We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tracy, California. In this role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate documentation. This position offers an excellent opportunity to contribute to a collaborative team environment while developing your customer service expertise.<br><br>Responsibilities:<br>• Process and manage customer orders accurately and efficiently using word processing and spreadsheet software.<br>• Monitor order fulfillment to ensure timely deliveries and adherence to customer commitments.<br>• Respond professionally to customer inquiries and requests, providing clear and helpful information.<br>• Prepare detailed reports, correspondence, and documentation under the guidance of supervisors and experienced team members.<br>• Collaborate with team members to ensure seamless account coverage and operational efficiency.<br>• Maintain accurate records of customer orders and interactions to support smooth order processing.<br>• Address delivery-related issues promptly to maintain customer satisfaction.<br>• Assist in team-specific activities to support overall goals and objectives.
<p>Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. We are looking to fill multiple roles with candidates that have previous retail experience, volunteer experience, or worked on a team in a work, extracurricular, or recreational capacity. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP!!!</p><p> </p><p><strong>Shift Schedule (Must have open availability):</strong> Looking for candidates who are openly available <em><u>Monday through Sunday from 9AM – 7PM</u></em></p><p><strong> </strong></p><p><strong>Duration:</strong> ASAP - Mid June</p><p><strong> </strong></p><p><strong>Location:</strong> Burlingame (1.2 Miles from Bart)</p><p><strong> </strong></p><p><strong>Pay:</strong> $22.00 - $23.00 </p><p><br></p><p><strong><u>Sales Associate </u></strong></p><ul><li>Provide excellent customer service by assisting our customers in choosing the perfect Christmas tree</li><li>Go above and beyond in getting customers excited about having a Balsam Hill Christmas</li><li>Accurately complete transactions through the Balsam Hill website and with the use of apps like Square</li><li>Restock merchandise as needed and perform other daily duties routine to retail</li></ul><p><br></p><p><strong>Referral bonus available!</strong> If you know anyone who may be a great match for this role, we are offering a referral bonus of $150.00. This will process once your referral works a minimum of 40 hours.</p>
<p><strong>Client Service Specialist</strong></p><p>A growing wealth management firm is seeking an experienced <strong>Client Service Specialist</strong> to join our team. This role is primarily back-office and administrative, with some client interaction via email and phone. You’ll support approximately 200 client relationships and collaborate across departments to ensure exceptional service.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage client requests such as account openings, transfers, ACH processing, and document execution.</li><li>Communicate with clients and custodians to resolve operational inquiries.</li><li>Prepare reports and assist with meeting materials using CRM and portfolio management systems.</li><li>Contribute to quarterly reporting and help improve client service processes.</li><li>Maintain accurate client data and ensure compliance with firm procedures.</li></ul><p><strong>Why Join Us</strong></p><ul><li>Competitive salary and benefits (medical, dental, vision).</li><li>401(k) with matching after 6 months.</li><li>Generous PTO: 3 weeks vacation plus separate sick days.</li><li>Collaborative team environment with opportunities to improve processes and client experience.</li></ul><p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p>Robert Half's retail client is looking for a contract-to-permanent onsite customer service / sales representative. This position requires weekends to be worked!</p><p><br></p><p>In this customer service / sales position, you will be responsible for the following:</p><p><br></p><p>Establish strong rapport and provide ongoing support to each member of the showroom</p><p>sales team.</p><p>Follow and maintain documentation of all sales leads as outlined in company</p><p>procedures. Salespersons are expected to designate working hours to lead generating</p><p>activities.</p><p>Document all pre- and post- completion follow-up with each client in Evosus software to</p><p>receive a full commission. Salespersons are expected to designate working hours to</p><p>follow-up activities.</p><p>Provide superior, attentive customer service to every individual client in person, via</p><p>phone or email. Salespersons are expected to designate showroom time to</p><p>“live” selling and closing presentations.</p><p>Attend periodic sales meetings and trainings as assigned. Salespersons are expected</p><p>to allocate working hours to sales reporting, self-study and training.</p><p>Maintain showroom appearance and operations.</p><p>Opening/Closing Checklist if there is no designated Showroom Assistant.</p><p>Provide daily administrative support to counter staff and attend to the P.O.S. retail desk</p><p>as needed.</p><p>Maintain strong workflow communications with delivery and service staff.</p><p><br></p><p>If you are interested in this customer service role, submit your resume today!</p>
