We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
<p>We are looking for a <strong><u>Customer Care Associate</u></strong> for <strong><u>Direct/Permanent Hire </u></strong>in<strong><u> Lewisville, TX.</u></strong> In this role, you will manage customer accounts, ensure seamless order processing from start to finish, act as the primary contact for assigned accounts, and collaborate with internal teams and manufacturing sites to deliver exceptional customer service. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Act as the central point of communication between customers, sales teams, and various internal departments.</p><p>• Handle customer inquiries, complaints, and requests promptly to ensure satisfaction.</p><p>• Collaborate with production control to determine pre-order lead times and set realistic expectations.</p><p>• Review incoming purchase orders and verify feasibility of requested deadlines with manufacturing.</p><p>• Accurately process inbound and outbound sales orders, ensuring compliance with company systems.</p><p>• Validate manual and electronic order entries to guarantee accuracy within the system.</p><p>• Monitor inventory levels to manage item availability and ensure smooth electronic ordering processes.</p><p>• Track order progress, oversee shipment statuses, and provide timely updates to customers.</p><p>• Coordinate shipping logistics with customer teams and internal departments, providing tracking details when needed.</p><p>• Support project managers in resolving quality issues, processing claims, and addressing customer concerns.</p>
We are looking for a highly organized and detail-oriented Logistics Clerk to join our team in Haltom City, Texas. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely responses to inquiries, and maintaining high standards of customer service. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Oversee and manage multiple customer accounts, ensuring all interactions and processes align with company standards.<br>• Handle logistics, contract management, and customer relations to maintain smooth operations and foster positive relationships.<br>• Communicate effectively with internal and external customers through both written and verbal channels.<br>• Process order entries from purchase orders and create accurate quotes following established procedures.<br>• Review contracts for accuracy, resolve discrepancies, and ensure compliance with company policies and guidelines.<br>• Utilize enterprise systems, such as SAP, to input and extract material data efficiently and accurately.<br>• Maintain and organize customer files using tools like SharePoint, ensuring records are up-to-date and accessible.<br>• Identify potential risks in contract changes and recommend solutions to mitigate impacts.<br>• Collaborate on special projects, addressing challenges and implementing improvements as needed.<br>• Stay informed about company products and procedures to provide accurate information and support to customers.
We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p>We are seeking a dynamic and customer-focused <strong>Client Services Representative</strong> to join our team. In this role, you will play a key part in building and maintaining strong relationships with clients, ensuring their needs are met, and delivering exceptional service. The ideal candidate will be a proactive communicator with excellent problem-solving skills and a commitment to providing top-tier client support.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.</li><li>Build and maintain strong client relationships through regular communication and proactive engagement.</li><li>Collaborate with internal teams to ensure timely and accurate delivery of products or services.</li><li>Process client requests, gather needed information, and ensure it is communicated to relevant stakeholders.</li><li>Identify opportunities to enhance the client experience and recommend improvements to processes and procedures.</li><li>Track and document client interactions, requests, and feedback in the CRM system.</li><li>Assist in the onboarding of new clients, ensuring a smooth and seamless transition.</li><li>Stay informed about company products, services, and industry trends to effectively assist clients.</li></ul><p><br></p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming calls, emails, and chats to assist customers with inquiries, orders, and service requests.</li><li>Resolve customer issues in a timely and professional manner, escalating when necessary.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Maintain detailed records of customer interactions and transactions in company systems.</li><li>Collaborate with internal departments to ensure seamless customer support.</li><li>Meet or exceed performance metrics, including response times, quality, and customer satisfaction scores.</li></ul><p><br></p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
We are looking for a detail-oriented Branch/Retail Banking Clerk to join our team in Irving, Texas. This position offers an exciting opportunity to contribute to daily banking operations while delivering exceptional customer service. The ideal candidate will bring expertise in cash handling, retail banking, and transaction processing.<br><br>Responsibilities:<br>• Process customer transactions accurately and efficiently, including deposits, withdrawals, and payments.<br>• Handle cash and maintain strict adherence to cash management procedures.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Assist clients with banking products and services, ensuring their needs are met effectively.<br>• Verify and reconcile daily transactions to ensure accuracy and compliance with banking regulations.<br>• Conduct routine checks to ensure adherence to operational policies and procedures.<br>• Support the branch team in achieving sales and service goals.<br>• Maintain a secure and organized workstation to uphold the integrity of banking operations.<br>• Collaborate with colleagues to streamline processes and enhance client experiences.
