We are looking for a dedicated Benefits Assistant to join our team in Irving, Texas. In this role, you will provide essential support in human resources operations, including onboarding, benefits administration, and employee relations. This is a long-term contract position offering an excellent opportunity to contribute to organizational success and grow your career in HR.<br><br>Responsibilities:<br>• Assist with onboarding processes, including welcoming new team members and coordinating orientation sessions.<br>• Collaborate with district managers and operations teams to ensure smooth integration of new employees.<br>• Prepare and distribute offer letters while overseeing background checks and employment documentation.<br>• Address employee inquiries regarding benefits and provide detailed explanations as needed.<br>• Conduct quality control calls and maintain regular communication with new team members to ensure satisfaction.<br>• Generate reports on new employee metrics, employee starts, and other HR-related data.<br>• Partner with vocational schools and military recruitment channels to source candidates effectively.<br>• Perform light sourcing and market research to identify potential talent pools.<br>• Support administrative tasks, including updating HR databases and preparing necessary documentation.<br>• Work closely with the talent acquisition team to reopen job orders and manage recruitment processes.
<p>Robert Half Finance & Accounting and Kevin Sweet have partnering with a 20+ year established national manufacturing organization that is seeking a Director of Accounting to lead accounting operations for their Southwest region. This is a high-impact leadership role with strong visibility across the business, ideal for a strategic, hands-on accounting leader with manufacturing expertise.</p><p><br></p><p>My client offers a hybrid work schedule, beautiful offices with fully stocked kitchen, collaborative and team environment, outstanding benefits package, competitive annual salary and yearly bonus!</p><p><br></p><p>For additional information or consideration, please contact Kevin Sweet at 682-499-1182 or via email at [email protected]</p><p><br></p><p><strong>Responsibilities include:</strong></p><p>• Lead regional accounting operations including monthly close, account reconciliation, invoicing, forecasting, and annual budget preparation.</p><p>• Ensure financial activity is accurate, consistent, and completed within established deadlines.</p><p>• Analyze monthly performance trends, investigate key variances, and communicate findings to leadership.</p><p>• Prepare monthly business reviews summarizing financial results, business drivers, and actionable insights.</p><p>• Guide recurring review meetings with division leaders to support ongoing financial performance.</p><p>• Maintain a strong internal control structure that aligns with GAAP and corporate financial policies.</p><p>• Serve as the accounting lead for internal and external audits, ensuring timely resolution of any findings.</p><p>• Provide technical accounting expertise and GAAP interpretation to leadership teams.</p><p>• Support annual capital and operating budget planning processes.</p><p>• Work with operations to enhance financial and operational reporting tools; ensure timely, accurate KPIs across facilities.</p><p>• Help define key performance metrics and ensure reporting accuracy and accountability.</p><p>• Identify opportunities to streamline processes, improve automation, and enhance financial accuracy.</p><p>• Lead initiatives to strengthen policies, procedures, and tools that enhance operational efficiency and profitability.</p><p>• Mentor and develop accounting team members, promoting growth, accountability, and strong performance.</p><p>• Present monthly financial and operating results to senior management and external leadership groups, including board-level presentations several times per year.</p><p>• Maintain collaborative communication with business partners to align on financial goals and operational priorities.</p><p><br></p><p><strong>Why This Opportunity Stands Out!</strong></p><p>• Established, nationally recognized manufacturing company</p><p>• Strong opportunity for career advancement</p><p>• Supportive, collaborative leadership team</p><p>• High-impact role with visibility across the organization</p>
<p>Are you an experienced accounting professional looking to take the next step in your career? Robert Half Finance & Accounting and Kevin Sweet have partnered with a well-established and rapidly growing organization in the commercial and industrial mechanical construction and services industry. Due to continued organic growth and acquisitions, this organization is in need of a newly created <strong>Senior Accountant</strong> to join their team. This is an excellent opportunity to play a key role in financial operations, partner closely with leadership, and contribute to process improvements across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assisting with month-end close – journal entries, balance sheet reconciliations and accruals</li><li>Review and analyze project financial data from job setup through completion.</li><li>Ensure new jobs are accurately configured within the ERP system.