We are looking for an adaptable and efficient Customer Service Representative to join our team in Fort Wayne, Indiana. This Contract to permanent position is ideal for candidates with a positive attitude and a willingness to learn. If you thrive in a fast-paced environment and enjoy helping customers, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer calls with professionalism and efficiency.<br>• Provide accurate information and support to customers through email correspondence.<br>• Perform data entry and maintain detailed records of customer interactions.<br>• Assist with order entry and ensure timely processing of requests.<br>• Troubleshoot basic product-related issues to support customer needs.<br>• Demonstrate proficiency in using Microsoft Excel and Word for documentation and reporting.<br>• Collaborate with team members to enhance customer service processes.<br>• Adapt to high call volumes during peak seasons while maintaining quality service.<br>• Utilize tools and equipment, such as screwdrivers and wrenches, for occasional product-related tasks.<br>• Participate in training sessions to continually improve service skills and product knowledge.
We are looking for a Logistics Customer Service Specialist for a Contract to Permanent position based in Columbia City, Indiana. This role is essential in ensuring smooth warehouse operations by managing supply chain procedures, coordinating deliveries, and handling shipping documentation. The ideal candidate is highly organized, detail-oriented, and capable of maintaining accurate records while ensuring timely order fulfillment.<br><br>Responsibilities:<br>• Coordinate shipments based on product availability and customer requests, ensuring timely and accurate delivery.<br>• Monitor and track orders, booking freight appointments to meet delivery deadlines.<br>• Prepare and process both physical and electronic shipping documents, including purchase orders, sales orders, and bills of lading.<br>• Optimize supply chain procedures to improve delivery quality and efficiency.<br>• Maintain accurate records of orders, inventory levels, suppliers, and customer information.<br>• Oversee warehouse stock levels and generate reports, such as cut reports, as required.<br>• Communicate with customers to provide updates on the status of their orders and address inquiries.<br>• Collaborate with team members to streamline logistics operations and resolve any issues promptly.
