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1 result for Customer Experience Specialist in Dearborn, MI

Customer Service Representative

Ann Arbor, Michigan
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a dependable and customer-focused team member to support daily operations at an onsite testing environment in Ann Arbor, Michigan. This Contract position is ideal for someone who is comfortable working directly with visitors, handling administrative tasks, and maintaining a well-organized office setting. The role requires strong communication skills, sound judgment, and the ability to stay organized while managing multiple responsibilities throughout the day. Responsibilities: • Welcome test takers upon arrival, confirm their identity, and provide clear guidance through the check-in process. • Prepare candidate documentation accurately, including registration records and score-related materials needed for scheduled exams. • Capture and maintain required identification records, such as digital fingerprint information, when applicable to testing procedures. • Observe examinees throughout the testing session to help ensure compliance with site rules and a secure exam environment. • Respond promptly to candidate concerns, escalating irregular situations to corporate leadership when issues fall outside standard guidelines. • Protect the integrity of testing systems by securing software access and supporting basic troubleshooting, including server restarts and password resets. • Apply established test center procedures consistently while maintaining accurate administrative control over daily operations. • Adjust availability as needed to support testing volume, including regular Saturday coverage and other schedule changes based on site demand. • Perform additional operational and customer support duties as needed to keep the test center running efficiently.
2026-09-24T00:00:00Z