<p>We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues. </p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Grand Prairie </strong></p><p><strong>Pay: $18-20 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues. </p><p>• Provides level one technical support to internal clients and external clients.</p><p>• Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.</p><p>• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.</p><p>• Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.</p><p>• Document customer information and recurring technical issues to support product quality programs and product development.</p><p>• Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.</p><p>• Performs all other duties as assigned.</p><p><br></p>
We are looking for a Workplace Experience Coordinator to join our team in Dallas, Texas. This Contract position requires an individual with excellent organizational skills and a strong focus on customer service to support office operations and ensure a seamless experience for employees and visitors. The role involves handling a variety of workplace services and administrative tasks in an in-person office environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for visitors by issuing passes, managing parking arrangements, and adhering to security protocols.<br>• Coordinate recreational, dining, and business activities for employees and guests, ensuring all arrangements are confirmed and executed efficiently.<br>• Oversee janitorial and maintenance work orders, ensuring timely resolution and liaising with vendors to provide workplace services.<br>• Organize and manage on-site events, including setup, breakdown, and delivery of necessary supplies.<br>• Respond to inquiries and complaints from employees, guests, and coworkers in a meticulous and service-oriented manner.<br>• Follow property-specific security and emergency procedures, notifying the appropriate parties to maintain building safety.<br>• Provide support for reception and administrative tasks, offering backup coverage when needed.<br>• Manage office supply inventory and mail services, ensuring seamless operations and onboarding processes.<br>• Communicate detailed information effectively within the team while following manager-provided directions.<br>• Solve straightforward problems using established procedures and demonstrate consistency in task execution.
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Dallas, Texas. This role is ideal for someone who thrives in a fast-paced office environment and is skilled in managing administrative tasks efficiently. You will play a key role in ensuring smooth day-to-day operations while providing excellent support to staff and clients alike.<br><br>Responsibilities:<br>• Manage daily administrative tasks such as scheduling, organizing files, and maintaining office supplies.<br>• Answer inbound calls professionally, addressing inquiries and directing them to the appropriate team members.<br>• Perform accurate data entry to maintain and update records and databases.<br>• Serve as the first point of contact by greeting visitors and handling receptionist duties.<br>• Support team members with correspondence, document preparation, and other clerical needs.<br>• Coordinate meetings and appointments, ensuring schedules are well-organized.<br>• Assist in maintaining a clean, organized, and efficient office environment.<br>• Handle incoming and outgoing mail, including sorting and distribution.
