<p>We are seeking a Technical Project Manager responsible for planning, executing, and finalizing projects according to deadlines and budget. This includes acquiring resources, coordinating team efforts, and managing stakeholder expectations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead cross-functional teams on technology initiatives, ensuring alignment with business objectives (Source: 2025 Tech Report.docx).</li><li>Develop project schedules, budgets, and resource plans; manage scope, risks, and deliverables throughout the project lifecycle (Source: 2025 Tech Report.docx).</li><li>Monitor progress and report project status using key metrics, delivering regular updates to stakeholders (Source: 2025 Tech Report.docx).</li><li>Foster collaboration among team members, vendors, and business users, resolving issues and removing roadblocks as needed (Source: 2025 Tech Report.docx).</li><li>Promote best practices, including agile methodologies (e.g., Scrum, Kanban), and continuous improvement strategies on digital transformation projects (Source: 2025 Tech Report.docx).</li><li>Ensure full compliance with project standards, quality assurance, and regulatory requirements (Source: RH Acronym Guide.docx).</li></ul><p><br></p>
<p>We are seeking a Technical Project Manager responsible for planning, executing, and finalizing projects according to deadlines and budget. This includes acquiring resources, coordinating team efforts, and managing stakeholder expectations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead cross-functional teams on technology initiatives, ensuring alignment with business objectives.</li><li>Develop project schedules, budgets, and resource plans; manage scope, risks, and deliverables throughout the project lifecycle.</li><li>Monitor progress and report project status using key metrics, delivering regular updates to stakeholders.</li><li>Foster collaboration among team members, vendors, and business users, resolving issues and removing roadblocks as needed.</li><li>Promote best practices, including agile methodologies (e.g., Scrum, Kanban), and continuous improvement strategies on digital transformation projects.</li><li>Ensure full compliance with project standards, quality assurance, and regulatory requirements.</li></ul><p><br></p>
<p>The Technology Data Analyst will turn raw system, application, and infrastructure data into clear, actionable insights that drive reliability, performance, and scalability. You will partner closely with engineering, DevOps, SRE, and product teams to monitor, troubleshoot, and optimize our technical platforms.</p><p> </p><p>Key Responsibilities:</p><ul><li>Collect, clean, and analyze large datasets from logs, metrics, traces, and business systems (ELK, Prometheus, Grafana, Datadog, Snowflake, BigQuery, etc.)</li><li>Build and maintain interactive dashboards, automated reports, and real-time visualizations (Looker, Tableau, Metabase, Superset, Power BI, or custom Streamlit/Dash apps)</li><li>Identify trends, anomalies, and performance bottlenecks in infrastructure, applications, and user-facing systems</li><li>Perform root-cause analysis for incidents, outages, and latency spikes using data-driven methods</li><li>Support capacity planning, cost optimization, and scaling decisions with accurate forecasting and usage modeling</li><li>Collaborate with developers, SREs, and product managers to define KPIs, instrumentation needs, and data requirements</li><li>Ensure data quality, consistency, and integrity across monitoring, logging, and analytics platforms</li><li>Contribute to lightweight predictive modeling, alerting rules, and automation initiatives (anomaly detection, forecasting, auto-scaling triggers)</li><li>Document methodologies, findings, and recommendations in clear, executive-ready formats</li></ul><p><br></p>
<p>The Technology Data Analyst will turn raw system, application, and infrastructure data into clear, actionable insights that drive reliability, performance, and scalability. You will partner closely with engineering, DevOps, SRE, and product teams to monitor, troubleshoot, and optimize our technical platforms.</p><p> </p><p>Key Responsibilities:</p><ul><li>Collect, clean, and analyze large datasets from logs, metrics, traces, and business systems (ELK, Prometheus, Grafana, Datadog, Snowflake, BigQuery, etc.)</li><li>Build and maintain interactive dashboards, automated reports, and real-time visualizations (Looker, Tableau, Metabase, Superset, Power BI, or custom Streamlit/Dash apps)</li><li>Identify trends, anomalies, and performance bottlenecks in infrastructure, applications, and user-facing systems</li><li>Perform root-cause analysis for incidents, outages, and latency spikes using data-driven methods</li><li>Support capacity planning, cost optimization, and scaling decisions with accurate forecasting and usage modeling</li><li>Collaborate with developers, SREs, and product managers to define KPIs, instrumentation needs, and data requirements</li><li>Ensure data quality, consistency, and integrity across monitoring, logging, and analytics platforms</li><li>Contribute to lightweight predictive modeling, alerting rules, and automation initiatives (anomaly detection, forecasting, auto-scaling triggers)</li><li>Document methodologies, findings, and recommendations in clear, executive-ready formats</li></ul><p><br></p>
