<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
<p>Robert Half is seeking a proactive and customer-focused <strong>Customer Service Specialist</strong> to support one of our growing client partners. This role is ideal for individuals who are passionate about delivering excellent service, strengthening customer relationships, and helping clients navigate products, services, and solutions with confidence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer questions via phone, email, chat, or case management systems</li><li>Resolve issues by researching solutions, coordinating with internal teams, and following up promptly</li><li>Support order processing, account maintenance, and general customer requests</li><li>Record all interactions accurately in CRM or ticketing platforms</li><li>Identify trends in customer feedback and share insights to help improve service processes</li><li>Assist customers with onboarding, product navigation, and troubleshooting</li><li>Maintain a professional, customer-first approach in every interaction</li><li>Meet established performance and quality metrics</li></ul><p><br></p>
<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
<p>Robert Half is currently seeking an organized and motivated Sales Support Specialist to join a local and dynamic team. In this collaborative role, you will play a key part in supporting sales organization—ensuring exceptional service for clients and enabling the sales team to maximize their impact.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide daily administrative support to the sales team, including preparing proposals, contracts, and presentations.</li><li>Manage customer accounts and respond to client inquiries promptly and professionally.</li><li>Maintain and update CRM data to ensure accurate tracking of leads, opportunities, and sales activities.</li><li>Coordinate schedules, meetings, and travel arrangements for sales team members.</li><li>Assist with sales report generation and data analysis to support decision-making.</li><li>Work cross-functionally with other departments to facilitate smooth order processing and resolve customer issues.</li><li>Continuously identify ways to streamline sales processes and increase team efficiency.</li></ul><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for an experienced IT Manager to oversee and expand the Microsoft Dynamics 365 platform for our organization. This leadership role involves managing a team of professionals across functional analysis, technical development, and project delivery. The ideal candidate will drive platform adoption, enhance system capabilities, and ensure solutions deliver measurable business value while fostering collaboration and growth within the team.</p><p><br></p><p>Responsibilities:</p><p>• Lead the strategic development and implementation of Microsoft Dynamics 365 solutions across multiple business areas, ensuring alignment with organizational goals.</p><p>• Manage a team of IT professionals, providing mentorship, guidance, and fostering an inclusive and collaborative work environment.</p><p>• Serve as a trusted advisor to business partners, translating business needs into actionable technical solutions that deliver tangible outcomes.</p><p>• Oversee the design, configuration, integration, and support of scalable and secure Dynamics 365 systems, ensuring optimal usability.</p><p>• Develop and manage the platform strategy and roadmap in collaboration with stakeholders, ensuring alignment with industry best practices.</p><p>• Drive project and portfolio management activities, including resource allocation, risk assessment, and timely delivery within scope and budget.</p><p>• Maintain compliance with data protection regulations, cybersecurity standards, and organizational IT policies.</p><p>• Manage vendor relationships to ensure contract compliance, maximize value, and stay informed on emerging platform features.</p><p>• Monitor and enhance system functionality to support evolving business needs, including customer advocacy and service quality.</p><p>• Budget and plan for future projects and resources, ensuring operational efficiency and effectiveness.</p>
<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
<p> </p><p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p> </p><p>Salary is 50,000 - 60,000.</p><p> </p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p> </p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
<p>We are looking for a detail-oriented Office Manager to oversee daily administrative operations in our Hackettstown, New Jersey office. This Contract to permanent position requires a proactive individual capable of managing tasks with precision and maintaining an organized workspace. The ideal candidate will have experience in administrative support and a proven ability to work independently.</p><p><br></p><p>Responsibilities:</p><p>• Handle the receipt, sorting, and distribution of incoming mail efficiently.</p><p>• Prepare and send membership materials, including renewals, to new and existing members.</p><p>• Scan photographs and ensure they are properly formatted for use on membership cards.</p><p>• Print and distribute membership cards with attention to accuracy.</p><p>• Maintain accurate and up-to-date records related to membership activities.</p><p>• Organize and manage bills, checks, and receipts on a weekly basis.</p><p>• Resolve basic issues with office equipment and technology as needed.</p><p>• Ensure the office environment is clean, organized, and maintained at all times.</p><p>• Work autonomously, demonstrating initiative and strong problem-solving skills.