</li><li>Provide project managers with actionable financial insights to maintain profitability and budget compliance.</li><li>Monitor budget variances and recommend cost-saving strategies.</li><li>Develop and maintain labor utilization reporting.</li><li>Identify trends and opportunities to strengthen labor efficiency and reduce costs.</li><li>Perform general ledger maintenance, account reconciliations, and journal entries.</li><li>Prepare fixed asset schedules, depreciation tracking, and related reconciliations.</li><li>Analyze costs, revenues, trends, and commitments to support management decision-making.</li><li>Assist in forecasting future financial results and business performance.</li><li>Ensure adherence to accounting standards, regulatory requirements, and internal policies.</li><li>Maintain documentation of accounting procedures and implement internal controls to mitigate risk.</li><li>Provide accurate documentation and support to external auditors to facilitate a smooth audit cycle.</li><li>Evaluate and enhance accounting processes to boost accuracy, efficiency, and workflow.</li><li>Assist with timely, accurate invoice preparation.</li><li>Support the AR and billing functions as needed.</li></ul><p>For additional information and consideration, contact Kevin Sweet directly at 682-499-1182 or via email at [email protected]</p><p><br></p><p>You can also connect and message me on LinkedIn. Bing or Google search ("Kevin Sweet" AND "Robert Half Finance and Accounting")</p>
SUMMARY:<br>The Senior Accountant is responsible for hiring, developing, and supervising multiple staff accountants for the purpose of producing timely and accurate internal financial statements prepared in accordance with generally accepted accounting principles for the purpose of monitoring the results of operations and management reporting. A successful candidate will demonstrate leadership skills to support the goals and objectives of the organization, be organized and detail-oriented, able to adhere to strict deadlines, and maintain a high degree of accuracy and integrity.<br>ESSENTIAL FUNCTIONS:<br>• Responsible for leading assigned staff accountants during month-end close for multiple entities and locations to:<br>o Review, approve and ensure that transactions are recorded and reconciled to subsystems as required<br>o Review and record all monthly inventory counts and related COGS, prepaid and accrual journal entries, among others<br>o Reconcile assigned balance sheet accounts, and adjust as needed<br>o Review and approve staff’s balance sheet account reconciliations, providing guidance and assistance to resolve outstanding items<br>o Prepare and oversee timely and accurate bank account reconciliations to include researching and recording any outstanding items<br>o Conduct analytical review of statements of operations and balance sheets and document monthly variances in partnership with site general managers and staff<br>o Participating in weekly assets calls with corporate teams and clubs<br>• Communicate pertinent financial information to site general managers and corporate leaders as necessary<br>• Oversee the preparation and review of monthly sales and use tax returns in partnership with Tax Director<br>• Assist site general managers, FP& A, and corporate staff on the preparation of annual operating and capital budgets<br>• Work with Accounting department leadership to ensure compliance with company accounting policies, internal controls, and GAAP<br>• Identify, recommend and implement improvements to accounting procedures and internal controls to promote compliance, consistency, and efficiency<br>• Serve as a “go-to” problem-solver for staff<br>• Collaborate with other senior accountants, promoting ongoing and timely communication among the team<br>• Prepare and review audit schedules as assigned<br>• Safeguard the company’s assets by ensuring that all company policies, procedures, and internal controls are followed<br>• Actively participate in the Company’s systems projects, including the new ERP implementation<br>• Perform other duties as required. These duties may include assignments in job classifications other than their own<br><br>EDUCATION and/or EXPERIENCE:<br>• Four-year Accounting degree with 3 to 6 years industry accounting experience preferred<br>• Supervisory experience of at least 1 to 2 years preferred<br>• CPA license is not required but is a plus<br>• Experience leading the monthly closing cycle and preparation of multiple site internal financial statements<br>• Experience with Microsoft Office products, especially Microsoft Excel and Word. Intermediate to advanced level Excel skills required.<br>• Great Plains Dynamics/eEnterprise system, FYIsoft reporting
