<p>Our company is currently seeking to hire a qualified and experienced Customer Service Representative to join our team. The successful candidate will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.</p><p>Responsibilities will include:</p><ol><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ol><p><br></p>
<p>We are looking for a detail-oriented Medical Biller/Collections Specialist to join our team in Eugene, Oregon. In this contract role, you will play a vital part in managing patient accounts, ensuring accurate billing, and maintaining compliance with healthcare regulations. This position offers an opportunity to work in a fast-paced environment while contributing to the smooth fiscal operations of the department.</p><p><br></p><p>Responsibilities:</p><p>• Process patient accounts diligently, including monitoring balances, issuing credits, and managing collections.</p><p>• Ensure the accuracy and accessibility of patient, staff, and departmental information.</p><p>• Assist with billing tasks across multiple programs and departments, adhering to established procedures.</p><p>• Perform data entry and clerical duties with precision and attention to detail.</p><p>• Operate standard office equipment efficiently and troubleshoot issues as needed.</p><p>• Maintain confidentiality of sensitive patient and client information.</p><p>• Communicate effectively with staff, patients, and visitors, using diplomacy and professionalism.</p><p>• Adapt to frequent interruptions while prioritizing tasks in a busy work environment.</p><p>• Comply with all accreditation and regulatory standards applicable to the role.</p><p>• Support miscellaneous office tasks, including cleaning work areas and light equipment movement.</p>
<p>We are looking for a skilled Collections Specialist to join our team in Eugene, Oregon. In this contract role, you will play a critical part in managing credit and collections processes for both commercial and consumer accounts. Your expertise in communication and billing will be key to ensuring timely and efficient resolution of outstanding balances.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee collections processes for both commercial and consumer accounts.</p><p>• Communicate effectively with clients to resolve outstanding balances and negotiate payment arrangements.</p><p>• Utilize Microsoft Excel and Word to maintain organized records and generate reports.</p><p>• Monitor account statuses and identify overdue payments.</p><p>• Collaborate with internal teams to address billing discrepancies and ensure accurate invoicing.</p><p>• Implement strategies to improve recovery rates and minimize bad debt.</p><p>• Maintain compliance with company policies and regulatory requirements in all collection activities.</p><p>• Provide regular updates and status reports on collection efforts to management.</p><p>• Research account histories to validate outstanding balances and payment obligations.</p>
