<p>We are looking for a skilled Automation Engineer to join our dynamic team in Torrington, Connecticut. In this role, you will play a pivotal part in advancing our infrastructure through automation, ensuring seamless operations and enhanced reliability. You will have the opportunity to work on cutting-edge technologies and contribute to modernizing our systems.</p>
<p>We are seeking a <strong>Senior Salesforce Engineer</strong> to serve as the primary Salesforce resource for one or more business departments. In this role, you'll partner closely with stakeholders to understand business processes, translate requirements into scalable Salesforce solutions, and provide both hands-on administration and development support.</p><p>Acting as an internal Salesforce consultant, you'll become a trusted advisor to the teams you support, helping optimize workflows through configuration, automation, integrations, and strategic platform enhancements. You'll maintain a Salesforce roadmap for each department while collaborating with leadership to ensure projects are aligned with business priorities.</p><p><br></p><p><strong><em>Responsibilities</em></strong></p><p><br></p><p><strong>Salesforce Administration</strong></p><ul><li>Manage users, profiles, permission sets, roles, and security.</li><li>Design, build, and maintain complex Salesforce Flows, including screen, record-triggered, scheduled, autolaunched, and subflows.</li><li>Configure custom objects, fields, page layouts, record types, validation rules, and automation.</li><li>Maintain data quality, integrity, and deduplication efforts.</li><li>Manage releases, sandbox environments, deployments, reports, and dashboards.</li></ul><p><strong>Development & Integration</strong></p><ul><li>Develop and maintain Apex classes, triggers, and basic asynchronous processes where declarative solutions aren't sufficient.</li><li>Make minor Lightning Web Component (LWC) enhancements and collaborate with developers on larger customizations.</li><li>Design and support integrations with third-party business systems.</li><li>Evaluate when to use Flow versus Apex to deliver scalable, maintainable solutions.</li><li>Translate business requirements into effective technical designs.</li></ul><p><strong>Strategy & Collaboration</strong></p><ul><li>Serve as the embedded Salesforce advisor for supported departments.</li><li>Build relationships with stakeholders to identify opportunities for process improvement and automation.</li><li>Maintain departmental Salesforce roadmaps and recommend configuration, customization, or third-party solutions.</li><li>Document architecture decisions and support long-term platform governance.</li></ul><p><br></p>
<p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>