<p>Robert Half has a new direct-hire position for a Billing and Collections Specialist for a well-known Baltimore law firm. Our client offers strong benefits, hybrid work schedule and room for growth on the team. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Billing:</strong></p><ul><li>Prepare and process accurate client invoices in accordance with attorney instructions and client guidelines.</li><li>Review pre-bills, make edits, and finalize invoices using legal billing software </li><li>Ensure time entries are correctly recorded and compliant with client billing terms.</li><li>Submit electronic invoices through e-billing portals</li><li>Monitor and resolve billing discrepancies or client disputes promptly and professionally.</li><li>Maintain organized billing records and ensure confidentiality of sensitive information.</li></ul><p><strong>Collections:</strong></p><ul><li>Track and manage accounts receivable; follow up with clients regarding outstanding balances.</li><li>Send collection notices and engage in direct communication with clients to resolve payment issues.</li><li>Coordinate with attorneys on high-priority or delinquent accounts.</li><li>Process payments, apply them to client accounts, and reconcile records regularly.</li><li>Generate aging reports and provide regular updates to firm leadership on collection status.</li></ul><p><strong>Compliance & Reporting:</strong></p><ul><li>Ensure billing and collection practices comply with firm policies, ethical standards, and client agreements.</li><li>Maintain and update client billing profiles and contact information.</li><li>Assist with month-end closing activities and reporting.</li><li>Provide support during financial audits or internal reviews as needed.</li></ul>
<p>We are seeking a detail-oriented <strong>Accounting Specialist</strong> to join our dynamic team in Baltimore, Maryland. This <strong>contract-to-permanent role</strong> presents a fantastic opportunity for a talented professional to contribute to key accounting operations, including cash receipts, escrow management, and accounts payable processes. The ideal candidate is a team player who is organized, collaborative, and dedicated to maintaining accuracy and delivering high-quality results in financial operations.</p><p>Key Responsibilities:</p><ul><li>Accurately record and manage incoming cash receipts, including checks, lockbox payments, credit card transactions, wire transfers, and internal company transfers.</li><li>Investigate and resolve unidentified or misallocated cash receipts to ensure precise financial records.</li><li>Respond to payment-related inquiries from clients and attorneys, providing detailed account updates and resolutions to any payment issues.</li><li>Reverse and reallocate cash receipts when necessary, process minor write-offs in compliance with company policies, and assist in balancing unapplied cash and escrow accounts.</li><li>Collaborate with attorneys on tasks such as coordinating refunds, applying client funds, and supporting annual unclaimed property reporting.</li><li>Review and verify the accuracy of disbursement coding, working closely with legal administrative assistants to confirm proper client and matter numbers.</li><li>Provide backup support for escrow transactions, including handling deposits and issuing disbursement checks.</li><li>Assist with accounts payable tasks, including invoice data entry, check processing, and monthly credit card reconciliations.</li><li>Support special projects and tasks as needed within the accounting department, as assigned by the Controller or Director of Finance.</li><li>Commit to occasional overtime to meet deadlines and departmental objectives.</li></ul><p><br></p>
<p>We are looking for a skilled Payroll Specialist to join our team in Baltimore, Maryland. This position offers the unique opportunity to make a meaningful impact while contributing to accurate and efficient payroll operations. </p><p><br></p><p>Responsibilities:</p><p>• Process and review payroll to ensure accuracy and compliance.</p><p>• Handle payment requests and investigate discrepancies.</p><p>• Perform reconciliations and address escalated payroll issues promptly.</p><p>• Maintain and update payroll data, employee timesheets, and records.</p><p>• Participate in payroll-related meetings and provide valuable insights for process improvements.</p><p>• Resolve employee payroll concerns with professionalism and efficiency.</p><p>• Train both new and existing staff on payroll procedures and systems.</p><p>• Research payroll information within and ensure compliance with payroll laws.</p><p>• Recommend updates to payroll processes to align with current regulations and best practices.</p>
