<p><strong>Digital Marketing Specialist - 2-3-month contract, full 30-40 hours a week!! HubSpot Must! </strong></p><p>Robert Half, Marketing & Creative is looking for a <strong>Digital Marketing Specialist</strong> for a 2-3-month contract with a client here in the Dallas-Fort Worth area. The<strong> Digital Marketing Specialist</strong> will be designing, creating and executing segmented marketing campaigns in <strong>HubSpot</strong>. <strong>Digital Marketing Specialist </strong>will oversee the contact list management, segmentation, lifecycle updates and data hygiene.<strong> Digital Marketing Specialist </strong>will ensure accurate, organized records supporting targeted marketing efforts and sales outreach. <strong>Digital Marketing Specialist</strong> will build and manage dashboards in <strong>HubSpot</strong>, LinkedIn and other platforms to monitors the sales pipeline campaign performance and lead lifecycle. <strong>Digital Marketing Specialist</strong> will analyze data supporting sales enablement, optimize marketing effectiveness, and drive growth. <strong>Digital Marketing Specialist</strong> will develop and manage a content calendar; create, curate, and schedule posts simultaneously across multiple social media platforms, including visual design and engagement tracking.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>Search Engine Marketing Manager - 12-Month Contract, Hybrid 3 Days a week in North Dallas!</p><p>Robert Half, Marketing & Creative is looking for a Search Engine Marketing Manager for a 12-month contract, hybrid schedule 3 days a week! Search Engine Marketing Manager will be setting up accounts in Google platforms and overseeing KPIs for dealers. Search Engine Marketing Manager will be working with contacts all over the country, reporting on different regions, and presenting on reports and business opportunities. Search Engine Marketing Manager will work closely with eCommerce Marketing team to evaluate recent campaigns and promotions directly affecting campaign performance. SEM Manager will be working with the (5) providers that dealers can choose from to execute paid campaigns, will be overseeing this group and process. SEM Manager will be overseeing multichannel campaigns, including email, direct mail, digital advertising, and paid media campaigns. SEM Manager will be analyzing product feed and data insights, creating visualizations and dashboards representing trends and opportunities.</p><p><br></p>
<p><strong>Marketing Manager</strong></p><p><strong>Location: Wylie, Texas - Fully On-site + Travel as needed.</strong></p><p><br></p><p><strong>About the Role</strong></p><p>Our client is seeking a Marketing Manager to lead marketing efforts for one of their divisions. This role blends strategic thinking with hands-on execution and is ideal for someone who understands the unique needs of tactical product markets.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and execute marketing strategies for the law enforcement and sporting goods verticals.</li><li>Develop traditional marketing assets: flyers, catalogs, email campaigns, product launch materials, and sales promotions.</li><li>Conduct competitive analysis and provide strategic insights to the sales team.</li><li>Collaborate with product development teams to shape positioning and messaging.</li><li>Support sales with content creation, communications, and promotional materials.</li><li>Coordinate with social media and affiliate teams for content and product evaluations.</li><li>Manage website updates, photo/video shoots, and ensure timely content publication.</li><li>Oversee tradeshow logistics including booking, shipping, and on-site support.</li></ul><p><br></p><p><br></p>
<p><strong>Digital Marketing Manager</strong></p><p><strong>Location: Plano, TX (Hybrid)</strong></p><p><strong>Employment Type: Full-Time</strong></p><p><br></p><p><strong>About the Role</strong></p><p>Our client is hiring a strategic and technically savvy Digital Marketing Manager to lead the roadmap, performance, and user experience of their owned digital channels. This role is critical in driving long-term channel growth, discoverability, and engagement across their website, local SEO, and social media integration.</p><p><br></p><p>You’ll collaborate with cross-functional teams (Retail, Product, Technology), agency partners, and internal marketing stakeholders to ensure a consistent and elevated digital brand experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and evolve the website strategy, including oversight of a web developer and external CMS partners</li><li>Manage local SEO and listings, working closely with SEO agencies to optimize backend performance and visibility</li><li>Support and integrate social media into the broader digital ecosystem, partnering with internal leads to elevate strategy</li><li>Lead web operations, including dynamic content personalization, tag management, and customer segmentation</li><li>Ensure proper event tracking, API integrations, and performance analytics across platforms</li><li>Collaborate with IT and marketing teams to align digital initiatives with business goals</li><li>Oversee contractors and agency relationships as needed</li></ul>