<p>Are you an experienced real estate accountant looking to take your career to the next level? Robert Half Finance & Accounting and Kevin Sweet have partnered with a national commercial real estate firm seeking a detail-oriented and motivated <strong>Senior Property Accountant</strong> to join their team.</p><p><br></p><p>This role is ideal for an accounting professional with strong commercial real estate property accounting experience who enjoys ownership of their portfolio, thrives in a collaborative environment, and takes pride in delivering accurate, timely, and client-focused results.</p><p><br></p><p>For additional information and consideration, please contact Kevin Sweet directly at 682-499-1182 or via email at [email protected]</p><p><br></p><p>My client offers incredible benefits, beautiful offices, free parking, outstanding work-life balance, annual bonus that consistently pays out and hybrid work schedule!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>As a <strong>Senior Property Accountant</strong>, you will be responsible for the full-cycle accounting and financial reporting of one or more complex commercial properties, including:</p><ul><li>Prepare monthly financial reports, accrual and cash journal entries, and account reconciliations.</li><li>Review operating statements, variance analyses, and supporting schedules.</li><li>Oversee tenant billing, rent roll accuracy, and cash receipt posting.</li><li>Manage accounts payable reviews and coordinate weekly disbursement processes.</li><li>Reconcile bank accounts, monitor property cash balances, and request owner funding as needed.</li><li>Prepare and process CAM and real estate tax reconciliations, escalation settlements, and owner distributions.</li><li>Partner with property management teams to ensure all reporting deadlines are met, including monthly reporting, annual budgets, and audit support.</li><li>Maintain compliance with Management/Leasing Agreements, SOC1 controls, and company policies.</li><li>Utilize <strong>MRI</strong> and/or <strong>Yardi</strong> accounting systems for all property-level financial tasks.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><ul><li>Work with a <strong>nationally recognized commercial real estate firm</strong> known for excellence and integrity.</li><li>Collaborative, professional team environment with opportunities for skill growth.</li><li>Competitive compensation package, comprehensive benefits, and long-term career potential.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and experienced Tax Manager to become a key member of our finance team. This position oversees and supports all areas of tax compliance, planning, and reporting at the federal, state, and local levels. The successful candidate will demonstrate a deep understanding of current tax laws, depreciation methods, and audit protocols, and will act as a primary contact for external accountants and tax authorities.</p><p><br></p><p>Primary Responsibilities</p><p>• Tax Compliance & Monitoring: Oversee the accurate and timely submission of all tax returns and ensure adherence to federal, state, and local tax requirements.</p><p>• State, Local & Property Taxes: Prepare and review various tax filings, manage tax assessments and appeals, and maintain precise records.</p><p>• Depreciation & Cost Segregation: Assess fixed asset classifications and support cost segregation projects to maximize tax efficiency.</p><p>• Estimated Tax Analysis: Calculate and review estimated tax payments, adjusting forecasts to reflect changes in financial performance.</p><p>• Tax Strategy: Partner with leadership to create and implement tax-advantaged strategies that support company objectives.</p><p>• Document Compilation & Submission: Gather and send all necessary documentation to external accounting partners for tax return preparation.</p><p>• Tax Accruals & Audit Support: Analyze and verify tax accruals and provide support for internal and external audits.</p><p>• Audit Notice Response: Manage responses to IRS and state audit notices, coordinating solutions between legal and accounting teams.</p><p>• Payroll Tax Administration: Address and resolve payroll tax issues, ensuring compliance with all employment tax regulations.</p><p>• Year-End Tax Review: Conduct comprehensive reviews of annual tax filings and positions in preparation for year-end reporting.</p><p>• Business Tax Initiatives: Research and propose new opportunities for tax savings and monitor changes in tax legislation.</p><p>• Tax Preparation Project Oversight: Lead planning and execution of tax return preparation processes, coordinating activities across relevant teams.</p><p>• Tax Research: Conduct thorough research into complex tax matters, documenting insights and offering actionable recommendations.</p><p><br></p><p><br></p>
<p>Are you a <strong>driven, self-starting attorney</strong> looking to grow your career in litigation? We are looking for a motivated and skilled <strong>Associate Attorney</strong> to join a fast-paced legal team in<strong> Dallas, Texas.</strong> This is an excellent opportunity for someone who thrives in a production-based, bonus-driven environment and is passionate about achieving results for clients. The ideal candidate will have a strong interest in litigation and trial work, coupled with a commitment to delivering exceptional results for clients. This role offers an exciting opportunity to manage a diverse caseload and work collaboratively within a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Litigate personal injury cases and oversee all phases from case intake through resolution.</p><p>• Conduct depositions, represent clients in hearings, and participate in trials.</p><p>• Draft legal documents including motions, pleadings, and discovery responses.</p><p>• Perform thorough legal research to support case strategies and arguments.</p><p>• Manage a caseload efficiently to ensure timely progress and resolution.</p><p>• Communicate regularly with clients to provide updates and address concerns.</p><p>• Collaborate with colleagues to develop case strategies and achieve favorable outcomes.</p><p>• Ensure compliance with legal standards and maintain meticulous case documentation.</p>
