<p>We are looking for an experienced Intake Director to oversee a busy intake function for a plaintiff-side practice in New York. This role focuses on strengthening team performance, improving the prospective client experience, and increasing the effectiveness of case intake processes. The ideal candidate brings strong leadership skills, sound judgment in evaluating new matters, and the ability to guide a remote team in a fast-moving legal environment. </p><p><br></p><p>Responsibilities:</p><p>• Direct the day-to-day work of a remote intake team managing a large volume of new inquiries and consultation requests.</p><p>• Ensure prospective clients receive timely, compassionate, and clear communication across all intake channels.</p><p>• Assess potential personal injury and medical malpractice matters to determine viability and alignment with firm criteria.</p><p>• Analyze intake results by reviewing conversion trends, responsiveness, follow-up activity, and signed retainer outcomes.</p><p>• Establish clear performance expectations, accountability measures, and streamlined workflows to improve departmental efficiency.</p><p>• Coach and develop team members on consultative conversations, objection response techniques, and client-centered communication.</p><p>• Prepare and share recurring reports on key intake indicators, including lead quality, retention progress, and call-handling effectiveness.</p><p>• Partner with attorneys to arrange consultations and route suitable matters for prompt review and assignment.</p>
We are looking for an experienced Director of Field Operations to lead field execution and strengthen operational performance across active job sites in Brewster, New York. This role oversees workforce coordination, project support, quality standards, and day-to-day field readiness while partnering closely with project managers, vendors, and clients. The ideal candidate brings strong construction operations leadership, sound judgment in fast-moving environments, and a practical approach to team development and problem-solving.<br><br>Responsibilities:<br>• Direct field activities across multiple projects, aligning labor assignments and crew schedules with production goals and site demands.<br>• Coordinate the availability of personnel, equipment, materials, and logistics so work progresses safely, efficiently, and on schedule.<br>• Visit job sites regularly to review progress, assess execution, and identify issues that could affect timelines, quality, or performance.<br>• Uphold workmanship expectations and verify that field operations meet company standards, project specifications, and compliance requirements.<br>• Partner with internal teams on estimating, project preparation, and forecasting to support accurate planning and resource allocation.<br>• Guide, coach, and develop foremen and field staff to build capability, accountability, and consistent jobsite leadership.<br>• Oversee fleet usage and equipment readiness by supporting maintenance planning and ensuring operational assets are prepared for deployment.<br>• Maintain effective communication with clients, suppliers, subcontractors, project managers, and internal stakeholders to keep projects moving smoothly.<br>• Resolve field challenges quickly by evaluating conditions, recommending practical solutions, and minimizing disruption to production.<br>• Track project costs, labor productivity, and overall operational results while contributing to improved workflows and field processes.