We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team on a contract basis in Grosse Pointe Woods, MI. This role involves ensuring smooth patient registration processes while delivering exceptional customer service. The ideal candidate will excel in communication, organization, and clerical duties to support patient care operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration by collecting and verifying necessary information while ensuring accuracy.</p><p>• Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly.</p><p>• Handle inbound and outbound calls related to scheduling, billing, and insurance matters.</p><p>• Assist patients in understanding medical coverage, deductibles, and copays.</p><p>• Perform receptionist duties, including greeting patients and managing front-desk operations.</p><p>• Maintain accurate documentation and manage clerical tasks to support clinical operations.</p><p>• Optimize scheduling procedures to ensure efficient flow of patient appointments.</p><p>• Collaborate with clinical teams to support trial operations and adhere to established protocols.</p><p>• Utilize computer systems effectively for labeling, documentation, and data entry.</p><p>• Conduct ad hoc financial tasks to assist patients with billing processes.</p>
<p>We are looking for a meticulous and empathetic <strong>Patient Access Specialist</strong> to join our team in Rochester, Michigan. In the <strong>Patient Access Specialist</strong> role, you will serve as the first point of contact for patients, ensuring their registration and access processes are handled efficiently and compassionately. The <strong>Patient Access Specialist</strong> is a contract position, providing an excellent opportunity to contribute towards patient care while developing your attention to detail.</p><p><br></p><p>Responsibilities:</p><p>· Serve as the first point of contact for patients via phone or in person.</p><p>· Manage a high volume of incoming calls efficiently and professionally.</p><p>· Schedule patient visits and procedures for multiple hospitals and outpatient centers, adhering to departmental protocols.</p><p>· Respond to patient inquiries and direct them to the appropriate department or location.</p><p>· Maintain ongoing communication with clinical staff regarding real-time patient status.</p><p>· Collaborate with medical staff to optimize scheduling efficiency and effectiveness.</p><p>· Navigate multiple technology systems to complete scheduling and registration tasks.</p><p>· Collect and accurately enter demographic, clinical, billing, and insurance information.</p><p>· Provide patient education on preparation and instructions for scheduled procedures.</p><p>· Inform patients of potential co-pays and deductibles due at the time of service.</p>
We are looking for a talented Digital Marketing Specialist to join our team in Troy, Michigan. This on-site position will focus on driving marketing strategies, enhancing client engagement, and optimizing digital campaigns. As part of a creative and fast-paced environment, you will play a critical role in managing marketing tools, creating impactful content, and supporting internal communications to align project goals with marketing efforts.<br><br>Responsibilities:<br>• Oversee and maintain HubSpot and ZoomInfo platforms to track leads and execute outbound campaigns.<br>• Develop and implement strategies to increase brand visibility and generate leads based on experience.<br>• Collaborate with sales and project teams to ensure smooth communication and alignment from lead generation to project completion.<br>• Create marketing materials such as presentations, collateral, and pitch documents to support client outreach.<br>• Represent the company at industry events to foster connections and build partnerships.<br>• Assist in gathering and organizing project details to support internal communications and client updates.<br>• Optimize digital workflows for lead nurturing, reporting, and maintaining data accuracy.<br>• Monitor and analyze marketing performance metrics to refine strategies and improve results.<br>• Stay updated on industry trends and tools to enhance digital marketing efforts.
Job Details<br>Description<br>Company:<br>We are more than a supply chain solutions provider—we are a trusted partner to some of the world's leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.<br>With a global network, high-touch service, and a relentless commitment to quality, we are the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that's passionate about making supply chains smarter, and partnerships stronger.<br>Opportunity:<br>Are you ready to make a real impact of people, culture and business success? Join our team as an HR Specialist and become a trusted partner to managers and employees, driving engagement, growth, and operational excellence!<br><br>Responsibilities:<br> Strategic HR Partnership: Collaborate with business leaders to support staffing, training, and performance initiatives. Apply HR processes and tools to help achieve business goals.<br> Employee Relations: Resolve employee concerns, support conflict resolution, and ensure compliance with employment regulations. Be the go-to resource for HR policy questions and exit interviews.<br> Data & Analytics: Prepare reports on turnover, engagement, and retention. Share insights and recommendations to boost employee engagement and productivity.<br> Change Management: Help implement new policies and processes. Gather feedback and support continuous improvement across the organization.<br> Communication & Influence: Build trust by communicating HR policies clearly and listening actively. Foster positive relationships with employees and managers.<br> Coaching & Development: Guide managers on people practices, promote a culture of learning, and help employees access training and career development resources.<br> Talent Management: Coordinate recruiting efforts, deliver New permanent Orientation, and support onboarding and leadership training.<br> Culture & Engagement: Organize engagement and recognition events, promote survey participation, and help deliver culture programs.<br> Benefits Administration: Assist with benefits updateS, claims, and leave tracking. Support open enrollmentiänd provide information on financial benefit plans.<br> Market & Industry Awareness: Stay informed on labor trends and help implement HR initiatives aligned with organizational priorities.<br> Financial Acumen: Track headcount and compensation changes, supporting effective management of peoplerelated costs.<br> Problem Solving: Resolve basic HR issues and escalate complex matters to senior team members. Regulatory & Compliance: Ensure adherence to internal guidelines, quality management, and safety requirements.<br>Your Contributions:<br> Experience:<br>0 3+ years in HR or related field Education:<br> Degree in HR, Business, or related discipline preferred<br> Skills & Behaviors:<br> Strategic thinking & business acumen o Strong communication & relationship-building o Data literacy & analytical mindset o Problem-solving & adaptability o Growth-oriented and collaborative approach
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
<p>Our trusted client is seeking a highly experienced Senior Tax Accountant to join our team on a long-term contract basis in Grosse Pointe Park, Michigan. This part-time position is ideal for someone with extensive expertise in tax preparation, reconciliations, and financial management. The role offers an opportunity to contribute to accurate tax filings and compliance while leveraging advanced accounting skills.</p><p><br></p><p>The day-to-day responsibilities include: </p><p><br></p><p>• Prepare and submit individual, corporate, and sales tax returns with precision on quarterly and annual schedules.</p><p>• Conduct thorough reconciliations of bank accounts and financial records, promptly addressing and resolving discrepancies.</p><p>• Manage financial data using QuickBooks, ensuring accuracy and system integrity.</p><p>• Review financial records for completeness and compliance, correcting any missing or incorrect entries.</p><p>• Provide tax-related assistance during critical periods, such as year-end and peak personal tax seasons.</p><p>• Ensure timely and accurate submission of all tax filings in alignment with current regulations.</p><p>• Collaborate with stakeholders to address tax-related questions and provide expert support.</p><p>• Stay informed on evolving tax laws and regulations to maintain compliance and provide accurate guidance.</p><p>• Oversee sales tax compliance, including reporting and adherence to applicable requirements.</p><p>• Offer expert advice on tax matters to optimize financial operations and decision-making.</p>
