing priorities and addressing ad hoc requests promptly.<br>• Uphold confidentiality and professionalism when handling sensitive information.
<p>I’m currently partnering on an exciting opportunity for an <strong>Operations Associate</strong> to join a well-established and growing investment advisory firm. This role supports a team serving high-net-worth individuals, families, and institutional clients, with strong visibility to senior leadership and meaningful exposure across operations.</p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Preparing and submitting client account paperwork to custodians and ensuring timely completion</li><li>Maintaining and updating client records within CRM and portfolio management systems</li><li>Handling account maintenance requests, terminations, and special servicing needs</li><li>Assisting with alternative investment documentation (subscriptions, capital calls, redemptions)</li><li>Reviewing custodian alerts and resolving inquiries within defined service standards</li><li>Collaborating with internal teams to enhance processes, policies, and operational workflows</li><li>Supporting general office and administrative functions as needed</li></ul><p><br></p>
We are looking for a skilled and dedicated Executive Assistant to provide exceptional support to senior investment professionals at a distinguished private equity firm in Boston, Massachusetts. In this pivotal role, you will act as a key business partner, ensuring seamless operations and contributing to the overall success of the team. This position requires a proactive, detail-oriented individual who can thrive in a dynamic, fast-paced environment while maintaining a meticulous and collaborative approach.<br><br>Responsibilities:<br>• Manage complex calendars for senior executives, ensuring all appointments, meetings, and deadlines are coordinated efficiently.<br>• Organize and facilitate high-level meetings with portfolio company leaders and Limited Partners, ensuring smooth communication and logistics.<br>• Coordinate and oversee intricate domestic and international travel arrangements, including accommodations, itineraries, and transportation.<br>• Plan and execute logistics for board meetings, including preparation of materials and management of schedules.<br>• Provide hospitality services to ensure a welcoming and well-maintained office environment for all visitors.<br>• Prepare and maintain event spaces, oversee catering arrangements, and assist with firm-wide gatherings such as investor meetings and offsite events.<br>• Handle expense reporting and tracking for executives, ensuring accuracy and timely submissions.<br>• Act as a steward of the office environment, ensuring it consistently reflects the firm’s high standards.<br>• Collaborate with team members to uphold a culture of excellence and high standards.<br>• Serve as a point of contact for various administrative needs, ensuring timely resolution of issues.
<p>We are looking for a detail-oriented Bilingual Mandarin or Cantonese Administrative Assistant to join our team in Boston, Massachusetts. In this long-term contract position, you will play a crucial role in supporting daily operations, ensuring smooth communication, and maintaining organizational efficiency. This opportunity is ideal for someone who thrives in a fast-paced environment while providing exceptional administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls with professionalism and efficiency.</p><p>• Deliver excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Perform accurate data entry to maintain up-to-date records and documentation.</p><p>• Coordinate email correspondence to ensure timely communication with clients and team members.</p><p>• Manage scheduling and appointment bookings to optimize workflow.</p><p>• Utilize Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to complete administrative tasks.</p><p>• Assist in organizing and maintaining files for easy access and retrieval.</p><p>• Collaborate with team members to support various projects and initiatives.</p><p>• Ensure effective communication across languages to bridge gaps between English and Chinese speakers.</p>
We are looking for a detail-oriented Legal Assistant to join a boutique firm specializing in Wills, Trusts, Estates, and Probate. This position requires on-site work in Hingham, Massachusetts, due to the hands-on nature of the practice, including document management and client interactions. This is a long-term contract role offering an opportunity to work closely with legal professionals in a dynamic and specialized field.<br><br>Responsibilities:<br>• Prepare and assemble estate planning documents with precision and attention to detail.<br>• Facilitate Will signings, ensuring all legal requirements are met, including the presence of witnesses and a Notary.<br>• Scan, organize, and securely store executed documents immediately after signing.<br>• Manage original legal documents and maintain secure storage in an on-site fireproof safe.<br>• Handle physical mail distribution, including post office errands and coordinating client document drop-offs and pickups.<br>• Assist with electronic filing processes, ensuring accuracy and compliance with legal standards.<br>• Provide administrative support for estate planning and probate matters.<br>• Communicate effectively with clients to address inquiries and coordinate necessary documentation.<br>• Maintain a high level of confidentiality and professionalism in handling sensitive legal materials.
