<p>We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a hands-on <strong>Digital Marketing Specialist </strong>to provide immediate support across a variety of digital marketing initiatives. This is an excellent opportunity for an experienced marketing professional who can balance strategic thinking with day-to-day execution, particularly within <strong>Salesforce Marketing Cloud (SFMC)</strong>. The ideal candidate is a well-rounded digital marketer with strong CRM and campaign management experience, a solid understanding of digital marketing strategy, and the ability to jump in quickly to support an active marketing team.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute and optimize CRM and email marketing campaigns using <strong>Salesforce Marketing Cloud</strong></li><li>Support digital marketing initiatives across multiple channels, including email, social media, web, and paid campaigns</li><li>Develop and implement marketing campaigns aligned with broader business objectives</li><li>Contribute strategic recommendations and insights to improve campaign performance and audience engagement</li><li>Assist with social media marketing efforts, including organic and paid social campaigns</li><li>Collaborate with internal stakeholders to support SEO and website content initiatives</li><li>Manage and update content within CMS platforms as needed</li><li>Design and create marketing assets using Canva and other design tools</li><li>Analyze campaign performance and make data-driven recommendations for optimization</li><li>Work closely with internal marketing team members while supporting ongoing marketing priorities</li></ul><p><br></p>
<p><strong>Location:</strong> Washington, DC Metro Area (Hybrid Schedule)</p><p><strong>Employment Type:</strong> Contract-to-Hire</p><p><br></p><p>Our client is seeking a <strong>Web Content Specialist</strong> to join their team in a contract-to-hire capacity. This role is ideal for a detail-oriented content professional who combines strong writing and editing skills with hands-on experience managing website content in WordPress.</p><p>The selected candidate will work closely with internal stakeholders to maintain, update, and optimize website content while ensuring accuracy, consistency, and adherence to brand standards. Due to the immediate need, the client is looking to onboard someone as quickly as possible to allow for knowledge transfer and training overlap with the current team member.</p><p><br></p><p>Key Responsibilities</p><ul><li>Create, edit, proofread, and publish website content.</li><li>Ensure all content follows <strong>AP Style</strong> and organizational content standards.</li><li>Manage website updates and content maintenance within <strong>WordPress CMS</strong>.</li><li>Upload and format web pages, images, and other digital assets.</li><li>Use <strong>Adobe Photoshop</strong> for basic image editing, cropping, resizing, and optimization.</li><li>Collaborate with internal teams to ensure website content is accurate, current, and user-friendly.</li><li>Monitor content quality and consistency across the website.</li><li>Support ongoing website improvements and content enhancement initiatives.</li></ul><p><br></p>