<p>We are in search of a Director of Accounting for our team in Dallas, Texas, 75201, United States. The Director of Accounting will be instrumental in supporting the Reporting and Revenue organization, ensuring compliance with accounting standards, and spearheading transformative projects and process enhancements. </p><p><br></p><p>Responsibilities </p><p><br></p><p>• Oversee and manage a team, fostering a collaborative and efficient work environment</p><p>• Take charge of Financial Reporting and Revenue accounting </p><p>• Prepare and present Financial Statements to high-level executives</p><p>• Collaborate with finance and business operations teams to streamline and improve accounting processes</p><p>• Establish and enforce internal controls and standards</p><p>• Enhance system integrations and process automation for better efficiency</p><p>• Ensure revenue recognition is timely and accurate, in line with ASC 606 standards</p><p>• Contribute to RFP processes</p><p>• Maintain confidentiality and safeguard the organization’s value by keeping information secure</p><p><br></p><p>Skills</p><p><br></p><p>• Proficiency in Auditing, ASC 606, Financial Reporting, and Public Accounting Audit </p><p>• CPA certification preferred </p><p>• Strong Microsoft Excel skills, including knowledge of advanced formulas and functions</p><p>• Excellent verbal and written communication skills</p><p>• Ability to interact productively with multiple stakeholders including clients, employees, and partners</p><p>• Detail-oriented, organized, and a self-starter able to work in a fast-paced environment</p><p><br></p><p>This corporate organization offers a competitive compensation package up to $160K, plus Bonus, and benefits. For more information and consideration, please contact Eric Murray at 682-350-8439 or via Email at [email protected]</p><p><br></p>
We are offering an exciting opportunity for a Tax Manager - Public in Rockwall, Texas. This role involves overseeing tax compliance and bookkeeping, client management, team leadership and collaboration, along with research and analysis. The position also requires continuous improvement efforts within the tax department, contributing to the growth and success of the firm.<br><br>Responsibilities:<br><br>• Prepare and review tax returns for individuals, corporations, partnerships, and other entities, utilizing tax compliance software such as Thomson Reuters GoSystem.<br>• Maintain and review complex financial records for clients using accounting software like QuickBooks.<br>• Ensure compliance with federal, state, and local tax laws and regulations, and communicate any changes in tax laws to clients and team members.<br>• Serve as a trusted advisor to clients, providing proactive advisory services, and addressing client inquiries and concerns regarding tax matters in a timely and detail oriented manner.<br>• Mentor and train entry level staff members on tax principles, procedures, and best practices, while also participating in firm-wide initiatives and contributing to the development of tax strategies and policies.<br>• Conduct in-depth tax research and analysis on complex issues and transactions, providing recommendations based on findings to support decision-making processes.<br>• Identify opportunities for process improvements and efficiencies within the tax department and implement best practices and quality control measures to ensure accuracy and consistency.<br>• Utilize skills in Income Tax Accounting, International Tax Compliance, Income Tax Compliance, and Thomson Reuters ONESOURCE to add value to client relationships and expand services.