<p>We are looking for a meticulous Accounting Specialist to join our team in Maryland. In this Contract to permanent position, you will manage various accounting functions, including accounts payable, accounts receivable, and payroll processing. The role requires precision, organization, and the ability to handle multiple responsibilities across different entities.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, including managing checks weekly.</p><p>• Handle accounts receivable tasks, primarily posting royalty payments for vendors.</p><p>• Review and complete biweekly payroll for team, collaborating with an outsourced payroll service.</p><p>• Analyze and research insurance policies to ensure compliance and accuracy.</p><p>• Prepare and file real estate tax documentation in a timely manner.</p><p>• Conduct thorough analysis of legal fee billing to support financial accuracy.</p><p>• Maintain organized filing systems for documentation.</p><p>• Perform bank reconciliations to ensure financial records align with statements.</p><p>• Assist with ad hoc personal projects, such as compiling reports or data for specific needs.</p>
<p>Robert Half has a new direct-hire opportunity for<strong> Payroll Specialist</strong> near Tracy's Landing, MD. This position will process certified payrolls in compliance with federal, state, and local regulations, including the Davis-Bacon Act and prevailing wage laws. This position sits fully on-site Monday-Friday. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process weekly certified payroll for employees.</li><li>Ensure compliance with prevailing wage laws, including the Davis-Bacon Act, state-specific requirements, and union agreements (if applicable).</li><li>Prepare and submit Certified Payroll Reports.</li><li>Maintain and update employee data, wage rates, job classifications, and worksite locations.</li><li>Monitor hours worked and job codes to ensure correct reporting and classification.</li><li>Coordinate with project managers, HR, and accounting to gather required job and labor data.</li><li>Respond to government agency or contractor requests for audits, documentation, or payroll clarifications.</li><li>Ensure proper retention of payroll records per federal and state guidelines.</li><li>Manage garnishments, deductions, and benefit contributions as required.</li><li>Assist with general payroll processing and reporting during non-certified cycles as needed.</li><li>Stay up to date with changes in wage determinations, labor compliance, and payroll legislation.</li></ul>
<p>We are looking for a meticulous Accounting Specialist to join our team in Maryland. In this Contract to permanent position, you will manage various accounting functions, including accounts payable, accounts receivable, and payroll processing. The role requires precision, organization, and the ability to handle multiple responsibilities across different entities.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, including managing 25-35 checks weekly.</p><p>• Handle accounts receivable tasks, primarily posting royalty payments from approximately 30 vendors.</p><p>• Review and complete biweekly payroll for a team of around 15 employees, collaborating with an outsourced payroll service.</p><p>• Analyze and research insurance policies to ensure compliance and accuracy.</p><p>• Prepare and file real estate tax documentation in a timely manner.</p><p>• Conduct thorough analysis of legal fee billing to support financial accuracy.</p><p>• Maintain organized filing systems for documentation.</p><p>• Perform bank reconciliations to ensure financial records align with statements.</p><p>• Assist with ad hoc personal projects, such as compiling reports or data for specific needs.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Nottingham, Maryland. This Contract-to-permanent position offers an exciting opportunity to enhance financial operations while ensuring accuracy and efficiency in accounts payable processes. The ideal candidate will bring strong analytical skills and a proactive approach to reconciling financial data and supporting month-end closing activities.<br><br>Responsibilities:<br>• Manage purchase orders, ensuring accurate tracking and alignment with financial records.<br>• Reconcile petty cash accounts and maintain precise reporting.<br>• Handle prepaid expenses and ensure proper entries are recorded.<br>• Perform month-end accounts payable reconciliations, ensuring alignment with the general ledger.<br>• Process credit card reconciliations, including collecting and verifying receipts, and ensuring expenses are posted to the correct month.<br>• Assist in preparing accruals to support financial reporting accuracy.<br>• Conduct coding of invoices and account coding to ensure proper allocation of expenses.<br>• Facilitate check runs and Automated Clearing House (ACH) transactions.<br>• Utilize software tools such as Blackbaud, NetSuite, Sage Intacct, and Microsoft Excel to streamline accounts payable processes.<br>• Support contract audits and ensure compliance with Form 1099 reporting requirements.