<p>We are seeking a Data Analyst that is experienced in in gathering, interpreting, and using data to help the organizations make informed business decisions. </p><ul><li>Collect, organize, and interpret data from various sources across the organization.</li><li>Use statistical methods and data visualization tools to analyze trends, patterns, and correlations.</li><li>Prepare and deliver reports, dashboards, and presentations for decision-makers.</li><li>Develop data models and forecasting tools.</li><li>Work with cross-functional teams to identify business opportunities and recommend solutions.</li><li>Ensure data integrity and accuracy in all analysis.</li><li>Stay updated with emerging data analysis technologies and best practices.</li></ul><p><br></p>
<p>Overview</p><p>We are seeking a detail-oriented and analytical Business Analyst, Associate to support our PMI Trading organization. This role is ideal for candidates with strong analytical capabilities, foundational experience in data/report development, and interest in energy markets, trading operations, and risk management. You will work under the guidance of senior analysts and supervisors while contributing to daily operational activities, special projects, and system enhancements.</p><p>Key Responsibilities</p><ul><li>Conduct basic operational, quantitative, and qualitative analyses to support informed decision-making within the business unit.</li><li>Assist with small to medium-sized special projects, including process design, workflow improvements, and report development.</li><li>Verify position reports, enter trade deals, and prepare end-of-day recaps and reporting packages.</li><li>Monitor daily Value at Risk (VaR) positions and other key risk-related measures to ensure compliance and accuracy.</li><li>Reconcile broker statements and other external financial documents.</li><li>Provide management with daily Profit & Loss (P& L) summaries, pricing information, and other operational insights.</li><li>Handle electronic funds sources and clearing transactions.</li><li>Support ongoing enhancements of the company’s SOX Trade Capture Application, ensuring data integrity and operational accuracy.</li><li>Develop and maintain ad-hoc reports using SQL, VBA, and/or Python.</li><li>Assist with capturing complex structured trades within the SOX Application.</li><li>Perform other job-related duties as needed.</li></ul><p><br></p>
We are looking for a dynamic Marketing Manager with expertise in performance marketing and lead nurturing to drive growth across various inbound and paid channels. This role requires a strategic thinker who can combine digital optimization, data analysis, and creativity to enhance customer engagement and improve conversion rates. Based in Dania Beach, Florida, this position offers an exciting opportunity to shape impactful marketing strategies in a fast-paced, collaborative environment.<br><br>Responsibilities:<br>• Plan, execute, and optimize paid media campaigns across platforms such as Google Ads, Meta, and LinkedIn in collaboration with digital agencies and internal teams.<br>• Create and maintain performance dashboards to monitor campaign efficiency, lead quality, and overall marketing ROI.<br>• Conduct A/B testing on marketing creatives, landing pages, and audience targeting to refine conversion strategies.<br>• Lead SEO initiatives, including keyword research, technical audits, and content optimization, to improve organic search visibility.<br>• Coordinate with web development teams to align messaging and ensure brand consistency across paid and organic channels.<br>• Design and implement nurturing campaigns tailored to target personas and lifecycle stages to enhance customer engagement.<br>• Develop content such as webinars, newsletters, and whitepapers to establish thought leadership and educate audiences.<br>• Analyze campaign performance metrics to identify opportunities for improvement and optimize future marketing efforts.<br>• Prepare regular performance reports with actionable insights for leadership and stakeholders.<br>• Collaborate with cross-functional teams and agency partners to ensure cohesive marketing strategies and successful campaign outcomes.
