<p><strong>Job Summary</strong></p><p>We are seeking a Collections Specialist to manage outstanding accounts and support the collection of past-due balances. This role will involve communicating with customers, researching account issues, and helping reduce delinquency while maintaining strong professional relationships. The ideal candidate is persistent, customer-focused, and highly organized.</p><p><strong>Key Responsibilities</strong></p><ul><li>Contact customers regarding past-due balances</li><li>Monitor aging reports and prioritize collection efforts</li><li>Research account discrepancies and payment delays</li><li>Collaborate with internal teams to resolve billing or account issues</li><li>Document collection activity and account status updates</li><li>Negotiate payment arrangements when appropriate</li><li>Support efforts to reduce delinquency and improve cash flow</li><li>Prepare reports related to collection activity and account trends</li></ul><p><br></p>
<p><strong>Job Description:</strong></p><p>Our client is seeking a <strong>Senior Collections Specialist</strong> for a fully onsite role in Stamford, CT. This position is ideal for a polished and results-driven professional with strong business-to-business and/or commercial collections experience, excellent communication skills, and the ability to work effectively in a fast-paced environment. The Senior Collections Specialist will play a key role in managing outstanding receivables, maintaining customer relationships, and helping drive timely cash collections. This person must have a STRONG grasp on Netsuite ERP.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a high-volume portfolio of accounts and lead collection efforts to reduce aged receivables</li><li>Contact customers by phone and email to secure payment and resolve outstanding balances</li><li>Research and reconcile account discrepancies, billing issues, short payments, and unapplied cash</li><li>Review aging reports regularly and prioritize collection activity based on risk and delinquency</li><li>Partner with internal teams including accounting, billing, customer service, and sales to resolve disputes and improve collection outcomes</li><li>Maintain detailed and accurate records of collection activity, customer communications, and payment commitments</li><li>Prepare reporting on collection status, aging trends, and high-risk accounts for management review</li><li>Recommend accounts for escalation or further action when appropriate</li><li>Support process improvements and best practices related to accounts receivable and collections operations</li></ul><p><br></p>
<p>We are looking for a <strong>Collections Specialist </strong>to support delinquency management and member account resolution for a <strong>Contract position</strong> based in <strong>Middletown, New York</strong>. This <strong>fully onsite</strong> opportunity is expected to continue through the end of the year and is ideal for someone who can balance firm collections practices with attentive member service. The person in this role will handle account follow-up, payment arrangements, research activities, and documentation while working within regulatory guidelines and internal policies.</p><p><br></p><p>Responsibilities:</p><p>• Contact members and internal or external parties by phone to address past-due accounts, answer inquiries, and move collection efforts forward.</p><p>• Guide members through available resolution options, including hardship support, settlement opportunities, and short-term payment plans designed to reduce delinquency.</p><p>• Complete collection-related service requests such as deferments, payment postings, account updates, and other administrative actions tied to account resolution.</p><p>• Maintain thorough and accurate records of all collection activity in the designated system to ensure account history is current and well documented.</p><p>• Research account details by obtaining supporting documents such as payment copies, statements, credit reports, and credit applications when needed.</p><p>• Partner with leadership on accounts that require non-routine action, including matters involving legal review, repossession, outside agencies, or bankruptcy activity.</p><p>• Recommend accounts for charge-off when recovery is no longer likely and assist with related account maintenance and processing steps.</p><p>• Handle collection payments and proceeds from external sources, support vendor-related correspondence, and help manage daily department mail and written communications.</p><p>• Monitor online banking requests and assist with reconciliations and other departmental tasks that support accurate financial tracking and operational efficiency.</p><p>• Identify workflow improvement opportunities that strengthen accuracy, internal controls, and overall department performance while completing additional assigned duties as needed.</p>