As a Warranty Claims Specialist, you will be responsible for processing, analyzing, and resolving warranty claims while providing an excellent service experience to customers and internal partners. The ideal candidate demonstrates exceptional attention to detail, communication skills, and a strong sense of accountability. Key Responsibilities: Review, evaluate, and process warranty claims according to company policies and manufacturer guidelines Communicate with customers, vendors, dealers, and internal teams to gather necessary documentation and clarify claim details Investigate and resolve claims discrepancies; escalate complex issues as needed Maintain accurate claim records and ensure compliance with audit standards Monitor claim statuses and drive timely resolution of open issues Analyze claims trends to identify potential product or process improvements Provide guidance and updates to customers on the status of their claims Collaborate with technical and customer service teams to ensure a seamless client experience
We are looking for a dedicated Customer Service & Inside Sales Representative to join our team in Fort Wayne, Indiana. In this role, you will be responsible for delivering outstanding customer support, managing sales processes, and contributing to company growth by ensuring smooth communication and efficient order handling. Acting as a vital connection between customers and internal departments, you will play a key role in maintaining customer satisfaction and driving revenue goals.<br><br>Responsibilities:<br>• Prepare detailed quotations, proposals, and cost breakdowns to support sales efforts.<br>• Accurately process customer orders and maintain up-to-date records in company systems.<br>• Monitor leads, inquiries, and quotations, providing regular updates and follow-through.<br>• Manage the sales cycle from initial inquiry to order fulfillment and post-order transitions.<br>• Proactively communicate shipment dates, order statuses, and updates to customers.<br>• Provide product recommendations and assistance to customers and internal teams.<br>• Maintain organized documentation and ensure data accuracy within company systems.<br>• Build and nurture strong relationships with customers and prospects through effective communication.<br>• Research customer needs and market opportunities to support targeted sales initiatives.<br>• Collaborate with internal departments to resolve customer issues and ensure satisfaction.
We are looking for an innovative and driven Director of Sales & Marketing to lead sales initiatives, marketing strategies, and customer engagement efforts for our growing sealing distribution business. This role requires a proactive leader who thrives in an entrepreneurial setting, balancing strategic planning with hands-on execution. As a key member of the leadership team, you will be instrumental in driving revenue growth, expanding brand visibility, and fostering lasting customer relationships.<br><br>Responsibilities:<br>• Develop and implement a comprehensive sales strategy that aligns with organizational goals and drives revenue growth.<br>• Manage key customer accounts while identifying and pursuing new business opportunities across industrial and specialized markets.<br>• Lead and mentor a small sales team or independent representatives, providing guidance, tracking performance, and optimizing sales processes.<br>• Prepare accurate sales forecasts, gather market intelligence, and relay customer feedback to ensure informed decision-making.<br>• Collaborate on pricing negotiations and ensure seamless communication between customers and operational teams.<br>• Oversee the company’s online presence by managing digital platforms such as LinkedIn and Google Business.<br>• Create engaging product literature, industry-targeted campaigns, and customer success stories to strengthen brand identity.<br>• Identify new growth opportunities in underrepresented regions, industries, or product lines.<br>• Work closely with operations, purchasing, and technical teams to align sales strategies with capacity and inventory.<br>• Recommend tools and systems to enhance sales performance and marketing efficiency while fostering a culture of customer service and innovation.
We are looking for a detail-oriented Staff Accountant to join our team in Archbold, Ohio. In this role, you will support various aspects of accounting and financial reporting, working closely with finance department managers to ensure accurate and timely processing of transactions. This position provides an excellent opportunity to gain experience in areas such as imports accounting, fixed assets, tax compliance, payroll, treasury operations, and general ledger reporting.<br><br>Responsibilities:<br>• Reconcile bank statements with wire payments and ensure accurate posting of transactions.<br>• Analyze general ledger accounts related to imports, including samples, air freight, product testing, and quality control services.<br>• Track and record direct import shipments and sales while auditing monthly reports from international divisions.<br>• Prepare fixed asset records, monitor depreciation, and manage asset acquisitions and disposals.<br>• Assist with state sales tax filings, income tax return information requests, and insurance renewal documentation.<br>• Create payroll journal entries, manage payroll-related accruals, and perform administrative payroll tasks.<br>• Support treasury operations by handling lockbox activities, preparing monthly credit metrics, and assisting with weekly cash forecasts.<br>• Perform general ledger entries, balance sheet reconciliations, and month-end close activities.<br>• Analyze financial data detailing assets, liabilities, and capital to assist in accurate reporting.<br>• Coordinate with external auditors by providing requested documentation and analysis.
