We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.<br><br>Responsibilities:<br>• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.<br>• Perform precise technical data entry to maintain accurate records.<br>• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.<br>• Utilize internal databases for tracking orders and addressing customer requests or modifications.<br>• Respond to customer inquiries professionally and document interactions in the system.<br>• Collaborate with field service teams to address and resolve long-term service challenges.<br>• Handle incoming calls regarding order status with clarity and professionalism.<br>• Support accounts receivable processes by verifying billing accuracy and following up on collections.<br>• Prepare regular and specialized reports related to management or quality metrics.<br>• Identify and recommend process improvements to enhance operational efficiency.
<p>We are looking for a skilled Accounts Receivable / Collections Specialist to join our team in Stone Mountain, Georgia. In this role, you will oversee customer accounts, address inquiries, and ensure timely collections while maintaining accurate records. This is a long-term contract position offering a dynamic opportunity to contribute to the financial operations of a company specializing in restoration and commercial apartment complexes.</p><p><br></p><p>Responsibilities:</p><ul><li>Conduct collection calls and correspondence within a fast-paced environment, focusing on reducing delinquency and meeting department goals.</li><li>Address customer concerns regarding collections, refunds, account adjustments, and discrepancies while maintaining a high level of customer service.</li><li>Monitor and manage assigned customer accounts, including reconciliations, adjustments, and processing credit memos.</li><li>Prepare and distribute monthly delinquency notices and credit memos, ensuring accurate reporting.</li><li>Investigate and resolve payment disputes, ensuring outstanding balances are addressed effectively.</li><li>Weekly and monthly reporting to direct supervisor</li><li>Monthly Delinquency notices</li><li>Processing monthly credit memos and the appropriate reporting</li><li>High volume phone calls to delinquent customers</li><li>Reconcile customer disputes as they pertain to payment of outstanding balances that are due</li><li>Provide excellent & considerate customer service</li><li>Participate in team planning meetings</li><li>Meet defined department goals and activity metrics</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
<p>We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Alpharetta, Georgia. In this role, you will be responsible for managing accounts receivable, ensuring prompt payment of outstanding invoices, and resolving payment discrepancies. </p><p><br></p><p>Responsibilities:</p><p>• Oversee accounts receivable to ensure timely collection of outstanding balances.</p><p>• Investigate and resolve billing issues, disputes, and payment discrepancies promptly.</p><p>• Maintain accurate and up-to-date records of collection activities using NetSuite.</p><p>• Generate and analyze aging reports and collection metrics in Excel to monitor portfolio performance.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Finance, to address customer concerns effectively.</p><p>• Recommend actions for delinquent accounts, including escalation or write-offs, as needed.</p><p>• Ensure adherence to company policies and compliance with relevant regulations throughout collection processes.</p><p>• Communicate with clients professionally to negotiate payment arrangements and clarify account details.</p>
<p>We are looking for a detail-oriented Cash Application Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will play a vital role in managing accounts receivable processes and ensuring the accurate application of customer payments. </p><p><br></p><p>Responsibilities:</p><p>• Accurately process and distribute customer invoices in compliance with company policies.</p><p>• Record customer payments, including wire transfers, checks, and credit card transactions, into Oracle systems.</p><p>• Investigate and resolve discrepancies such as unapplied cash or payment issues in a timely manner.</p><p>• Monitor overdue accounts by preparing aging reports and recommending appropriate actions.</p><p>• Perform regular account reconciliations to ensure financial records are up-to-date and precise.</p><p>• Collaborate with the accounting team during month-end and year-end closings by providing required documentation and insights.</p><p>• Maintain organized records of transactions and customer communications for efficient reference.</p><p>• Utilize advanced Excel functions, including pivot tables and VLOOKUPs, to analyze financial data and generate reports.</p><p>• Participate in initiatives to improve processes and enhance efficiency in accounts receivable operations.</p>
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
We are looking for a creative and detail-oriented Marketing Specialist to join our team in Duluth, Georgia. In this role, you will oversee the development and execution of marketing initiatives designed to enhance brand visibility and drive engagement across various digital platforms. Your expertise in campaign management and digital marketing strategies will play a key role in achieving our business goals.<br><br>Responsibilities:<br>• Develop and implement marketing campaigns to effectively promote products or services.<br>• Manage email campaigns, ensuring content aligns with brand messaging and drives customer engagement.<br>• Collaborate with cross-functional teams to coordinate and execute marketing activities.<br>• Design and produce creative assets using Adobe Creative Cloud tools for digital and print use.<br>• Monitor campaign performance and analyze data to optimize strategies and improve results.<br>• Conduct market research and stay updated on industry trends to inform marketing decisions.<br>• Maintain a consistent brand presence across all digital channels, including social media.<br>• Assist in creating and managing budgets for marketing initiatives.<br>• Provide regular reports on campaign effectiveness and propose actionable recommendations.
