<p><strong>Front Office / Service Coordinator (Entry-Level Welcome!)</strong></p><p>We’re hiring a <strong>Front Office / Service Coordinator</strong> for a contract to hire position to help keep our team organized and running smoothly. This is a great opportunity for someone who’s eager to learn, enjoys working with people, and can juggle multiple tasks throughout the day.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Answer phones and help customers</li><li>Set up jobs, create work orders, and schedule service appointments</li><li>Keep in touch with customers and post schedule updates</li><li>Run the front office: receive deliveries, direct visitors, and take payments</li><li>Help with filing, mailings, and office organization</li><li>Order office supplies and assist with parts orders</li><li>Track service contracts and help with scheduling (generators, etc.)</li><li>Schedule inspections, disconnects/reconnects, and OUPS tickets</li><li>Type estimates and assist with HR items like uniforms</li><li>Help manage time-off requests and the on-call schedule</li></ul><p><br></p><p><strong>What We’re Looking For</strong></p><ul><li>Comfortable using computers and paying attention to details</li><li>Able to multitask and stay organized</li><li>Willing to learn and jump in where needed</li><li>Customer service experience over the phone is a plus</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a detail-oriented Accounting Assistant to join our team in Fort Wayne, Indiana. This contract-to-permanent position involves managing essential accounting tasks, including payroll processing, financial statement preparation, and bank reconciliations. The ideal candidate will possess strong organizational skills and the ability to work efficiently in a fast-paced environment.<br><br>Responsibilities:<br>• Process payroll on a bi-weekly basis, ensuring accuracy and timeliness.<br>• Prepare and distribute accounts payable checks weekly for review and approval.<br>• Record monthly general journal entries for multiple entities and maintain associated tracking logs.<br>• Generate and review monthly financial statements for three entities.<br>• Perform daily and monthly bank reconciliations to ensure accuracy of accounts.<br>• Manage and track employee benefit logs and ensure proper documentation.<br>• Reconcile credit card transactions and manage pre-paid and fixed assets.<br>• Support accounts receivable tasks, including tracking client expenses and vendor revenue.<br>• Prepare 1099 forms and oversee 401(k) contributions and loan payment submissions.<br>• Safeguard confidential information and actively share knowledge of systems with team members.
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will act as the primary point of contact for customer inquiries, providing exceptional service and ensuring smooth communication. This is a Contract to permanent position within the retail industry, offering an opportunity to grow by being detail oriented while making a meaningful impact on customer satisfaction.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, addressing concerns and providing solutions with attention to detail.<br>• Manage incoming and outgoing calls to assist customers with scheduling, order entry, and general inquiries.<br>• Maintain accurate records by entering data into company systems and updating customer information as needed.<br>• Organize and oversee customer education sessions, empowering clients with the knowledge to use products confidently.<br>• Track and follow up on leads to ensure no potential customer is overlooked.<br>• Collaborate with commercial accounts to handle scheduling, invoicing, and administrative tasks efficiently.<br>• Assist in monitoring and managing digital communication channels, ensuring timely responses to all queries.<br>• Provide guidance to customers on product usage, troubleshooting, and maintenance.<br>• Support sales teams by ensuring logistics and communication processes run smoothly.<br>• Uphold a high standard of organization in managing customer databases and tracking next steps.
We are looking for a Consumer Loyalty Specialist to join our team in Fort Wayne, Indiana. This role is designed to enhance customer engagement by strategically managing loyalty programs and mobile app platforms. As a Contract to permanent employment opportunity, this position blends marketing expertise, data analytics, and cross-functional collaboration to deepen customer relationships and improve program performance.<br><br>Responsibilities:<br>• Oversee the daily operations and functionality of loyalty programs and mobile app platforms, ensuring seamless user experiences.<br>• Collaborate with IT, Sales, Marketing, and other departments to address technical issues and optimize program performance.<br>• Analyze key metrics such as customer retention, purchase frequency, and basket size to inform strategic enhancements.<br>• Develop promotional campaigns aligned with company objectives and brand identity, including app-exclusive offers and targeted communications.<br>• Monitor the effectiveness of campaigns and provide detailed reports on performance metrics.<br>• Ensure all customer communication reflects the company's values and is personalized to enhance engagement.<br>• Maintain accurate program databases and ensure compliance with data privacy regulations.<br>• Train store teams on loyalty tools and best practices to improve customer interaction and program adoption.<br>• Conduct periodic store visits to support implementation and gather feedback for program improvements.<br>• Manage project timelines, schedules, and documentation related to loyalty initiatives while supporting administrative tasks.
