Add your latest resume to match with open positions.
27 results for Client Service Representative in Fallbrook, CA
- San Diego, CA
- onsite
- Temporary
- 18.5 - 21 USD / Hourly
- <p>Our team is seeking a Bilingual Call Center Specialist to join a dynamic call center environment in support of our valued clients. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and thrive in a fast-paced setting. This is a great opportunity for individuals passionate about customer service and providing support across multiple channels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to a high volume of inbound and outbound calls in both English and Spanish</li><li>Assist customers by providing information, resolving concerns, and delivering solutions in a courteous and efficient manner</li><li>Document all customer interactions and update records accurately in our database</li><li>Work collaboratively with team members to achieve department goals</li><li>Escalate complex inquiries to the appropriate supervisor or department as needed</li><li>Maintain confidentiality of customer information at all times</li></ul><p><br></p>
- 2026-03-19T00:00:00Z
- Irvine, CA
- onsite
- Contract / Temporary to Hire
- 21.47 - 24.86 USD / Hourly
- We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration.<br><br>Responsibilities:<br>• Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations.<br>• Oversee user account management, permissions, and system settings to ensure proper access and functionality.<br>• Monitor system performance and address operational issues promptly to maintain efficiency.<br>• Analyze campaign performance and escalate concerns to relevant teams as needed.<br>• Resolve technical issues related to call flows and integrated platforms.<br>• Perform system hygiene tasks, including cleanup and updates to configurations.<br>• Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities.<br>• Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards.<br>• Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges.<br>• Document system configurations, call flows, and campaign settings for future reference and training purposes.
- 2026-03-26T00:00:00Z