<p>Robert Half is working with an exciting Law Firm in Mesquite, TX looking for a <em><u>Bilingual Receptionist</u></em> to join their team. This position requires this individual to be bilingual in Spanish since you will be communicating with some clients who only speak Spanish. If you are looking to join a great firm and available to interview and start ASAP, please apply to this job posting. </p><p><br></p><p>Job Description:</p><ul><li>The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized office environment. </li><li>This role requires this person to be Bilingual in Spanish.</li><li>Greet clients and guests in a courteous, professional manner, directing them to the appropriate staff or resources.</li><li>Answer and manage phone lines, emails, and inquiries in both [languages], ensuring clear communication for all parties.</li><li>Schedule appointments, maintain calendars, and update legal records when necessary.</li><li>Assist with administrative tasks such as filing, scanning, copying, and document preparation.</li><li>Handle confidential client information with discretion and in compliance with firm guidelines.</li><li>Collaborate with lawyers, paralegals, and other team members to support the daily operations of the law office.</li><li>Previous experience in an administrative or receptionist role, ideally in a legal or professional services environment.</li><li>Strong organizational, multitasking, and time management skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proficiency with office technology (e.g., Microsoft Office Suite) and familiarity with legal software is a plus.</li><li>Customer service experience in a fast-paced setting.</li></ul>
<p>We are offering a contract employment opportunity for a <strong><u>Part-Time Bilingual (Spanish) Receptionist</u></strong> in <strong>Downtown Dallas</strong>. You will be a crucial part of our team, providing exceptional customer service, managing patient appointments, and handling patient records. This <strong>part-time (18 hours per week) </strong>position offers an excellent opportunity to apply your administrative skills and customer service proficiency in a health-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for patients, greeting them promptly and professionally.</p><p>• Oversee the scheduling of patient appointments and ensure timely follow-ups.</p><p>• Handle confidential patient records with utmost discretion and compliance.</p><p>• Professionally address the needs and inquiries of inbound callers and patients.</p><p>• Assist the administrative staff with daily office needs.</p><p>• Provide translation services to assist staff and Spanish-speaking patients when necessary.</p><p>• Perform related clerical duties, including photocopying, faxing, and filing.</p>
We are looking for a Workplace Experience Coordinator to join our team in Dallas, Texas. In this contract position, you will play a vital role in ensuring a seamless and welcoming experience for employees, guests, and visitors of the building. You will work closely with the team to manage daily operations, coordinate events, and maintain high standards of customer service.<br><br>Responsibilities:<br>• Greet visitors and employees with a detail-oriented demeanor, issue visitor and parking passes, and ensure compliance with security protocols.<br>• Plan and organize recreational, dining, and business activities as requested, ensuring all arrangements are confirmed.<br>• Coordinate workplace services such as mail handling, office supply orders, and onboarding processes.<br>• Address inquiries and complaints from employees, guests, and coworkers, providing prompt and effective solutions.<br>• Manage on-site events, including securing event venues, setting up and tearing down spaces, and coordinating supply delivery.<br>• Monitor and address janitorial or maintenance work orders, ensuring timely resolution.<br>• Collaborate with vendors to ensure services and goods are delivered according to workplace needs.<br>• Follow property-specific security and emergency procedures to maintain a safe environment for all building occupants.<br>• Prepare and deliver presentations to various-sized groups, conveying detailed or complex information clearly.<br>• Use established procedures to solve straightforward problems, adhering to manager-provided instructions and guidelines.
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
<p>Are you a friendly and organized professional who thrives on creating excellent first impressions? Our manufacturing company is seeking a welcoming and detail-oriented <strong>Receptionist</strong> to be the face of our organization and provide essential administrative support.</p><p>Key Responsibilities:</p><ul><li><strong>Front Desk Duties:</strong> Greet visitors, clients, and employees with professionalism and a positive attitude while managing the visitor log.</li><li><strong>Phone Communication:</strong> Answer and direct incoming calls promptly and accurately, addressing inquiries or redirecting as appropriate.</li><li><strong>Mail and Package Handling:</strong> Sort and distribute incoming mail and manage outgoing shipments efficiently.</li><li><strong>Scheduling Support:</strong> Assist with scheduling meetings, conference rooms, and appointments as needed.</li><li><strong>Office Supplies Management:</strong> Monitor and order office supplies to ensure the smooth operation of the workspace.</li><li><strong>Clerical Support:</strong> Help with basic administrative tasks such as data entry, filing, photocopying, and maintaining office organization.</li><li><strong>Safety Check-In:</strong> Maintain compliance with company safety protocols for visitors, ensuring they are aware of and follow plant safety procedures.</li></ul><p><br></p>
We are looking for a meticulous Administrative Assistant to provide comprehensive support to both internal teams and external clients. This is a long-term contract position based in Coppell, Texas, offering an excellent opportunity for someone with strong organizational and interpersonal skills.<br><br>Responsibilities:<br>• Coordinate schedules and facilitate meetings between front office and compliance teams.<br>• Serve as the primary point of contact for client inquiries, ensuring timely and thoughtful responses.<br>• Handle data entry tasks with accuracy and efficiency to maintain organized records.<br>• Perform receptionist duties, including answering inbound calls and greeting visitors.<br>• Support administrative procedures by managing documentation and maintaining filing systems.<br>• Assist in preparing reports and presentations as required by the team.<br>• Ensure compliance with company policies and procedures in all administrative tasks.<br>• Collaborate with colleagues to streamline processes and enhance overall efficiency.<br>• Provide proactive support for special projects and initiatives as needed.
