4 results for Customer Experience Specialist in Dearborn, MI

Communication Specialist

Toledo, OH
onsite
Temporary
25 - 33 USD / Hourly
We are looking for a skilled Communication Specialist to join our team in Toledo, Ohio. In this contract role, you will play a vital part in shaping public and media relations, managing communication strategies, and supporting advocacy efforts across departments. This position offers an excellent opportunity for an individual with a strong background in corporate communications and public relations to contribute to impactful projects. Responsibilities: • Create and edit press releases, talking points, and other key communication materials. • Monitor social media platforms and ensure timely posting of engaging content. • Coordinate and oversee public and media relations initiatives to enhance brand visibility. • Manage communication projects from planning to implementation, ensuring alignment with organizational goals. • Collaborate with various departments to amplify advocacy efforts and provide communication support. • Advise management on public relations issues, including potential emergencies and crisis situations. • Develop strategic communication plans and materials to support fundraising and grant-related activities. • Provide guidance on communication best practices to staff members and advocates. • Assist with additional tasks as assigned by executive leadership to support organizational objectives.
2026-02-24T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact. Responsibilities: • Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange. • Offer hands-on support for mobile devices such as Android smartphones and iPads. • Deliver exceptional customer service to assist staff in a high-pressure healthcare environment. • Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete. • Conduct network troubleshooting to address connectivity issues and ensure reliable operations. • Manage hardware inventory, including tracking and deploying necessary equipment. • Assist field personnel with online troubleshooting and station setup as required. • Collaborate with team members to maintain system functionality and resolve technical challenges. • Ensure compliance with organizational IT protocols and practices.
2026-03-03T00:00:00Z

Communications Specialist

Detroit, MI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a talented Communications Specialist to join our team on a long-term contract basis in Detroit, Michigan. This role requires a versatile and detail-oriented individual who can manage various aspects of communications, including social media, website updates, and content creation. The ideal candidate will have a passion for storytelling and the ability to collaborate across teams to effectively communicate the impact of programs and initiatives. Responsibilities: • Develop and edit engaging content for social media, newsletters, and blog posts. • Assist in media buying and create compelling marketing collateral in alignment with campaign goals. • Maintain and organize lists, reports, and communication materials to ensure accurate records. • Provide on-site event support, including logistical coordination and content creation. • Coordinate photography and videography requests, ensuring high-quality visual assets. • Update and maintain the organization’s website to reflect current initiatives and information. • Monitor media coverage and assist with public relations efforts to enhance visibility. • Track metrics related to communication efforts, compiling reports across platforms such as social media, websites, and newsletters. • Collaborate with graphic designers to develop visually appealing and consistent campaign materials. • Support internal communication needs and assist with workforce data and budget monitoring.
2026-02-17T00:00:00Z

Customer Service Administrator

Troy, MI
onsite
Permanent
60000 - 65000 USD / Yearly
Job OverviewThis role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians.In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key ResponsibilitiesThe successful candidate will consistently and independently perform the following duties:<ul><li>Monitor and respond to customer support emails</li><li>Review support tickets and initiate the support process</li><li>Coordinate and schedule support visits</li><li>Send appointment reminders via text and email</li><li>Schedule and manage client support appointments</li><li>Update and maintain internal support and scheduling systems</li><li>Coordinate appointments with clients, contractors, and property or house managers</li><li>Provide remote troubleshooting assistance to clients</li><li>Support technicians with remote troubleshooting needs</li><li>Coordinate defective product exchanges with manufacturers and vendors</li><li>Perform remote system programming and maintenance</li></ul>Qualifications & Experience<ul><li>Customer Support Experience:</li><li> Prior experience handling customer support requests and service-related communications</li><li>Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders</li><li>Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support</li><li>Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records</li><li>Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers</li><li>Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming</li></ul> Equal Opportunity EmployerThis organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.
2026-02-03T00:00:00Z