<p>Our Concord client is seeking a highly detailed billing, receivables and customer service specialist with Tyler Munis software experience. Additionally, having</p><p>gone trough a system conversion or upgrade is highly desirables. Ability to post and reconcile receivables, place follow up calls on past due, and manage a busy</p><p>desk during a time of transition.</p><p><br></p><ul><li>Generate and distribute utility bills using Tyler ERP software based on meter readings and service data</li><li>Process payments, post transactions, and reconcile daily receipts within the ERP system</li><li>Maintain customer account information, including setting up new accounts, updating contact details, and processing service changes</li><li>Respond to customer inquiries regarding bills, payments, and account activity in a prompt and courteous manner</li><li>Research and resolve billing discrepancies and assist with collections while maintaining confidentiality</li><li>Prepare routine and ad hoc reports from Tyler ERP for management or external auditors</li><li>Coordinate with field staff to verify meter readings and service changes</li><li>Ensure all billing procedures comply with organizational policies and regulatory standards</li><li>Assist in month-end closings and other accounting support tasks as needed</li></ul><p> </p>
<p>Our Oakland, CA banking client is seeking an IT Support Specialist to join their team. In this role, you will ensure efficient operation of network, computer, and telecommunication resources with a strong focus on customer service. Responsibilities include installing and maintaining hardware/software, updating mobile device policies, performing preventative maintenance, user access management, troubleshooting, backup procedures, IT audit support, and providing after-hours support as needed.</p><p><br></p><p>This role is 5 days a week onsite in Oakland, CA.</p>
<p>We are looking for a dedicated Patient Service Representative/MA to join our team in Berkeley, California. This contract position offers an opportunity to provide exceptional clinical and administrative support in a Pediatric and Maternal-Fetal Medicine clinic. The role involves facilitating smooth patient experiences and workflows while ensuring high standards of care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient rooming and flow, including preparation before visits, assistance during consultations, and follow-up tasks after appointments.</p><p>• Escort patients to examination rooms promptly within five minutes of scheduled appointment or registration time, adhering to established rooming protocols.</p><p>• Assist clinicians during patient visits as needed, contributing to a collaborative and efficient team environment.</p><p>• Utilize lean techniques to optimize patient workflows and enhance clinic operations.</p><p>• Handle patient check-in and check-out processes, ensuring accurate data entry and payment processing in real time.</p><p>• Update patient demographics and manage authorizations required prior to appointments.</p><p>• Resolve billing issues, troubleshoot claims, and address discrepancies to ensure smooth administrative processes.</p><p>• Respond to patient inquiries regarding registration, scheduling, billing concerns, and other general questions.</p><p>• Provide support for My Kids Chart, assisting patients with access and functionality.</p><p>• Maintain professionalism and uphold the clinic’s vision and values, especially in challenging situations.</p><p><br></p><p>If you are interested in this role apply today and call us at (510) 470-7450</p>
<p><strong>Job Description: Collections Specialist</strong></p><p>The Collections Specialist is responsible for managing and resolving overdue accounts to maintain an organization’s financial health. This role involves contacting clients to secure payments, negotiating payment plans, and ensuring timely resolution of outstanding balances while maintaining positive customer relationships. The Collections Specialist collaborates with internal teams to address billing discrepancies and provide excellent customer service, helping to maximize cash flow and reduce bad debt.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Contact Clients</strong>: Proactively reach out to clients to communicate regarding outstanding balances or past-due invoices.</li><li><strong>Maintain Records</strong>: Accurately document all customer interactions and payment activities to ensure records are up to date.</li><li><strong>Negotiate Payment Plans</strong>: Work with customers to develop feasible payment plans to resolve outstanding debts while adhering to organizational policies.</li><li><strong>Resolve Disputes</strong>: Research and resolve billing discrepancies or disputes, ensuring customer satisfaction and the timely collection of payments.