<p>Are you an experienced real estate accountant looking to take your career to the next level? Robert Half Finance & Accounting and Kevin Sweet have partnered with a national commercial real estate firm seeking a detail-oriented and motivated <strong>Senior Property Accountant</strong> to join their team.</p><p><br></p><p>This role is ideal for an accounting professional with strong commercial real estate property accounting experience who enjoys ownership of their portfolio, thrives in a collaborative environment, and takes pride in delivering accurate, timely, and client-focused results.</p><p><br></p><p>For additional information and consideration, please contact Kevin Sweet directly at 682-499-1182 or via email at [email protected]</p><p><br></p><p>My client offers incredible benefits, beautiful offices, free parking, outstanding work-life balance, annual bonus that consistently pays out and hybrid work schedule!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>As a <strong>Senior Property Accountant</strong>, you will be responsible for the full-cycle accounting and financial reporting of one or more complex commercial properties, including:</p><ul><li>Prepare monthly financial reports, accrual and cash journal entries, and account reconciliations.</li><li>Review operating statements, variance analyses, and supporting schedules.</li><li>Oversee tenant billing, rent roll accuracy, and cash receipt posting.</li><li>Manage accounts payable reviews and coordinate weekly disbursement processes.</li><li>Reconcile bank accounts, monitor property cash balances, and request owner funding as needed.</li><li>Prepare and process CAM and real estate tax reconciliations, escalation settlements, and owner distributions.</li><li>Partner with property management teams to ensure all reporting deadlines are met, including monthly reporting, annual budgets, and audit support.</li><li>Maintain compliance with Management/Leasing Agreements, SOC1 controls, and company policies.</li><li>Utilize <strong>MRI</strong> and/or <strong>Yardi</strong> accounting systems for all property-level financial tasks.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><ul><li>Work with a <strong>nationally recognized commercial real estate firm</strong> known for excellence and integrity.</li><li>Collaborative, professional team environment with opportunities for skill growth.</li><li>Competitive compensation package, comprehensive benefits, and long-term career potential.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Contract Corporate Recruiter</strong> to join our team in <strong><u>North Dallas, TX.</u></strong> This position is responsible for managing full-cycle recruitment efforts to deliver top-tier talent that aligns with organizational goals and workforce plans. As a Contract Corporate Recruiter, you will work closely with hiring managers, HR professionals, and other stakeholders to manage sourcing, screening, and onboarding efforts for internal positions across various departments. This role requires a proactive recruiter who is motivated to build relationships and drive hiring initiatives with accuracy and professionalism.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Collaborate with hiring managers and HR business partners to clearly define position requirements and success profiles.</li><li>Manage full-lifecycle recruiting, including sourcing, screening, interviewing, and onboarding candidates.</li><li>Develop and implement sourcing strategies to attract and identify top talent through job boards, social media, employee referrals, and innovative recruitment techniques.</li><li>Maintain talent pipelines for high-demand roles to support current and future hiring needs.</li><li>Conduct thorough pre-screening interviews to assess candidate skills, experience, and qualifications.</li><li>Facilitate interview scheduling, feedback collection, and timely communication between candidates and hiring teams.</li><li>Leverage data from Applicant Tracking Systems (ATS) and other tools to track recruiting progress and assess effectiveness of sourcing methods.</li><li>Ensure adherence to company guidelines, processes, and compliance requirements throughout recruitment efforts.</li><li>Represent the company brand by providing exceptional candidate experience and promoting a positive employer reputation.</li><li>Stay current on industry trends and labor market conditions impacting recruitment strategies.</li></ul>
<p>Robert Half Finance and Accounting and Kevin Sweet are proud to partner with a well-established manufacturing company that has been in business for over 40 years and is currently undergoing exciting growth. To support this expansion, the company is hiring a newly created <strong>Assistant Controller</strong> to strengthen its accounting team and play a key role in financial operations, reporting, and system transformation.</p><p><br></p><p>The <strong>Assistant Controller</strong> will oversee day-to-day accounting operations, including general ledger activities, financial reporting, cost accounting, and compliance. This role is also central to a major ERP system upgrade and will collaborate across departments to improve processes and drive financial insight. This is a career-defining opportunity for someone who thrives in a fast-paced, evolving environment and wants to make a significant impact.