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11 results for Customer Success Manager in Fallbrook, CA

Customer Success Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client is seeking a Customer Success Specialist to support client relationships, ensure customer satisfaction, and help drive retention through responsive service and proactive communication. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping clients maximize the value of products or services. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and provide timely, professional support</li><li>Build strong relationships with clients to understand their needs and ensure a positive customer experience</li><li>Respond to customer inquiries, resolve issues, and escalate more complex concerns as needed</li><li>Support onboarding activities and help customers navigate products, services, or internal processes</li><li>Monitor customer accounts, track follow-up items, and ensure timely resolution of service requests</li><li>Maintain accurate customer records, account notes, and activity updates in internal systems</li><li>Collaborate with internal teams such as sales, operations, and support to address customer needs</li><li>Identify opportunities to improve customer satisfaction, retention, and overall service delivery</li><li>Assist with reporting, account reviews, and special projects as assigned</li></ul>
2026-08-04T00:00:00Z

Customer Care Coordinator

Escondido, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
A growing commercial construction company is looking for a Customer Care Coordinator to become the communication hub between clients, project managers, and field teams. This position is perfect for someone who enjoys staying organized, solving problems quickly, and creating a positive experience for customers throughout active construction projects. No two days are the same. You'll work closely with internal departments to coordinate schedules, answer customer questions, and help projects stay on track from kickoff through completion.Responsibilities<ul><li>Respond to customer inquiries regarding projects, scheduling, and service requests</li><li>Coordinate communication between customers and project managers</li><li>Track project updates and provide timely status reports</li><li>Schedule appointments, inspections, and follow-up visits</li><li>Maintain detailed customer records and project documentation</li><li>Assist with proposal preparation and contract administration</li><li>Process work orders and update CRM software</li><li>Support office operations with administrative tasks as needed</li></ul>
2026-07-27T00:00:00Z

Customer Service Representative

Lemon Grove, CA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Our client is seeking a friendly, dependable, and customer-focused Customer Service Representative to join their team in San Diego, CA. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is committed to delivering exceptional service. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve customer concerns efficiently and professionally. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.</li><li>Resolve customer questions and concerns while providing an outstanding customer experience.</li><li>Process orders, returns, account updates, and other customer transactions accurately.</li><li>Document customer interactions and maintain accurate records in the company's CRM system.</li><li>Research and resolve customer issues by collaborating with internal departments.</li><li>Provide product and service information while identifying customer needs.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been met.</li><li>Meet or exceed established productivity, quality, and customer satisfaction goals.</li><li>Assist with administrative tasks and special projects as assigned.</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
Our client is seeking a friendly, customer-focused, and dependable Customer Service Representative to join their team in San Diego, CA. This is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is committed to providing exceptional customer service. The ideal candidate has strong communication skills, excellent problem-solving abilities, and a positive attitude. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring a positive customer experience.</li><li>Process orders, returns, and account updates accurately.</li><li>Document customer interactions and maintain accurate records in the company's CRM system.</li><li>Collaborate with internal departments to resolve customer issues and fulfill requests.</li><li>Provide product and service information while educating customers on available solutions.</li><li>Follow up with customers to ensure questions and concerns have been resolved.</li><li>Meet established productivity, quality, and customer satisfaction goals.</li><li>Perform additional administrative and customer support duties as assigned.</li></ul>
2026-07-29T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the nonprofit industry is seeking a Spanish-Speaking Customer Service Representative to join their team. This role is ideal for a compassionate, service-oriented professional who is passionate about supporting diverse communities and delivering excellent customer care. The Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking individuals, providing information, resolving inquiries, and ensuring a positive experience with the organization. Key Responsibilities:<ul><li>Provide exceptional customer service to Spanish- and English-speaking clients, donors, members, or community stakeholders</li><li>Respond to inbound calls, emails, and other inquiries in a timely and professional manner</li><li>Assist individuals with questions regarding programs, services, resources, and general support</li><li>Accurately document interactions, updates, and service requests in internal systems</li><li>Resolve routine issues and escalate more complex concerns as needed</li><li>Maintain confidentiality and handle sensitive information with professionalism and discretion</li><li>Support administrative and operational tasks as assigned</li><li>Collaborate with internal departments to ensure timely follow-up and effective service delivery</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18.5 - 21 USD / Hourly
Robert Half is seeking a dedicated and customer-focused Customer Service Representative to join a fast-paced and growing organization. In this role, you will serve as the primary point of contact for customers, providing timely and accurate support while delivering an exceptional service experience. The ideal candidate is a strong communicator, detail-oriented, and skilled at resolving issues with professionalism and empathy. Key Responsibilities:<ul><li>Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, account information, products, or services</li><li>Maintain accurate customer records and document interactions in the appropriate systems</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Process orders, returns, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up on open cases to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support customer needs and improve service delivery</li><li>Meet established performance metrics for response time, quality, and customer satisfaction</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative

El Cajon, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
Our client is seeking a personable and detail-oriented Customer Service Representative for a contract-to-permanent opportunity in San Diego, CA. This role is ideal for a professional who enjoys helping customers, resolving issues, and providing outstanding service in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat. </li><li>Provide accurate information regarding products, services, orders, and account details. </li><li>Resolve customer concerns efficiently while maintaining a high level of professionalism. </li><li>Document interactions, updates, and resolutions in company systems. </li><li>Process orders, returns, and service requests as needed. </li><li>Escalate complex issues to the appropriate department for resolution. </li><li>Maintain strong product and service knowledge to support customer needs. </li><li>Support team goals related to service quality, response times, and customer satisfaction. </li></ul>
2026-07-31T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines. ResponsibilitiesCustomer Support<ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul>Operations Support<ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
2026-07-27T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities:• Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs.• Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history.• Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable.• Work closely with internal departments and support teams to coordinate solutions and help resolve client concerns effectively.• Deliver a respectful and service-focused experience across phone and digital communication channels.• Use call center and business systems such as Avaya CMS, Epic, and other computer-based tools to manage inquiries and track activity.• Assist with customer issues related to benefits, billing, and general service questions while maintaining attention to detail and accuracy.
2026-07-31T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience. Responsibilities:• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person’s needs.• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.• Deliver a respectful and responsive customer experience across phone and digital communication channels.• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.
2026-08-04T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Service Representative to join a mission-driven non-profit team in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who values meaningful community impact and enjoys helping people access important services through a fast-paced call center environment. In this role, you will serve as a trusted first point of contact, providing clear guidance, thoughtful support, and accurate documentation for every interaction. The position offers the chance to build your customer service career while contributing to an organization focused on strengthening lives and communities. Responsibilities:• Handle incoming calls and messages with professionalism, identifying each caller’s needs and offering accurate information, support, or appropriate community referrals.• Record client conversations and service details in web-based platforms promptly and thoroughly to maintain reliable case information.• Stay informed about programs, eligibility guidelines, and available resources so you can provide current and helpful direction to clients.• Work closely with colleagues and partner teams to coordinate solutions and help resolve client concerns efficiently.• Deliver respectful, empathetic service across phone and digital channels while maintaining strong quality standards in every interaction.• Use call center and customer management tools to track inquiries, monitor follow-up needs, and support a smooth client experience.
2026-07-31T00:00:00Z