</li><li><strong>Monitor Accounts</strong>: Track overdue accounts, prioritize collection efforts, and recommend actions to resolve unpaid balances.</li><li><strong>Provide Reporting</strong>: Prepare and present regular collection activity and aging reports to management to showcase progress and identify trends.</li><li><strong>Ensure Compliance</strong>: Adhere to debt collection regulations and company policies regarding customer communication and collection practices.</li><li><strong>Collaborate with Teams</strong>: Coordinate with the accounting or billing teams to clarify payment applications or disputes.</li><li><strong>Assess Credit Worthiness</strong>: Assist in analyzing customer payment trends and credit histories to minimize future payment risks.</li><li><strong>Maintain Customer Relationships</strong>: Handle payment challenges professionally, aiming to maintain positive client relationships while ensuring timely debt resolution.</li></ol><p><br></p>
<p>We are looking for a Client Accounts Specialist to join our team in San Francisco, California. This role involves managing billing processes and client accounts while ensuring exceptional service delivery. The ideal candidate will bring expertise in accounting software systems and customer service to streamline operations and improve client satisfaction. <strong>For immediate consideration, please contact Leon Chang directly via Linked-In.</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p><strong>Invoice Management:</strong> Prepares and posts client invoices per attorney revisions and client guidelines.</p><p><strong>Cash Application:</strong> Reconciles and applies payments (checks, wires, ACH, credit cards); processes refunds as needed.</p><p><strong>Bank Deposits:</strong> Organizes and deposits checks into correct accounts.</p><p><strong>Trust Accounts:</strong> Records deposits, transfers, and withdrawals for client and state bar trust accounts.</p><p><strong>Recordkeeping:</strong> Maintains accurate electronic files for invoices, cash receipts, disbursements, overpayments, refunds, wires, transfers, write-offs, and unapplied cash.</p><p><strong>Reporting:</strong> Provides accrual, budget, and rate data to attorneys/clients as requested.</p><p><strong>Expense Processing:</strong> Records third-party expenses and disbursements in expense systems.</p><p><strong>Account Management:</strong> Monitors unapplied cash, reallocates payments when bills are revised, and ensures trust funds are used appropriately.</p><p><strong>Collections Support:</strong> Assists with collection efforts when needed.</p>
<p>The Community Programs Specialist supports the Community Programs Department in implementing the Community Supports Fund, focusing on various grants. This position provides administrative and operational support, guiding eligible organizations through the grant process and ensuring compliance with requirements.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct outreach for grant opportunities, including distributing materials and following up via phone or email.</li><li>Provide technical assistance to applicants for troubleshooting grant application issues.</li><li>Assess and review submitted applications for completeness, accuracy, and compliance with requirements.</li><li>Coordinate liability insurance documentation and liaise with internal compliance teams to verify requirements.</li><li>Support the external review process for grant applications, tracking reviewer progress and coordinating deliberation meetings.</li><li>Maintain detailed records of applications, communications, and applicant assistance.</li><li>Collaborate with internal teams to streamline processes and resolve applicant queries.</li><li>Help develop and update grant-related materials, FAQs, and training resources.</li><li>Perform other administrative and program support tasks, as needed.</li></ul>
<p>Are you a detail-oriented professional with excellent communication and multitasking skills? We are seeking a <strong>Patient Administrative Specialist</strong> to join a dynamic outpatient clinical setting. As a <strong>Patient Administrative Specialist</strong>, you will be at the forefront of patient interaction, ensuring a smooth and professional experience. The <strong>Patient Administrative Specialist</strong> plays a vital role in the daily administrative operations of the clinic, handling patient coordination, front desk responsibilities, and surgery scheduling.</p><p>Schedule: Monday–Friday, 8:30 AM – 5:00 PM | 6-Month Onsite Contract</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Perform front desk check-in and check-out functions for patients.</li><li>Greet and welcome patients while addressing initial inquiries regarding appointments, payments, and schedules.</li><li>Answer and route calls on a multi-line phone system; take messages for clinic staff and physicians.</li><li>Ensure all insurance verifications and authorizations are completed prior to appointments.</li><li>Coordinate with providers regarding schedule preferences and urgent patient needs.</li><li>Support physician-patient communications using internal documents and tools.</li><li>Maintain databases, process internal forms, and handle various clerical tasks.</li><li>Use electronic medical record systems and phone systems to perform job duties efficiently.</li><li>Deliver excellent service that meets or exceeds organizational standards.</li><li>Manage non-clinical customer relationship messages (CRMs) and escalate as needed.</li><li>Handle incoming/outgoing faxes, clinic mail, and organize clinic-specific documents.</li></ul>