<p>About the Role</p><p>We’re looking for a strategic and hands-on Manager, Loyalty Marketing to lead our clients efforts in driving customer retention, engagement, and lifetime value. This role is ideal for someone who thrives in a fast-paced, data-driven environment and is passionate about optimizing the customer journey through loyalty and subscription-based marketing.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Execution: Develop and execute lifecycle marketing strategies that enhance customer retention and reduce churn.</li><li>Customer Journey Optimization: Leverage insights across the full customer lifecycle to improve engagement and loyalty.</li><li>Channel Management: Own and optimize campaigns across email, SMS, rewards, and subscription platforms.</li><li>Campaign Execution: Step in to run email and SMS campaigns when needed, ensuring flawless delivery and performance.</li><li>Team Leadership</li></ul>
<p><strong>Copywriter</strong></p><p><strong>Location:</strong> Plano, TX (Hybrid Schedule)</p><p><strong>Duration:</strong> 3-month contract (40 hours/week), likely to extend</p><p><br></p><p>We are seeking a creative and detail-oriented Copywriter to join our growing Marketing team on a full-time contract basis. This role follows a hybrid schedule, with three days per week onsite in Plano, TX. The ideal candidate will bring a passion for storytelling, a sharp eye for detail, and the ability to translate complex ideas into compelling, customer-friendly content across digital and print platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Write, edit, and proofread clear, concise copy for web pages, blog articles, landing pages, emails, social media posts, print ads, and more</li><li>Collaborate with marketing, creative, digital, and product teams to develop messaging that supports business goals and enhances the customer experience</li><li>Adapt tone and style to different formats, audiences, and platforms to ensure brand voice consistency</li><li>Assist in ideating creative campaigns, slogans, and headlines that resonate with potential and existing customers</li><li>Translate complex service offerings and promotions into customer-friendly language</li><li>Participate in brainstorming sessions and creative reviews, applying feedback constructively</li><li>Conduct research to ensure factual accuracy and relevance</li><li>Ensure all copy is optimized for SEO and digital best practices</li><li>Support additional copy and content needs as requested by the marketing team</li></ul>
<p>We are looking for an experienced and driven <strong>Paid Media Manager</strong> to join our team in Frisco, Texas. In this role, you will take charge of designing, executing, and optimizing paid media campaigns across multiple digital platforms. This position is perfect for a self-motivated individual who thrives in dynamic environments and is eager to contribute to the success of a multi-location business.</p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and refine paid media strategies across platforms like Google Ads, Meta (Facebook/Instagram), LinkedIn, and others.</p><p>• Oversee all aspects of campaign management, including planning, setup, testing, optimization, and performance analysis.</p><p>• Monitor campaign budgets and pacing to ensure alignment with overall marketing goals.</p><p>• Analyze data using tools such as Google Analytics and platform-specific dashboards to identify opportunities for improvement.</p><p>• Collaborate with internal teams, including brand, content, and analytics, to ensure media strategies support broader business objectives.</p><p>• Prepare detailed performance reports and provide actionable recommendations to leadership.</p><p>• Stay informed about updates in advertising platforms, industry trends, and emerging technologies to maintain a competitive edge.</p><p>• Implement A/B testing and conversion rate optimization strategies to enhance campaign effectiveness.</p><p>• Manage local marketing initiatives tailored to multi-location business needs.</p>
<p><strong>Copywriter - Contract - 40hrs/week - 2-3 Week Contract! </strong></p><p>The Copywriter will ensure that writing projects are consistent with the brand and Marketing guidelines, style and voice. The Copywriter will create content for marketing materials, websites, email campaigns, social media campaigns, white papers, case studies, and more. The Copywriter will also review all the creative copy, content, drafts, and proofs for grammar, accuracy and consistency within brand style guidelines. The Copywriter will be working with marketing, design, product and sales teams to develop integrated marketing campaigns. </p><p><br></p><p><br></p>
Proposal Coordinator - 3+ Months, Potential for permanent, On-Site, 40 hours a week in North Dallas! Robert Half, Marketing & Creative is looking for a Proposal Coordinator to bring on for the next 3+ months, on-site in the North Dallas area, long-term is probable. Proposal Coordinator will be overseeing proposal and grant assets and elements, routing internal approvals and gathering content from multiple departments and managers. Proposal Coordinator will act as the liaison and home base for gathering, organizing, and delivering proposal-related requirements, Proposal Coordinator will be reading and interpreting technical and legal documents, to ensure details align with requirements supporting the compliance and risk assessment processes. Proposal Coordinator will work with all levels in the organization, ensuring communication and smooth transition throughout the proposal and grant process.
