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11 results for Customer Service Specialist in Fallbrook, CA

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client is seeking a friendly and detail-oriented Customer Service Representative to provide exceptional support to customers and help maintain strong client relationships. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns and escalate complex issues as needed</li><li>Process orders, returns, account updates, and service requests</li><li>Maintain accurate customer records and document interactions in company systems</li><li>Provide product, service, and policy information to customers</li><li>Collaborate with internal teams to ensure timely issue resolution</li><li>Follow up with customers to confirm satisfaction and ensure completion of requests</li><li>Support additional administrative or operational tasks as needed</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to support clients in the health pharm/biotech industry from our California location. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and enjoys guiding customers through questions, orders, and service concerns with professionalism and care. The person in this role will act as a dependable point of contact, coordinate with internal teams to bring issues to resolution, and help maintain a high standard of service for every interaction. Responsibilities: • Manage customer inquiries by phone and email, providing accurate information and a responsive service experience. • Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up. • Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed. • Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks. • Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback. • Contribute to assigned projects and provide support for additional operational needs as business demands change. • Maintain detailed and accurate records while handling data entry and customer documentation with care. • Support workload demands that may occasionally require overtime based on team or business needs.
2026-06-15T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
22 - 23 USD / Hourly
About the RoleRobert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, and program participants. This role is responsible for providing exceptional customer service, responding to inquiries, and helping connect individuals with the organization's programs and resources. The ideal candidate is empathetic, organized, and passionate about making a positive impact in the community.Key Responsibilities<ul><li>Serve as the primary point of contact for incoming phone calls, emails, and general inquiries</li><li>Provide accurate information regarding programs, services, events, and community resources</li><li>Assist clients, donors, and stakeholders with questions, concerns, and service requests</li><li>Document interactions and maintain accurate records within organizational databases</li><li>Process applications, registrations, forms, and other program-related documentation</li><li>Route inquiries to appropriate departments and follow up to ensure resolution</li><li>Support outreach initiatives, fundraising events, and community engagement activities</li><li>Maintain confidentiality of client and donor information</li><li>Assist with administrative projects and general office support as needed</li><li>Collaborate with internal teams to ensure a positive experience for all individuals served</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client in the nonprofit industry is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners through professional and timely communication. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization. Key Responsibilities:<ul><li>Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders</li><li>Provide accurate information regarding programs, services, events, and organizational resources</li><li>Resolve customer concerns and escalate complex issues as needed</li><li>Maintain detailed and accurate records of interactions in internal systems</li><li>Assist with data entry, reporting, and general administrative support</li><li>Support outreach efforts, event registration, and follow-up communications</li><li>Collaborate with internal departments to ensure timely and effective service delivery</li><li>Process forms, applications, donations, or service requests as applicable</li><li>Uphold a high standard of professionalism, empathy, and confidentiality in all interactions</li></ul>
2026-06-05T00:00:00Z

Customer Care Representative

San Diego, CA
onsite
Temporary / Contract
21 - 24 USD / Hourly
About the RoleRobert Half is partnering with a growing organization seeking a dedicated and customer-focused Customer Care Representative to deliver exceptional service and support to clients. This role is responsible for handling customer inquiries, resolving issues, processing requests, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is an excellent communicator, enjoys problem-solving, and thrives in a fast-paced environment.Key Responsibilities<ul><li>Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service requests while maintaining a high level of customer satisfaction</li><li>Accurately document customer interactions and update records within CRM systems</li><li>Process orders, account updates, applications, and other customer transactions</li><li>Research and troubleshoot issues to provide effective solutions</li><li>Escalate complex concerns to appropriate departments when necessary</li><li>Follow up with customers to ensure inquiries and issues have been fully resolved</li><li>Maintain knowledge of company products, services, policies, and procedures</li><li>Meet established service, quality, and response-time goals</li><li>Support special projects and administrative tasks as assigned</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative II

