<p>Robert Half is hiring <strong>Customer Service Representative</strong> to support a <strong>growing Service Department</strong> for a well-respected Quad Cities organization. This role is ideal for someone who combines a friendly, customer-first approach with the confidence and composure needed to handle escalated service situations.</p><p><br></p><p>This position supports both external customers and internal service technicians and plays a key role in resolving issues, coordinating appointments, and ensuring a positive service experience.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Support customers experiencing service issues and concerns, including escalated situations</li><li>De-escalate complaints calmly while working toward effective solutions</li><li>Schedule service appointments and fill last-minute openings due to cancellations</li><li>Communicate closely with internal service technicians to ensure appointments are fully prepared</li><li>Document detailed call notes in real time using CRM and scheduling systems</li><li>Utilize text messaging tools to communicate with customers as needed</li></ul><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to connect with one of our recruiters—Lydia, Christin, or Erin—who will be happy to answer your questions.</p>
<p><strong>Customer Service Representative</strong></p><p><strong>Onsite | 7:00 AM–3:30 PM | Contract Through August | Hiring Now for March 1st Start</strong></p><p><br></p><p>Our client is a leading manufacturing and recycling operation to support a key leave‑coverage need on their Customer Service team. We’re seeking a detail‑driven, friendly, and <strong>highly dependable Customer Service Representative</strong> who <strong>enjoys being the central point of coordination across customers, operations, and internal partners.</strong></p><p><br></p><p>This role plays a vital part in keeping daily shipments running smoothly and ensuring a positive experience for customers and the onsite production team.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage daily truckload schedules and coordinate delivery timing with customers</li><li>Communicate with the production/dock team about live loads, delays, and schedule changes</li><li>Collect, process, and accurately enter paperwork for each truckload</li><li>Track customer‑specific requirements and maintain accurate documentation</li><li>Support Accounting with invoice follow‑up and unpaid items</li><li>Perform basic math conversions (kg → lbs → tons)</li><li>Leverage Excel to support reporting needs</li><li>Adjust to daily operational changes and pivot quickly when schedules shift</li></ul><p><strong>Why This Role Matters</strong></p><p>This position is the communication hub for a busy operational environment. Your accuracy, clarity, and responsiveness directly impact customer satisfaction, internal coordination, and the smooth flow of daily materials handling.</p><p><br></p><p>If you’re someone who enjoys staying organized, helping customers, and being the daily connector across a busy operation, this is a great way to make an impact! Connect with our team today to learn more (563) 359-7535</p><p><br></p>
<p>Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a <strong>Member Services Processing Representative</strong> to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day.</p><p> </p><p><strong>Why Candidates Love This Opportunity</strong></p><ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul><p><strong>What You’ll Do</strong></p><p>You’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:</p><ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul><p>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue.</p><p> </p><p>Interested? Apply today!</p><p>Reach out to us at 📞 (563) 359‑7535</p><p> </p><p>We’d love to connect and share more about how this role aligns with your experience and goals.</p>
<p><strong>Customer Support Representative</strong></p><p><strong>Hybrid | Established Insurance Organization | Career Growth</strong></p><p>Our client, a respected and community‑focused organization in the insurance industry, is hiring a <strong>Customer Support Representative</strong> to join their Customer Service Center. If you enjoy helping people, solving problems, and providing clear guidance during meaningful moments, this is a great opportunity.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Support customers by phone (and occasional written communication)</li><li>Explain insurance products and handle sensitive inquiries with empathy</li><li>Analyze member accounts to complete changes (beneficiary, coverage, payment method, etc.)</li><li>Use strong judgment and problem‑solving to resolve complex situations</li></ul><p><strong>Why You’ll Love This Role</strong></p><ul><li><strong>Hybrid flexibility</strong> after on-site training</li><li><strong>Career development + continuous training</strong></li><li><strong>Supportive team culture</strong></li><li><strong>Predictable rotating schedule:</strong> 8–4 and 9–5</li></ul><p><strong>What You Bring</strong></p><ul><li>Strong communication and customer service skills</li><li>Empathy, professionalism, and emotional intelligence</li><li>Solid analytical and problem‑solving abilities</li><li>Proficiency with Microsoft Office + accurate data entry</li></ul><p><strong>Interested?</strong></p><p>Contact <strong>Christin, Erin, or Lydia</strong> at <strong>(563) 359‑7535</strong> to learn more!</p>
