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14 results for Product Support Specialist in Fallbrook, CA

Customer Service Specialist

Vista, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
You're not just answering questions. You're helping keep customers—and the business—moving.A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems. What you'll own📞 Customer Communication Answer questions, provide updates, and build strong relationships with customers.📋 Order Management Enter orders, verify product information, and coordinate fulfillment.🚚 Shipment Tracking Work with warehouse and shipping teams to resolve delays or delivery issues.🔎 Problem Solving Research discrepancies, backorders, pricing questions, and product concerns.🤝 Teamwork Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Enter and process customer orders accurately</li><li>Monitor order status and communicate updates</li><li>Coordinate with warehouse and shipping teams</li><li>Research inventory availability and backorders</li><li>Process returns, credits, and order adjustments</li><li>Maintain accurate customer records</li><li>Assist Sales with customer requests</li><li>Document interactions in the CRM or ERP system</li><li>Prepare customer reports and order summaries</li><li>Escalate complex issues to the appropriate department</li></ul>
2026-08-19T00:00:00Z

Customer Service Specialist

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
If you love the outdoors AND you're great with people…this one is for you.A growing outdoor and surf lifestyle company in Cardiff is looking for a Customer Service Specialist to join its team. This is not your typical customer service environment — you'll be working with a brand that lives in the North County lifestyle and has customers who genuinely care about its products.We're looking for someone who can bring a friendly personality to every interaction while still knowing how to solve problems quickly and professionally.You'll be the person customers come to when they need:🏄 Help with an order — shipping updates, returns, exchanges, and product questions📦 A shipment tracked down — working with carriers and warehouse teams to resolve delivery issues💬 A problem solved — turning frustrated customers into happy ones🛍️ Product recommendations — helping customers find the right product for what they're looking for Day-to-day<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, returns, exchanges, and credits</li><li>Track shipments and resolve delivery issues</li><li>Communicate with warehouse and operations teams</li><li>Update customer accounts and order information</li><li>Document customer interactions in the CRM</li><li>Escalate complex issues when necessary</li><li>Identify recurring customer concerns and share trends with management</li><li>Support special projects and other administrative tasks</li></ul>
2026-08-19T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Location: San Diego, CAEmployment Type: Contract-to-HireWork Schedule: Full-timeWork Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate clearly with customers to understand their needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li><li> </li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team. This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.Position OverviewThe Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.Work Schedule: Monday–Friday, full-timeWork Arrangement: Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide friendly, professional, and timely customer service</li><li>Research and resolve customer questions, concerns, and issues</li><li>Accurately enter and update customer information in internal systems</li><li>Follow up with customers to ensure questions and concerns are fully resolved</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with internal teams to address customer needs</li><li>Follow established policies, procedures, and service standards</li><li>Assist with additional administrative and customer support tasks as needed</li></ul>
2026-08-24T00:00:00Z