<p><strong>Job Title:</strong> SAP Data Lineage and Cataloging Specialist</p><p><strong>Location:</strong> U.S. Based (Remote)</p><p><strong>Work Authorization:</strong> Must be authorized to work in the U.S. </p><p><br></p><p><strong>Position Summary:</strong></p><p>Are you passionate about uncovering the story behind data and ensuring its seamless flow across systems? We're seeking a skilled <strong>SAP Data Lineage and Cataloging Specialist</strong> to lead technical data lineage and cataloging efforts within SAP systems. This role is critical in documenting data transformations, building a comprehensive data catalog, and driving transparency across the enterprise data landscape.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Data Cataloging:</strong></p><ul><li>Build and maintain a detailed data catalog for SAP systems.</li><li>Document data definitions, field mappings, business rules, and relationships between data assets.</li></ul><p><strong>Technical Data Lineage:</strong></p><ul><li>Define and document end-to-end technical lineage of SAP data across modules and integrated systems.</li></ul><p><strong>Metadata Management:</strong></p><ul><li>Collaborate with business and technical teams to collect, standardize, and manage metadata.</li></ul><p><strong>Data Governance:</strong></p><ul><li>Establish and enforce standards for data cataloging, lineage documentation, and metadata management.</li></ul><p><strong>Data Flow Analysis:</strong></p><ul><li>Analyze data flows and dependencies to identify inefficiencies, redundancies, or gaps.</li><li>Recommend optimization strategies.</li></ul><p><strong>Collaboration with SAP Functional Teams:</strong></p><ul><li>Partner with SAP MM, SD, FICO, and other teams to understand data structures and business rules.</li></ul><p><strong>Process Improvement:</strong></p><ul><li>Continuously improve cataloging and lineage documentation processes for greater clarity and efficiency.</li></ul><p><strong>Stakeholder Support:</strong></p><ul><li>Provide technical support and insights to stakeholders for better decision-making.</li></ul><p><strong>Documentation & Knowledge Sharing:</strong></p><ul><li>Develop clear documentation and training materials to support data governance practices.</li></ul><p><br></p><p><strong>What You Will Learn:</strong></p><ul><li>Advanced techniques in data cataloging and lineage documentation.</li><li>Data governance frameworks and best practices.</li><li>Cross-functional collaboration with business and technical teams.</li><li>Problem-solving in complex data ecosystems.</li><li>Hands-on experience with metadata management tools.</li><li>How data lineage supports strategic business decisions.</li></ul><p><br></p><p><br></p>
<p>We are seeking a Senior Tax Professional to join a growing team and take ownership of complex tax engagements for both individuals and businesses. This role combines hands-on tax preparation with client advisory responsibilities and offers the opportunity to mentor junior staff. If you thrive in a collaborative environment and have strong technical tax expertise, this is an excellent opportunity to make an impact. This is a contract-to-hire opportunity. 100% ONSITE in office in Uptown area of Dallas, Texas.</p><p><br></p><p><strong><u>Contract-to-Hire Senior Tax Professional</u></strong></p><p>Key Responsibilities</p><p>Prepare and review complex individual and business tax returns (Forms 1040, 1120, 1120-S, 1065, 1041).</p><p>Communicate directly with clients to gather tax documentation and resolve inquiries.</p><p>Handle IRS notices, advocate for clients, and manage correspondence with tax authorities.</p><p>Collect and organize documents for tax return processing.</p><p>Mentor and support junior staff, including those pursuing CPA certification.</p><p>Collaborate with accounting leadership to ensure accurate and timely client deliverables.</p><p>Assist with accounting support tasks such as journal entries and payroll compliance.</p><p>Track fixed assets, inventory, and prepare depreciation schedules.</p><p>Ensure compliance with federal and state tax regulations and filing deadlines.</p><p><br></p><p><u>Qualifications</u></p><p>CPA or EA designation preferred.</p><p>Degree preferred (Associate minimum), but flexibility for strong experience.</p><p>Minimum 3+ years of experience in tax preparation within a CPA firm or similar environment.</p><p>Strong knowledge of US GAAP and tax differences.</p><p>Experience preparing individual and business tax returns (Forms 1040, 1120, 1120-S, 1065, 1041).</p><p>Proficiency in QuickBooks Online.</p><p>Familiarity with tax software such as Lacerte and CCH (experience preferred but not required).</p><p>Strong analytical, organizational, and communication skills.</p><p>Ability to manage multiple projects under tight deadlines.</p><p>Stable work history (no frequent job changes).</p><p><br></p><p><u>Technical Skills</u></p><p>Advanced Excel skills (including pivot tables).</p><p>Knowledge of IRS regulations, tax forms, filing requirements, and deadlines.</p>