<p>Employee Experience Representative</p><p><br></p><p>Location: Moline, IL</p><p>Schedule: Hybrid – 4 days onsite, 1 day remote (flexible remote day)</p><p>Training: In-office training for the first 2–3 months</p><p><br></p><p>Robert Half is partnering with a well-respected manufacturing organization to hire an Employee Experience Representative to support their Human Resources Operations Center. This role plays a key part in delivering high-quality HR support and an exceptional employee experience across the organization.</p><p><br></p><p>About the Role</p><p>As an Employee Experience Representative, you will provide comprehensive, customer-focused HR support to employees and HR partners. You’ll manage a variety of HR transactions, ensure confidentiality, and collaborate with internal teams to continuously improve HR processes and service delivery.</p><p><br></p><p>Key Responsibilities</p><p>Deliver exceptional customer service by researching, resolving, and responding to HR inquiries in a timely and professional manner</p><p>Administer HR processes related to:</p><p>Talent acquisition and internal transfers</p><p>Organizational management</p><p>Employee record maintenance</p><p>Learning and training administration</p><p>Maintain a high level of confidentiality and accuracy when handling sensitive employee information</p><p>Participate in continuous improvement initiatives by identifying opportunities to enhance HR service delivery</p><p>Ensure Service Level Agreements (SLAs) are consistently met or exceeded</p><p>Collaborate with Employee Experience Specialists to support process improvements and escalation resolution</p><p><br></p><p>Why You’ll Love This Role</p><p>Develop and strengthen your HR operations skill set</p><p>Work in a fast-paced, service-driven environment</p><p>Partner closely with HR professionals and internal stakeholders</p><p>Gain experience supporting enterprise-level HR processes</p>
<p>Customer Service Associate</p><p>Rock Island, IL | Onsite | Contract-to-Hire</p><p>Monday-Friday | 9am-5pm</p><p><br></p><p>We’re partnering with a locally owned business in Rock Island to find a Customer Service Associate who enjoys variety, staying active, and being part of a tight-knit team. This is a true wear-many-hats role — perfect for someone who doesn’t want to sit at a desk all day and thrives in a hands-on environment.</p><p><br></p><p>Apply today! For more information: call Christin, Erin, or Lydia at (563) 359-7535.</p><p><br></p><p>Responsibilities include:</p><p>- Greet customers promptly at the front counter</p><p>- Answer phones (high call volume during busy season)</p><p>- Process payments (credit cards, invoices, POS system)</p><p>- Assist office staff with filing, labeling, and tracking paperwork</p><p>- Call customers with updates and scheduling information</p><p>- Create sales orders and invoices</p><p>- Stock and clean shelves; help keep the workspace organized</p><p><br></p><p>What Success Looks Like in This Role:</p><p>- Takes initiative and jumps in to help without being asked</p><p>- Stays productive during slower moments by organizing, cleaning, or restocking</p><p>- Builds rapport with repeat customers and remembers faces over time</p><p>- Communicates professionally and stays focused during work hours</p><p>- Shows up reliably and supports the team when things get busy</p>
<p>Are you passionate about helping customers, solving problems, and being the trusted point of contact they rely on? Do you enjoy managing accounts, coordinating orders, and building long‑term relationships?</p><p>A highly respected, industry‑leading <strong>U.S. manufacturer</strong> is growing and looking for a <strong>Client Account Representative</strong> to support established customers and ensure a seamless experience from order to delivery. This company is known for exceptional tenured staff, a collaborative environment, and leaders who genuinely invest in their people. If you want a stable career with long-term growth potential, this is an excellent opportunity.