Sales Support Coordinator

San Diego, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
Our client is seeking a proactive and organized Sales Support Coordinator to support their sales team in San Diego, California. This role is ideal for someone who enjoys working in a fast-paced environment, coordinating multiple priorities, and providing exceptional internal and external customer support. The successful candidate will help keep the sales process organized while ensuring clients and sales representatives receive timely and accurate support.Responsibilities:<ul><li>Provide day-to-day administrative support to the sales team</li><li>Prepare proposals, presentations, quotes, and other sales documentation</li><li>Enter and maintain customer and sales information in CRM systems</li><li>Process sales orders and coordinate order-related documentation</li><li>Track orders, shipments, and customer requests</li><li>Respond to customer inquiries and provide timely follow-up</li><li>Coordinate meetings, appointments, and sales-related activities</li><li>Assist with preparing sales reports, spreadsheets, and presentations</li><li>Maintain accurate customer records and sales files</li><li>Follow up on outstanding information, documents, and action items</li><li>Communicate with internal departments including operations, customer service, and accounting</li><li>Assist with special projects and other administrative tasks as needed</li></ul>
2026-08-14T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Bilingual Spanish Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns. Fluency in English and Spanish is required. Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate with customers in both English and Spanish to understand needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Position OverviewA well-established nonprofit organization is seeking a Bilingual Spanish Customer Service Representative to join its team. This position is ideal for someone who enjoys helping others, building relationships, and providing compassionate and professional customer service in a mission-driven environment. The Customer Service Representative will serve as a primary point of contact for clients, community members, and internal teams, assisting with questions, providing information, resolving issues, and ensuring a positive experience. The ideal candidate is fluent in English and Spanish, highly dependable, empathetic, and comfortable working with individuals from diverse backgrounds. After successfully completing the first six months in the role, this position will transition to a hybrid schedule with three remote days and two onsite days per week.Key Responsibilities<ul><li>Provide professional, friendly, and compassionate customer service to clients and community members by phone, email, and in person.</li><li>Communicate with Spanish- and English-speaking individuals regarding programs, services, appointments, applications, and general inquiries.</li><li>Respond to customer questions and concerns, providing accurate information and resolving issues in a timely manner.</li><li>Assist individuals with completing forms, applications, registrations, and other required documentation.</li><li>Maintain accurate and up-to-date customer records and documentation.</li><li>Enter and update information in internal databases and systems with a high level of accuracy.</li><li>Follow up with customers regarding outstanding information, requests, or next steps.</li><li>Collaborate with internal departments and community partners to ensure customer needs are addressed.</li><li>Handle sensitive or confidential information with professionalism and discretion.</li><li>Help identify recurring customer concerns and communicate trends or issues to management.</li><li>Support general administrative tasks and special projects as needed.</li><li>Provide exceptional service while representing the organization's mission and values.</li></ul>
2026-08-07T00:00:00Z