</p><p><br></p><p><strong>For additional information and confidential consideration, please contact Kevin Sweet directly at </strong></p><p><strong>682-499-1182 or via email at [email protected] </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead daily accounting functions: journal entries (including payroll-related), reconciliations, accruals, and account analysis</li><li>Manage timely and accurate month-end and year-end close processes</li><li>Oversee accounts payable and receivable processes </li><li>Prepare and review financial statements, budget variance reports, and cash flow statements</li><li>Oversee cost accounting for manufacturing and supply chain processes</li><li>Monitor raw material costing, BOM validations, freight/logistics costs, and inventory analysis</li><li>Collaborate with operations to analyze trends, identify variances, and improve efficiency</li><li>Support the development of decision-support tools for cross-functional teams</li><li>Ensure compliance with internal policies, GAAP, and tax regulations</li><li>Support audit processes and proactively improve internal controls</li></ul><p><strong> </strong></p><p><strong>Why This Opportunity Stands Out</strong></p><ul><li>Established & Respected<strong>:</strong> 40+ years in business with strong leadership and market presence</li><li>Growth-Driven<strong>:</strong> Significant investment in people, systems, and operational expansion</li><li>High Impact<strong>:</strong> Play a visible role in financial strategy, reporting, and systems transformation</li><li>Career Path<strong>:</strong> Ideal for a Senior Accountant ready for the next step, or an Assistant Controller seeking broader ownership</li></ul>
<p><strong>Job Title:</strong> Data Analytics Specialist – SAP Data Governance & Quality</p><p> <strong>Service Type:</strong> Temporary, 44 Week Contract</p><p> <strong>Location:</strong> Remote (Must be located in EST or CST)</p><p><strong>Position Overview</strong></p><p>Are you passionate about data? Do you find joy in transforming raw information into meaningful insights? If so, we invite you to apply for the role of <strong>SAP Data Analytics Specialist</strong>. This position plays a key role in preparing for our migration to SAP S/4HANA by ensuring the integrity, accuracy, and optimization of data across SAP systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Data Profiling:</strong> Analyze SAP data for quality, consistency, and completeness. Identify patterns, anomalies, and areas for improvement.</li><li><strong>Data Quality Management:</strong> Develop and apply data quality rules, perform validation checks, and recommend corrective actions.</li><li><strong>Data Governance:</strong> Collaborate with stakeholders to uphold data governance standards and promote best practices.</li><li><strong>Data Migration & Integration:</strong> Support SAP data migration efforts, ensuring clean and structured data, and assist with data mapping and integration.</li><li><strong>Reporting & Analytics:</strong> Create and maintain dashboards and reports to monitor KPIs related to data quality and system performance.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with SAP functional teams (e.g., MM, SD, FICO) to resolve data issues and implement data-driven solutions.</li><li><strong>Continuous Improvement:</strong> Contribute to process enhancements that improve data accuracy and system efficiency.</li><li><strong>Documentation & Training:</strong> Document methodologies and procedures; assist in developing training materials for data management processes.</li></ul><p><br></p><p><strong>What You Will Learn</strong></p><ul><li>How to transform raw data into high-quality, fit-for-purpose assets.</li><li>How to collaborate across departments to unlock the value of enterprise data.</li><li>The strategic role data plays in driving business decisions.</li><li>Best-in-class tools and techniques that will elevate your career.</li></ul><p><br></p>
<p>We are seeking a <strong>Project Accountant</strong> to support both accounts payable and receivable processes for multiple ongoing projects. This role requires strong attention to detail, experience with compliance documentation, and the ability to partner closely with project teams to ensure accurate financial reporting and billing. The ideal candidate will be highly proficient in Excel, experienced in project cost reporting, and comfortable working in a fast-paced, client-facing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and submit invoices, lien releases, insurance certificates, and bonds in compliance with client and contractual requirements.</li><li>Compile and submit contractor billings to customers.</li><li>Prepare and validate subcontractor billings based on approved contractor billing schedules.</li><li>Manage both AP and AR functions within the project accounting lifecycle.</li><li>Maintain compliance documentation, including lien waivers, bonds, and insurance.</li><li>Prepare project cost reports, providing project teams with insight into costs, budget tracking, and forecast performance.</li><li>Provide project managers with invoice copies, cost details, and financial updates to support decision-making.</li><li>Participate in client meetings to review outstanding invoices, unbilled jobs, and project performance.</li><li>Support audits by maintaining detailed documentation for billing compliance.</li><li>Assist with month-end reporting, reconciliations, and journal entries as required.</li></ul>