<p>We are offering an exciting opportunity in Williams County, Ohio for a VP of Finance to join our team. In this role, you will play a crucial role in connecting the organization's activities and opportunities to their financial impact, while also communicating these relationships to the relevant departments and associates. This position is central in ensuring that the organization is focused on improvement and growth in the most beneficial areas.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain performance measures that align with the organization's strategic direction</p><p>• Analyze cash flow, cost controls, and sales data to identify trends and potential areas for improvement</p><p>• Perform cost/benefit analysis and pro-forma analysis</p><p>• Direct and identify cost savings and process improvement initiatives throughout the organization</p><p>• Work on special projects to improve efficiencies and financial performance</p><p>• Lead the budget and CAPEX processes</p><p>• Produce and update various reports including monthly sales forecasts and working capital analysis</p><p>• Collaborate with the supply chain on scheduling and capacity needs</p><p>• Review vendor agreements with the supply chain team, suggesting edits and improvements to enhance the company's strategic and financial position</p><p>• Issue monthly and annual financial statements, ensuring their accuracy and monitoring the performance of the organization and individual departments</p><p>• Lead the pricing function through sales analysis and other sales leaders</p><p>• Manage the finance and accounting functions, leading the finance and accounting team.</p>
We are looking for a skilled Financial Planning & Analysis Manager to lead critical financial processes and drive strategic decision-making. Based in Archbold, Ohio, this role focuses on delivering actionable insights that align with corporate goals and enhance business performance. The ideal candidate will bring expertise in financial analysis, forecasting, and team leadership to make a significant impact on organizational success.<br><br>Responsibilities:<br>• Conduct in-depth financial analyses, including variance studies, trend evaluations, and scenario modeling, to guide business decisions.<br>• Lead the annual budgeting process and quarterly forecasting efforts, ensuring alignment with organizational objectives.<br>• Develop and present detailed financial reports and recommendations to senior leadership.<br>• Partner with cross-functional teams to design and implement initiatives that promote growth and profitability.<br>• Track financial performance against established budgets and forecasts, recommending corrective measures when necessary.<br>• Provide ad hoc financial support and analysis for special projects as they arise.<br>• Identify and execute strategies to optimize the efficiency and effectiveness of financial planning processes.<br>• Ensure compliance with health and safety regulations within the team, fostering a safe work environment.<br>• Manage and protect sensitive company data, maintaining confidentiality in all financial matters.<br>• Build and lead a high-performing team, fostering engagement, development, and retention of top talent.
Are you interested in a dynamic finance career with clear advancement potential? Our client in the healthcare industry is seeking a driven Financial Analyst to join their finance team on a contract-to-permanent basis. This role is designed as part of a succession plan for the Director of Finance, offering mentorship and progressive leadership development. About the Opportunity: As a Financial Analyst, you will support essential accounting operations, billing, receivables management, and financial reporting. Reporting directly to the Director of Finance, you'll gain broad exposure to financial management in a healthcare setting—helping set the stage for your future growth into finance leadership. Key Responsibilities: Prepare and process monthly billing for various payment sources, including private pay, insurance, and hospice. Track and manage receivables, ensuring prompt follow-up on unpaid balances. Post recurring and miscellaneous charges; maintain accuracy in accounting records. Monitor and post all cash receipts; prepare and process write-offs with appropriate approvals. Reconcile and balance financial accounts; create and maintain spreadsheets, make journal entries, and support accurate financial reporting. Assist with deposit processing and act as a backup for other business office functions. Manage resident escrow and petty cash accounts, ensuring timely reconciliations and disbursements. Serve as occasional backup for receptionist or administrative support as needed.
