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2 results for Help Desk Technician Ii in Detroit, MI
- Dearborn, MI
- onsite
- Temporary to Hire
- 26.6 - 30.8 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.</p><p>• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.</p><p>• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.</p><p>• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.</p><p>• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.</p><p>• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.</p><p>• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.</p><p>• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.</p>
- 2026-09-24T00:00:00Z
- Ann Arbor, MI
- onsite
- Temporary to Hire
- 22.8 - 26.4 USD / Hourly
- <p>We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.</p><p>• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.</p><p>• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.</p><p>• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.</p><p>• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.</p><p>• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.</p><p>• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.</p><p>• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.</p><p>• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.</p>
- 2026-09-30T00:00:00Z