<p>We are looking for a dedicated Customer Service Representative to join our dynamic team in Cincinnati, Ohio. In this Contract to permanent position, you will play a vital role in ensuring exceptional client satisfaction by addressing inquiries, resolving issues, and managing communication across multiple platforms. This role requires strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer calls, addressing inquiries and providing accurate information.</p><p>• Manage email correspondence to resolve customer concerns and deliver timely updates.</p><p>• Process data entry tasks with precision to maintain accurate records and documentation.</p><p>• Schedule customer appointments efficiently while coordinating necessary follow-ups.</p><p>• Handle order entry tasks, ensuring accuracy and adherence to company procedures.</p><p>• Utilize Microsoft Excel and Word to create reports and update relevant documents.</p><p>• Maintain a high level of professionalism while interacting with customers in both inbound and outbound calls.</p><p>• Collaborate with team members to enhance customer service strategies and improve workflows.</p><p>• Ensure all interactions align with company policies and standards for quality service.</p>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
We are looking for a dedicated Prospecting Coordinator to join our team in Cincinnati, Ohio. In this contract role, you will play a vital part in supporting our manufacturing operations by providing exceptional customer service and handling various administrative tasks. This position offers an opportunity to work in a fast-paced environment where attention to detail and effective communication are highly valued.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone and email, ensuring a high level of customer satisfaction.<br>• Manage outbound calls to follow up on prospects and maintain clear communication with clients.<br>• Accurately enter and update customer data into the CRM system while adhering to company standards.<br>• Process orders and ensure all related documentation is completed in a timely manner.<br>• Use Microsoft Excel to organize and analyze data for reporting purposes.<br>• Collaborate with team members to address customer concerns and provide resolutions.<br>• Maintain detailed records of all correspondence and interactions for future reference.<br>• Assist in tracking and documenting customer feedback to improve service quality.<br>• Coordinate with other departments to ensure seamless order fulfillment and customer satisfaction.
We are looking for a dedicated Account Specialist to join our team in Mason, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to customer success by managing client accounts, supporting internal teams, and ensuring seamless operations. If you are detail-oriented and skilled in accounting functions, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage and update customer account information to ensure accuracy and reliability.<br>• Generate monthly and customized reports tailored to client needs.<br>• Maintain and optimize organizational systems for better efficiency.<br>• Lead and actively participate in client training sessions to enhance product understanding.<br>• Provide support to sales and account management teams for seamless client interactions.<br>• Collaborate with various departments to address and resolve client concerns.<br>• Assist in onboarding processes for new clients to ensure smooth transitions.<br>• Conduct outbound calls to clients to promote product adoption and engagement.
