<p>The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables. As the Collections Supervisor you will maintain customer accounts, monitor credit operations, generate regular reports on collections status, audit aging reports, train new employees and provide ongoing training as needed, maintain strong communication with sales, customer service and billing departments, resolve customer inquiries and ensure compliance with federal and state laws related to debt collection. In this role, the candidate must possess strong leadership skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and the ability to manage multiple priorities and meet deadlines. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Create departmental collection goals</p><p>· Direct collection efforts on delinquent accounts</p><p>· Verify customer payments</p><p>· Resolve complex or escalated collection issues</p><p>· Negotiate payment terms and payment schedules</p><p>· Develop and implement collection procedures and policies to improve efficiency</p><p>· Recommend and implement process improvement to enhance collection effectiveness</p>
<p>Robert Half has partnered with a thriving manufacturing firm on their search for an experienced Billing & Collections Supervisor who can handle a high volume of accounts. We are looking for a candidate who can identify and monitor overdue payments, process credit memos, report collection activity, arrange debt payoffs, review trial balances, recommend accounts for escalation, prepare and distribute collection status reports, and resolve billing and customer credit issues. This Billing & Collections Supervisor will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. The ideal candidate must have strong negotiation skills, excellent communication skills, and the ability to handle sensitive and confidential information professionally.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Submit write off request as needed</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p><strong>Primary Responsibilities and Accountabilities</strong></p><ul><li>High Volume Reconciliations</li><li>Journal Entries</li><li>Execute manual uploads as needed (e.g., Engie).</li><li>Assist with maintaining and updating the IDOC incident tracking file.</li><li>Communicate and follow up with internal departments to resolve IDOC discrepancies and perform necessary error handling.</li><li>Upload data into SAP and verify the accuracy of all entries.</li><li>Prepare, manage, and distribute daily Payables reports in compliance with SOX requirements.</li><li>Respond to email and phone inquiries in a timely and professional manner.</li><li>Provide support on additional Payables-related tasks as assigned.</li><li>Collaborate with IT to identify and implement long-term solutions for recurring system issues.</li><li>Exercise sound judgment when making decisions within assigned responsibilities.</li><li>Refer to management on matters related to company policies and procedures.</li><li>Maintain strong attention to detail and effectively prioritize tasks to ensure accurate and timely completion of work.</li></ul><p><br></p><p><br></p>