<p>We are seeking a dedicated <strong>Patient Access Coordinator</strong> to join our team for a 3–6 month hybrid contract role with the possibility of extension. The <strong>Patient Access Coordinator</strong> will play a vital role in ensuring timely and accurate coordination of patient care services, acting as a liaison between patients, providers, and outside facilities. The <strong>Patient Access Coordinator</strong> will support clinical teams and streamline care workflows by scheduling appointments, managing patient information, and providing high-level customer service in a non-clinical but critical support role.</p><p><br></p><p>Responsibilities:</p><ul><li>Schedule, edit, and maintain new and returning patient-physician appointments using internal scheduling systems</li><li>Coordinate care by obtaining diagnostic imaging, pathology reports, and other critical information from patients and outside facilities</li><li>Collaborate with care teams and patients to ensure all necessary pre-simulation documentation is collected</li><li>Respond promptly to patient concerns and accurately refer information to licensed clinical personnel</li><li>Serve as a non-clinical liaison, concierge, and patient advocate to support referred patients before simulation and CyberKnife treatment</li><li>Provide timely and accurate responses to patient and provider inquiries regarding services</li><li>Support discharge coordination by scheduling follow-up appointments and coordinating with case managers and other staff</li><li>Verify patient insurance authorizations and ensure medical records are prepared for upcoming clinic visits</li><li>Support STAT requests and communicate with providers when immediate action is needed</li><li>Assist clinical teams with Help Desk/IT ticket resolution as needed</li></ul>
<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>Are you looking to start your healthcare career in a supportive, entry-level environment? This <strong>Patient Access Representative</strong> role offers the perfect opportunity. As a <strong>Patient Access Representative</strong>, you will play a crucial role in managing admissions, verifying insurance, and delivering excellent service. This position is ideal for recent graduates of trade schools or individuals with customer service experience looking to transition into healthcare. With a focus on patient registration and administrative support, the <strong>Patient Access Representative</strong> ensures a positive experience for patients from the moment they walk in.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet patients and initiate the registration process in a professional and friendly manner.</li><li>Collect and accurately record payments at the point of service.</li><li>Verify insurance coverage and identify financial resources for patients.</li><li>Obtain and process necessary documentation for billing and compliance.</li><li>Handle routine patient concerns and service recovery, escalating complex issues appropriately.</li><li>Maintain communication with staff, physicians, patients, and guests via phone, email, or in person.</li><li>Meet individual productivity goals and performance metrics as assigned by department leadership.</li><li>Support all operational areas within Patient Access Services.</li></ul>
We are looking for a dedicated Patient Administrative Specialist to join our team in Palo Alto, California. This is a contract position focused on supporting front office functions, patient coordination, and surgery scheduling within an outpatient clinical environment. The ideal candidate will play a vital role in ensuring smooth administrative operations and providing an exceptional patient experience.<br><br>Responsibilities:<br>• Welcome patients upon arrival, assist with initial inquiries, and manage check-in and check-out processes at the front desk.<br>• Coordinate surgery scheduling and communicate with providers to address urgent patient needs.<br>• Offer administrative support to doctors and patients using reference materials and tools.<br>• Maintain and update information databases, directories, and internal forms.<br>• Handle patient messages and inquiries, escalating non-clinical concerns as needed.<br>• Process and distribute faxes, mail, and clinic-specific documentation efficiently.<br>• Ensure compliance with organizational and departmental service standards.<br>• Support appointment scheduling and payment processing in alignment with clinic protocols.<br>• Utilize electronic medical records (EMR) systems to manage patient information securely and accurately.<br>• Collaborate with team members to ensure seamless daily operations within the clinic.
