<p>The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma</p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinators, freight brokers, dispatching experience is a plus</p><p>• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks</p><p>• Experience effectively using computers and learning new computer programs</p><p>• One weekend shift per week required</p><p>• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays)</p><p><br></p><p>Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>
<p>We are looking for an organized and detail-oriented Receptionist to join a dynamic firm in Cincinnati, Ohio. This contract position involves managing front desk operations, coordinating meetings, and providing general administrative support to the team. The ideal candidate will be detail-oriented, proactive, and comfortable handling multiple tasks in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and efficient front desk experience.</p><p>• Schedule and coordinate conference rooms for meetings, including setup and cleanup.</p><p>• Organize and manage breakfast and lunch meetings as needed.</p><p>• Handle incoming calls and direct them to the appropriate team members.</p><p>• Provide general clerical support, such as filing, data entry, and correspondence.</p><p>• Maintain an organized and tidy reception area.</p><p>• Assist with reserving and preparing conference rooms for internal and external events.</p><p>• Support the team with additional administrative tasks as assigned.</p><p>• Monitor and order office supplies to ensure smooth daily operations.</p>
<p>We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul><p><br></p>
<p>We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul><p><br></p>
<p>We are looking for a dedicated Medical Receptionist to join our client's team in Cincinnati, Ohio. In this long-term contract role, you will serve as the first point of contact for patients, ensuring their experience starts on a positive note. This position involves managing patient registration, maintaining accurate records, and performing essential front-office tasks with attention to detail and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients warmly and assist them with the check-in process.</p><p>• Register new and returning patients in the system while ensuring accurate demographic and financial details are recorded.</p><p>• Collect and manage completed paperwork from patients, ensuring all necessary forms are completed properly.</p><p>• Orient new patients by providing essential information and preparing their charts for appointments.</p><p>• Schedule patient appointments and update calendars as needed.</p><p>• Maintain and organize electronic medical records (EMR) with precision and confidentiality.</p><p>• Answer phone calls and address inquiries or route them to the appropriate personnel.</p><p>• Collaborate with medical staff to ensure seamless office operations and patient flow.</p><p>• Monitor and order office supplies to support daily operations.</p>