We are looking for a dedicated Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity for an individual who thrives in a dynamic environment and enjoys building positive relationships with customers.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies to ensure accurate account management.<br>• Communicate effectively with customers to address their concerns and provide solutions.<br>• Collaborate with team members to resolve customer issues efficiently and professionally.<br>• Maintain detailed and accurate documentation of customer interactions and account updates.<br>• Utilize SAP systems to manage and update customer records as needed.<br>• Identify opportunities to improve processes and enhance customer satisfaction.<br>• Provide timely follow-ups on customer inquiries to ensure a seamless resolution process.<br>• Support the team in achieving departmental goals by contributing to a positive work environment.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
We are looking for a dedicated and detail-oriented Receptionist to join our team in Atlanta, Georgia. This long-term contract position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic real estate and property environment. The ideal candidate will excel at managing front desk operations and providing exceptional service to clients and staff.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and positive experience.<br>• Answer and manage calls using a multi-line phone system, directing inquiries to the appropriate departments.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Provide administrative support to the team, including scheduling appointments and managing correspondence.<br>• Monitor and coordinate incoming and outgoing mail or deliveries.<br>• Handle client inquiries promptly and effectively, ensuring satisfaction.<br>• Maintain accurate records and documentation related to front desk operations.<br>• Assist in coordinating office events or meetings as needed.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
<p>Email Marketing Specialist — Contract — Atlanta, GA (Hybrid)</p><p>We’re looking for an Email Marketing Specialist to develop and execute engaging email campaigns from concept to deployment. This role blends creative thinking with technical precision, supporting customer acquisition and retention initiatives.</p><p><strong>Responsibilities:</strong></p><ul><li>Plan, build, and deploy automated email campaigns (welcome series, re-engagement, promotions).</li><li>Create responsive HTML templates and ensure proper rendering across devices.</li><li>Manage segmentation, list hygiene, and compliance (CAN-SPAM, GDPR).</li><li>Partner with creative, analytics, and product teams to align messaging and visuals.</li><li>Track performance metrics, analyze results, and present data-driven insights.</li></ul><p><br></p><p><br></p>
We are looking for a creative and detail-oriented Marketing Specialist to join our team in Duluth, Georgia. In this role, you will oversee the development and execution of marketing initiatives designed to enhance brand visibility and drive engagement across various digital platforms. Your expertise in campaign management and digital marketing strategies will play a key role in achieving our business goals.<br><br>Responsibilities:<br>• Develop and implement marketing campaigns to effectively promote products or services.<br>• Manage email campaigns, ensuring content aligns with brand messaging and drives customer engagement.<br>• Collaborate with cross-functional teams to coordinate and execute marketing activities.<br>• Design and produce creative assets using Adobe Creative Cloud tools for digital and print use.<br>• Monitor campaign performance and analyze data to optimize strategies and improve results.<br>• Conduct market research and stay updated on industry trends to inform marketing decisions.<br>• Maintain a consistent brand presence across all digital channels, including social media.<br>• Assist in creating and managing budgets for marketing initiatives.<br>• Provide regular reports on campaign effectiveness and propose actionable recommendations.
We are looking for an experienced Shopify eComm Digital Marketing Specialist to join our team on a contract basis in Atlanta, Georgia. In this role, you will oversee eCommerce operations, manage digital marketing campaigns, and maintain the company's Shopify Plus platform. This is a part-time position requiring 20-30 hours per week, with occasional onsite work.<br><br>Responsibilities:<br>• Manage and update the company's Shopify Plus website, including creating and optimizing templates.<br>• Develop and execute effective digital marketing campaigns across multiple platforms, including Google Ads and email marketing.<br>• Analyze website traffic and performance using Google Analytics to identify trends and opportunities.<br>• Implement and optimize Google AdWords strategies to drive targeted traffic and increase conversions.<br>• Collaborate with internal teams to ensure seamless eCommerce operations and customer experiences.<br>• Utilize coding skills to troubleshoot and enhance website functionalities as needed.<br>• Monitor and report on campaign performance, providing actionable insights to improve outcomes.<br>• Stay current with industry trends and best practices in digital marketing and eCommerce.<br>• Coordinate onsite work as needed, ensuring alignment with company goals.<br>• Manage part-time hours effectively to prioritize tasks and meet deadlines.
