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3 results for Customer Service Specialist in Detroit, MI

Customer Service Representative

Saint Clair Shores, MI
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive. Responsibilities:<ul><li>Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.</li><li>Prepare pricing quotes and accurately manage billing information.</li><li>Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.</li><li>Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.</li><li>Schedule appointments and manage calendars to support team efficiency.</li><li>Collaborate with other departments to resolve customer issues and improve processes.</li><li>Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.</li><li>Foster a positive and respectful relationship with customers and team members alike</li></ul>
2026-07-13T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z

Purchasing Specialist

Romulus, MI
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a Purchasing Specialist to help maintain a dependable and efficient procurement process for daily operations in Romulus, Michigan. This role focuses on securing materials and services, coordinating with suppliers, and keeping purchasing activity organized and accurate. The ideal candidate brings strong attention to detail, sound judgment when evaluating options, and the ability to work closely with internal teams to support inventory and operational needs. Responsibilities: • Identify and procure materials, equipment, and services that align with operational requirements, budget expectations, and delivery timelines. • Request and assess supplier quotations, support price and term discussions when needed, and build productive working relationships with vendors. • Create, release, and monitor purchase orders to ensure items are delivered correctly and on schedule. • Communicate with suppliers to confirm lead times, resolve order discrepancies, and address delivery-related concerns. • Review vendor performance and share recommendations that improve reliability, quality, and overall purchasing results. • Partner with internal departments to understand demand, anticipate supply needs, and support effective planning decisions. • Help maintain balanced inventory levels by assisting with reconciliation efforts and identifying risks related to shortages or excess stock. • Keep procurement records, vendor information, and supporting documentation accurate, current, and organized for reporting and compliance purposes. • Prepare purchasing reports and track key activity metrics to support visibility into spending, order status, and procurement effectiveness. • Contribute to process improvement efforts and assist with additional purchasing-related projects as business needs require.
2026-07-06T00:00:00Z