<p>We are seeking a detail-oriented and motivated Billing Specialist to join our team in Baltimore MD. The ideal candidate will play a critical role in ensuring accurate billing, timely collections, and maintaining strong client relationships. This position requires exceptional organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and issue accurate client invoices in a timely manner, ensuring compliance with billing guidelines and client billing arrangements.</li><li>Collaborate with staff to gather billing information and resolve discrepancies.</li><li>Monitor and maintain proper charge and payment allocations, including expense entries and write-offs as needed.</li><li>Utilize e-billing platforms and systems to process, submit, and track invoices.</li><li>Manage accounts receivable by proactively following up with clients on outstanding balances.</li><li>Identify and address billing disputes or discrepancies, escalating complex issues to appropriate parties as needed.</li><li>Maintain detailed records of client communications and payment arrangements.</li><li>Work closely with clients to set up payment plans for overdue accounts, as required.</li><li>Ensure adherence to the billing policies and procedures, as well as client-specific billing guidelines.</li><li>Prepare and generate periodic reports on billing and collections activity for management review.</li><li>Assist in maintaining accurate client account records and ensuring compliance with internal controls.</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Washington, District of Columbia. This is a long-term contract position ideal for someone with strong organizational skills and a commitment to accuracy. The role involves managing high-volume invoice processing and reconciliation tasks while ensuring compliance with company policies.<br><br>Responsibilities:<br>• Accurately process a large volume of invoices, ensuring all entries are completed promptly and correctly.<br>• Perform Visa reconciliations to maintain accurate financial records and resolve discrepancies.<br>• Handle coding of invoices and ensure they are aligned with appropriate accounts.<br>• Conduct regular check runs to process payments efficiently.<br>• Maintain detailed records of invoice processing and payment activities.<br>• Collaborate with other departments to address any issues related to accounts payable.<br>• Ensure compliance with company policies and procedures during all financial transactions.<br>• Identify and address any discrepancies or errors in invoice processing.<br>• Support month-end and year-end closing activities as needed.<br>• Provide assistance in improving accounts payable processes for greater efficiency.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p><strong>SENIOR TAX ASSOCIATE / TAX MANAGER (DOE) - PUBLIC ACCOUNTING FIRM IN NORTHERN BALTIMORE COUNTY </strong></p><p> </p><p>My client, a public accounting firm in Northern Baltimore County, is searching for a Senior Tax Associate or Tax Manager - depending on experience. As Manager, you will be responsible for providing oversight to a small staff of tax accountants working with all entity types, tax planning projections, preparing complex federal and state, as well as individual income, estate and trust returns. You will also communicate with the IRS on an as needed basis. As Senior, you will oversee and mentor staff level tax associates and be the right hand on tax engagements to the assigned Tax Manager / Partner. This is an excellent opportunity to join a well-known and respected firm with opportunities for growth and career development!! Please submit your resume today for immediate consideration!!</p><p> </p><p>What You'll Get To Do Every Day:</p><ul><li>Review and manage staff deliverables including tax returns, extensions, tax planning calculations, and write-work for all entity types (C-Corp, S‐Corp, Partnership, fiduciary, multi-state, trust and individual).</li><li>Review Compiled financial statements for Corporations, Not for Profit entities, and Partnerships, including workpapers, accounting and adjusting entries, bank reconciliations, and client books and records.</li><li>Prepare and review complex tax planning projections for individual and corporate estimated tax liability.</li><li>Manage and monitor client deliverables and due dates.</li><li>Prepare complex U.S. and multi-state income tax returns for business entities, including consolidated and non-consolidated C-corporations, S‐Corporations, Partnerships, Fiduciary, and Non-Profit Organizations.</li><li>Prepare complex U.S. and state individual income, gift tax, and estate tax returns.</li><li>Conduct complex tax research and prepare memorandum outlining findings and conclusions.</li><li>Respond to IRS and state agency audits, inquires, and tax notices.</li><li>Communicate with IRS and clients in connection with audits, inquires, and tax notices.</li><li>Delegate projects to staff that can handle them most efficiently and provide accounting and tax assistance to staff as needed.</li><li>Engage in consulting and special projects as requested by Management and Clients.</li><li>DOE and level hired - Take direction and report to the Managers / Principals / Partners of the tax department.</li></ul><p>Please send your resume immediately to be considered to Tracy Kaszuba on LinkedIn or to Tracy.Kaszuba at RobertHalf</p>
<p>We are looking for a detail-oriented Accounting Clerk to join our team in Nottingham, Maryland. This role is integral to maintaining accurate financial records while supporting accounts payable, accounts receivable, and payroll functions. The ideal candidate will have strong organizational skills and a commitment to ensuring compliance with financial policies and procedures.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify invoices for accuracy, ensuring all necessary documentation is attached and properly coded.</p><p>• Enter invoices into the accounting system after obtaining appropriate approvals and process payments accordingly.</p><p>• Manage accounts receivable by matching payments to invoices, depositing funds, and applying payments to customer accounts.</p><p>• Prepare and distribute late notices for overdue accounts and scan deposit slips and check copies into the system.</p><p>• Process weekly payrolls, including deductions, tax updates, garnishments, and direct deposit changes.</p><p>• Generate annual W-2 forms, quarterly vacation payrolls, holiday payrolls, and other specialized payroll processes.</p><p>• Assist in ordering office supplies to maintain efficiency in day-to-day operations.</p><p>• Provide payroll-related support, such as handling unemployment claims.</p><p><br></p>