<p>Our client, a leader in providing document management and process automation solutions, is seeking a dynamic <strong>Inside Sales/Appointment Setter</strong> to join their team on a <strong><u>contract-to-hire basis in Plano, TX.</u></strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>As an Inside Sales/Appointment Setter, you will play a crucial role in generating new business opportunities and building relationships with prospective clients. You will work closely with the sales and marketing teams, reaching out to potential leads, scheduling appointments, and contributing to the success of the organization's growth objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Lead Generation & Prospecting:</strong></p><ul><li>Identify, research, and target potential clients in industries that would benefit from document management and process automation solutions.</li><li>Effortlessly collaborate with the sales team to align strategies for prospect outreach based on target markets.</li></ul><p><strong>Outbound Calls & Engagement:</strong></p><ul><li>Proactively conduct outbound calls to introduce potential clients to the company's innovative solutions.</li><li>Follow up on inbound leads generated by marketing campaigns to build meaningful connections and convert interest into appointments.</li></ul><p><strong>Appointment Setting:</strong></p><ul><li>Schedule meetings or demonstrations for senior sales representatives to present tailored solutions to prospective clients.</li><li>Ensure all appointments are appropriately logged in the CRM system and confirmed with clients.</li></ul><p><strong>Pipeline Management:</strong></p><ul><li>Document all client interactions and maintain up-to-date information on leads in the company CRM system.</li><li>Monitor and nurture leads throughout the sales cycle to ensure follow-through and conversion.</li></ul><p><strong>Knowledge & Training:</strong></p><ul><li>Develop a strong understanding of document management tools and process automation technologies to effectively communicate their value to prospects.</li><li>Continuously stay up to date with industry trends and the competitive landscape.</li></ul>
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven Technology and/or recruiting background. Market to Technology via telephone, video as well as conduct in-person meetings with Technology and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
We are looking for a skilled Copywriter to join our team on a contract basis in Irving, Texas. This role will focus on creating compelling and effective content for social media advertising campaigns, with opportunities to contribute to other customer-facing communications. Ideal candidates will bring creativity, precision, and a background in retail or promotional writing to support our growing project demands.<br><br>Responsibilities:<br>• Craft engaging and persuasive copy for social media advertising campaigns, ensuring alignment with brand voice.<br>• Develop customer-facing content for credit card or rewards programs, enhancing user engagement.<br>• Collaborate with the copy team to brainstorm and execute creative concepts for retail promotions.<br>• Edit and refine copy to meet objectives and maintain clarity and conciseness.<br>• Ensure all written content adheres to company standards and resonates with target audiences.<br>• Work closely with stakeholders to understand project goals and deliver high-quality content.<br>• Utilize provided software and equipment to manage and deliver assignments efficiently.<br>• Adapt writing style to suit various platforms, including web, email, and promotional materials.<br>• Contribute to team discussions and provide innovative ideas to enhance marketing strategies.<br>• Manage multiple projects simultaneously, meeting deadlines and maintaining attention to detail.
We are looking for an experienced HR Recruiter to join our team in Dallas, Texas. This role involves managing full-cycle recruitment for positions across various departments while ensuring a positive candidate experience. As a Contract-to-long-term position, this opportunity offers the potential for growth within our organization.<br><br>Responsibilities:<br>• Manage the recruitment process for over 30 open roles simultaneously, ensuring compliance with company policies and procedures.<br>• Advertise job openings, source candidates, conduct screenings, and coordinate interviews while gathering feedback from stakeholders.<br>• Maintain accurate records of recruitment activities and metrics using Excel and other tracking tools.<br>• Identify and engage potential candidates through Boolean searches, job boards, LinkedIn Recruiter, and effective networking.<br>• Provide clear communication and regular updates to candidates throughout the application process to ensure a positive experience.<br>• Monitor recruitment trends and collaborate with management to adapt strategies accordingly.<br>• Represent the company at career fairs and networking events to promote the employer brand.<br>• Build and maintain relationships with colleges to support campus recruitment for graduate programs.<br>• Organize and prepare marketing materials for career fairs and other recruitment-related events.<br>• Handle administrative tasks and data entry to support daily recruitment operations.