<p>Robert Half is seeking a professional and customer-focused <strong>Receptionist</strong> to serve as the face of our client’s organization in <strong><u>Addison, TX. </u></strong>The ideal candidate will create a welcoming atmosphere for employees, visitors, and callers, while skillfully handling administrative tasks that support the smooth operation of the office. This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with people.</p>
Key Responsibilities: Greet and direct visitors, clients, and employees in a friendly and detail oriented manner. Answer, screen, and route incoming phone calls and emails. Maintain reception area and conference rooms, ensuring they are clean and presentable. Schedule and coordinate meetings, appointments, and conference calls. Receive, sort, and distribute mail and packages. Assist with basic administrative tasks such as data entry, filing, and document preparation. Support other departments with clerical needs as assigned.
We are looking for a Tax Staff - Public to join our team in DALLAS, Texas. The primary function of this role is to handle various tax-related tasks in a well-organized and detail-oriented manner. The position is based in the public sector and includes responsibilities such as processing customer credit applications, maintaining accurate customer credit records, and resolving customer credit inquiries.<br><br>Responsibilities:<br>• Accurately process customer credit applications<br>• Maintain and update customer credit records regularly<br>• Address and resolve customer credit inquiries promptly<br>• Monitor customer credit accounts and take appropriate action to collect delinquent payments<br>• Utilize various software such as CCH ProSystem Fx, CCH Sales Tax, Gosystem, and Microsoft Excel to perform accounting functions<br>• Ensure compliance with tax regulations and standards<br>• Provide exceptional customer service in all interactions<br>• Perform auditing tasks as needed<br>• Manage cash activity effectively<br>• Work collaboratively with the team to ensure smooth operations.
Robert Half has a current opening for an Accounts Payable (A/P) Clerk. This Accounts Payable Clerk opportunity will be located in the Plano, Texas area and will be a long-term contract / temporary to hire position. Career growth and quick advancement makes this department a desirable place to work. The Accounts Payable Clerk tasks will consist of matching and batching code invoices, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L, and processing checks.<br><br>What you get to do every single day<br><br>- Carry out additional tasks as assigned<br><br>- Verify, log and send checks, including facilitating special handling<br><br>- Perform daily processes and controls correctly and punctually, ensuring company policies are followed<br><br>- Handle the administrative needs of the AP/Finance Department<br><br>- Manage full-cycle A/P<br><br>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed<br><br>- Assist with internal and external audits as needed<br><br>- Open, sort, and deliver department mail on a daily basis<br><br>- Assist internal business partners with any customer services needs
<p>The Cash Operations Analyst plays a critical role in managing and supporting the company’s cash-related activities. This includes the daily monitoring, reconciliation, and analysis of cash transactions, ensuring accuracy in recording and resolving discrepancies, and maintaining effective working relationships with banking institutions and armored carrier services. The role also provides financial and administrative support across various departments, contributing to strong internal controls and process improvement initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate the setup of banking and cash handling services for new business locations, including selecting armored carriers and ordering necessary supplies.</li><li>Oversee and reconcile both operational and corporate bank accounts to maintain accurate financial records.</li><li>Generate and interpret reconciliation reports, identifying trends, investigating variances, and uncovering opportunities for fraud prevention or cost reduction.</li><li>Record general ledger entries for daily and month-end cash activity.</li><li>Investigate and resolve cash deposit discrepancies quickly and effectively.</li><li>Review the work of offshore cash accounting team members for accuracy and adherence to standards.</li><li>Evaluate bank service fees against contractual terms to ensure financial efficiency.</li><li>Keep current on industry developments in banking and secure cash transportation services.</li><li>Collaborate cross-functionally with teams such as Treasury, Revenue Accounting, Sales Accounting, Financial Reporting, and Security.