We are looking for a dedicated Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will oversee vital front office functions, including patient registration, surgery scheduling, and administrative coordination within an outpatient clinical environment. This is a Contract position requiring strong organizational and communication skills to ensure smooth clinic operations and exceptional patient care.<br><br>Responsibilities:<br>• Welcome patients warmly at the front desk and assist with inquiries related to appointments, payments, and schedules.<br>• Coordinate surgery scheduling and communicate effectively with providers to ensure alignment with patient needs.<br>• Utilize reference tools to provide accurate doctor-patient support and respond promptly to non-clinical concerns.<br>• Maintain clinic databases and directories, ensuring accurate and organized information management.<br>• Process internal forms and manage daily administrative tasks such as distributing faxes, filing documentation, and handling mail.<br>• Respond to non-clinical patient messages and CRM inquiries, escalating issues as necessary.<br>• Ensure compliance with organizational service standards and contribute to a positive clinic environment.<br>• Adapt communication styles to suit various patient and team situations while addressing urgent needs calmly.<br>• Facilitate patient check-in and check-out processes efficiently, ensuring a seamless experience.<br>• Collaborate with team members to manage multiple priorities and maintain clinic workflow.
<p><strong>Positions Overview:</strong></p><p>Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at the Hospital and Clinics. They provide customers, patients (and their families and visitors) with a personal connection to the hospital by offering amenities and assistance. Customer Navigator responsibilities may include, but are not limited to, scheduling and managing appointments, asking questions and gaining access to services and organizations, greeting patients, navigation assistance, responding to patient complaints, providing guidance to five (5) or more volunteers, and providing assistance to families.</p>
<p>We are looking for a dedicated Customer Navigator to join our team on a long-term contract basis in Palo Alto, California. In this role, you will act as a vital link between patients and healthcare services, ensuring seamless experiences and addressing individual needs. You will be instrumental in fostering positive interactions and providing exceptional non-clinical support to patients and their families.</p><p><br></p><p><strong>This role is part-time, Saturday and Sunday, 3:30 pm to 12:00 am</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey.</p><p>• Facilitate the scheduling of appointments and manage care coordination for both inpatient and outpatient services.</p><p>• Provide detailed guidance and information about transportation options, including campus shuttles, to assist patients and guests.</p><p>• Communicate patient and guest feedback to the appropriate departments and ensure proper follow-up when necessary.</p><p>• Uphold high standards of service and patient care in alignment with organizational policies and goals.</p><p>• Support patients in navigating the healthcare system by offering practical advice and solutions tailored to their unique situations.</p><p>• Foster a respectful and collaborative environment by adhering to safety, quality, and ethical treatment standards.</p><p>• Maintain accurate records of interactions and ensure confidentiality is preserved at all times.</p><p>• Participate in ongoing training and education to stay informed about best practices and compliance requirements.</p><p>• Collaborate with colleagues across departments to ensure a consistent and positive patient experience.</p>