<p>A growing North Dallas company has an excellent opportunity for an Accounts Receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. The team is rapidly growing into their new location and needs a self-starter to join the accounting team! You will be processing full-cycle AP, handling 200+ invoices per week, with high attention to detail. If you are looking for a company that offers great career growth potential and an impressive benefits package, this could be a great match for you. You will begin as a temporary employee with the opportunity for conversion into a full-time position.</p><p>Responsibilities</p><ul><li>Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</li><li>Reconcile bank accounts, posting and balancing financial data in various ledgers</li><li>Input timesheet data</li><li>Verify of documents and codes</li><li>Process payments and compiling segments of monthly closings and annual reports</li><li>Support, communicate, reinforce and defend the mission, values and culture of the organization</li><li>Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</li><li>Soft collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</li></ul><p><br></p>
<p>This is a brand new position for a Commercial Attorney who will serve as an In-House Counsel for a Company moving to Dallas, Texas. This role involves providing comprehensive legal support across various domains, including commercial leasing, vendor agreements, corporate governance, intellectual property, and compliance matters. The ideal candidate will collaborate with leadership and cross-functional teams to mitigate risks while driving business growth.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and negotiate a wide array of contracts, such as vendor agreements, leases, NDAs, licensing deals, and service agreements.</p><p>• Develop and manage standardized contract templates and processes to ensure operational efficiency.</p><p>• Review and assist with lease agreements, amendments, and real estate due diligence to support new location development.</p><p>• Collaborate with brokers, landlords, and internal teams to facilitate lease negotiations and compliance.</p><p>• Maintain corporate governance documentation and oversee entity management processes for the organization and its affiliates.</p><p>• Ensure adherence to applicable laws and regulations across multiple states, offering guidance on compliance matters.</p><p>• Analyze risk exposure and liability concerns, providing expert advice to proactively address potential issues.</p><p>• Manage legal correspondence, claims, and disputes, engaging external counsel as necessary.</p><p>• Support trademark, copyright, and licensing matters in collaboration with intellectual property counsel.</p><p>• Evaluate promotional, marketing, and digital content to identify and mitigate legal risks.</p><p>Things will go even better than you hoped if you apply for this open position. For confidential consideration send your resume directly to:</p><p>rosemarie.jones< at >roberthalf.< com ></p>
We are looking for a dedicated and detail-oriented Compliance Officer to join our team on a contract basis in Dallas, Texas. This role is pivotal in ensuring adherence to regulatory guidelines and company policies while managing the firm’s compliance program effectively. The ideal candidate will possess expertise in compliance operations and regulatory management, contributing to the continuous improvement of our existing frameworks.<br><br>Responsibilities:<br>• Monitor company adherence to policies and regulatory guidelines, ensuring compliance with state regulations and other applicable standards.<br>• Oversee and manage the firm’s compliance programs, including reporting requirements and regulatory frameworks.<br>• Conduct assessments and testing of firm activities to identify areas requiring compliance improvements.<br>• Handle regulatory management tasks, including identifying new requirements, addressing inquiries, and preparing for regulatory examinations.<br>• Collaborate on the creation and implementation of efficient workflows for compliance processes, such as marketing material reviews.<br>• Develop initiatives aimed at enhancing compliance awareness across the organization.<br>• Support stakeholders by drafting, reviewing, and revising broker-dealer compliance policies and procedures.<br>• Provide expertise in broker-dealer compliance, leveraging industry knowledge to maintain standards and address challenges.
