2 results for Customer Experience Specialist in Dearborn, MI

Southgate, MI
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Member Services Representative to join our team in Southgate, Michigan. This Contract to permanent position offers an opportunity to contribute to a dynamic service-focused organization by delivering exceptional customer support and ensuring the accuracy of approval processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of productivity and quality. Responsibilities: • Use independent judgment and advanced critical thinking to evaluate complex approval codes with precision. • Compare and analyze images against established criteria to ensure accurate decision-making. • Conduct thorough research to address exceptions, enhance processes, and support approval decisions. • Enter, manage, and validate large volumes of data efficiently and accurately. • Apply strong reading comprehension skills to identify relevant information and adhere to established standards. • Maintain detailed records by documenting decision rationales and ensuring clarity in documentation. • Meet or exceed productivity and quality benchmarks consistently. • Provide exceptional customer service in a fast-paced call center environment. • Collaborate with team members to improve workflows and maintain service excellence.
2026-03-18T00:00:00Z

Troy, MI
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a detail-oriented Benefits Administrator to join our team in Troy, Michigan. This role involves managing administrative tasks related to client services and benefits coordination while maintaining a high standard of attention to detail. The ideal candidate will bring strong organizational skills, adaptability, and a customer-focused approach to support daily operations effectively. Responsibilities: • Organize and manage schedules, service requests, and follow-up tasks with precision. • Draft and distribute client correspondence, updates, and essential documents. • Maintain accurate records, files, and logs to ensure seamless operations. • Perform administrative tasks such as data entry, scanning, and document management. • Collaborate with team members to address client needs and deliver excellent service. • Prioritize and manage multiple tasks in a fast-paced environment. • Assist with special administrative projects to support leadership. • Provide exceptional customer service through clear communication and responsiveness.
2026-03-06T00:00:00Z