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1 result for Help Desk Support Manager in Dayton, OH
- Piqua, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in Piqua, Ohio. This Long-term Contract position focuses on resolving end-user technical issues, maintaining reliable desktop systems, and delivering responsive service across the Microsoft ecosystem. The ideal candidate brings strong troubleshooting ability, experience working with Windows-based environments, and a customer-focused approach to ticket resolution.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, software, and user access issues in a manufacturing setting.<br>• Diagnose and resolve incidents involving Microsoft Windows systems, standard business applications, and workstation performance.<br>• Manage service desk requests from intake through closure while keeping users informed on progress and next steps.<br>• Support user account administration and access management tasks within Active Directory.<br>• Assist with device deployment, software distribution, and endpoint maintenance using Microsoft SCCM tools.<br>• Contribute to support activities related to Microsoft 365 applications and collaboration platforms, including SharePoint when needed.<br>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.<br>• Partner with internal technical teams on system support efforts, including integration-related tasks where applicable.
- 2026-09-24T00:00:00Z