<p>Our client, a prestigious and well established global investment firm, is searching for their new Tax Manager. This high profile Tax Manager role will lead firmwide tax compliance, planning and strategy. The Tax Manager will support the key executives of the firm and report to a highly skilled Vice President. The duties for this challenging position will be varied and allow for an individual to bring value and their mark to the firm. Our client will be offering a competitive salary with other unique upside potential. </p><p> </p><p>Key responsibilities:</p><p>• Oversee the accurate preparation and review of partnership tax returns for numerous entities, including supporting accounting and records.</p><p>• Collaborate closely with external tax preparers, responding to their inquiries and reviewing the tax forms they prepare.</p><p>• Manage compliance for entities based in the US and internationally </p><p>• Ensure tax compliance in relation to investments in foreign portfolio companies.</p><p>• Provide tax strategy, guidance, and planning for the firm, as well as key executives, including quarterly estimates regarding flow through entities.</p><p>• Assist Principals regarding tax planning for flow through entities such as corresponding tax estimates.</p><p>• Perform hands-on accounting duties to support third-party accounting/administration for certain investment entities.</p><p>• Take ownership for form 1099 filings and indirect tax returns such as personal property tax and sales and use tax, as well as foreign bank account filings and certain foreign disclosures.</p><p><br></p><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.</p><p><br></p><p><br></p>
We are looking for an experienced Accounting Manager/Supervisor to join our team in Baltimore, Maryland. This role offers the unique opportunity to combine the stability of permanent employment with the dynamic challenges of consulting-style engagements. You will play a key role in supporting diverse financial initiatives while enjoying opportunities for growth and a balanced work-life schedule.<br><br>Responsibilities:<br>• Oversee month-end closing processes, ensuring timely and accurate reporting.<br>• Manage general ledger activities and maintain compliance with accounting standards.<br>• Conduct financial statement audits and address discrepancies effectively.<br>• Reconcile accounts to guarantee accuracy and reliability of financial records.<br>• Prepare and review journal entries to maintain data integrity.<br>• Identify and implement process improvements to enhance efficiency.<br>• Utilize advanced Microsoft Excel skills for financial analysis and reporting.<br>• Support system optimization efforts, including platforms like Sage Intacct, NetSuite, and SAP.<br>• Collaborate with internal teams to strengthen internal controls and compliance.<br>• Provide insights on cost management and cash flow strategies to drive business success.
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, Delaware. This role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is local and offers varied shifts.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>
<p>Robert Half has partnered with one of their specialty clients on their search for a HR Manager with a strong human resources background along with supervisory experience. This HR Manager role consist of assisting with performance management, developing, and implementing HR policies and changes, ensuring compliance with labor laws/regulations, and maintaining the internal payroll system and process. The successful candidate will conduct HR trend analysis, create employee retention strategies, assist with workers’ compensation, implement training and development, and provide conflict resolution. Ideally, we would like an HR Manager with well-rounded human resource and excellent written and verbal communication skills.</p><p><br></p><p>What you get to partake in:</p><p>· Manage the talent acquisition process</p><p>· Develop HR strategies and policies</p><p>· Maintain employee records and files</p><p>· Benefit Administration</p><p>· Onboarding/Orientation</p><p>· Assisting the safety team w/ safety program initiatives </p><p>· Maintain expertise on federal, state, and local employment laws/regulations</p><p>· Attend disciplinary meetings and exit interviews</p><p>· Oversee termination process</p><p>· Implement employee programs</p><p>· Performance Evaluations</p><p>· Coach, mentor, and guide HR generalist</p>
We are seeking an HR Systems Manager to join our team in Selbyville, Delaware. As an HR Systems Manager, your primary role will be to manage and optimize our Human Resources systems and processes. You will also participate in project management for key HR initiatives, maintain the organization's design and structure, and formulate strategies for internal HR procedures and policies. <br><br>Responsibilities:<br>• Oversee key Human Resources initiatives, including the Oracle HCM platform, annual compensation, total rewards programs, and policy creation and maintenance.<br>• Formulate strategies to optimize internal Human Resources standard operating procedures, policies, and practices.<br>• Maintain and provide suggestions on the organizational design and structure.<br>• Lead innovative and collaborative business solutions, and provide direction and support to your team.<br>• Develop reporting and analysis recommendations to measure program effectiveness, planning, and decision making.<br>• Maintain and audit records of activities, ensuring compliance with HR governance.<br>• Use data to develop short and long-term objectives for the Human Resources department.<br>• Manage the HR SharePoint and HR analytics, ensuring accurate and timely reporting.<br>• Collaborate with Accounting to maintain an accurate staffing budget and annual budget process.<br>• Research and benchmark compensation practices to maintain a competitive position.
