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15 results for Customer Experience Specialist in Duluth, GA
- Winder, GA
- onsite
- Temporary / Contract
- 17 - 23 USD / Hourly
- <p><strong>About the Role</strong></p><p>We are seeking a friendly and dependable <strong>Customer Service Representative</strong> to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle primarily <strong>outbound and follow-up calls to existing leads</strong>, assisting customers, answering questions, and scheduling appointments for the sales team.</p><p>This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
- 2026-06-04T00:00:00Z
- Decatur, GA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
- 2026-06-12T00:00:00Z
- Berkeley Lake, GA
- onsite
- Temporary / Contract
- 17 - 23 USD / Hourly
- <p><strong>About the Role</strong></p><p>We are seeking a friendly and dependable <strong>Customer Service Representative</strong> to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle outbound and inbound phone calls, assisting customers, answering questions, and scheduling appointments for the sales team. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
- 2026-06-19T00:00:00Z
- Smyrna, GA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
- 2026-06-12T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary to Hire
- 24 - 28.85 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a busy team in Georgia on a contract basis with the potential for a permanent role. This position supports customers, vendors, and internal partners by coordinating orders, tracking deliveries, and resolving service issues in a fast-moving environment. The ideal candidate brings a strong background in customer support and supply chain operations, with the ability to stay organized while handling multiple requests throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for customers by responding to inbound inquiries and providing timely updates on orders, shipments, and service needs.</p><p>• Enter and manage customer orders with accuracy, ensuring purchase order details, inventory availability, and delivery requirements are properly recorded.</p><p>• Coordinate with vendors, carriers, and internal teams to support procurement activity, shipment scheduling, and order fulfillment.</p><p>• Monitor the progress of open orders and proactively address delays, discrepancies, or delivery concerns to maintain a high level of customer satisfaction.</p><p>• Handle both incoming and outgoing communication related to order status, vendor follow-up, and issue resolution in a high-volume setting.</p><p>• Use systems such as PeopleSoft, SAP, or similar platforms to review transactions, update records, and maintain accurate operational data.</p><p>• Support inventory and logistics processes by tracking product movement, confirming shipment details, and helping ensure smooth order flow.</p><p>• Organize and prioritize multiple service requests at once while maintaining professionalism, responsiveness, and attention to detail.</p>
- 2026-06-19T00:00:00Z
- Norcross, GA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
- 2026-06-12T00:00:00Z
- Jonesboro, GA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
- 2026-06-12T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
- 2026-06-12T00:00:00Z
- Kennesaw, GA
- onsite
- Temporary / Contract
- 17 - 23 USD / Hourly
- <p><strong>About the Role</strong></p><p>We are seeking a friendly and dependable <strong>Customer Service Representative</strong> to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle outbound and inbound phone calls, assisting customers, answering questions, and scheduling appointments for the sales team. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
- 2026-06-05T00:00:00Z
- Snellville, GA
- onsite
- Temporary / Contract
- 17 - 23 USD / Hourly
- <p><strong>About the Role</strong></p><p>We are seeking a friendly and dependable <strong>Customer Service Representative</strong> to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle primarily <strong>outbound and follow-up calls to existing leads</strong>, assisting customers, answering questions, and scheduling appointments for the sales team.</p><p>This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
- 2026-06-04T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 22.325 - 25.85 USD / Hourly
- We are looking for a detail-oriented individual to support workers’ compensation claim management for a transport organization in Atlanta, Georgia. This Contract position focuses on reviewing, resolving, and documenting claims while ensuring compliance with Georgia workers’ compensation requirements. The ideal candidate will collaborate with employees, medical providers, supervisors, and legal partners to move claims forward efficiently and support timely return-to-work outcomes.<br><br>Responsibilities:<br>• Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process.<br>• Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction.<br>• Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making.<br>• Coordinate with injured employees, leaders, physicians, rehabilitation specialists, and state workers’ compensation contacts to facilitate recovery and return-to-work planning.<br>• Oversee the timely handling of medical and wage-related payments, while maintaining accurate files and submitting required state reporting within deadlines.<br>• Complete daily administrative activities such as opening new claims, reviewing incident materials, and updating claim records.<br>• Partner with legal counsel by supplying claim information, documentation, and case support for matters involving litigation.<br>• Identify recovery opportunities, including subrogation and applicable trust fund matters, and pursue them within required timeframes.<br>• Provide additional operational support as needed, including related assignments that assist broader departmental or field activities.
- 2026-06-15T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.</p><p><br></p>
- 2026-06-04T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.</p>
- 2026-06-09T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.</p>
- 2026-06-18T00:00:00Z
- Alpharetta, GA
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- The Online Marketing Specialist – Performance Marketing drives paid search strategy, execution, and optimization to increase experience in traffic and measurable growth across digital channels. This role manages campaigns across Google Ads and Microsoft Ads within a product-focused, B2B e-commerce environment. It leverages automation, platform-based machine learning, and emerging AI tools to improve performance through continuous testing and optimization. The position requires strong analytical skills, independent ownership of campaigns, and the ability to identify and scale growth opportunities. <br> What Success Looks Like Improve ROAS and reduce CPA through ongoing optimization Scale high-performing campaigns that drive experience in traffic and revenue Execute structured testing that delivers actionable insights Build automated reporting to improve visibility and decision-making <br> Key Responsibilities Campaign Management Plan, launch, and optimize paid search campaigns across Google Ads and Microsoft Ads Manage keyword strategy, targeting, bids, and ad development Leverage automation (e.g., Smart Bidding, Performance Max) to improve efficiency Monitor performance and implement data-driven optimizations Partner with platform representatives on new features and opportunities Optimization & Testing Use automation and AI tools to identify and execute optimization strategies Run structured experiments (A/B testing across bids, audiences, and creative) Analyze results and scale successful initiatives Identify opportunities to streamline campaign management and reporting Analytics & Reporting Track performance metrics including ROAS, CPA, conversion rate, and revenue Build dashboards and automate reporting Deliver regular insights, recommendations, and ad hoc analysis E-Commerce & Cross-Functional Support Support product-focused and e-commerce campaigns, including new launches Develop campaigns to increase product visibility and conversions Partner with product, content, and SEO teams to align strategy Technology & Continuous Improvement Stay current on PPC trends, tools, and platform updates Evaluate and test new technologies, features, and automation capabilities Document campaign strategies, testing, and performance insights
- 2026-06-09T00:00:00Z