<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>Job Summary</p><p>We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul><p><br></p>
<p>Jennifer Fukumae with <strong>Robert Half Finance & Accounting</strong> is partnering with a respected wealth management firm seeking a <strong>Senior Client Service Associate. </strong>This role blends relationship management, financial planning support, and operational oversight within a collaborative advisory team.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner closely with a Senior Financial Advisor to support existing and prospective client relationships</li><li>Prepare for and attend client meetings, manage follow-up items, and conduct select review meetings independently</li><li>Present financial plan updates and serve as a secondary advisor on designated client relationships</li><li>Act as a primary contact for client servicing needs, account questions, and transaction requests</li><li>Lead onboarding for new clients, including account opening and asset transfers</li><li>Gather and input financial planning data into planning software</li><li>Maintain accurate CRM documentation and ensure all client interactions are properly recorded</li><li>Execute ongoing account maintenance and operational requests</li><li>Ensure adherence to firm policies and regulatory standards (SEC/FINRA)</li><li>Monitor account activity and maintain compliance-ready documentation</li><li>Collaborate with advisors and the investment committee to implement portfolio adjustments</li><li>Support process improvements and firm-wide initiatives as needed</li></ul>
<p>We are looking for a motivated and detail-oriented Lead Client Services Coordinator to join our team on a contract basis in Sacramento, CA. As part of this position, you will play a key role in supporting business operations and client interactions, ensuring the smooth execution of administrative and marketing tasks. This is an excellent opportunity to contribute to a dynamic environment while growing your skills in a collaborative setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to brokers and clients across multiple ongoing projects</li><li>Develop and format presentations, reports, and marketing materials</li><li>Assist with executing marketing campaigns and property promotions</li><li>Coordinate transaction documentation and maintain organized records</li><li>Manage front desk operations, including greeting clients and monitoring the entry door</li><li>Order and maintain office and kitchen supplies</li><li>Support event coordination, including meal orders and conference room setup</li><li>Submit invoices and expense items (Coupa experience a plus)</li><li>Assist with contract-related tasks and document preparation</li><li>Collaborate with internal teams to ensure smooth office operations</li></ul><p><br></p>
<p>Robert Half is seeking a proactive and strategic <strong>HR Manager</strong> to lead human resources operations across a dynamic and growing organization. This role is responsible for delivering consultative HR support, implementing policies and programs, and driving initiatives that align with business goals. The HR Manager will lead a team of HR professionals and collaborate closely with site leadership to foster a high-performance, compliant, and inclusive workplace. For more details on this position, please call Lisa Cole at 916-649-0832. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a strategic HR advisor to site leadership, aligning people strategies with business objectives.</li><li>Lead and develop a team of HR professionals supporting multiple locations.</li><li>Oversee employee relations, performance management, and workforce development initiatives.</li><li>Partner with union representatives and management to ensure consistent application of labor relations policies and compliance with wage/hour laws.</li><li>Drive continuous improvement in HR processes and policies through data analysis and benchmarking.</li><li>Facilitate organizational planning, talent management, and succession planning efforts.</li><li>Provide coaching and guidance to employees and leaders on career development, change management, and employee engagement.</li><li>Collaborate with cross-functional teams to implement HR programs that support business transformation and growth.</li><li>Ensure compliance with federal, state, and local employment laws and regulations.</li><li>Support strategic workforce planning and skills development across sites.</li></ul><p><br></p><p><br></p>
<p>Lisa Cole with Robert Half is partnering with a growing organization is seeking a detail‑oriented Staff Accountant to support financial operations under the direction of the Chief Financial Officer. This role is responsible for analyzing financial information, maintaining accurate ledgers, preparing financial reports, and ensuring compliance across all accounting activities. For more information, please reach out to Lisa Cole at 916-649-0832. This is an in the office position. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare, examine, and analyze accounting records, financial statements, and related reports to ensure accuracy, completeness, and compliance with established standards.</li><li>Maintain and manage the chart of accounts, ensuring proper coding and account assignment.</li><li>Develop, enforce, and maintain appropriate accounting methods, policies, and principles.</li><li>Utilize discretion and independent judgment to investigate, reconcile, and correct discrepancies in financial records and reports.</li><li>Implement, modify, and document accounting and recordkeeping systems using modern software and technology.</li><li>Calculate taxes owed, prepare tax returns, and ensure compliance with tax reporting and payment requirements.</li><li>Maintain and examine financial records for internal departments and external reporting as needed.</li><li>Provide internal auditing support to enhance financial accuracy and integrity.</li><li>Appraise, evaluate, and inventory property and equipment, documenting valuation and location details.</li><li>Analyze budgetary, business, financial, and accounting data to support organizational decision-making.</li><li>Communicate and report financial information regularly to the CFO.</li><li>Perform additional accounting, financial, and administrative tasks as assigned.</li></ul><p><br></p><p><br></p>
<p>We are looking for a motivated and detail-oriented Collections Specialist to join our team in Concord, California. In this Contract to permanent position, you will be responsible for managing consumer collections accounts, ensuring timely payments, and delivering excellent communication with clients. This role requires strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle assigned consumer collections accounts, ensuring timely follow-up and resolution.</p><p>• Communicate effectively with clients to address payment issues and negotiate solutions.</p><p>• Utilize computer systems to track account activity and manage collections processes.</p><p>• Maintain a positive and detail-focused attitude while interacting with clients and team members.</p><p>• Adhere to established company procedures and guidelines for collections.</p><p>• Monitor accounts for discrepancies and escalate issues as necessary.</p><p>• Generate reports and updates on account statuses using basic Excel functions.</p><p>• Ensure consistent attendance and punctuality, adhering to the agreed-upon work schedule.</p><p>• Collaborate with team members to achieve departmental goals and objectives.</p><p>• Participate in training sessions to enhance collections and communication skills.</p>
