We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.<br><br>Responsibilities:<br>• Deliver prompt and attentive customer service to meet departmental performance goals.<br>• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.<br>• Accurately document customer interactions and resolutions with attention to detail.<br>• Communicate technical issues effectively to customers and collaborate with internal teams.<br>• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.<br>• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.<br>• Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.<br>• Ensure compliance with quality assurance standards and methodologies.<br>• Maintain up-to-date knowledge of relevant software and systems.<br>• Respond to telephone support requests in a timely and effective manner.
We are looking for an experienced Database Analyst to join our team in Detroit, Michigan. This role offers a long-term contract opportunity for a detail-oriented individual who excels in data management, analysis, and reporting. The ideal candidate will play a critical role in enhancing system performance, ensuring data integrity, and supporting stakeholders through training and technical assistance.<br><br>Responsibilities:<br>• Develop and maintain detailed reports to support management and executive-level decision-making.<br>• Monitor and analyze performance data for federally funded programs, identifying trends and areas for improvement.<br>• Create and manage queries, summaries, and recommendations to address data entry and performance challenges.<br>• Consolidate data from multiple sources into comprehensive, actionable reports.<br>• Design and implement automated workflows to improve operational efficiency.<br>• Collaborate with program teams to define Key Performance Indicators aligned with contract objectives.<br>• Identify and address data quality issues, providing training and technical support to staff as needed.<br>• Develop user-friendly training materials and conduct sessions for case management systems.<br>• Facilitate meetings and workshops to ensure alignment with organizational goals.<br>• Extract actionable insights from large datasets using statistical tools and software.
We are looking for a skilled Business Analyst to join our team in Toledo, Ohio. This role is focused on delivering innovative technology solutions, overseeing application administration, and supporting business operations through advanced reporting and analysis. The ideal candidate will play a key role in training users, communicating technology updates, and ensuring seamless vendor coordination.<br><br>Responsibilities:<br>• Collaborate with business leaders to identify technology needs and implement solutions that enhance efficiency and service quality.<br>• Develop comprehensive technology reports and maintain detailed project documentation, including user stories and process maps.<br>• Serve as the primary administrator for technology applications, managing user activations and group settings.<br>• Act as the main point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates.<br>• Design and deliver training sessions and user guides to promote adoption of new systems and tools.<br>• Draft and distribute formal communications regarding technology updates, addressing inquiries and escalating issues as needed.<br>• Support vendor management activities, including coordinating with external providers like Apple and mobile carriers.<br>• Participate in evaluating technology solutions and managing requests for proposals (RFPs).<br>• Facilitate integration between applications and identity providers to ensure seamless functionality.<br>• Assist in the implementation of SaaS solutions and reporting tools such as Power BI and SharePoint.