<p>In-House Legal position is available for an experienced Contracts Paralegal in Irving, Texas. This role involves providing essential legal support to the General Counsel and various business units, ensuring smooth operations in contract management, claims handling, and compliance. The ideal candidate will be meticulous, highly organized, and possess extensive experience in commercial contracts and litigation support.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and revise a variety of commercial agreements, including master service agreements, statements of work, non-disclosure agreements, and vendor/customer contracts.</p><p>• Oversee the complete contract lifecycle from initiation and negotiation to execution, renewal, or termination.</p><p>• Track contract compliance and performance, ensuring all obligations are properly documented and fulfilled.</p><p>• Maintain and optimize the company's contract management system, templates, and legal documentation repositories.</p><p>• Collaborate with the General Counsel to manage claims, including coordinating with insurers, adjusters, and external counsel.</p><p>• Assist in active litigation processes by conducting research, organizing discovery materials, and preparing for trial or arbitration.</p><p>• Review and analyze claim files, generate reports, and provide recommendations for resolution or defense strategies.</p><p>• Organize and maintain legal databases and files to ensure efficient access and record-keeping.</p><p>• Develop and implement strategies to streamline legal and administrative processes.</p><p>• Provide clear and effective communication across internal and external departments</p><p>So much happiness is ahead for you! For confidential consideration email your resume directly to</p><p>rosemarie.jones< at >roberthalf.< com ></p>
<p>We’re seeking a highly analytical and detail-oriented Senior Financial Analyst to join our team in Ennis, Texas. This <strong>contract-to-hire opportunity </strong>is ideal for an early-career professional looking to grow within financial planning and analysis.</p><p><br></p><p>The role will focus on costing, revenue management, and business analytics, with a strong emphasis on evaluating margins, monitoring labor efficiency, and supporting profitability across operations. The ideal candidate will leverage data-driven insights to inform strategic decisions, drive cost savings, and enhance overall financial performance.</p><p><br></p><p>Responsibilities:</p><ul><li>Analyze costing trends and revenue data to evaluate overall profitability and ensure healthy margins.</li><li>Review vendor quotations and assess project cost recovery to ensure alignment with financial goals.</li><li>Evaluate vendor spend to identify procurement savings and improve vendor efficiency.</li><li>Monitor labor and machine costs, including standard rates and production efficiency metrics.</li><li>Assess plant-level labor efficiency by evaluating headcount utilization and resource allocation.</li><li>Example: Analyze whether current labor costs align with operational output and efficiency.</li><li>Calculate and analyze machine hourly production rates and overall operational performance.</li><li>Develop standard labor and machine cost models to support optimized resource planning and usage.</li><li>Generate and interpret detailed financial reports focused on revenue, cost trends, and profitability.</li><li>Partner with purchasing teams to uncover cost-saving opportunities and monitor spending efficiency.</li><li>Ensure timely and accurate delivery of group and consolidated financial reports.</li><li>Utilize business intelligence tools and advanced Excel techniques to extract actionable insights from complex datasets.</li><li>Design and maintain dashboards and reporting templates to support data-driven decision-making.</li><li>Collaborate cross-functionally to streamline financial workflows and enhance visibility into cost and productivity metrics.</li><li>Drive continuous improvement in reporting structures, analytics processes, and financial transparency.</li></ul>
<p>A client of ours in the manufacturing industry is looking to hire an Accounts Receivable Clerk.</p><p><br></p><p><strong>Job Description:</strong></p><p>An accounts receivable clerk in the manufacturing industry is responsible for managing payment collections, processing invoices, maintaining financial records related to customer accounts, and ensuring high levels of accuracy in financial transactions. Their primary focus is on managing the accounts receivable process efficiently and supporting the overall financial operations of the business.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Invoice Processing:</strong> Prepare, issue, and verify customer invoices based on sales and shipping records, ensuring prompt and accurate billing.</li><li><strong>Payment Handling:</strong> Monitor incoming payments, apply payments to the correct customer accounts, and ensure compliance with company policies.</li><li><strong>Account Reconciliation:</strong> Reconcile accounts receivable records to ensure that all transactions match customers' statements and company-ledger balances.</li><li><strong>Collections:</strong> Follow up on outstanding invoices via phone calls, emails, or other communication methods, and resolve billing disputes efficiently.</li><li><strong>Record Maintenance:</strong> Maintain detailed records of account activities, such as invoices, customer correspondence, and payment histories, ensuring accuracy and compliance.</li><li><strong>Reporting:</strong> Generate accounts receivable reports for management, providing insights on aging invoices and payment trends.</li><li><strong>Communication:</strong> Act as the liaison between customers and internal teams to address and resolve payment-related issues or inquiries.</li><li><strong>Compliance:</strong> Ensure adherence to company policies, industry regulations, and applicable laws regarding financial transactions.</li></ul><p><br></p>