<p>In-House Legal position is available for an experienced Contracts Paralegal in Irving, Texas. This role involves providing essential legal support to the General Counsel and various business units, ensuring smooth operations in contract management, claims handling, and compliance. The ideal candidate will be meticulous, highly organized, and possess extensive experience in commercial contracts and litigation support.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and revise a variety of commercial agreements, including master service agreements, statements of work, non-disclosure agreements, and vendor/customer contracts.</p><p>• Oversee the complete contract lifecycle from initiation and negotiation to execution, renewal, or termination.</p><p>• Track contract compliance and performance, ensuring all obligations are properly documented and fulfilled.</p><p>• Maintain and optimize the company's contract management system, templates, and legal documentation repositories.</p><p>• Collaborate with the General Counsel to manage claims, including coordinating with insurers, adjusters, and external counsel.</p><p>• Assist in active litigation processes by conducting research, organizing discovery materials, and preparing for trial or arbitration.</p><p>• Review and analyze claim files, generate reports, and provide recommendations for resolution or defense strategies.</p><p>• Organize and maintain legal databases and files to ensure efficient access and record-keeping.</p><p>• Develop and implement strategies to streamline legal and administrative processes.</p><p>• Provide clear and effective communication across internal and external departments</p><p>So much happiness is ahead for you! For confidential consideration email your resume directly to</p><p>rosemarie.jones< at >roberthalf.< com ></p>
We are looking for a motivated and experienced Specialty Recruiter Intermediate to join our team in Plano, Texas. In this long-term contract position, you will play a vital role in sourcing, screening, and securing top talent across various roles while maintaining strong relationships with internal and external partners. Your expertise in recruitment processes and HR administration will drive impactful hiring decisions and contribute to organizational success.<br><br>Responsibilities:<br>• Execute full-cycle recruitment processes, including sourcing, screening, interviewing, and onboarding candidates.<br>• Collaborate with hiring managers to understand role requirements and create effective recruitment strategies.<br>• Build and maintain strong relationships with clients, partners, and stakeholders to ensure seamless communication throughout the hiring process.<br>• Utilize advanced tools and techniques, such as Maps API, to identify and map potential candidates in real-time.<br>• Review and evaluate applicant qualifications to match them with appropriate job requisitions.<br>• Ensure compliance with company policies and industry standards during the hiring process.<br>• Act as a subject matter expert on recruiting processes and provide guidance to team members.<br>• Negotiate offers and manage worker's compensation-related matters with professionalism and accuracy.<br>• Conduct quality assurance checks on recruitment activities to maintain high standards.<br>• Liaise with internal departments to streamline HR administration and hiring workflows.
We are looking for an experienced Tax Manager or Senior Manager to join our dynamic team in Dallas, Texas. In this role, you will oversee the preparation and review of tax returns, ensuring accuracy and compliance while mentoring staff and managing client relationships. This is an excellent opportunity to contribute your expertise in tax planning, compliance, and leadership within a collaborative CPA firm environment.<br><br>Responsibilities:<br>• Review tax returns prepared by staff, identify potential issues, and conduct research to provide effective solutions.<br>• Manage the tax return preparation workflow to ensure accuracy, completeness, and timely submission.<br>• Handle complex tax returns, including individual, trust, corporate, partnership, and S-Corp filings, as well as state income tax returns.<br>• Supervise engagement phases such as planning, budgeting, staff direction, and performance monitoring against established goals.<br>• Prepare detailed personal tax projections using specialized software.<br>• Communicate with taxing authorities to address and resolve client issues, including drafting response letters for partner review.<br>• Assist with client billing processes and prepare various reports and special projects as required.<br>• Stay informed on economic trends and potential tax legislation changes that could impact clients or the business environment.<br>• Support staff development by participating in recruiting, performance evaluations, career mentoring, and training programs.<br>• Contribute to the firm's growth by expanding service offerings and building strong relationships with current and prospective clients.
