We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.<br><br>Responsibilities:<br>• Deliver prompt and attentive customer service to meet departmental performance goals.<br>• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.<br>• Accurately document customer interactions and resolutions with attention to detail.<br>• Communicate technical issues effectively to customers and collaborate with internal teams.<br>• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.<br>• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.<br>• Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.<br>• Ensure compliance with quality assurance standards and methodologies.<br>• Maintain up-to-date knowledge of relevant software and systems.<br>• Respond to telephone support requests in a timely and effective manner.
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
<p>ESSENTIAL JOB RESPONSIBILITIES:</p><p>• Prepare monthly sales reports in comparison to business plan for accounting colleagues and management review.</p><p>• Measure and record sales adjustments related to foreign currency transactions in comparison to budgeted standard exchange rates</p><p>• Review sales orders and exception reports for discrepancies; correct as needed</p><p>• Manually invoice parent company for miscellaneous charges as requested</p><p>• Manage fixed asset system to include analysis of additions, disposals, depreciations, acquisitions, and fixed asset form monitoring</p><p>• Develop, maintain, and analyze project budgets, preparing weekly reports</p><p>• Prepare, examine, and analyze accounting records and reports for accuracy and conformance.</p><p>• Gathers costs and assist in the preparation of invoices</p><p>• Liaison between company, parent company, and vendors for purchase orders and payments</p><p>• Analyzes and understands Technical Service Agreements for service vendors</p><p>• Assist with the maintenance of J-Sox documentation</p><p>• Support and make recommendations to improve Company policies and procedures</p><p><br></p><p>The above description represents the most significant essential duties of this position but does not exclude other occasional work assignments not mentioned.</p><p><br></p><p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p><p>• Bachelor’s Degree in Accounting or related area.</p><p>• 5 + years of experience in an accounting function (automotive industry experience is a plus)</p><p>• Proficiency in standard accounting methods and practices, emphasizing auditing and tax standards.</p><p>• Solid written, verbal, and cross-cultural communication skills, emphasizing quantitative and mathematical skills.</p><p>• Proficient in Microsoft Office programs, ability to create/modify pivot tables and V-lookups in Excel</p><p>• Experience with JD Edwards distribution software is a plus</p><p><br></p><p><br></p>