<p>Robert Half Marketing and Creative is seeking a talented Production Artist for an on-going, long term contract with a retail client in Buckhead. The Production Artist will be responsible for the preparation of production-ready artwork for release for new marketing collateral concepts, specs, creating mock-ups and components, while maintaining corporate cost goals, brand standards, and overall strategy. The Production Artist will be responsible for the execution and release of material including: environmental, retail signage, in-store visuals, packaging and catalogs</p>
<p>Robert Half HR Solutions is currently sourcing for an Employee Relations Process Project Manager for our client. This role is fully remote. This HR Project Manager requires deep expertise in Employee Relations process establishment and scalability. This contract is expected to last 4-6 months in duration with the possibility for extension based on business needs. In this role, you will lead the design and implementation of a revamped Employee Relations process for a large healthcare organization with over 10,000 employees. This position offers an exciting opportunity to drive meaningful improvements in case management, compliance, and organizational development. Our client has processes established, however the business need requires a new evolution of what is currently in practice. </p><p><br></p><p>Responsibilities:</p><p>• Evaluate existing Employee Relations processes, tools, and resources to identify areas for enhancement and optimization.</p><p>• Develop a multi-tiered Employee Relations case management model, including self-service options and escalation paths for complex cases.</p><p>• Design comprehensive workflows, escalation procedures, and end-to-end processes for managing Employee Relations cases.</p><p>• Create detailed documentation, playbooks, and decision-making frameworks for HR professionals and people managers.</p><p>• Deliver targeted training programs for HR managers and people leaders, enabling them to handle cases effectively within their respective tiers.</p><p>• Develop self-service training modules for managers to address routine Employee Relations concerns independently.</p><p>• Provide strategic guidance on risk mitigation, compliance, and employment law considerations to ensure organizational alignment.</p><p>• Collaborate with legal teams and internal stakeholders to ensure the successful integration of the revamped Employee Relations framework into broader HR operations.</p><p>• Recommend and implement tools or technology solutions for effective tracking, reporting, and management of Employee Relations cases.</p>
We are looking for a dedicated and detail-oriented Case Clerk to join our team in Atlanta, Georgia. In this role, you will manage client communications, handle case-related data, and ensure efficient case management processes. This is a contract position, offering a great opportunity for growth.<br><br>Responsibilities:<br>• Answer and screen incoming client calls with efficiency and attention to detail.<br>• Perform accurate and timely data entry for case management purposes.<br>• Coordinate communication with clients to gather necessary case information.<br>• Utilize case management software to track and update case progress.<br>• Work collaboratively with team members to ensure seamless case processing.<br>• Handle a high volume of calls while maintaining a focus on quality service.<br>• Participate in alternating weekend shifts as part of the schedule.<br>• Attend in-person or virtual meetings with HR and intake specialists when required.<br>• Ensure all case data is organized and accessible for team use.<br>• Provide exceptional client service to maintain strong relationships.
<p>Robert Half HR Solutions is currently partnering with a client in the Suwanee area that is looking to add an experienced Global Manager of Benefits to oversee the design, administration, and optimization of employee benefits programs and leave management for a growing organization. This role involves leading a team, managing vendor relationships, and ensuring compliance with relevant regulations while delivering competitive and effective benefits packages. The ideal candidate will have a strategic mindset paired with a hands-on approach to managing benefits operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, implementation, and ongoing management of health, wellness, retirement, and leave policies for employees.</p><p>• Supervise and mentor a team of Benefits Specialists, ensuring high performance and fostering growth.</p><p>• Collaborate with brokers and vendors to negotiate and design competitive benefits packages.</p><p>• Conduct regular analysis of benefits programs to ensure alignment with organizational goals and employee needs.</p><p>• Oversee the administration of benefits using Workday software, ensuring efficiency and accuracy.</p><p>• Monitor compliance with legal and regulatory standards related to employee benefits.</p><p>• Provide strategic recommendations to senior leadership regarding benefits enhancements and cost-effective solutions.</p><p>• Manage communication strategies to educate employees about benefits offerings and changes.</p><p>• Serve as the primary point of contact for escalated benefits-related inquiries and issues.</p>