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join a leading financial services organization on a contract basis. This Customer Experience Specialist role is located in the Greater Philadelphia Region and involves providing exceptional administrative and client support to ensure seamless operations. The ideal Customer Experience Specialist candidate thrives in a fast-paced environment and demonstrates excellent organizational and communication skills.</p><p><br></p><p>What you get to do every single day:</p><p>• Coordinate and schedule meetings while managing calendars with precision.</p><p>• Send meeting invitations and links, ensuring all participants have the necessary information.</p><p>• Record and document meeting minutes for future reference and action.</p><p>• Perform accurate data entry and maintain organizational records.</p><p>• Manage and update spreadsheets to ensure data consistency.</p><p>• Respond to client inquiries with professionalism and resolve any concerns.</p><p>• Support client relations through additional administrative tasks and projects.</p><p>• Collaborate with internal teams to enhance overall client experience.</p>
<p>Robert Half is seeking a motivated Customer Service Representative to deliver an exceptional experience to every client. In this role, you’ll serve as the first point of contact, assisting customers via phone, email, and chat, and providing timely solutions to inquiries and issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer requests and questions across multiple communication channels.</li><li>Resolve product or service problems by clarifying customer complaints, determining root causes, and delivering effective solutions.</li><li>Document all interactions and follow company guidelines for issue escalation when necessary.</li><li>Maintain accurate records of customer contacts and transactions.</li><li>Demonstrate empathy, patience, and a positive attitude throughout all customer interactions.</li><li>Collaborate with internal teams to address customer needs.</li><li>Stay current with product knowledge, policies, and system updates.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are seeking a dedicated Customer Care Social Media Specialist to join our team in Edison, New Jersey. This is a long-term contract position where you will play a pivotal role in engaging with customers across various social media platforms, ensuring their concerns are addressed with attention to detail and care. The role requires a hybrid schedule, working four days in the office and one day remotely, with occasional weekend shifts conducted remotely.<br><br>Responsibilities:<br>• Monitor and respond to customer inquiries and complaints on social media platforms, maintaining an attentive and consistent corporate voice.<br>• Collaborate with the corporate communications team to draft responses and develop content that addresses customer concerns effectively.<br>• Research and analyze customer feedback from public sites and blogs to identify trends and escalate issues as necessary.<br>• Provide resolutions to customer complaints, including issuing refunds or goodwill gestures within established guidelines.<br>• Use the Price Plus database to access customer profiles, update information, and address inquiries related to promotions.<br>• Advise the social media communications team on trending topics, recalls, and promotional programs to ensure alignment with customer needs.<br>• Create scripts and response libraries to maintain a unified voice across all communication channels.<br>• Track and report social media trends and customer concerns to help guide decision-making and improve customer satisfaction.<br>• Develop educational and consumer-facing content to proactively address issues and enhance brand reputation.<br>• Support the customer care team by sharing knowledge of current social media promotions and campaigns.
Our client in NE Philadelphia is expanding and is seeking a detail-oriented, deadline-driven Escrow Coordinator to support escrow closers and clearance officers. As the initial point of contact for clients, agents, and lenders, the Escrow Coordinator plays a key role in delivering fast, accurate, and exceptional customer service. This position is ideal for professionals who thrive in a fast-paced title environment, enjoy staying organized, and take pride in providing a seamless experience for all parties involved.<br><br>Key Responsibilities:<br><br>Upfront File Preparation:<br>Ensure order opening quality control and accuracy of new files.<br>Complete initial file setup, data entry, and create internal tasks.<br>Send introductory communications to clients and real estate partners, establishing a professional experience.<br>Pre-Closing Tasks:<br><br>Prepare preliminary Closing Disclosures (CDs) and fee sheets.<br>Generate and manage Closing Protection Letters (CPLs).<br>Order mortgage payoffs and necessary tax certifications, estoppels, sewer/water certifications, and HOA documents.<br>Provide title insurance quotes to borrowers, lenders, and agents.<br>Scheduling & Coordination:<br><br>Schedule all closings with clients, lenders, agents, and notaries/attorneys in a responsive and efficient manner.<br>Confirm wire instructions with all parties for compliance and security.<br>Communicate proactively and timely throughout the pre-closing process to keep all stakeholders informed.<br>Qualifications:<br><br>High school diploma required; bachelor's degree preferred.<br>Title/escrow experience strongly preferred (processing, pre-processing, or closing support).<br>Strong communication skills with a focus on customer service and reliability.<br>High attention to detail and ability to manage multiple files simultaneously.<br>Comfortable in a fast-paced, high-volume environment.<br>Experience with SoftPro is a plus.<br><br>For immediate consideration please call Christine at 215-244-1870, or send your current resume to Christine.MacMahon@RobertHalf com. Stay warm and safe!
