<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
<p>We are looking for an experienced Procurement Manager to lead strategic sourcing initiatives within the Digital and Technology category. Involves collaboration with multiple departments, including IT, Legal, and Finance, to drive impactful results. The ideal candidate will possess expertise in negotiating technology agreements, managing supplier relationships, and optimizing contracts to deliver significant savings and value.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement sourcing strategies for key Digital and Technology categories, including enterprise applications, cloud services, and business applications.</p><p>• Lead contract negotiations with global technology providers, such as Microsoft, Oracle, Salesforce, Adobe, and other industry-specific software suppliers.</p><p>• Identify cost-saving opportunities through demand management, contract optimization, and strategic supplier engagement.</p><p>• Serve as the primary liaison for commercial and business terms between suppliers and internal departments, including procurement, legal, security, and risk management.</p><p>• Manage supplier relationships and mediate high-level issues to ensure effective problem resolution.</p><p>• Analyze spend data to uncover opportunities for cost reduction and maintain market and product knowledge documentation.</p><p>• Collaborate with global sourcing teams to aggregate data and develop strategies at both local and international levels.</p><p>• Operate independently to achieve strategic objectives and drive sourcing initiatives with minimal supervision.</p><p>• Support other procurement-related tasks and responsibilities as assigned.</p>
We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in Mesquite, Texas, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department. <br><br>Responsibilities:<br>• Provide troubleshooting assistance to employees to resolve technical issues<br>• Carry out day-to-day tasks associated with the MIS department<br>• Learn and adapt to using additional third-party products as required by the company<br>• Support the warehouse management system (WMS) used in warehousing operations on a daily basis<br>• Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment<br>• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently<br>• Manage and resolve customer credit inquiries<br>• Monitor customer credit accounts and take appropriate action to collect delinquent payments.<br><br>Qualifications:<br>• Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry<br>• Proficiency with Microsoft technologies, including Microsoft Office 365<br>• Experience with Active Directory and Configuration Management<br>• Strong knowledge of Computer Hardware and Desktop Hardware<br>• Familiarity with Deskside Support operations<br>• Experience working with Databases<br>• Excellent problem-solving skills and the ability to troubleshoot technical issues<br>• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner<br>• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously<br>• Proven history of delivering exceptional customer service<br>• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
We are looking for an experienced and detail-oriented individual to serve as an In-House Counsel for a Hi-Tech Engineering company based in Dallas, Texas. This Contract position focuses on supporting construction projects through robust contract management, negotiation, and legal advice. The ideal candidate will have a strong background in construction contracting and the ability to work collaboratively with cross-functional teams to ensure compliance and mitigate risks.<br><br>Responsibilities:<br>• Review, draft, and negotiate various construction-related contracts, including design-build agreements, subcontractor contracts, and vendor agreements.<br>• Provide practical legal and contractual guidance to project teams and company leadership.<br>• Collaborate with departments such as procurement, finance, and project management to ensure contracts meet business objectives and regulatory standards.<br>• Identify potential contractual risks and propose solutions that align with organizational goals.<br>• Support corporate governance tasks and transactional matters as required.<br>• Maintain accurate and organized records of contract versions, approvals, and execution.<br>• Ensure compliance with construction laws, regulations, and industry standards.<br>• Assist in resolving disputes and claims related to construction projects.
We are looking for a skilled Cloud Engineer with expertise in AWS technologies to join our team in Dallas, Texas. In this role, you will design, implement, and optimize cloud solutions that meet organizational needs while maintaining high performance and scalability. This position offers an opportunity to work on cutting-edge cloud environments and contribute to transformative projects.<br><br>Responsibilities:<br>• Design and deploy scalable cloud solutions using AWS technologies.<br>• Implement and manage infrastructure automation tools such as Terraform and Ansible.<br>• Configure and manage AWS services including EC2, Auto Scaling, and other related resources.<br>• Monitor cloud systems to ensure optimal performance and reliability.<br>• Collaborate with cross-functional teams to align cloud strategies with business objectives.<br>• Optimize cloud environments for cost efficiency and scalability.<br>• Troubleshoot and resolve issues related to cloud infrastructure.<br>• Create and maintain documentation for cloud configurations and processes.<br>• Stay updated with the latest AWS advancements and best practices to enhance solutions.<br>• Provide technical guidance and support to team members as needed.
We are looking for an experienced Quote-to-Cash Test Lead to oversee the testing strategy and execution for a large-scale transformation program. This long-term contract position requires a hands-on leader with the ability to not only manage testing efforts but also actively contribute to test creation and execution during critical phases. Based in Plano, Texas, this role involves working across multiple workstreams and systems in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Develop and implement a comprehensive testing strategy for a complex Quote-to-Cash transformation program across multiple workstreams.<br>• Create detailed test plans and scripts while actively participating in test execution during peak periods.<br>• Lead and manage functional, integration, and end-to-end testing across front-office and back-office systems.<br>• Collaborate with cross-functional teams to ensure test coverage across systems such as Salesforce, Zuora Billing, Ironclad, and NetSuite.<br>• Guide and support internal testers, providing direction and assistance as needed.<br>• Monitor, track, and report testing progress, metrics, and risks to stakeholders and leadership.<br>• Coordinate engagement and communication with stakeholders, ensuring clarity in reporting and updates.<br>• Drive testing efforts through Agile sprint-based delivery processes.<br>• Ensure testing aligns with project goals and deadlines across a multi-system tech stack.
We are looking for a detail-oriented SQL Database Administrator to join our team in Dallas, Texas. In this role, you will manage and optimize database operations while contributing to automation and cloud-based projects. This position offers an excellent opportunity to work with advanced technologies and enhance your expertise in database management.<br><br>Responsibilities:<br>• Install, configure, and maintain SQL Server databases to ensure optimal performance.<br>• Monitor database systems and implement tuning strategies to enhance efficiency.<br>• Execute backup and recovery procedures to safeguard data integrity.<br>• Perform routine maintenance, including updates and patch management.<br>• Collaborate with development teams to optimize SQL queries and database designs.<br>• Document database configurations, processes, and any modifications.<br>• Manage database security by configuring access permissions and roles.<br>• Optimize indexes to improve query performance and troubleshoot blocking and deadlock issues.<br>• Work with Azure SQL Managed Instances and automate database tasks.<br>• Develop and maintain automation scripts using PowerShell and Python to streamline administrative processes.
We are looking for an experienced Executive Assistant to provide high-level support to C-suite executives in a dynamic and fast-paced environment. This role requires exceptional organizational skills, technical proficiency, and a proactive approach to managing executive operations. Based in Dallas, Texas, you will play a pivotal role in ensuring seamless communication and workflow between executives, investors, and stakeholders.<br><br>Responsibilities:<br>• Manage day-to-day executive operations, including scheduling, travel arrangements, inbox organization, and meeting preparation.<br>• Act as the primary point of contact for prioritizing and triaging communications with discretion and efficiency.<br>• Collaborate with the Chief of Staff to coordinate stakeholder communications, monitor project timelines, and facilitate follow-ups.<br>• Track action items and deadlines related to executive initiatives to ensure timely completion.<br>• Develop and refine workflows, leveraging AI tools to streamline scheduling and information flow.<br>• Document and optimize operational processes to support scalability and enhance efficiency.<br>• Analyze financing trends and market activities to provide insights and identify opportunities.<br>• Prepare materials and assist with investor communications, board meetings, and high-level stakeholder engagements.<br>• Organize strategic events such as leadership retreats, investor gatherings, and executive-led sessions.<br>• Support research, drafting, and cross-functional collaboration on special projects to drive organizational alignment.
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