<p>We are seeking a Staff Accountant to join our team based in Washington, District of Columbia. The role is located in Georgetown and provides free parking. The role is 100% in office. This role involves various accounting and administrative responsibilities within a dynamic organization. The successful candidate will manage all accounting and financial processes, ensuring accurate record-keeping and efficient operations. </p><p><br></p><p> Responsibilities: </p><p>• Oversee the full cycle of accounting duties, including but not limited to, accounts payable, accounts receivable, payroll and general ledger management. </p><p>• Prepare, analyze, and present monthly financial statements, budgets, and forecasts. </p><p>• Conduct bank reconciliations, manage cash flow, and ensure accurate financial record-keeping. </p><p>• Handle invoicing, bill payments, and expense reporting in a timely manner. </p><p>• Collaborate with external accountants for tax preparation and annual audits. </p><p>• Communicate effectively with vendors, project managers, designers, and clients on any issues around billing and invoicing. </p><p>• Manage administrative and operational tasks of the office, including but not limited to, managing leases, insurance, supplies, equipment, and facility emails and files. </p><p>• Maintain employee records, including attendance, benefits, and performance evaluations. </p><p>• Address employee inquiries and resolve HR-related issues in accordance with labor laws and company policies. </p><p>• Oversee day-to-day office operations, including supply management, equipment maintenance, and vendor relationships. </p><p>• Develop and implement office policies and procedures to improve efficiency. </p><p>• Coordinate meetings, events, and travel arrangements for staff. </p><p>• Provide administrative support to the leadership team as needed. </p><p><br></p><p> Please reach out to Ian Gainor via LinkedIn if interested.</p>
<p>Are you a strategic thinker with a passion for navigating the complexities of government contracting? This role offers a unique opportunity to lead high-impact contract negotiations and shape the future of public sector partnerships. As Senior Manager of Government Contracts, you’ll be at the forefront of managing critical agreements, ensuring compliance, and driving operational excellence across federal, state, and local engagements. If you're ready to bring your expertise to a dynamic environment where your decisions make a difference, this is the role for you.</p><p><br></p><p>This role is fully remote and requires the candidate to have reliable Wi-Fi. A laptop will be provided for the role.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Evaluate new business opportunities and provide contractual guidance to cross-functional teams.</li><li>Lead contract negotiations in coordination with legal and business stakeholders.</li><li>Draft and review contract terms and conditions, ensuring alignment with organizational policies.</li><li>Administer government contracts and support internal teams such as sales and program management.</li><li>Maintain accurate contract records and manage the full contract lifecycle, including renewals and close-outs.</li><li>Identify and assess contractual risks, escalating issues as needed.</li><li>Support compliance monitoring and internal/external audits.</li><li>Serve as the primary point of contact for contract-related matters with customers, subcontractors, and vendors.</li></ul>
<p>We are looking for a skilled and detail-oriented Staff Accountant to join our team in Baltimore, Maryland. This Contract-to-permanent position offers the opportunity to perform specialized accounting tasks, including monitoring accounting systems, preparing financial reports, and assisting with budgeting processes. The role involves collaborating with program managers and other officials to manage complex financial matters effectively.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee accounting tasks by assigning, reviewing, and approving the work of accounting personnel.</p><p>• Monitor and account for assets, liabilities, expenses, and invoices to ensure accurate financial records.</p><p>• Develop and modify accounting systems for third-party programs to meet organizational needs.</p><p>• Audit and analyze accounts to prepare detailed reports.</p><p>• Compile and write financial reports for submission to management.</p><p>• Assist in preparing budgets by compiling data, projecting expenditures, and monitoring allocations.</p><p>• Train and mentor employees in accounting methods and procedures to improve efficiency.</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