<p>Our client is looking for an experienced Collections Manager to lead our collections team and oversee the recovery of outstanding accounts receivable. This role focuses on optimizing collection strategies, ensuring compliance with regulations, and fostering collaboration across departments to resolve disputes efficiently. The ideal candidate will bring strong leadership skills, deep industry knowledge, and a commitment to improving processes and achieving financial goals.</p><p><br></p><p>Salary is 125,000 - 135,000. </p><p><br></p><p>Benefits include medical, dental, and vision insurance, 401k, and PTO. </p><p><br></p><p>Responsibilities:</p><p>• Manage and supervise the collections team, including recruiting, training, and conducting performance evaluations.</p><p>• Design and implement effective strategies to enhance collection rates and streamline processes.</p><p>• Analyze accounts receivable aging reports to prioritize and direct collection efforts.</p><p>• Collaborate with internal departments such as sales, legal, and customer service to address payment disputes and ensure resolutions.</p><p>• Prepare detailed reports on collection performance, trends in delinquency, and cash flow projections.</p><p>• Ensure all collection activities align with legal standards and company policies, including adherence to the Fair Debt Collection Practices Act.</p><p>• Evaluate accounts for escalation, legal action, or write-off when necessary.</p><p>• Identify opportunities for system and process improvements to increase operational efficiency.</p><p>• Monitor team performance and provide coaching to maintain high standards and achieve departmental goals.</p>
<p>We are seeking an experienced and strategic <strong>Credit Manager</strong> to lead the credit and collections function for a large-scale manufacturing organization with a diverse customer base and high transaction volume. This role plays a critical part in protecting cash flow, minimizing credit risk, and supporting profitable growth across domestic and international markets. The Credit Manager will partner closely with Sales, Customer Service, Operations, and Finance leadership to establish credit policies that balance risk management with customer relationships—while leading a high-performing credit team in a fast-paced, complex environment.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and oversee the company’s credit and collections operations for a high-volume, multi-entity manufacturing business</li><li>Establish, implement, and continuously improve credit policies, procedures, and internal controls</li><li>Evaluate customer creditworthiness through financial analysis, credit reports, trade references, and industry trends</li><li>Set and manage customer credit limits and payment terms aligned with company risk tolerance</li><li>Drive timely collections and resolution of disputed accounts while maintaining strong customer relationships</li><li>Monitor accounts receivable aging, DSO, bad debt exposure, and overall credit risk metrics</li><li>Partner with Sales and Customer Service to support new customer onboarding and complex contract terms</li><li>Manage escalations related to delinquent accounts, including legal actions, liens, or third-party collections when necessary</li><li>Prepare and present credit risk analysis and reporting to senior finance leadership</li><li>Lead, mentor, and develop a team of credit analysts and collections professionals</li><li>Support audits and ensure compliance with SOX, internal policies, and regulatory requirements</li></ul><p><br></p>