</p><p><br></p><p><strong>Why You’ll Love This Company</strong></p><ul><li>Strong, stable manufacturer with decades of success</li><li>Fun, low‑drama, team‑oriented culture</li><li>Supportive leadership that trains, mentors, and leads by example</li><li>Excellent internal mobility—employees often grow into roles like pricing, transportation, sales, operations, and more</li><li>A workplace where people feel valued, appreciated, and part of something meaningful</li></ul><p><strong>What You’ll Do as a Client Account Representative</strong></p><p>This is a <strong>relationship‑driven position</strong> supporting returning customers—<strong>no cold calling.</strong></p><p>In this role, you will:</p><ul><li>Manage and support a dedicated portfolio of customer accounts</li><li>Build and maintain long‑term client relationships</li><li>Enter and review orders for accuracy and timelines</li><li>Prepare quotes and support customer projects</li><li>Troubleshoot customer needs and coordinate with internal teams</li><li>Handle 75–100 emails & ~10 calls daily</li><li>Navigate changing priorities in a fast-paced environment</li><li>Communicate updates professionally — including when delivering tough news</li></ul><p>Every day brings variety, problem‑solving, and opportunities to make a real impact.</p><p><br></p>
<p>Are you someone who enjoys being the friendly face of the office and keeping things running smoothly behind the scenes? Robert Half is partnering with a growing organization seeking a Receptionist to support daily front desk operations. </p><p><br></p><p>About the Role:</p><p>As the Receptionist, you’ll be the first point of contact for visitors and incoming calls. You’ll play a key part in ensuring a welcoming, organized office environment while providing support to the HR department.</p><p><br></p><p>Interested? Apply today or give us a call at (563) 359-3995 - Lydia, Erin, or Christin would be happy to help.</p><p><br></p><p>Key Responsibilities:</p><p>- Greet and assist visitors as they arrive at the main entrance</p><p>- Answer and direct incoming phone calls (low call volume)</p><p>- Order and maintain office supplies</p><p>- Assist HR with light administrative tasks (e.g., stuffing checks, organizing files)</p><p>- Provide general office support as needed</p><p><br></p><p>Why You'll Love It:</p><p>- Monday-Friday with flexible hours</p><p>- Short-term contract (estimated 4–6 weeks — they’re still evaluating workload and don’t want to overpromise!)</p><p>- Weekly pay through Robert Half</p><p><br></p><p>Perks of Partnering With Robert Half</p><p>At Robert Half, we’re proud to match talented professionals with fulfilling opportunities. As a global leader in specialized recruitment, we connect great companies with skilled talent to create rewarding careers. Joining this opportunity is more than just a job—it’s a path toward growth with a company that cares.</p>
<p>Visitor Services Coordinator</p><p>Moline, IL | Full-time</p><p><br></p><p>Are you someone who lights up a room, thrives on organization, and enjoys creating memorable experiences for others?</p><p><br></p><p>We’re looking for a high-energy, people-focused professional who can confidently manage tours, coordinate logistics, and serve as the welcoming face for visitors—while staying detail-oriented, adaptable, and proactive!</p><p><br></p><p>Schedule & Role Details</p><p>Onsite - Moline, IL</p><p>7am – 3:30pm or 7:30am – 4:00pm (30-minute lunch)</p><p>Duration: Currently approved for 2-year contract, possibility of extension</p><p><br></p><p>What You’ll Do</p><p>As the Visitor Services Coordinator, you’ll be responsible for planning and coordinating factory tours and visitor experiences while ensuring safety, professionalism, and seamless execution.</p><p>Key responsibilities include:</p><p>- Scheduling and confirming factory tours and special visits</p><p>- Greeting and orienting visitors while ensuring PPE and safety compliance</p><p>- Delivering exceptional customer service and high-quality visitor experiences</p><p>- Serving as the primary point of contact for visitor inquiries and issues</p><p>- Managing visitor databases, waivers, reporting, and related documentation</p><p>- Training and supporting tour guides; identifying and implementing process improvements</p><p><br></p><p>Why This Role Stands Out</p><p>This is a highly visible opportunity for someone who enjoys blending people interaction, organization, and operations—and who takes pride in creating smooth, welcoming experiences every single day.</p><p><br></p><p>Why Robert Half?</p><p>When you partner with Robert Half, you’re not just taking on an assignment—you’re joining a team that genuinely cares about your experience and long-term success.</p><p>- Access to benefits, including medical, dental, vision, and retirement options</p><p>- Ongoing support from a dedicated recruiting team that checks in and stays engaged throughout your assignment</p><p>- Continuous learning and skill-building opportunities to help you grow professionally</p><p>- A trusted partner invested in making sure your role remains a great fit—not just on day one, but as it evolves</p>