<p>A client of ours in the manufacturing industry is looking to hire an Accounts Receivable Clerk.</p><p><br></p><p><strong>Job Description:</strong></p><p>An accounts receivable clerk in the manufacturing industry is responsible for managing payment collections, processing invoices, maintaining financial records related to customer accounts, and ensuring high levels of accuracy in financial transactions. Their primary focus is on managing the accounts receivable process efficiently and supporting the overall financial operations of the business.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Invoice Processing:</strong> Prepare, issue, and verify customer invoices based on sales and shipping records, ensuring prompt and accurate billing.</li><li><strong>Payment Handling:</strong> Monitor incoming payments, apply payments to the correct customer accounts, and ensure compliance with company policies.</li><li><strong>Account Reconciliation:</strong> Reconcile accounts receivable records to ensure that all transactions match customers' statements and company-ledger balances.</li><li><strong>Collections:</strong> Follow up on outstanding invoices via phone calls, emails, or other communication methods, and resolve billing disputes efficiently.</li><li><strong>Record Maintenance:</strong> Maintain detailed records of account activities, such as invoices, customer correspondence, and payment histories, ensuring accuracy and compliance.</li><li><strong>Reporting:</strong> Generate accounts receivable reports for management, providing insights on aging invoices and payment trends.</li><li><strong>Communication:</strong> Act as the liaison between customers and internal teams to address and resolve payment-related issues or inquiries.</li><li><strong>Compliance:</strong> Ensure adherence to company policies, industry regulations, and applicable laws regarding financial transactions.</li></ul><p><br></p>
<p>A client of ours in the manufacturing industry is looking to hire an Accounts Receivable Clerk.</p><p><br></p><p><strong>Job Description:</strong></p><p>An accounts receivable clerk in the manufacturing industry is responsible for managing payment collections, processing invoices, maintaining financial records related to customer accounts, and ensuring high levels of accuracy in financial transactions. Their primary focus is on managing the accounts receivable process efficiently and supporting the overall financial operations of the business.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Invoice Processing:</strong> Prepare, issue, and verify customer invoices based on sales and shipping records, ensuring prompt and accurate billing.</li><li><strong>Payment Handling:</strong> Monitor incoming payments, apply payments to the correct customer accounts, and ensure compliance with company policies.</li><li><strong>Account Reconciliation:</strong> Reconcile accounts receivable records to ensure that all transactions match customers' statements and company-ledger balances.</li><li><strong>Collections:</strong> Follow up on outstanding invoices via phone calls, emails, or other communication methods, and resolve billing disputes efficiently.</li><li><strong>Record Maintenance:</strong> Maintain detailed records of account activities, such as invoices, customer correspondence, and payment histories, ensuring accuracy and compliance.</li><li><strong>Reporting:</strong> Generate accounts receivable reports for management, providing insights on aging invoices and payment trends.</li><li><strong>Communication:</strong> Act as the liaison between customers and internal teams to address and resolve payment-related issues or inquiries.</li><li><strong>Compliance:</strong> Ensure adherence to company policies, industry regulations, and applicable laws regarding financial transactions.</li></ul><p><br></p>
<p>Robert Half is trying to fill an Accounts Payable (A/P) Clerk position with an organization that offers a stimulating work environment among a team of experienced, motivated professionals. In this position, you will be required to manage all general administrative needs of the AP/Finance Department. You will work closely and report to the Accounting Manager. The main responsibilities will include matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks are primary areas of focus. If you're looking for an opportunity that offers job growth, contact us today to learn more about this fast-growing team. Located in Dallas, Texas, the Accounts Payable Clerk will be a short-term contract / temporary opening.</p><p> </p><p>Your responsibilities</p><p> </p><p>- Handle the customer service needs of internal business partners</p><p> </p><p>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed</p><p> </p><p>- Accurately execute daily processes and controls in a timely manner while ensuring company policies are followed</p><p> </p><p>- Carry out a full-cycle A/P</p><p> </p><p>- Open, sort, and distribute daily department mail</p><p> </p><p>- Perform special projects as assigned</p><p> </p><p>- Verify, log and mail checks, including expediting special handling</p><p> </p><p>- Support the AP/Finance Department by completing administrative tasks</p><p> </p><p>- Provide support during internal and external audits</p>
