8 results for Product Support Specialist in Fallbrook, CA

Customer Support Specialist

San Diego, CA
onsite
Temporary
20 - 21 USD / Hourly
About the Organization:Our client is a mission-driven nonprofit dedicated and they are seeking a compassionate and detail-oriented Customer Support Specialist to join their team and help provide exceptional support to their clients, partners, and community members.Role Overview:The Customer Support Specialist will serve as the first point of contact for individuals seeking assistance, information, or resources. This role requires excellent communication skills, empathy, and a commitment to helping others. The ideal candidate will thrive in a fast-paced environment while maintaining professionalism and a client-focused approach.Key Responsibilities:<ul><li>Respond promptly to inquiries via phone, email, and other communication channels.</li><li>Provide accurate information about the organization’s programs, services, and resources.</li><li>Maintain detailed records of interactions and client requests in internal systems.</li><li>Collaborate with internal teams to resolve issues efficiently and ensure a positive client experience.</li><li>Assist with data entry and reporting to support organizational tracking and performance metrics.</li><li>Identify opportunities to improve customer service processes and suggest enhancements.</li></ul>
2026-04-03T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact. Work Schedule: This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite). Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and in person</li><li>Assist clients with inquiries, applications, and service navigation</li><li>Maintain accurate records and documentation in internal systems</li><li>Collaborate with internal departments to ensure timely service delivery</li><li>Handle sensitive information with confidentiality and professionalism</li></ul>
2026-03-18T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary
20 - 20 USD / Hourly
About the Organization:Our client is a mission-driven nonprofit committed to supporting underserved populations. They are seeking a proactive Customer Success Specialist to ensure clients and partners achieve meaningful outcomes through the organization’s programs and services. This role transitions to hybrid (3 days remote, 2 days in office) after the first six months of onsite work. Role Overview:The Customer Success Specialist is responsible for building strong relationships with clients and stakeholders, providing guidance and support, and ensuring satisfaction with the organization’s offerings. This role combines problem-solving, communication, and data tracking to drive positive client outcomes and strengthen engagement.Key Responsibilities:<ul><li>Onboard and guide clients through programs, services, or initiatives.</li><li>Act as a trusted resource, addressing client questions, concerns, and feedback.</li><li>Monitor client engagement and satisfaction, identifying opportunities to enhance experiences.</li><li>Collaborate with internal teams to resolve challenges and implement solutions.</li><li>Maintain accurate records in CRM or database systems for reporting and analysis.</li><li>Contribute to process improvements to enhance client success and retention.</li></ul>
2026-04-03T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a Customer Success Specialist for our non-profit organization to provide outstanding support to individuals seeking assistance and information about our programs. This role interacts regularly with clients, community members, and service partners via phone, email, and in-person, utilizing empathy and strong communication skills to connect people with resources and ensure a positive experience. Key Responsibilities:<ul><li>Respond to inquiries from clients and community stakeholders, offering information about the non-profit’s services and programs.</li><li>Assess needs and provide referrals to appropriate community resources.</li><li>Maintain accurate records of client interactions and service requests.</li><li>Ensure compliance with privacy, confidentiality, and organizational procedures.</li><li>Contribute to process improvements and training to support service delivery.</li><li>Assist with outreach and program promotion efforts as needed.</li><li>Collaborate effectively with internal teams and external partners to resolve issues and enhance client outcomes.</li><li>Handle difficult or sensitive client situations with professionalism and compassion.</li></ul>
2026-04-01T00:00:00Z

Customer Success Specialist (Bilingual Spanish)

San Diego, CA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
About the Organization: Our client is a mission-driven nonprofit dedicated to empowering underserved communities and providing critical resources. They are seeking a compassionate and proactive Bilingual Spanish Customer Success Specialist to join their team and make a meaningful impact.Role Overview: The Customer Success Specialist serves as a trusted resource for clients, guiding them through programs and services while ensuring a positive, impactful experience. This role is ideal for someone passionate about helping others, with strong communication skills in both English and Spanish, and a desire to contribute to meaningful work in a nonprofit setting.Key Responsibilities:<ul><li>Build strong relationships with clients and community members to support engagement and success.</li><li>Guide clients through programs and services, ensuring they have the resources they need.</li><li>Address client inquiries, concerns, and feedback promptly and empathetically.</li><li>Monitor client satisfaction and engagement, identifying opportunities to improve outcomes.</li><li>Maintain accurate records in CRM or database systems to track interactions and outcomes.</li><li>Collaborate with internal teams to resolve issues and implement client-focused solutions.</li><li>Contribute to process improvements to enhance client experiences and organizational impact.</li></ul>
2026-04-03T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary
20 - 21 USD / Hourly
Our team is seeking a dedicated Bilingual Spanish Customer Experience Specialist for our non-profit call center. This role serves as a vital connection for individuals seeking assistance, resources, and referrals through our organization’s helpline. The ideal candidate will provide exceptional customer service in both English and Spanish, ensuring every call is handled with empathy, professionalism, and a focus on helping callers access community support. Key Responsibilities:<ul><li>Respond to inbound calls from clients in both English and Spanish, providing information about available services and resources </li><li>Assess caller needs, actively listen, and offer tailored referrals to nonprofit and community programs </li><li>Maintain accurate records of client interactions and referrals in organizational databases </li><li>Uphold confidentiality standards and ensure compliance with organizational policies and procedures </li><li>Participate in ongoing training to stay current on available resources and service delivery best practices </li><li>Collaborate with team members to improve service quality and share knowledge about community programs </li><li>Handle difficult or sensitive situations with empathy and escalate complex cases as necessary </li></ul>
2026-04-01T00:00:00Z

Bilingual Spanish Customer Service Specialist

San Diego, CA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
Robert Half is working with a respected nonprofit organization seeking a Bilingual Spanish Customer Service Specialist to support their growing team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of an organization that makes a real difference in the community. Schedule & Work Environment: This position will start fully onsite to ensure hands-on training and team collaboration. After successfully completing the first 6 months, employees will transition to a hybrid schedule (3 days remote, 2 days onsite).What You’ll Do:<ul><li>Serve as a primary point of contact for clients via phone, email, and in-person interactions</li><li>Provide guidance, answer questions, and connect clients with appropriate services</li><li>Enter and update client information with a high level of accuracy</li><li>Coordinate with internal teams to resolve issues and ensure a smooth client experience</li><li>Uphold confidentiality standards when handling sensitive information</li></ul>
2026-03-18T00:00:00Z

Benefits Specialist

La Jolla, CA
onsite
Temporary
30 - 35 USD / Hourly
Our company is seeking a meticulous and service-oriented Benefit Specialist to join our human resources team. In this role, you will support benefit administration and assist employees with inquiries related to health, retirement, and wellness programs. Responsibilities:<ul><li>Administer employee benefit programs including health, dental, vision, life insurance, and retirement plans.</li><li>Serve as the primary point of contact for employees regarding benefits-related questions.</li><li>Coordinate open enrollment activities and assist with onboarding/offboarding processes.</li><li>Maintain accurate benefit records and ensure compliance with all regulatory requirements.</li><li>Partner with external providers and manage vendor relationships.</li><li>Prepare benefits communications, reports, and presentations.</li><li>Support wellness initiatives and assist with benefits-related projects as needed.</li></ul>
2026-04-08T00:00:00Z