We are looking for a detail-oriented Receptionist to join our team in Cambridge, Massachusetts. In this role, you will act as the first point of contact for visitors and provide essential administrative support to ensure smooth daily operations. This is a long-term contract position offering an excellent opportunity to grow within a dynamic and supportive environment.<br><br>Responsibilities:<br>• Greet visitors and ensure proper check-in procedures are followed, including issuing visitor badges.<br>• Serve as the primary contact for event guests, managing check-ins and providing assistance as needed.<br>• Create and manage work orders to support operational needs.<br>• Issue parking passes to visitors and employees in accordance with procedures.<br>• Answer and direct calls using a multi-line phone system, ensuring clear and effective communication.<br>• Organize and maintain files for easy access and retrieval.<br>• Schedule and coordinate appointments to support business activities.<br>• Handle email correspondence promptly and efficiently.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to perform administrative tasks effectively.
<p><strong>Robert Half Legal Permanent Placement</strong> is looking for a detail-oriented Legal Assistant to join our client's <strong>Boston</strong> team. This role is ideal for someone with experience in litigation practices, who thrives in a fast-paced environment and is eager to contribute to the efficient management of legal operations. As a Legal Assistant, you will play a vital role in supporting attorneys through administrative, billing, and document preparation tasks. <strong>This is 5 days in the office - downtown location.</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage legal billing processes, including bookkeeping and tracking receivables and payables.</p><p>• Prepare and analyze financial reports related to receivables and payables.</p><p>• Coordinate and maintain accurate scheduling through calendaring for attorneys and legal proceedings.</p><p>• Assist with the preparation, organization, and review of legal documents to ensure accuracy and compliance.</p><p>• Handle administrative tasks to support the overall workflow of the litigation team.</p><p>• Conduct e-filing for court documents and maintain up-to-date records of filings.</p><p>• Facilitate civil litigation processes by ensuring all required documentation is completed and submitted on time.</p><p>• Monitor deadlines and court schedules to ensure timely filings and compliance.</p><p>• Collaborate with attorneys to ensure seamless communication and document management.</p>
<p>Our client, a successful national law firm, is seeking a highly skilled<strong> Legal Assistant</strong> to join their team in <strong>Boston, Massachusetts</strong>. This role requires a detail-oriented individual with extensive experience in <strong>litigation and strong organizational abilities.</strong> The ideal candidate will excel in managing administrative tasks, supporting legal teams, and ensuring the efficient operation of daily activities. </p><p><br></p><p><strong>Location: </strong>Boston, MA (Seaport)</p><p><strong>Schedule: </strong>In-Office M-F with a possibility of hybrid down the road</p><p><strong>Salary:</strong> $75,000 - $85,000 (DOE)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Preparation and editing of pleadings, discovery, and trial materials for federal, state, and arbitration matters.</li><li>Arrange and prepare conference rooms for meetings and legal proceedings.</li><li>Welcome and assist guests with courtesy and attention to detail.</li><li>Manage incoming and outgoing mail, as well as handle deliveries efficiently.</li><li>Maintain and update docket calendars to ensure accuracy and compliance with deadlines.</li><li>Perform e-filing tasks at Massachusetts and Federal Courts.</li><li>Assist with discovery processes and create templates tailored to case requirements.</li><li>Coordinate with courts, process servers, and litigation vendors.</li><li>Draft cover letters and proofread legal materials for accuracy and consistency.</li><li>Assembling hearing/trial binders and deposition exhibits.</li><li>Conduct research using online resources and provide weekly updates on pleadings and documents.</li></ul>
We are looking for an experienced Legal Assistant to join our team in Manchester, New Hampshire. This is a long-term contract position within the services industry that offers an opportunity to work closely with attorneys, ensuring smooth operations and exceptional client service. The ideal candidate will bring strong organizational skills and a detail-oriented approach to a fast-paced legal environment.<br><br>Responsibilities:<br>• Provide administrative and operational assistance to attorneys, including managing schedules, correspondence, and case-related tasks.<br>• Handle electronic filing of legal documents with court systems efficiently and accurately.<br>• Maintain attorneys' calendars by coordinating meetings, court appearances, and critical deadlines.<br>• Organize and update case files and correspondence using document management systems, such as NetDocuments.<br>• Prepare, format, proofread, and edit legal documents using Microsoft Word and Adobe Acrobat.<br>• Facilitate effective communication with clients, court staff, and other legal professionals.<br>• Perform general administrative tasks, including scanning, filing, and mail distribution to support daily office operations.