<p>Robert Half HR Solutions is currently partnering with a client that is looking to add a Benefits Administrator to their team. The Benefits Administrator will support 1400+ employees across multiple states. The experienced, detail-oriented Benefits Administrator will manage and administer all aspects of their employee benefits programs. This is a sole contributor role responsible for oversight and day-to-day execution of their medical, dental, vision, disability, and leave management plans, serving as the primary point of contact for all employee benefits queries.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sole Benefits Administration:</strong> Own all aspects of employee benefits management in-house for 1,400 employees across multiple states.</li><li><strong>Plan Oversight:</strong> Administer medical, dental, vision, and disability plans. Troubleshoot issues, process enrollments/changes/terminations, and maintain data accuracy.</li><li><strong>Leave Management:</strong> Oversee all leaves of absence (LOA), FMLA, and ADA processes internally—assess eligibility, prepare and send required letters, monitor cases (typically 5–8 employees out at a time), and maintain compliance documentation.</li><li><strong>Workers’ Comp Coordination:</strong> Interface with the workers’ compensation vendor and coordinate integration of claims leading to FMLA or ADA cases.</li><li><strong>Open Enrollment:</strong> Lead the annual benefits open enrollment process, ensuring smooth execution, accurate communications, and data integrity.</li><li><strong>Carrier Feeds/EDI Integration:</strong> Manage carrier data feeds, troubleshoot errors, and serve as the liaison with plan carriers.</li><li><strong>Invoice Reconciliation:</strong> Review, reconcile, and process benefits invoices. Resolve discrepancies and support finance with reporting.</li><li><strong>Employee Education & Support:</strong> Serve as the subject matter expert and first point of contact for all employee questions regarding benefits, providing education and customer support as needed.</li></ul><p><br></p><p>This is a great opportunity to join a growing organization and work for a dynamic HR Leader!</p><p><br></p>
We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this hybrid role, you will work both onsite and remotely to ensure efficient management of accounts and resolution of payment discrepancies. This is a long-term contract position offering an excellent opportunity for career growth in a dynamic environment.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 60 accounts, ensuring timely collection of payments.<br>• Investigate and resolve pricing discrepancies and other account issues through research and effective communication.<br>• Conduct regular follow-up calls with clients to address overdue payments and maintain strong business relationships.<br>• Utilize Excel to track, analyze, and report on account statuses and collection efforts.<br>• Collaborate with internal teams to streamline billing processes and ensure accuracy.<br>• Maintain detailed records of collection activities and account communications.<br>• Adhere to company policies and procedures while meeting collection targets.<br>• Monitor account trends and recommend strategies to improve collection rates.<br>• Provide support for audits and compliance reviews related to accounts receivable.<br>• Work in a hybrid schedule, balancing onsite and remote work effectively.
<p>Robert Half HR Solutions is currently partnering with a client in the Suwanee area that is looking to add an experienced Global Manager of Benefits to oversee the design, administration, and optimization of employee benefits programs and leave management for a growing organization. This role involves leading a team, managing vendor relationships, and ensuring compliance with relevant regulations while delivering competitive and effective benefits packages. The ideal candidate will have a strategic mindset paired with a hands-on approach to managing benefits operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, implementation, and ongoing management of health, wellness, retirement, and leave policies for employees.</p><p>• Supervise and mentor a team of Benefits Specialists, ensuring high performance and fostering growth.</p><p>• Collaborate with brokers and vendors to negotiate and design competitive benefits packages.</p><p>• Conduct regular analysis of benefits programs to ensure alignment with organizational goals and employee needs.</p><p>• Oversee the administration of benefits using Workday software, ensuring efficiency and accuracy.</p><p>• Monitor compliance with legal and regulatory standards related to employee benefits.</p><p>• Provide strategic recommendations to senior leadership regarding benefits enhancements and cost-effective solutions.</p><p>• Manage communication strategies to educate employees about benefits offerings and changes.</p><p>• Serve as the primary point of contact for escalated benefits-related inquiries and issues.</p>
<p>Our client is seeking a permanent full-time workers' compensation and insurance defense litigation attorney to join their team in Atlanta, Georgia. This role involves managing a broad range of legal tasks, including representing clients in hearings, preparing legal documents, and offering sound counsel. The ideal candidate will bring a deep understanding of workers' compensation law and a dedication to delivering high-quality legal services.</p><p><br></p><p>• Represent clients in workers' compensation defense cases, ensuring their interests are effectively advocated.</p><p>• Conduct depositions to gather testimony and build strong legal arguments.</p><p>• Prepare and respond to motions and discovery requests in alignment with case strategy.</p><p>• Attend hearings and other legal proceedings to present cases effectively.</p><p>• Provide expert legal consultation to clients, offering strategic guidance tailored to their needs.</p><p>• Collaborate with colleagues and stakeholders to manage insurance defense litigation claims.</p><p>• Maintain accurate documentation and adhere to billable hours requirements.</p><p>• Draft comprehensive legal documents, including pleadings and correspondence.</p><p>• Stay updated on changes in workers' compensation laws and insurance defense practices.</p>
We are looking for a dynamic and personable Receptionist to join a team-oriented law firm in Atlanta, Georgia. In this contract position, you will serve as the welcoming face of the firm, ensuring a detail-oriented and friendly experience for all visitors and staff. This role offers the opportunity to work in a collaborative environment that values team activities and ongoing growth.<br><br>Responsibilities:<br>• Greet attorneys, staff, and visitors with a warm and attentive demeanor.<br>• Manage incoming calls efficiently using a multi-line switchboard system.<br>• Maintain a tidy and welcoming reception area to uphold the firm's standards.<br>• Assist with administrative tasks, including document handling and correspondence.<br>• Coordinate schedules and appointments as needed to support the team.<br>• Provide information about local geography and directions to visitors when necessary.<br>• Collaborate with team members to support office events and activities.<br>• Utilize Microsoft Office tools to create and manage documents and communications.<br>• Ensure confidentiality and a high standard of conduct in all interactions and tasks.