<p>I am working with a client in Dallas that is hiring a Data Privacy Analyst to join their growing team. This is a mid-level position with room for growth including working on larger projects, drafting privacy policies for international marketing and building out privacy programs for new areas.</p><p> </p><p><strong>POSITION: DATA PRIVACY ANALYST</strong></p><p><strong>LOCATION: DALLAS, TX 75204 (4 DAYS ONSITE, FRIDAY WFH)</strong></p><p><strong>SALARY: $90-100K</strong></p><p> </p><p><strong>Required Experience: </strong></p><ul><li>3 years of data privacy experience</li><li>Privacy Impact Assessments (PIA)</li><li>GDPR</li><li>CCPA</li><li>OneTrust</li><li>Transfer Assessments </li><li>Privacy Law</li><li>Managing data domestically and internationally</li></ul><p><strong> </strong></p><p><br></p><p><br></p>
<p>We are looking for a highly analytical and results-driven Senior Financial Analyst to join our client's dynamic team in Dallas, Texas. In this role, you will leverage your expertise in financial modeling, forecasting, and data analysis to help drive key strategic decisions for a growing portfolio of restaurant brands. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about blending financial strategy with operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with operations, marketing, and leadership teams to develop and maintain financial models supporting strategic initiatives.</p><p>• Analyze financial performance across multiple restaurant brands and states, identifying opportunities for cost savings, revenue growth, and improved profitability.</p><p>• Create comprehensive profit and loss forecasts, scenario planning tools, and financial models for new store openings and promotional activities.</p><p>• Consolidate financial data and key performance indicators across various concepts, partnering with accounting teams to ensure accuracy.</p><p>• Lead monthly business reviews, presenting actionable insights and recommendations to cross-functional teams.</p><p>• Support the annual budgeting process and long-term planning by building detailed three-statement financial models.</p><p>• Assist with capital planning, debt financing, and other financial activities to support business expansion.</p><p>• Develop automated dashboards and tools to enhance decision-making and improve data visibility.</p><p>• Prepare quarterly financial presentations for the board of directors, ensuring clarity and strategic alignment.</p><p>• Participate in period-end close processes and provide support for financial reviews and audits.</p>
<p>We are looking for a detail-oriented and experienced Controller/Business Office Manager to oversee financial operations and administrative functions. This role is based in North Dallas, Texas, and requires someone who can effectively manage accounting, budgeting, HR, and maintenance operations. The ideal candidate will bring strong leadership, organizational, and analytical skills to ensure the smooth functioning of business processes.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the accounting team to ensure the accuracy and efficiency of financial operations.</p><p>• Oversee all accounting processes, including bank reconciliations, payroll, taxes, accounts payable, accounts receivable, audits, and financial reporting.</p><p>• Develop, implement, and monitor budgets for various departments, including marketing, sales, and inventory, while ensuring alignment with company goals.</p><p>• Manage human resources functions, such as onboarding, benefits administration, compliance with state regulations, and maintaining job descriptions.</p><p>• Coordinate IT and technology-related needs to support business operations and improve efficiency.</p><p>• Ensure the proper maintenance of facilities and equipment, addressing any issues promptly.</p><p>• Provide training to the accounting team on organizational processes and best practices to maintain consistency and compliance.</p><p>• Collaborate with leadership on financial forecasting, modeling, and strategic planning.</p><p>• Maintain accurate documentation and records, ensuring compliance with company policies and regulatory requirements.</p>
<p>Responsibilities</p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</p><p>· Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</p>
<p>Responsibilities</p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</p><p>· Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</p>
<p><strong>Creative Operations Specialist - 6+ Month Contract, Hybrid Schedule in Irving, 40 hours a week!</strong></p><p>Robert Half, Marketing & Creative is looking for a <strong>Creative Operations Specialist</strong> for a client in the Irving area. The <strong>Creative Operations Specialist</strong> will be managing creative workflows trafficking email and digital projects. <strong>Creative Operations Specialist</strong> will be reviewing, proofing and handling quality assurance on all project requests. <strong>Creative Operations Specialist</strong> will be coordinating multiple teams ensuring deadlines are met, briefs and assets are accurate and approved.</p>
<p>We are looking for an experienced Program Manager IV to join our team in Plano, TX, on a contract basis. This role involves overseeing and coordinating complex programs for a Secure Networking Cybersecurity Product and Engineering Team, ensuring projects are delivered on schedule, within budget, and adhere to the highest quality standards. The ideal candidate will have a strong background in program management and a proven ability to lead cross-functional teams in a fast-paced, technical environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate program efforts for a Secure Networking Cybersecurity Product and Engineering Team, ensuring timely delivery and adherence to budget and quality standards.</p><p>• Develop and implement program management processes and methodologies tailored to technical product and engineering requirements.</p><p>• Collaborate with teams to create detailed program plans, monitor progress, and identify resource needs.</p><p>• Facilitate end-to-end meetings with stakeholders across Product Management, Operations, Engineering, Testing, and Marketing.</p><p>• Align program work efforts with cross-functional teams, maintaining clear communication and gaining consensus.</p><p>• Track key milestones and adjust program plans as needed to meet evolving project requirements.</p><p>• Provide regular updates on progress, major milestones, and escalations to product and engineering management.</p><p>• Act as a key contributor by integrating business priorities with functional objectives in a complex environment.</p><p>• Manage multiple programs of medium to high complexity across different technologies and functions.</p><p>• Perform quality reviews, monitor timelines, and escalate issues appropriately to ensure program success.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
