Results for Customer Experience Specialist Jobs in Duluth, GA

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Customer Collections Specialist

Duluth, GA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Duluth, Georgia, in a contract-to-permanent opportunity. This role is ideal for someone who can balance account follow-up with strong service skills, helping customers resolve outstanding balances while preserving positive business relationships. The position supports daily accounts receivable activities and works closely with cross-functional partners to address billing questions, payment issues, and account concerns. Responsibilities: • Oversee a portfolio of customer accounts and communicate regularly with clients regarding overdue balances and payment status. • Record outreach activity, payment discussions, and account changes accurately within accounting platforms and internal records. • Collaborate with billing, accounts receivable, sales, and customer service teams to investigate and resolve account discrepancies. • Arrange and track payment plans when appropriate, ensuring commitments are documented and followed through. • Assist with reconciling account balances and support the proper posting and application of incoming payments. • Identify severely past-due or higher-risk accounts and raise them to management for further review. • Maintain organized account files and ensure supporting documentation remains current and accurate. • Contribute to month-end accounts receivable tasks and reporting as business needs require.
2026-10-12T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems. Responsibilities:• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.
2026-10-15T00:00:00Z

Patient Services Specialist

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a detail-oriented Patient Services Specialist to support patient service operations for a medical device organization in Atlanta, Georgia. This contract position with the potential to become permanent plays an important role in coordinating device-related workflows, maintaining accurate records, and helping ensure timely service for patients and customers. The ideal candidate brings strong administrative ability, a service-focused mindset, and the organization skills needed to manage multiple tasks in a fast-paced environment. Responsibilities: • Enter and process new patient details in internal platforms and Salesforce with a high level of accuracy. • Prepare and activate patient devices in accordance with order and service requirements. • Review, attach, and maintain supporting documentation for each device request based on customer needs. • Generate shipment labels and confirm that shipping information is complete and correct before dispatch. • Upload required reports and maintain current records within company systems. • Monitor outbound and return deliveries, keeping visibility on device movement to and from patients. • Provide occasional support with patient scheduling and coordination of device assignments. • Proactively identify potential delivery obstacles, communicate with internal teams and customers, and help resolve issues to avoid service delays. • Follow attendance expectations, workplace safety standards, and established operating procedures while completing daily responsibilities.
2026-10-15T00:00:00Z

Account Specialist

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an Account Service Specialist to support core financial operations for a medical devices organization in Atlanta, Georgia. This contract-to-permanent opportunity is ideal for someone who enjoys working across billing, receivables, payables, and account balancing activities while maintaining accuracy in a fast-paced environment. The person in this role will help keep financial records current, resolve discrepancies efficiently, and contribute to dependable day-to-day accounting support. Responsibilities:• Manage invoice processing, payment tracking, and vendor account activity to help ensure timely accounts payable operations.• Oversee customer billing and collections support by preparing accurate invoices, monitoring outstanding balances, and following up on receivable items.• Reconcile account activity by reviewing transactions, researching variances, and correcting discrepancies in financial records.• Maintain organized accounting documentation and update financial data to support reporting accuracy and audit readiness.• Partner with internal teams to address billing questions, payment issues, and account-related concerns in a prompt and effective manner.• Assist with routine accounting tasks that support month-end close and general financial operations.• Monitor account details and identify irregularities that may require adjustment, escalation, or further review.
2026-10-15T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-10-07T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-10-16T00:00:00Z

Patient Support Associate

Marietta, GA
onsite
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Patient Support Associate to join a non-profit healthcare environment in Marietta, Georgia on a contract basis with the potential for a permanent role. This position supports patient registration and front-desk operations by guiding patients through appointments, documentation, and payment processes while creating a welcoming experience. The role also works closely with student interns, faculty, and clinic staff to help maintain accurate records, organized workflows, and responsive service across the clinic. Responsibilities: • Welcome patients and visitors, provide clear information about clinic services, and support a positive experience from arrival through check-out. • Coordinate follow-up visits at check-out, prepare required paperwork, and enter patient details accurately into the electronic records system. • Process copays, deductibles, and outstanding balances, ensuring payments are recorded correctly and receipts are issued promptly. • Reconcile daily cash and payment activity by matching collected funds with batch postings and reporting documentation. • Maintain patient charts, visit documentation, and related files so records remain complete, current, and stored in the proper location. • Partner with other clinic departments to route records appropriately while protecting confidentiality and following applicable organizational guidelines. • Assist with compiling clinic-related reports and provide administrative support for special assignments as needed. • Keep front office and shared work areas clean, orderly, and ready for daily patient activity, and report malfunctioning equipment without delay. • Communicate professionally with patients, faculty, and student interns while responding attentively to questions and service needs.
2026-09-18T00:00:00Z

Senior IT Support Specialist

Atlanta, GA
onsite
Temporary / Contract
29 - 33 USD / Hourly
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
2026-10-05T00:00:00Z

8 results for Customer Experience Specialist in Duluth, GA