<p>Our client is seeking a detail-oriented professional to support a multi-state project focused on sales tax compliance. The role involves reviewing invoices from March 2022 through the present to assess sales tax implications for shipments to various states. The work centers on parts shipments and construction projects. The ideal candidate will investigate what sales tax may be owed, obtain exemption documentation as necessary, and proactively communicate with clients and vendors.</p><p>Key Responsibilities:</p><ul><li>Analyze invoices dated from 2022 to current for sales tax applicability across shipped parts and construction project transactions.</li><li>Determine state-by-state sales tax liabilities, considering where items were shipped.</li><li>Contact clients and vendors by phone to gather updated or missing sales tax exemption certificates, ensuring proper documentation.</li><li>Maintain organized records of exemption certificates, correspondence, and state-specific tax findings.</li><li>Collaborate with accounting and compliance teams to communicate findings and recommended actions for outstanding tax liabilities.</li><li>Provide summary reports on the status of reviewed invoices and exemption documentation.</li><li>Stay up to date on multi-state sales tax regulations relevant to shipped goods and construction activity.</li></ul>
<p>Robert Half is supporting our client in identifying a detail-oriented HR Generalist for a three-month, temporary engagement. This professional will play a key role in employee relations, documentation management, and disciplinary procedures, with a focus on utilizing ADP for accurate record-keeping and process efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Advise managers and employees in handling employee relations matters, fostering a collaborative and respectful workplace.</li><li>Utilize ADP systems to prepare, organize, and maintain HR documentation including policies, performance reviews, and compliance files.</li><li>Draft and process disciplinary write-ups and corrective action forms using company-standard templates and ADP workflows.</li><li>Ensure all electronic records in ADP are accurate, up to date, and compliant with company and legal standards.</li><li>Provide guidance on HR policies, procedures, and system usage.</li><li>Support other HR projects and process improvements as directed.</li></ul><p><br></p>
<p><strong>Join Our Team as Financial Controller!</strong></p><p>Are you an experienced financial leader who’s ready to drive success and make an impact? Robert Half has partnered with a rapidly growing company in NW Ohio as they look for a <strong>Financial Controller</strong> to lead their accounting team. This is your opportunity to oversee accounting, budgeting, compliance, and reporting while mentoring a talented team. With an emphasis on accuracy, strategy, and innovation, you’ll play a key role in shaping the future of our organization and continued growth.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Oversee financial reporting and prepare accurate monthly, quarterly, and yearly statements.</li><li>Lead budgeting, forecasting, and financial planning processes.</li><li>Ensure compliance with GAAP, tax regulations, and internal policies.</li><li>Manage audits and collaborate with external auditors.</li><li>Develop and implement internal control policies to safeguard assets.</li><li>Provide strategic financial insights to guide decision-making.</li><li>Supervise and mentor your team while fostering a collaborative environment.</li></ul><p><br></p>
We are seeking a friendly and detail-oriented Customer Service Representative to assist customers with inquiries, orders, and account support. The ideal candidate is detail oriented, patient, and solutions-focused. Key Responsibilities: Respond to customer inquiries via phone, email, or in person Process orders and returns accurately Resolve customer issues and provide timely solutions Maintain accurate customer records Collaborate with team members to improve customer experience
We are looking for an experienced Collections Specialist to join our team on a contract basis in Fort Wayne, Indiana. In this role, you will play a critical part in ensuring timely payments and resolving billing issues with professionalism and accuracy. This is an excellent opportunity to leverage your expertise in collections and contribute to a dynamic environment.<br><br>Responsibilities:<br>• Monitor and review payments received through virtual cards and address any discrepancies related to surcharge fees.<br>• Reach out to customers who attempt to make payments without including required fees, explaining the fee policies and resolving issues.<br>• Process invoices and submit them to appropriate portals with precision and attention to detail.<br>• Maintain accurate records of all communications and transactions to ensure compliance and accountability.<br>• Collaborate with team members to identify and implement improvements in collection processes.<br>• Contact customers to ensure overdue payments are resolved efficiently and professionally.<br>• Manage both commercial and consumer collections, adhering to company guidelines and standards.<br>• Provide clear and concise communication to clients regarding payment terms and conditions.<br>• Analyze and report on collection activities to provide insights into trends and opportunities for improvement.