<p><strong>Job Summary:</strong></p><p>The ideal candidate will bring expertise in bookkeeping practices, demonstrate strong attention to detail, and possess excellent proficiency in QuickBooks. You will handle essential accounting tasks, ensure accurate financial records, and support reporting functions to aid business operations and decision-making.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Maintain Financial Records:</strong> Accurately record and classify financial transactions, ensuring compliance with accounting standards.</li><li><strong>QuickBooks Management:</strong> Utilize QuickBooks software to manage financial data, create invoices, track expenses, reconcile accounts, and generate reports.</li><li><strong>Bank and Credit Card Reconciliation:</strong> Update and balance accounts to ensure all payments, deposits, and transactions are accurately documented.</li><li><strong>Accounts Payable/Receivable:</strong> Process invoices, payments, and collections while maintaining organized records of all transactions.</li><li><strong>Generate Financial Reports:</strong> Prepare month-end reports and summaries to assist management in forecasting and budgeting.</li><li><strong>Payroll Support:</strong> Collaborate with payroll teams to ensure accurate compensation and tax reporting.</li><li><strong>Compliance:</strong> Ensure business operations align with applicable financial laws, policies, and tax procedures.</li></ul><p><br></p>
We are looking for an experienced Tax Manager or Senior Manager to join our dynamic team in Dallas, Texas. In this role, you will oversee the preparation and review of tax returns, ensuring accuracy and compliance while mentoring staff and managing client relationships. This is an excellent opportunity to contribute your expertise in tax planning, compliance, and leadership within a collaborative CPA firm environment.<br><br>Responsibilities:<br>• Review tax returns prepared by staff, identify potential issues, and conduct research to provide effective solutions.<br>• Manage the tax return preparation workflow to ensure accuracy, completeness, and timely submission.<br>• Handle complex tax returns, including individual, trust, corporate, partnership, and S-Corp filings, as well as state income tax returns.<br>• Supervise engagement phases such as planning, budgeting, staff direction, and performance monitoring against established goals.<br>• Prepare detailed personal tax projections using specialized software.<br>• Communicate with taxing authorities to address and resolve client issues, including drafting response letters for partner review.<br>• Assist with client billing processes and prepare various reports and special projects as required.<br>• Stay informed on economic trends and potential tax legislation changes that could impact clients or the business environment.<br>• Support staff development by participating in recruiting, performance evaluations, career mentoring, and training programs.<br>• Contribute to the firm's growth by expanding service offerings and building strong relationships with current and prospective clients.
We are looking for an experienced HR Generalist to join our team on a contract basis in Dallas, Texas. In this role, you will collaborate closely with executives and divisional leaders to deliver impactful HR solutions that align with business objectives and enhance employee engagement. This position requires a strong focus on strategic guidance, employee relations, compliance, and talent management within a fast-paced real estate and property environment.<br><br>Responsibilities:<br>• Partner with leadership to align human resource strategies with organizational goals and objectives.<br>• Implement HR programs and initiatives to enhance employee satisfaction and divisional performance.<br>• Provide expert guidance on workforce planning, recruitment, and talent development strategies.<br>• Address employee relations concerns, offering resolution and support to foster a positive work environment.<br>• Facilitate performance management processes, including coaching, goal setting, and feedback.<br>• Manage recruitment efforts, including preparing offer letters and overseeing onboarding for new hires.<br>• Coordinate training programs and development initiatives to support employee growth and career progression.<br>• Ensure compliance with federal, state, and company policies, managing investigations and grievances as needed.<br>• Utilize HR metrics and data to inform decision-making and present actionable reports to leadership.<br>• Oversee the administration of compensation changes, retention agreements, and benefits processes.
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