<p>We are seeking a Data Analyst that is experienced in in gathering, interpreting, and using data to help the organizations make informed business decisions.</p><p><strong>Responsibilities: </strong></p><ul><li>Collect, organize, and interpret data from various sources across the organization.</li><li>Use statistical methods and data visualization tools to analyze trends, patterns, and correlations.</li><li>Prepare and deliver reports, dashboards, and presentations for decision-makers.</li><li>Develop data models and forecasting tools.</li><li>Work with cross-functional teams to identify business opportunities and recommend solutions.</li><li>Ensure data integrity and accuracy in all analysis.</li><li>Stay updated with emerging data analysis technologies and best practices.</li></ul><p><br></p>
We are looking for a detail-oriented Benefits Specialist to join our team in Miramar, Florida. This Contract position involves overseeing the accounting and management of various employee benefit plans, ensuring compliance and accuracy in all related processes. The role requires strong analytical skills and the ability to handle complex reporting tasks efficiently.<br><br>Responsibilities:<br>• Oversee the accounting and administration of union and non-union benefit plans, including medical, dental, vision, life insurance, disability, and retirement programs.<br>• Reconcile benefit payments with the General Ledger, maintaining a log of pending adjustments and ensuring discrepancies are resolved promptly.<br>• Validate weekly interface reports from vendors, updating vendor systems with necessary adjustments during the validation process.<br>• Prepare benefit payment deposits by cost center and create divisional expense entries for General Ledger reconciliation.<br>• Conduct audits for both union and non-union benefits, coordinating with legal teams, controllers, and external auditors to identify and resolve discrepancies.<br>• Ensure data quality and system compliance of benefit plans, including testing system configurations and payroll files for accurate administration.<br>• Address inquiries regarding benefit plans using plan documents and other reference materials to provide timely and courteous resolutions.<br>• Collaborate with the Benefits Manager to update billing rates, participate in annual enrollment processes, and support mergers, acquisitions, and union implementations.<br>• Provide support for extended hours during critical periods as needed.<br>• Perform additional duties as assigned to ensure smooth operation of benefit plan management.
<p>We are looking for a detail-oriented Inventory Analyst to join our team in Opa Locka, Florida. The ideal candidate will excel at managing inventory processes, analyzing data for accuracy, and ensuring the efficient flow of goods and materials. This role requires strong organizational skills, technical expertise, and the ability to collaborate with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze inventory levels to ensure optimal stock availability and minimize excess.</p><p>• Conduct and oversee annual physical inventory counts to ensure accuracy and compliance.</p><p>• Utilize inventory management systems, including SAP, to track and maintain data integrity.</p><p>• Collaborate with purchasing and logistics teams to address discrepancies and improve processes.</p><p>• Research and resolve inventory-related issues, ensuring timely and effective solutions.</p><p>• Support operational needs by providing technical assistance for inventory systems and tools.</p><p>• Communicate with clients and internal teams to address inquiries and provide updates on inventory status.</p><p>• Ensure accurate reporting and documentation of inventory activities and findings.</p><p>• Assist in the development and implementation of strategies to improve inventory accuracy and efficiency.</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS 786-897-7903 </strong></p>
<p>We are looking for an experienced Power BI professional to design, build, and maintain business intelligence solutions using Microsoft Power BI. </p><p><strong>Responsibilities:</strong></p><ul><li>Develop and deploy Power BI dashboards, reports, and visualizations tailored to business needs.</li><li>Gather and analyze requirements from business stakeholders to build effective data models.</li><li>Integrate various data sources and optimize data flows for reporting.</li><li>Maintain existing Power BI solutions and troubleshoot data or performance issues.</li><li>Collaborate with business, IT, and analytics teams to identify and deliver impactful reporting solutions.</li><li>Document dashboards, processes, and report specifications for ongoing support.</li><li>Ensure data security and compliance practices are followed in all BI solutions.</li></ul><p><br></p>
<p>We are looking for an experienced Power BI professional to design, build, and maintain business intelligence solutions using Microsoft Power BI.</p><p><strong>Responsibilities:</strong></p><ul><li>Develop and deploy Power BI dashboards, reports, and visualizations tailored to business needs.</li><li>Gather and analyze requirements from business stakeholders to build effective data models.</li><li>Integrate various data sources and optimize data flows for reporting.</li><li>Maintain existing Power BI solutions and troubleshoot data or performance issues.</li><li>Collaborate with business, IT, and analytics teams to identify and deliver impactful reporting solutions.</li><li>Document dashboards, processes, and report specifications for ongoing support.</li><li>Ensure data security and compliance practices are followed in all BI solutions.</li></ul><p><br></p>
