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7 results for Help Desk Technician Ii in Dallas, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution. Responsibilities: • Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues. • Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes. • Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use. • Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment. • Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies. • Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users. • Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds. • Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion. • Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational. • Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.
2026-07-24T00:00:00Z

Field Technician II

Dallas, TX
onsite
Temporary / Contract
25 - 27 USD / Hourly
**Active A+ is required for consideration****SHIFT: Wednesday - Sunday 7:00am - 4:00pm** We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly. Responsibilities:• Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas.• Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use.• Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices.• Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional.• Perform hardware replacements, device setup, and system validation to minimize downtime for users.• Respond to service requests and technical incidents with a focus on timely resolution and clear communication.• Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting.
2026-07-27T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. Responsibilities:• Provide in-person technical support for staff, trainers, and remote users by diagnosing and resolving everyday IT issues.• Set up, test, and maintain audiovisual equipment, including projectors and related presentation connections, to support training activities.• Respond to service requests and assigned tickets in a timely manner, documenting issues and solutions clearly.• Troubleshoot network and connectivity problems affecting onsite and remote users, escalating more complex incidents when needed.• Assist with user account support tasks such as password resets, access issues, and basic Active Directory updates.• Investigate and resolve hardware malfunctions involving workstations, peripherals, and other end-user devices.• Prepare training rooms and technology spaces to ensure equipment is functioning properly before scheduled sessions.• Coordinate with broader IT teams when additional technical expertise is required to restore service quickly.
2026-07-23T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization. Responsibilities:• Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology.• Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly.• Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work.• Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs.• Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs.• Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle.• Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support.• Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience.
2026-07-25T00:00:00Z

AI Deployment Support Technician

Dallas, TX
onsite
Temporary / Contract
35 - 38 USD / Hourly
Our client is looking for a hands-on IT deployment technician to provide onsite, white-glove support helping employees install the Claude desktop app and configure it within Microsoft Edge, the Atlassian suite (Jira, Confluence), and other tools. POSITION: AI DEPLOYMENT SUPPORT TECHLOCATION: DOWNTOWN DALLASDURATION: 2 MONTHS RATE: $35 - $38 Responsibilities:<ul><li>Install and configure the Claude desktop application on employee laptops running Windows and macOS.</li><li>Set up and configure Claude integration within Microsoft Edge for each employee.</li><li>Configure Claude connections/integrations with Atlassian tools (Jira, Confluence) and other business applications.</li><li>Deliver in-person, at-desk setup sessions, walking employees of varying technical skill levels through installation and first use.</li><li>Troubleshoot install, authentication, and configuration issues on both Windows and Mac platforms.</li><li>Track rollout progress per employee/department and report completion status to IT Service Delivery leadership.</li><li>Document recurring issues and contribute to quick-reference setup guides for employees and the IT team.</li><li>Escalate complex technical issues to the appropriate IT Service Delivery or security team.</li><li>Ensure all installs and configurations follow Lantern Care's IT security and compliance standards.</li><li>Create knowledgebase articles that cover the issues seen during the project.</li></ul>
2026-07-13T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-07-25T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting. Responsibilities:• Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations• Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity• Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovisual support• Manage service requests and incidents from intake through completion, ensuring timely updates, proper escalation, and accurate ticket documentation• Coordinate employee onboarding and offboarding by preparing devices, configuring access, and removing accounts or equipment as needed• Deploy and configure endpoint devices in accordance with established IT and security standards• Maintain accurate records for hardware inventory, accessories, and assigned equipment throughout the device lifecycle• Work closely with infrastructure, cloud, security, and application teams on upgrades, rollouts, and other IT initiatives• Identify recurring support trends, document effective resolutions, and recommend improvements to service processes and workflows
2026-07-27T00:00:00Z