Essential Functions <br> Respond to all customer inquiries, questions, and RFQ’s <br> Develop system for following up on quotes to identify likelihood of order <br> Understand customers’ needs and communicate to production team to ensure satisfaction <br> Setup and host customer and vendor visits via video, and/or in person <br> Daily meeting with production manager, operations manager, engineering to review any open quotes and/or <br>order fulfillment concerns <br> Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy <br> Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested <br> Prepare weekly posts for social media sites (LinkedIn etc.) <br> Attend trade shows as requested (US Locations) <br> Maintain database integrity within ProfitKey® ERP Software <br> Maintain a database of current and potential customers with CRM <br> Review technical drawings for manufacturability with the support of engineering as needed <br> Prepare customer reports and access customer portals as needed. <br>Education <br>- Associate’s degree in business administration, applied science or engineering <br> <br>Experience Details <br> <br>- Manufacturing technical sales support and/or officer administrator role – 1 year preferred <br>- Customer service experience <br>- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>Our client, a successful mid-sized law firm, is seeking a Commercial Real Estate Paralegal to join their firm. The paralegal will be instrumental in supporting the commercial real estate and transactions practice group in all stages of the process.</p><p><br></p><p><strong>Location:</strong> Boston, MA </p><p><strong>Salary:</strong> $85,000 - $115,000 (depending on experience)</p><p><strong>Schedule: </strong>Hybrid (3 days in, 2 days remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Support attorneys in commercial real estate transactions, including acquisitions, dispositions, financings, and refinancings.</li><li>Assist with preparation, review, and coordination of closing documents and checklists.</li><li>Support commercial loan transactions and track satisfaction of financing conditions.</li><li>Draft and coordinate conveyancing documents and post-closing filings.</li><li>Assist with commercial leasing matters, including leases, amendments, and assignments.</li><li>Order, review, and summarize title, survey, and zoning materials.</li><li>Identify and assist in resolving title, survey, and zoning issues.</li><li>Coordinate due diligence and communicate with clients, lenders, title companies, surveyors, and opposing counsel.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment.<br><br>Responsibilities:<br>• Manage inbound customer calls with professionalism and efficiency.<br>• Address customer inquiries and provide accurate information about products and services.<br>• Process customer orders with precision and attention to detail.<br>• Perform data entry tasks to maintain accurate records and documentation.<br>• Resolve customer issues promptly and escalate complex cases as needed.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Maintain a positive and empathetic approach when interacting with customers.<br>• Follow company policies and guidelines to ensure compliance.<br>• Identify opportunities to improve customer service processes and contribute to team goals.
We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries.<br>• Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations.<br>• Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly.<br>• Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction.<br>• Utilize Salesforce and other systems to track, adjust, and update orders as necessary.<br>• Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency.<br>• Maintain a high level of attention to detail while processing customer data and documentation.<br>• Proactively identify and troubleshoot customer problems, offering effective solutions.<br>• Build positive relationships with customers and internal teams to foster trust and reliability.
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction.<br><br>Responsibilities:<br>• Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication.<br>• Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details.<br>• Update and re-estimate contracts to reflect current labor rates and service needs.<br>• Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks.<br>• Resolve customer issues and secure agreement before renewal deadlines.<br>• Maintain an organized list of customers and track annual renewal dates.<br>• Identify opportunities to expand services or cross-sell products based on customer needs.<br>• Collaborate with internal teams to improve service delivery and address customer concerns.<br>• Provide regular updates during sales meetings regarding the status of renewals.<br>• Conduct in-person meetings with customers as required to strengthen relationships and address needs.