<p>We are looking for a highly organized Partner Support Coordinator III to join our team on a long-term contract basis. In this role, you will oversee the entire order lifecycle, ensuring seamless coordination between selling partners and internal teams. This virtual position offers the opportunity to utilize your communication, multitasking, and customer service skills in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming orders from selling partners, ensuring accurate input into the system and timely completion.</p><p>• Serve as a liaison between external selling partners and internal teams to facilitate smooth communication and operations.</p><p>• Maintain high levels of customer service while addressing partner inquiries and resolving issues promptly.</p><p>• Enter and update data across relevant systems with precision and attention to detail.</p><p>• Coordinate with teams to meet deadlines and ensure all order-related tasks are completed efficiently.</p><p>• Monitor progress of orders, providing updates and ensuring adherence to timelines.</p><p>• Collaborate with sales and other departments to optimize workflows and improve processes.</p><p>• Utilize CRM and other tools to track and manage partner interactions effectively.</p><p>• Support high-volume operations while maintaining accuracy and quality standards.</p><p>• Adapt to flexible working hours as needed to meet project requirements.</p>
<p>We are looking for a meticulous and driven Accounts Receivable Analyst to join our finance team in Bethlehem, Pennsylvania. In this role, you will play a key part in managing customer accounts, ensuring timely collections, and contributing to accurate financial reporting. Collaborating across departments, you’ll focus on improving AR processes and maintaining compliance with accounting standards.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Analyze customer accounts to support the timely collection of outstanding balances.</p><p>• Prepare and reconcile aging reports to identify trends, risks, and opportunities for improvement.</p><p>• Investigate and resolve discrepancies related to invoices, deductions, short payments, and chargebacks.</p><p>• Assist with month-end close activities, including reconciliations and reporting.</p><p>• Monitor customer payment behaviors and contribute to credit risk assessments.</p><p>• Partner with Sales and Customer Service teams to address billing and account-related issues.</p><p>• Ensure adherence to internal controls, company policies, and accounting standards.</p><p>• Participate in initiatives to improve AR processes and enhance system efficiency.</p><p>• Provide documentation and respond to inquiries during audits.</p>
We are looking for an experienced Partner Support Coordinator III to join our team in a long-term contract position. This role requires an individual to oversee and manage orders from contracted sales partners, ensuring efficient processing and successful completion. The ideal candidate will excel in communication, organization, and teamwork while maintaining a high level of accuracy and attention to detail.<br><br>Responsibilities:<br>• Process incoming orders from contracted selling partners and input them into the system with precision.<br>• Monitor the progress of orders from initiation to completion, ensuring all timelines are met.<br>• Serve as the main point of contact between authorized selling partners and internal teams to address inquiries and resolve issues.<br>• Collaborate with various departments to ensure seamless communication and coordination.<br>• Maintain high standards of customer service when interacting with partners and team members.<br>• Handle data entry tasks efficiently while ensuring information accuracy.<br>• Adapt to a high-volume workload and prioritize tasks effectively to meet deadlines.<br>• Provide regular updates on order status and escalate issues when necessary.<br>• Utilize CRM and HRIS systems to manage partner information and track order progress.<br>• Contribute to team efforts by sharing insights, supporting colleagues, and improving processes.