<p>We are looking for an experienced Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a vital liaison for patients, ensuring their journey through the healthcare system is smooth and supportive. This is a long-term contract position offering the opportunity to make a meaningful impact on patient care and experience.</p><p><br></p><p><strong>The schedule for this role is Monday through Friday 3:30 pm - 12:00 am.</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison, assisting patients with navigating healthcare services before, during, and after their medical visits.</p><p>• Coordinate transportation for guests by providing information about campus shuttle services and other available options.</p><p>• Facilitate the scheduling of physician appointments and ensure seamless care during both inpatient and outpatient stays.</p><p>• Address patient and guest concerns, relaying feedback to the appropriate department and maintaining accurate records.</p><p>• Deliver exceptional service aligned with patient-centered care standards to enhance the overall experience.</p><p>• Support compliance with all safety, quality, and ethical requirements, including adherence to National Patient Safety Goals.</p><p>• Communicate effectively with patients, staff, and departments to ensure clear and respectful interactions.</p><p>• Assist in ongoing education and training efforts to promote best practices in service delivery.</p><p>• Maintain confidentiality and uphold patient rights throughout all interactions.</p><p>• Promote teamwork and collaboration across departments to optimize patient outcomes.</p>
<p>We are seeking a detail-oriented Utility Billing Clerk experienced with Tyler ERP software to join our administrative/finance team. The ideal candidate will manage all aspects of utility customer billing, payment processing, and account maintenance, ensuring accurate and timely invoicing for water, sewer, and other municipal services.</p><p>Key Responsibilities:</p><ul><li>Generate and distribute utility bills using Tyler ERP software based on meter readings and service data</li><li>Process payments, post transactions, and reconcile daily receipts within the ERP system</li><li>Maintain customer account information, including setting up new accounts, updating contact details, and processing service changes</li><li>Respond to customer inquiries regarding bills, payments, and account activity in a prompt and courteous manner</li><li>Research and resolve billing discrepancies and assist with collections while maintaining confidentiality</li><li>Prepare routine and ad hoc reports from Tyler ERP for management or external auditors</li><li>Coordinate with field staff to verify meter readings and service changes</li><li>Ensure all billing procedures comply with organizational policies and regulatory standards</li><li>Assist in month-end closings and other accounting support tasks as needed</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p> </p>
We are seeking a Medical Billing Specialist who will play a key role in managing client billing processes, ensuring accurate invoicing, payment tracking, and account reconciliation within an electronic health record (EHR) system. This position requires strong attention to detail, excellent communication skills, and the ability to work independently while supporting financial operations and client services. This role will be located in San Jose, 5 days on-site and will be a contract position with the opportunity to be hired permanently with the organization. <br> Key Responsibilities Manage client billing accounts and respond to inquiries regarding invoices and payments. Process incoming payments and generate receipts and account statements. Prepare monthly billing statements for direct services and insurance claims. Support month-end and year-end close procedures for Self-Pay accounts. Maintain and monitor accounts receivable aging; follow up on overdue balances. Track insurance claims and follow up on outstanding reimbursements. Communicate with clients about balances and payment deadlines; establish payment plans as needed. Collaborate with clinical teams to resolve billing discrepancies or missing data. Ensure timely and accurate data entry for billing and reporting purposes. Handle sensitive client information in compliance with HIPAA regulations. Assist the finance team with special projects and reporting tasks. Perform additional duties as assigned.
