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1 result for Help Desk Support Manager in Dayton, OH

Connersville, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting with Windows-based environments, user account support, and everyday technical issues. The person in this role will handle incoming service requests, resolve routine hardware and software concerns, and help maintain a smooth support experience across the organization. Responsibilities: • Respond to user support requests and deliver timely assistance for common desktop, software, and access-related issues. • Diagnose and resolve routine problems involving Microsoft Windows and Windows 10 systems, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues accurately, tracking progress, and ensuring requests are closed appropriately. • Support user account administration tasks in Active Directory, including access updates, password-related assistance, and basic account maintenance. • Provide clear guidance to employees on troubleshooting steps, system usage, and standard technical procedures. • Maintain organized records of reported issues, solutions provided, and follow-up actions to support consistent service delivery.
2026-07-07T00:00:00Z