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27 results for Client Service Representative in Fallbrook, CA
- San Diego, CA
- onsite
- Temporary / Contract
- 21 - 23 USD / Hourly
- <p>Our client, a mission-driven nonprofit organization, is seeking a compassionate and customer-focused <strong>Bilingual Call Center Specialist (Spanish/English)</strong> to join their team. In this role, you will serve as the first point of contact for individuals seeking information, resources, and support. The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is passionate about making a positive impact within the community.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer a high volume of inbound calls from English- and Spanish-speaking clients in a professional, courteous, and empathetic manner.</li><li>Provide information about the organization's programs, services, and community resources.</li><li>Assess caller needs and connect individuals with the appropriate services or departments.</li><li>Accurately document all interactions in the organization's database or CRM system.</li><li>Follow up with clients to ensure questions and requests have been resolved.</li><li>Maintain confidentiality while handling sensitive client information.</li><li>Collaborate with internal teams to ensure timely and effective service delivery.</li><li>Meet established call quality, productivity, and customer service goals.</li><li>Assist with administrative tasks, data entry, and special projects as needed.</li><li>Support the organization's mission by delivering exceptional service to every caller.</li></ul><p><br></p>
- 2026-07-09T00:00:00Z
- San Diego, CA
- onsite
- Temporary to Hire
- 20 - 20 USD / Hourly
- <p><strong>Make a Difference in Your Community</strong></p><p>Are you passionate about helping others and looking for a career where your work truly matters? We are partnering with a respected nonprofit organization seeking compassionate, bilingual Spanish-speaking Customer Service Representatives to support individuals and families by connecting them with valuable community resources. This position is standard business hours and contract to hire after 6 months. There is the opportunity to work hybrid after six months if you are preforming up to company standards. </p><p>This is an opportunity to make a meaningful impact every day while working with a mission-driven team dedicated to improving lives.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Assist callers by providing information, guidance, and referrals to community resources.</li><li>Deliver exceptional customer service with empathy, professionalism, and patience.</li><li>Document interactions accurately while maintaining confidentiality.</li><li>Handle a high volume of inbound calls in a fast-paced environment.</li><li>Build trust with callers and provide support during challenging situations.</li><li>Collaborate with team members to ensure clients receive the assistance they need.</li></ul><p><br></p>
- 2026-07-21T00:00:00Z