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Client Service Associate</strong></p><p><br></p><p><strong>About the Role:</strong></p><p>We are looking for a proactive and detail-oriented Client Service Associate to provide administrative and relationship management support to both clients and the advisory team. This role is essential for ensuring smooth operations and delivering exceptional client service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle client service tasks, including calls, documentation, and wire transfers.</li><li>Prepare and transmit transaction documents; coordinate with custodians to ensure accuracy.</li><li>Act as liaison between advisors, clients, and middle-office functions such as trading, portfolio management, and billing.</li><li>Schedule meetings, manage calendars, and assist with travel arrangements.</li><li>Prioritize multiple requests and resolve issues efficiently.</li><li>If licensed, support trading activities including order entry and portfolio rebalancing.</li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li>Competitive salary with profit sharing and 401(k) match.</li><li>Medical and dental coverage.</li><li>Paid vacation, sick days, and NYSE holidays.</li><li>Opportunities for growth and flexible overtime pay.</li></ul>
<p><strong>This position is part-time, Saturdays and Sundays, 3:30 pm to 12:00 am.</strong></p><p><br></p><p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a key point of contact for patients, ensuring seamless navigation through healthcare services and delivering exceptional customer service. This is a long-term contract position where you will play a critical role in enhancing patient experiences and supporting operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison and advocate for patients, assisting them before, during, and after their medical encounters.</p><p>• Coordinate transportation for patients and visitors, including providing shuttle information and campus navigation support.</p><p>• Facilitate scheduling of medical appointments and care plans for both inpatient and outpatient services.</p><p>• Communicate patient concerns to relevant departments, ensuring timely resolution and accurate documentation.</p><p>• Provide comprehensive guidance to patients navigating the healthcare system, ensuring their needs are met efficiently.</p><p>• Uphold high standards of customer service in alignment with healthcare organization protocols and patient-centered care frameworks.</p><p>• Assist patients with accessing resources and services within the healthcare network.</p><p>• Maintain compliance with safety, ethical, and quality standards while addressing patient and guest needs.</p><p>• Participate in ongoing training and education to ensure adherence to organizational standards and improve service delivery.</p><p>• Collaborate with various departments to ensure smooth operations and enhance patient satisfaction.</p>
<p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. This long-term contract position involves assisting patients and guests with navigating healthcare services while delivering exceptional customer service. The role requires a focus on patient-centered care and adherence to high standards of communication and ethical practices.</p><p><br></p><p><strong>The shift for this position is Monday through Friday, 3:30 pm to 12:00 am.</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison to ensure patients and guests receive support throughout their healthcare journey.</p><p>• Provide information regarding transportation options, including campus shuttles, to facilitate access to hospital and clinic services.</p><p>• Coordinate the scheduling of physician appointments for both inpatient and outpatient visits.</p><p>• Address and communicate patient and guest concerns to relevant departments, ensuring resolution and proper documentation.</p><p>• Offer guidance and practical solutions to navigate healthcare systems effectively.</p><p>• Maintain compliance with safety and quality standards, including adherence to National Patient Safety Goals.</p><p>• Demonstrate sensitivity to cultural diversity and uphold patient rights and ethical treatment.</p><p>• Participate in ongoing training and development programs to enhance service delivery.</p><p>• Promote teamwork and collaboration across departments.</p><p>• Uphold confidentiality and security standards in all interactions and processes.</p>
<p>We are looking for a dedicated and resourceful Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital link between patients and healthcare services, ensuring a seamless and positive experience for all. As a long-term contract position, this opportunity allows you to make a lasting impact while working in a dynamic and patient-centered environment.</p><p><br></p><p><strong>The shift for this role is Monday through Friday, 11:30 am to 8:00 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison and guide for patients, helping them navigate healthcare services before, during, and after their medical visits.</p><p>• Provide transportation information and assistance, including details about campus shuttle services for patients and visitors.</p><p>• Coordinate and schedule physician appointments and care plans for both inpatient and outpatient stays.</p><p>• Communicate patient and guest concerns to relevant departments and ensure proper facilitation and documentation.</p><p>• Uphold and promote high-quality service standards in alignment with patient-centered care principles.</p><p>• Assist patients in understanding and utilizing available resources within the healthcare system.</p><p>• Foster a respectful and detail-oriented environment by adhering to safety, ethical treatment, and cultural sensitivity protocols.</p><p>• Maintain compliance with safety programs, patient rights, and national healthcare standards.</p><p>• Participate in ongoing training and education to ensure excellence in service delivery.</p><p>• Support emergency management and teamwork initiatives within the healthcare facility.</p>