<p>We are seeking an experienced Business Analyst to help play a pivotal role in digital project success by deeply analyzing organizational challenges and identifying process inefficiencies.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
<p>We are seeking an experienced Business Analyst to help play a pivotal role in digital project success by deeply analyzing organizational challenges and identifying process inefficiencies.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
<p><strong>Manager, Accounting Operations & Reporting</strong></p><p><strong>Lead Accounting Operations and Elevate Financial Systems</strong></p><p>We’re looking for an experienced and forward-thinking <strong>Manager of Accounting Operations & Reporting</strong> to help shape the future of our finance function. This role blends hands-on accounting leadership with systems expertise, offering the opportunity to modernize our financial infrastructure while ensuring accuracy, compliance, and meaningful insights for organizational decision-makers.</p><p>In this position, you will partner closely with both Finance and IT to guide the implementation and optimization of our ERP system. Your work will directly strengthen the reliability of our financial information and enhance how our team's access, interpret, and utilize data.</p><p><br></p><p>As the <strong>Manager, Accounting Operations & Reporting</strong>, you will take ownership of monthly reporting processes, support budgeting and forecasting activities, and serve as a key leader in our ERP transition. You will help establish efficient workflows, maintain high-quality financial data, and provide clear reporting that supports strategic planning.</p><ul><li>Create, Prepare comprehensive financial statements and detailed variance analyses.</li><li>Hands on month end close procedures and daily accounting operations</li><li>Develop internal reporting packages and executive-level summaries to support organizational planning.</li><li>Partner with senior leadership to refine annual and mid-year financial projections.</li><li>Contribute to the design and enhancement of department-level and company-wide budgets.</li><li>Work cross-functionally to ensure transactions and data flow accurately into the general ledger.</li><li>Assist with audit preparation and maintain documentation needed for compliance reviews.</li><li>Oversee ERP setup, data conversion, system testing, and end-user training.</li><li>Coordinate with implementation partners to align system configuration with business needs.</li><li>Identify opportunities to streamline processes, automate tasks, and strengthen internal controls.</li><li>Maintain system documentation and provide ongoing support after deployment.</li></ul><p><br></p>
<p>We are looking for an experienced Controller to join our team in Miami, Florida. In this role, you will oversee financial operations, ensuring accuracy and efficiency in accounting processes while managing a skilled team. This position requires someone who is detail-oriented, possesses strong analytical skills, and has a proven ability to work in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the accounts payable and accounts receivable teams to ensure smooth financial operations.</p><p>• Conduct detailed bank reconciliations and resolve discrepancies efficiently.</p><p>• Maintain accurate inventory accounting records and oversee related processes.</p><p>• Utilize Epicor and other systems to streamline accounting workflows and improve reporting.</p><p>• Prepare and analyze Excel reports using advanced formulas and functions.</p><p>• Ensure compliance with document control standards, including scanning and compiling financial records.</p><p>• Collaborate with management to develop and implement financial strategies.</p><p>• Monitor and evaluate financial performance, offering insights for improvement.</p><p>• Support audits by providing necessary documentation and resolving inquiries.</p><p>• Stay updated with industry trends to optimize accounting practices.</p><p><br></p><p>Wholesales Distribution experience or Inventory Accounting is a requirement. </p><p>If you are interested in hearing more about this role. please call me 786-393-4588 or Janet.Silva@roberthalfcom</p>
We are looking for an experienced Financial Reporting Manager to join our team on a long-term contract basis in Miami Lakes, Florida. This role is ideal for someone with a keen eye for detail, a strong background in financial reporting, and a preference for working in a dynamic environment. You will play a pivotal role in overseeing critical processes and ensuring compliance with industry standards while collaborating closely with organizational leadership.<br><br>Responsibilities:<br>• Prepare and review comprehensive financial reports, including SEC filings and annual financial statements.<br>• Ensure accuracy and compliance in all financial reporting, adhering to relevant regulations and standards.<br>• Analyze and report on earnings per share (EPS) data to provide insights and support decision-making.<br>• Collaborate with leadership to streamline financial reporting processes and improve efficiencies.<br>• Monitor and manage financial reporting schedules to ensure timely delivery.<br>• Assist in implementing best practices for reporting procedures and maintaining data integrity.<br>• Utilize tools such as Workday to support reporting tasks, ensuring smooth operations.<br>• Provide expertise in financial reporting to support organizational goals and objectives.<br>• Conduct thorough reviews of data and documentation to ensure precision and quality.<br>• Act as a point of contact for inquiries related to financial reporting and compliance.
