We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
We are looking for an experienced Database Analyst to join our team in Detroit, Michigan. This role offers a long-term contract opportunity for a detail-oriented individual who excels in data management, analysis, and reporting. The ideal candidate will play a critical role in enhancing system performance, ensuring data integrity, and supporting stakeholders through training and technical assistance.<br><br>Responsibilities:<br>• Develop and maintain detailed reports to support management and executive-level decision-making.<br>• Monitor and analyze performance data for federally funded programs, identifying trends and areas for improvement.<br>• Create and manage queries, summaries, and recommendations to address data entry and performance challenges.<br>• Consolidate data from multiple sources into comprehensive, actionable reports.<br>• Design and implement automated workflows to improve operational efficiency.<br>• Collaborate with program teams to define Key Performance Indicators aligned with contract objectives.<br>• Identify and address data quality issues, providing training and technical support to staff as needed.<br>• Develop user-friendly training materials and conduct sessions for case management systems.<br>• Facilitate meetings and workshops to ensure alignment with organizational goals.<br>• Extract actionable insights from large datasets using statistical tools and software.
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
We are looking for a skilled Business Analyst to join our team in Toledo, Ohio. This role is focused on delivering innovative technology solutions, overseeing application administration, and supporting business operations through advanced reporting and analysis. The ideal candidate will play a key role in training users, communicating technology updates, and ensuring seamless vendor coordination.<br><br>Responsibilities:<br>• Collaborate with business leaders to identify technology needs and implement solutions that enhance efficiency and service quality.<br>• Develop comprehensive technology reports and maintain detailed project documentation, including user stories and process maps.<br>• Serve as the primary administrator for technology applications, managing user activations and group settings.<br>• Act as the main point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates.<br>• Design and deliver training sessions and user guides to promote adoption of new systems and tools.<br>• Draft and distribute formal communications regarding technology updates, addressing inquiries and escalating issues as needed.<br>• Support vendor management activities, including coordinating with external providers like Apple and mobile carriers.<br>• Participate in evaluating technology solutions and managing requests for proposals (RFPs).<br>• Facilitate integration between applications and identity providers to ensure seamless functionality.<br>• Assist in the implementation of SaaS solutions and reporting tools such as Power BI and SharePoint.
