<p><strong>Job Summary</strong></p><p>We are seeking a Collections Specialist to manage outstanding accounts and support the collection of past-due balances. This role will involve communicating with customers, researching account issues, and helping reduce delinquency while maintaining strong professional relationships. The ideal candidate is persistent, customer-focused, and highly organized.</p><p><strong>Key Responsibilities</strong></p><ul><li>Contact customers regarding past-due balances</li><li>Monitor aging reports and prioritize collection efforts</li><li>Research account discrepancies and payment delays</li><li>Collaborate with internal teams to resolve billing or account issues</li><li>Document collection activity and account status updates</li><li>Negotiate payment arrangements when appropriate</li><li>Support efforts to reduce delinquency and improve cash flow</li><li>Prepare reports related to collection activity and account trends</li></ul><p><br></p>
<p>About the Role</p><p>Robert Half is seeking a professional and detail-oriented <strong>Collections Specialist</strong> for a contract opportunity with a nonprofit organization in Madison, Connecticut. This position is ideal for an individual with strong customer service, accounts receivable, and collections experience who enjoys working in a mission-driven environment.</p><p>The Collections Specialist will be responsible for managing outstanding balances, communicating with clients and funding sources, resolving billing discrepancies, and supporting the organization's revenue cycle and cash flow operations.</p><p>Responsibilities</p><ul><li>Monitor accounts receivable aging reports and identify outstanding balances</li><li>Contact clients, funding sources, and third-party payers regarding overdue accounts through phone, email, and written correspondence</li><li>Investigate and resolve billing discrepancies, payment issues, and account disputes</li><li>Maintain detailed collection notes and account records within the billing system</li><li>Process account adjustments, payment arrangements, and account reconciliations as appropriate</li><li>Collaborate with accounting and program staff to resolve outstanding receivables</li><li>Track collection activities and prepare aging and collections reports for management</li><li>Research unapplied payments and resolve outstanding account issues</li><li>Assist with month-end accounts receivable reconciliations</li><li>Ensure collection efforts comply with organizational policies and applicable regulations</li><li>Support special projects and administrative functions as needed</li></ul><p><br></p>
<p>We are looking for a detail-oriented Records Clerk to support a long-term contract assignment. In this role, you will help maintain organized physical and digital records while ensuring documentation is handled in line with company retention standards. This position is well suited to someone who is comfortable working with files, technology, and repetitive processes that require accuracy. You will play an important part in preparing records for storage, retrieval, and proper disposition.</p><p><br></p><p>Responsibilities:</p><p>• Organize and sort physical records to support document cleanup efforts and ensure compliance with established retention guidelines.</p><p>• Scan and upload file materials into the company’s digital records platform with a strong focus on completeness and accuracy.</p><p>• Locate requested files and prepare document batches for transfer to an offsite storage facility.</p><p>• Review loan identifiers and related documentation in the paperless system before records are archived.</p><p>• Identify and pull eligible files for secure destruction according to retention schedules and internal procedures.</p><p>• Maintain orderly paper filing systems across the office to improve accessibility and record control.</p><p>• Check files for accuracy, completeness, and proper labeling before storage or disposal actions are completed.</p><p>• Keep record inventories and supporting documentation organized so information can be retrieved efficiently when needed.</p>
<p><strong>Job Summary</strong></p><p>We are seeking a Billing Specialist to support billing operations, invoice preparation, and account review. This role will help ensure accurate and timely invoicing, resolve billing discrepancies, and maintain strong communication with internal teams and customers. The ideal candidate is organized, detail-oriented, and comfortable handling high-volume transactional work.</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and issue customer invoices</li><li>Review billing data for accuracy and completeness</li><li>Research and resolve billing discrepancies and customer questions</li><li>Maintain billing records and supporting documentation</li><li>Coordinate with internal departments to ensure accurate invoicing</li><li>Reconcile billing activity and assist with reporting</li><li>Support month-end billing close processes</li><li>Identify opportunities to improve billing procedures and accuracy</li></ul><p><br></p>
<p>We are looking for a detail-oriented Billing Specialist to support healthcare-related claims activity. This Long-term Contract position focuses on preparing and submitting accurate claims for government entities while maintaining complete supporting records and strong coordination across stakeholders. The ideal candidate will be comfortable working in a structured billing environment, reviewing financial information carefully, and helping ensure timely, compliant claim processing.</p><p><br></p><p>Responsibilities:</p><p>• Prepare monthly and quarterly claims for state and local government programs using established billing procedures and timelines.</p><p>• Review claim amounts against supporting financial data before submission and resolve discrepancies to ensure accuracy.</p><p>• Maintain organized backup documentation for all billing activity to support compliance and audit readiness.</p><p>• Apply contract terms and billing guidelines when compiling claims to ensure submissions align with program requirements.</p><p>• Communicate with internal teams and external contacts to investigate and address issues related to submitted claims.</p><p>• Reconcile differences between billing records and financial reports, making corrections as needed before final processing.</p><p>• Support the development and review of contract-related budgets when additional billing input is required.</p><p>• Handle sensitive accounting information with discretion and follow confidentiality standards in all daily activities.</p><p>• Provide additional administrative or billing support as assigned to meet departmental needs.</p>
<p>We are looking for an experienced Credit/Collections Supervisor/Manager to lead daily receivables collection efforts for a growing organization in Norwalk, Connecticut. This on-site role combines team leadership with direct portfolio oversight, supporting strong cash flow and the timely resolution of outstanding balances. The person in this position will guide a small collections team, manage complex account issues, and work closely with internal partners to strengthen overall collection performance.</p><p><br></p><p>Responsibilities:</p><p>• Lead, mentor, and evaluate a team of 3–5 Collections Specialists, providing direction that supports consistent follow-through and strong individual performance.</p><p>• Oversee collection activity across a large accounts receivable portfolio tied to roughly $65M+ in revenue, with a focus on reducing delinquent balances.</p><p>• Set daily and weekly priorities for the team, ensuring outreach efforts are organized, timely, and aligned with business cash flow goals.</p><p>• Review aging trends, account status, and collection results to identify risk areas and take corrective action when needed.</p><p>• Work directly with customers and internal departments to resolve billing concerns, payment delays, deductions, and disputed balances.</p><p>• Manage escalated and high-impact accounts, using sound judgment to move difficult collection matters toward resolution.</p><p>• Maintain accurate records of customer interactions, collection steps, and account updates to support reporting and accountability.</p><p>• Collaborate with Accounting, Finance, Billing, Sales, and related teams to improve issue resolution and strengthen receivables processes.</p><p>• Use NetSuite to monitor account activity, track receivables, and support reporting that helps guide collection strategy.</p><p>• Assess current collection procedures and recommend improvements that enhance efficiency, internal controls, and cash collections.</p>