Add your latest resume to match with open positions.
1 result for Help Desk Support Manager in Davenport, IA
- Davenport, IA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can manage Tier 2 issues, resolve tickets efficiently, and provide dependable desktop and user account support across a Microsoft-based environment. The position offers the opportunity to work with Windows devices, Active Directory, printers, and Azure-related tools while contributing to smooth end-user support.<br><br>Responsibilities:<br>• Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to completion within established service expectations.<br>• Provide desktop support for systems running Windows 10 and Windows 11, including troubleshooting hardware, software, and access-related concerns.<br>• Set up and configure workstations, docking stations, and related desktop equipment for new and existing users.<br>• Troubleshoot printers and label-making devices to minimize downtime and maintain operational productivity.<br>• Manage user lifecycle tasks such as account provisioning, access updates, and offboarding processing within Active Directory and associated systems.<br>• Support Microsoft and Azure-based tools by assisting users with access, configuration, and common technical issues.<br>• Use PowerShell-supported processes and AI-assisted tools to streamline routine support activities and improve efficiency.<br>• Assist with basic support needs involving server-connected environments when required, including coordination with broader infrastructure teams.
- 2026-09-03T00:00:00Z