<p>Our client, a CPA firm in the greater Wilkes-Barre area, is seeking to hire a Tax and Audit Manager to join their team. The Tax and Audit Manager is a senior-level professional responsible for managing the firm’s tax compliance, advisory, and audit review functions. This role provides day-to-day technical leadership to staff accountants and tax preparers while coordinating closely with the firm’s non-working owner and Office Manager to ensure timely, accurate, and compliant service delivery.</p><p><br></p><p>The Tax and Audit Manager oversees individual, corporate, and partnership tax engagements; monitors staff workflow and quality; manages filing deadlines and extensions; responds to taxing authority notices; and advises clients on tax planning and savings opportunities.</p><p><br></p><p>Essential Duties and Responsibilities</p><p>Tax Compliance & Technical Oversight</p><p>• Manage and oversee the preparation, review, and timely filing of:</p><p>• Individual income tax returns</p><p>• Corporate and S-corporation returns</p><p>• Partnership returns</p><p>• Related state and local filings</p><p>• Ensure accuracy, completeness, and compliance with federal, state, and local tax laws and professional standards.</p><p>• Review complex tax returns and resolve technical issues prior to submission.</p><p>• Manage extensions, estimated tax payments, and filing calendars for all clients.</p><p>• Monitor changes in tax law and assess firm and client impact.</p><p><br></p><p>Client Service & Tax Advisory</p><p>• Serve as a primary technical contact for assigned clients.</p><p>• Advise clients on tax planning strategies and legitimate tax savings opportunities.</p><p>• Assist with and respond to IRS and state tax notices, audits, and correspondence.</p><p>• Coordinate with clients to obtain complete and timely tax information.</p><p>• Communicate complex tax matters in a clear, professional, and practical manner.</p><p><br></p><p>Audit Responsibilities</p><p>• Review audit workpapers and draft financial statements for accuracy and compliance.</p><p>• Assist with audit planning, supervision, and quality control.</p><p>• Prepare or review audit reports for submission, subject to final approval by the firm owner.</p><p>• Ensure adherence to applicable auditing standards and firm policies.</p><p><br></p><p>Staff Supervision & Workflow Management</p><p>• Lead, mentor, and support staff accountants, tax preparers, and seasonal personnel.</p><p>• Assign work, monitor progress, and ensure deadlines are met during tax season and throughout the year.</p><p>• Review staff work and provide constructive feedback and training.</p><p>• Assist in onboarding and training new staff members.</p><p>• Identify workflow inefficiencies and recommend improvements.</p><p><br></p><p>Office Operations & Process Management</p><p>• Coordinate with the Office Manager on tax season scheduling, staffing needs, and workflow planning.</p><p>• Assist in developing, updating, and documenting tax office procedures, checklists, and quality control processes.</p><p>• Support firm-wide compliance with internal policies and professional standards.</p><p>• Participate in continuous improvement of systems, templates, and procedures.</p><p><br></p>
We are looking for a dedicated Call Center Specialist to join our team in Somerset, New Jersey. In this role, you will handle inbound customer inquiries, provide exceptional service, and ensure customer satisfaction through efficient communication and problem-solving. This is a long-term contract position offering the opportunity to work in a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer questions and concerns with professionalism.<br>• Deliver high-quality customer service by effectively handling inquiries and resolving issues.<br>• Maintain accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance customer experience and share best practices.<br>• Utilize basic office tools and software to manage call center operations efficiently.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Provide detailed product or service information to customers when required.<br>• Identify and escalate unresolved issues to the appropriate department for further assistance.<br>• Demonstrate a thorough understanding of call center processes and standards.<br>• Continuously strive to improve customer satisfaction through proactive communication and support.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>A busy company in the Flanders area is seeking a Payroll Administrator to join their team. This Payroll Administrator will get the change to join a growing company that offers work flexibility and career advancement. This Payroll Administrator will oversee payroll operations, ensuring accurate and timely processing while maintaining compliance with all applicable laws and regulations. The ideal Payroll Administrator will have high volume processing experience, proficiency in ADP Workforce Now (not required), and have processed Canadian payroll (not required). Other responsibilities of this Payroll Administrator will include but not be limited to: </p><p><br></p><p>Payroll Administrator Responsibilities:</p><p>• Manage bi-weekly and weekly payroll processes using ADP Workforce Now, ensuring accuracy and timeliness.</p><p>• Maintain and update employee records in payroll databases, adhering to organizational standards.</p><p>• Handle garnishments, deductions, and other payroll adjustments in compliance with regulations.</p><p>• Collaborate with finance team members on tax matters and payroll-related inquiries.</p><p>• Prepare and generate reports, including statistical data and ad-hoc analyses, using payroll systems and Excel.</p><p>• Assist in year-end payroll close processes and review W-2 forms for completeness.</p><p>• Develop and provide benefits-related data for insurance carriers, actuaries, and organizational leadership.</p><p>• Ensure compliance with ERISA, ACA, and other employment laws by supervising required filings and reports.</p><p>• Support the preparation of applications and documentation for federal and state agencies.</p><p>• Perform additional payroll or administrative tasks as assigned by management.</p><p><br></p><p>This Payroll Administrator position pays between $70,000 and $80,000 annually depending on experience. If interested in this Payroll Administrator role, apply today! </p>