We are looking for an experienced and bilingual Human Resources (HR) Manager to join a growing manufacturing company in Plano, Texas. This individual contributor role involves supporting approximately 300 employees across multiple states, requiring expertise in multistate payroll, benefits administration, and full-cycle recruiting. The ideal candidate is proactive, adaptable, and willing to travel up to 30% of the time to various locations.<br><br>Responsibilities:<br>• Process accurate and timely multistate payroll for approximately 300 employees using specific payroll systems.<br>• Maintain and update employee records while ensuring compliance with state and federal payroll regulations.<br>• Administer comprehensive employee benefit programs, including medical, dental, vision, life insurance, disability, and 401(k) plans.<br>• Facilitate open enrollment periods, manage plan renewals, and educate employees on available benefit options.<br>• Partner with brokers, carriers, and stakeholders to address and resolve benefit-related issues.<br>• Oversee full-cycle recruiting efforts for hourly, skilled trades, and salaried positions, including sourcing, interviewing, and onboarding.<br>• Provide guidance on employee relations, performance management, and adherence to HR policies.<br>• Ensure compliance with employment laws and regulations across multiple states.<br>• Support training initiatives, conduct workplace investigations, and assist in corrective action processes.<br>• Maintain HR metrics and reporting to support organizational goals.
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
We are offering an exciting opportunity for a Tax Manager - Public in Rockwall, Texas. This role involves overseeing tax compliance and bookkeeping, client management, team leadership and collaboration, along with research and analysis. The position also requires continuous improvement efforts within the tax department, contributing to the growth and success of the firm.<br><br>Responsibilities:<br><br>• Prepare and review tax returns for individuals, corporations, partnerships, and other entities, utilizing tax compliance software such as Thomson Reuters GoSystem.<br>• Maintain and review complex financial records for clients using accounting software like QuickBooks.<br>• Ensure compliance with federal, state, and local tax laws and regulations, and communicate any changes in tax laws to clients and team members.<br>• Serve as a trusted advisor to clients, providing proactive advisory services, and addressing client inquiries and concerns regarding tax matters in a timely and detail oriented manner.<br>• Mentor and train entry level staff members on tax principles, procedures, and best practices, while also participating in firm-wide initiatives and contributing to the development of tax strategies and policies.<br>• Conduct in-depth tax research and analysis on complex issues and transactions, providing recommendations based on findings to support decision-making processes.<br>• Identify opportunities for process improvements and efficiencies within the tax department and implement best practices and quality control measures to ensure accuracy and consistency.<br>• Utilize skills in Income Tax Accounting, International Tax Compliance, Income Tax Compliance, and Thomson Reuters ONESOURCE to add value to client relationships and expand services.
We are looking for a skilled Data Analytics Specialist to join our team in Richardson, Texas on a long-term contract basis. In this role, you will play a key part in supporting the Enterprise Data Governance team by analyzing, documenting, and enhancing datasets to improve data quality and establish governance standards. You will collaborate with team members and stakeholders to develop tools and processes that ensure data accuracy and usability across the organization.<br><br>Responsibilities:<br>• Conduct detailed data profiling and analysis from multiple sources, providing actionable insights to guide business decisions.<br>• Collaborate with business users to identify critical data elements, establish data quality rules, and define thresholds and requirements.<br>• Create and manage dashboards and visualizations to monitor and improve data quality metrics.<br>• Prepare presentations, documentation, and feedback loops to support data governance initiatives and maintain accurate records.<br>• Assist in delivering project milestones for data governance tools and solutions.<br>• Partner with technology teams and governance groups to implement and expand data governance practices.<br>• Develop workflows and tools to align data quality initiatives with broader data analytics goals.<br>• Support the creation of blueprints and models for data quality improvement strategies.<br>• Ensure compliance with regulatory standards and best practices in data management.<br>• Facilitate cross-functional collaboration to optimize the use of data assets across the organization.
