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2 results for Customer Experience Specialist in Dearborn, MI

IT Support Specialist

Ann Arbor, MI
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-08-26T00:00:00Z

Call Center Agent Trainer

Southgate, MI
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Call Center Agent Trainer to support employee growth and strengthen performance across our service operations in Southgate, Michigan. This role works closely with leadership to deliver impactful training, reinforce quality standards, and keep reference materials accurate and accessible. The ideal candidate brings a strong coaching mindset, experience guiding teams in a call center setting, and the ability to use performance data to improve both employee success and customer outcomes. Responsibilities: • Lead onboarding sessions for new team members and provide structured learning experiences that prepare employees for success in a call center environment. • Deliver continued learning opportunities through refresher courses, individualized coaching, and targeted support for employees who need performance improvement. • Produce and update training resources such as guides, presentations, reference tools, and process materials to keep information clear and current. • Review customer interactions against established quality standards, document findings, and highlight patterns that affect service performance. • Work with supervisors and managers to identify coaching priorities and strengthen employee effectiveness and customer experience results. • Maintain internal knowledge resources, including process documents, frequently asked questions, and operational reference content, to support day-to-day accuracy. • Track participation, completion status, certifications, and learning progress to ensure training programs remain organized and measurable. • Analyze quality and training results, prepare performance reports, and recommend practical improvements based on observed trends and operational needs. • Facilitate coaching discussions, observational learning, and development activities that encourage skill growth and long-term career progression.
2026-08-19T00:00:00Z