Carlsbad, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a Customer Service Representative II to serve as a trusted resource and brand ambassador for both internal teams and external customers. This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.What You’ll Be Doing<ul><li>Provide technical support and troubleshooting assistance to customers via phone, email, and internal channels</li><li>Respond to and resolve inquiries from both internal stakeholders and external clients in a timely, knowledgeable manner</li><li>Serve as a brand authority, ensuring consistent messaging and a high-quality customer experience</li><li>Document interactions, cases, and resolutions within the company’s CRM system</li><li>Partner cross-functionally with operations, sales, and technical teams to resolve complex issues</li><li>Utilize ERP and business management systems to track orders, updates, and customer data</li><li>Assist with general office and administrative support as needed</li></ul>
2026-06-16T00:00:00Z

Customer Support Specialist (Contract)

Encinitas, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A rapidly growing consumer products company is hiring a Customer Support Specialist to assist with customer inquiries, order management, and account support during a busy operational period. The ideal candidate is customer-focused, solution-oriented, and able to maintain professionalism in a high-volume environment. The company is seeking someone who enjoys helping people while ensuring a positive customer experience from start to finish.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and online platforms</li><li>Process orders, returns, exchanges, and account updates</li><li>Investigate and resolve customer concerns efficiently</li><li>Maintain accurate CRM records and customer documentation</li><li>Coordinate with operations and logistics teams regarding order status</li><li>Assist with customer satisfaction initiatives and follow-up communication</li><li>Support special projects related to customer experience improvements</li></ul>
2026-06-04T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-06-19T00:00:00Z

Call Center Representative

Escondido, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
A growing healthcare services provider is seeking a Call Center Representative to support patients, providers, and internal departments through exceptional customer service and communication. This role is ideal for someone who enjoys helping others, solving problems, and working in a team-oriented environment. The organization is looking for a dependable and professional individual who can effectively manage a high volume of inbound and outbound calls while delivering a positive customer experience.ResponsibilitiesCustomer & Patient Support<ul><li>Handle a high volume of inbound and outbound calls</li><li>Schedule appointments and update customer information</li><li>Answer questions regarding services, account information, and general inquiries</li><li>Document interactions accurately within company systems</li><li>Escalate complex issues to appropriate departments when necessary</li></ul>Administrative Support<ul><li>Verify and update customer records</li><li>Assist with email correspondence and follow-up communication</li><li>Maintain call logs and documentation</li><li>Support department reporting and administrative projects</li></ul>Performance & Service Excellence<ul><li>Meet service level expectations and productivity goals</li><li>Deliver professional and courteous customer service at all times</li><li>Maintain confidentiality of customer and company information</li></ul>
2026-06-11T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Bilingual (Spanish) Customer Service Representative to support a fast-paced hospitality team in San Diego, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing high call volumes, and ensuring accurate order processing. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up to deliver a positive customer experience. Responsibilities:• Respond to incoming customer calls promptly and provide clear, attentive assistance for questions, requests, and service needs.• Place outbound calls as needed to confirm details, follow up on inquiries, and support resolution of customer concerns.• Enter customer orders and updates into company systems with a high level of accuracy and attention to detail.• Handle a steady volume of call center activity while maintaining a courteous, solution-focused approach.• Investigate customer issues, identify appropriate next steps, and ensure concerns are addressed in a timely manner.• Document customer interactions thoroughly so records remain current and useful for ongoing service and support.• Work closely with internal teams to communicate order information, escalate complex matters, and help keep service operations running smoothly.
2026-06-19T00:00:00Z

Customer Success Coordinator

Carlsbad, CA
remote
Temporary / Contract
24 - 28 USD / Hourly
Help Clients Get the Most From Their InvestmentA rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as a primary point of contact for assigned accounts</li><li>Assist clients with onboarding and implementation processes</li><li>Schedule and coordinate customer training sessions</li><li>Monitor customer satisfaction and engagement levels</li><li>Escalate technical issues to appropriate teams</li></ul>Administrative & Project Support<ul><li>Maintain CRM records and customer documentation</li><li>Track client activity and service metrics</li><li>Generate reports for leadership review</li><li>Support customer retention and account growth initiatives</li></ul>
2026-06-19T00:00:00Z