<p>The Database Engineer will design, develop, and maintain database solutions that meet the needs of our business and clients. You will be responsible for ensuring the performance, availability, and security of our database systems while collaborating with software engineers, data analysts, and IT teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain highly available and scalable database systems (e.g., SQL, NoSQL).</li><li>Optimize database performance through indexing, query optimization, and capacity planning.</li><li>Create and manage database schemas, tables, stored procedures, and triggers.</li><li>Develop and maintain ETL (Extract, Transform, Load) processes for data integration.</li><li>Ensure data integrity and consistency across distributed systems.</li><li>Monitor database performance and troubleshoot issues to ensure minimal downtime.</li><li>Collaborate with software development teams to design database architectures that align with application requirements.</li><li>Implement data security best practices, including encryption, backups, and access controls.</li><li>Stay updated on emerging database technologies and recommend solutions to enhance efficiency.</li><li>Document database configurations, processes, and best practices for internal knowledge sharing.</li></ul><p><br></p>
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p> </p>
We are looking for an experienced Accounting Manager to join our team in Riviera Beach, Florida. This role is essential in overseeing the monthly trial balance preparation and ensuring compliance with both organizational and governmental accounting standards. The ideal candidate will bring strong leadership skills to coordinate accounting staff and maintain accuracy across all financial processes.<br><br>Responsibilities:<br>• Oversee the period-end closing process, ensuring accurate preparation of the monthly trial balance for review and financial statement compilation.<br>• Manage cash flow activities, including bank relations, account setups, wire transfers, and reconciliations, while maintaining detailed records of transactions.<br>• Maintain accurate accounting for construction projects, including assets in progress and those placed into service.<br>• Assist with annual audit preparations, creating schedules and supporting documentation.<br>• Administer tasks related to Property & Casualty Insurance programs, including annual renewals and ongoing management.<br>• Provide backup support for biweekly payroll processing to ensure timely and accurate operations.<br>• Collaborate with the Controller and Director of Finance on various assigned projects and initiatives.<br>• Utilize accounting systems, such as Microsoft Dynamics GP, to streamline processes and ensure compliance with standards.
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p><br></p>
<p>The Database Engineer will design, develop, and maintain database solutions that meet the needs of our business and clients. You will be responsible for ensuring the performance, availability, and security of our database systems while collaborating with software engineers, data analysts, and IT teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain highly available and scalable database systems (e.g., SQL, NoSQL).</li><li>Optimize database performance through indexing, query optimization, and capacity planning.</li><li>Create and manage database schemas, tables, stored procedures, and triggers.</li><li>Develop and maintain ETL (Extract, Transform, Load) processes for data integration.</li><li>Ensure data integrity and consistency across distributed systems.</li><li>Monitor database performance and troubleshoot issues to ensure minimal downtime.</li><li>Collaborate with software development teams to design database architectures that align with application requirements.</li><li>Implement data security best practices, including encryption, backups, and access controls.</li><li>Stay updated on emerging database technologies and recommend solutions to enhance efficiency.</li><li>Document database configurations, processes, and best practices for internal knowledge sharing.</li></ul><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p><strong>Systems Administrator</strong></p><p>The Systems Administrator maintains and administers computer networks and equipment to ensure optimal performance in and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure.</p><p><strong>Responsibilities:</strong></p><ul><li>Install, configure, and maintain servers, network equipment, and other technology infrastructure.</li><li>Monitor system performance, identify and troubleshoot issues, and ensure system uptime and reliability.</li><li>Manage user accounts, permissions, and access controls to maintain security.</li><li>Implement and oversee data backup, restore, and disaster recovery processes.</li><li>Apply operating system and software updates, patches, and security configurations.</li><li>Collaborate with IT and business teams to support technology initiatives and deploy new solutions.</li><li>Maintain documentation for system configurations, procedures, and troubleshooting guidelines.</li><li>Respond promptly to technical support requests and resolve user issues in a timely manner.</li><li>Enforce cybersecurity best practices and participate in security incident response.</li></ul><p><br></p>
We are looking for an experienced Senior Manager specializing in Technical Accounting to join our team in Boca Raton, Florida. This role requires a strong background in SEC compliance and financial reporting, along with a CPA designation. As a key contributor, you will oversee critical accounting functions and ensure compliance with regulatory standards.<br><br>Responsibilities:<br>• Manage and oversee all aspects of SEC reporting, ensuring accuracy and compliance with regulatory requirements.<br>• Develop and implement technical accounting policies and procedures to maintain consistent financial practices.<br>• Collaborate with cross-functional teams to prepare comprehensive financial statements and disclosures.<br>• Conduct in-depth research on accounting standards and provide guidance on complex technical matters.<br>• Lead audits and reviews, working closely with external auditors to ensure timely completion.<br>• Monitor compliance with financial reporting standards and identify areas for improvement.<br>• Provide strategic support for financial planning and decision-making processes.<br>• Review and analyze financial data to ensure alignment with organizational goals.<br>• Train and mentor team members to enhance technical accounting expertise.<br>• Stay updated on industry trends and changes in accounting regulations to ensure best practices.
