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2 results for Help Desk Technician Ii in Danbury, CT
- Stamford, CT
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.<br><br>Responsibilities:<br>• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.<br>• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.<br>• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.<br>• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.<br>• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.<br>• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.<br>• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.<br>• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
- 2026-08-28T00:00:00Z
- Hartford, CT
- remote
- Temporary / Contract
- 25 - 28 USD / Hourly
- <p><strong>Help Desk Analyst I (Contract)</strong></p><p><br></p><p><strong>Location:</strong> Hartford, CT (Fully Remote)</p><p><strong>Duration:</strong> 3-Month Contract</p><p><strong>Hours:</strong> 40 Hours per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.</p><p>The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to and resolve support requests through a ticketing system.</li><li>Assist with user onboarding and offboarding activities.</li><li>Manage user accounts, permissions, and access requests.</li><li>Support email administration and related user requests.</li><li>Perform password resets and account maintenance.</li><li>Execute established procedures and operational tasks as directed.</li><li>Document work performed and maintain accurate ticket notes.</li><li>Escalate issues when appropriate.</li><li>Communicate effectively with end users and team members.</li><li>Assist with general day-to-day IT support activities.</li></ul><p><br></p>
- 2026-09-02T00:00:00Z