Purchasing Specialist

Huntington Beach, CA
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are looking for a Purchasing Specialist to support day-to-day procurement operations for a Contract position based in Huntington Beach, California. This role focuses on managing purchase requests, issuing orders, tracking deliveries, and ensuring employees receive timely updates throughout the purchasing process. The ideal candidate brings strong attention to detail, sound judgment when working with vendors, and a service-oriented approach to supporting internal stakeholders. Responsibilities: • Review incoming purchase requests for completeness, accuracy, and required approvals before moving them forward for processing. • Prepare purchase orders and place orders with authorized suppliers in alignment with organizational purchasing practices. • Track open orders and keep employees informed about shipment timing, delays, substitutions, and expected delivery dates. • Work directly with vendors to address damaged goods, missing items, return requests, pricing issues, and related credits. • Receive incoming deliveries and match shipments against purchase orders and packing documentation to confirm accuracy. • Partner with the Business Office to assemble and submit backup materials for monthly Amazon and company credit card transactions. • Maintain orderly purchasing files and records so documentation is accurate, accessible, and audit-ready. • Research products, compare pricing, evaluate vendor options, and recommend cost-conscious purchasing solutions when requested. • Provide responsive support to faculty and staff by answering questions related to ordering activity, delivery progress, and procurement status.
2026-08-24T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Bilingual Spanish Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative to join their team. This is a great opportunity for a personable, service-focused professional who enjoys helping others and making a meaningful impact.Position OverviewThe Bilingual Spanish Customer Service Representative will serve as a key point of contact for customers, providing support in both English and Spanish. The ideal candidate is approachable, dependable, detail-oriented, and comfortable assisting individuals from diverse backgrounds. Work Schedule: Monday–Friday, full-timeWork Arrangement: Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide friendly, professional, and timely customer service in English and Spanish</li><li>Research and resolve customer questions, concerns, and issues</li><li>Accurately enter and update customer information in internal systems</li><li>Follow up with customers to ensure questions and concerns are fully resolved</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with internal teams to address customer needs</li><li>Follow established policies, procedures, and service standards</li><li>Assist with additional administrative and customer support tasks as needed</li></ul>
2026-08-24T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the Opportunity A local nonprofit organization is looking for a Bilingual Spanish Customer Service Representative to join its team and serve as a key point of contact for the individuals and families it supports. This is a great opportunity for someone who enjoys helping people, communicating with a diverse community, and making a positive impact through their day-to-day work. The ideal candidate is personable, patient, and comfortable assisting customers in both English and Spanish. This person should be able to handle a variety of questions, provide clear information, and navigate sensitive situations with professionalism and empathy.The position will be fully onsite during the first six months to provide training and support. Following the initial six-month period, the role will transition to a hybrid schedule of three days remote and two days onsite each week. Responsibilities<ul><li>Serve as a primary point of contact for customers and community members by phone, email, and in person.</li><li>Provide assistance and information regarding the organization's programs, services, and resources.</li><li>Communicate effectively with Spanish-speaking customers and provide bilingual support as needed.</li><li>Respond to questions and concerns while ensuring customers receive timely and accurate information.</li><li>Assist customers with applications, forms, documentation, and other processes.</li><li>Maintain accurate customer information and update records in internal systems.</li><li>Follow up with customers to gather additional information or provide updates.</li><li>Work closely with internal teams to address customer needs and resolve issues.</li><li>Handle confidential and sensitive information appropriately.</li><li>Perform data entry and other administrative tasks related to customer accounts and services.</li><li>Help support a positive and welcoming experience for every customer.</li><li>Assist with additional projects and administrative responsibilities as needed.</li></ul>
2026-08-07T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the OpportunityOur nonprofit client is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to join their team. This is an excellent opportunity for someone who genuinely enjoys helping others, is comfortable working in a high-volume call center environment, and can communicate effectively with individuals from diverse backgrounds. The ideal candidate is patient, empathetic, and able to remain calm and professional while assisting customers with questions, concerns, and requests. Fluency in English and Spanish is required. Responsibilities<ul><li>Respond to a high volume of inbound calls and provide friendly, professional customer service</li><li>Assist customers with questions, requests, and general inquiries</li><li>Provide information and guidance in both English and Spanish</li><li>Listen actively to understand customer needs and determine appropriate solutions</li><li>Document customer interactions and update information accurately in internal systems</li><li>Resolve issues efficiently while maintaining a compassionate and helpful approach</li><li>Escalate complex questions or concerns to the appropriate department when needed</li><li>Follow established procedures, policies, and confidentiality requirements</li><li>Meet call center performance expectations, including quality, productivity, and attendance goals</li><li>Work collaboratively with team members to ensure a positive customer experience</li></ul>
2026-08-17T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities:• Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs.• Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history.• Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable.• Work closely with internal departments and support teams to coordinate solutions and help resolve client concerns effectively.• Deliver a respectful and service-focused experience across phone and digital communication channels.• Use call center and business systems such as Avaya CMS, Epic, and other computer-based tools to manage inquiries and track activity.• Assist with customer issues related to benefits, billing, and general service questions while maintaining attention to detail and accuracy.
2026-07-31T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience. Responsibilities:• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person’s needs.• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.• Deliver a respectful and responsive customer experience across phone and digital communication channels.• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.
2026-08-04T00:00:00Z

Marketing Specialist

San Diego, CA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a Marketing Specialist to develop and execute multi-channel programs that increase market visibility, strengthen audience engagement, and support revenue growth. Based in San Diego, California, this position works closely with sales, marketing, and product teams to deliver focused campaigns for public-sector audiences. The ideal candidate brings a practical, hands-on approach to campaign management, strong organizational skills, and the ability to turn performance data into meaningful improvements. Responsibilities: • Lead the end-to-end delivery of integrated marketing initiatives, monitoring results and refining tactics to improve performance. • Develop and organize a ready-to-use library of marketing materials tailored to target audiences, buying stages, and campaign goals. • Partner with the sales team to create outreach cadences and follow-up journeys that support ongoing engagement with prospective accounts. • Prepare target contact lists, maintain account information, and coordinate focused email or digital sends for priority opportunities. • Participate in regular cross-functional meetings with sales and marketing stakeholders to review engagement activity and align on next actions. • Build and manage HubSpot automations, audience segmentation, lead scoring models, and campaign reporting to support efficient execution. • Measure key performance indicators such as audience response, lead progression, and pipeline contribution, then share actionable recommendations. • Work with internal teams to maintain accurate reporting and ensure campaign and pipeline data remains current and reliable.
2026-08-11T00:00:00Z