</li><li>Maintain positive and effective communication with financial service providers to ensure smooth day-to-day operations.</li><li>Act as the main point of contact for inquiries related to cash processing, banking services, and armored transport logistics.</li><li>Ensure compliance with Sarbanes-Oxley (SOX) requirements and assist in both internal and external audit processes.</li><li>Contribute to ongoing projects and provide on-demand financial reporting as required.</li><li>Train, support, and manage the performance of offshore staff, ensuring documented procedures are up-to-date and followed consistently.</li></ul><p><strong>Qualifications and Skills</strong></p><ul><li>A bachelor’s degree in Accounting, Finance, or a related field is preferred.</li><li>Minimum of three years’ experience in Treasury or Cash Accounting.</li><li>Familiarity with financial systems, with ReconNet experience being advantageous.</li><li>Strong organizational and analytical skills, with a detail-oriented approach to problem-solving.</li><li>Excellent communication abilities, both written and verbal.</li><li>Proven ability to adapt to shifting priorities and take initiative independently.</li><li>Customer-service mindset with a team-oriented attitude.</li><li>High level of dependability, discretion, and professionalism in all tasks.</li></ul>
<p>We are seeking a professional and organized Part-Time Bilingual (Spanish) Receptionist/Office Administrator with strong data entry experience to join our team. The ideal candidate will be a motivated individual with excellent communication skills, both verbal and written, in English and Spanish. This role is essential in ensuring smooth daily operations by handling a variety of administrative and reception tasks, including managing incoming calls and visitors, performing timely and accurate data entry, and supporting office operations as needed.</p>
<p>Responsibilities</p><p>· Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department</p><p>· Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</p><p>· Providing customer service to internal business partners</p><p>· Providing internal and external audit assistance as required</p><p>· Open, sort and distribute daily department mail</p><p>· Sort, log, photocopy, and file invoices, checks, and other documents</p><p>· Verify, log and mail checks, including expediting special handling</p><p>· Perform special projects as assigned</p>
<p>Our client, a rapidly growing organization at the forefront of precision medicine and healthcare innovation, is seeking a <strong>Financial Systems Analyst</strong> to lead the implementation and ongoing support of its <strong>Oracle Fusion Financials</strong> applications.</p><p>This is a high-impact role within the Finance IT organization, where you’ll work closely with stakeholders across Finance, Accounting, Supply Chain, and IT to design, enhance, and maintain enterprise financial systems that drive operational efficiency and strategic decision-making.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the <strong>primary support resource</strong> for Oracle Finance Cloud modules: General Ledger, Accounts Payable, Cash Management, Fixed Assets, and Cost Management.</li><li>Provide functional support for <strong>Oracle SCM modules</strong>, including Procurement, Receiving, Quality, Product Information Management, Inventory, Supply Planning, and Manufacturing.</li><li>Design and maintain custom and standard reporting using OTBI, FRS, SmartView, BI Publisher, and SQL.</li><li>Support and enhance <strong>Oracle EPBCS (Enterprise Planning & Budgeting Cloud Service)</strong>, including writing and troubleshooting Calc Scripts.</li><li>Administer system functions such as user access, quarterly patch testing, and environment management in line with change control processes.</li><li>Lead scoping and design sessions, translating business requirements into system configurations and improvements.</li><li>Maintain documentation and training resources for financial systems end-users.</li><li>Collaborate with external consultants and Oracle support to resolve technical issues and optimize system performance.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, Information Technology, or a related field.</li><li>Minimum 4 years of experience implementing and supporting Oracle Fusion Financials.</li><li>Proficiency with FBDI, ADFDI, OTBI reporting, and SmartView.</li><li>2+ years of experience working with Oracle EPBCS/EPM applications.</li><li>Strong understanding of finance and supply chain business processes.</li><li>Ability to troubleshoot technical issues and communicate solutions clearly across teams.</li><li>Self-driven with the ability to manage priorities independently.</li><li>Strong collaboration and customer service mindset.</li></ul><p> <strong>Preferred Qualifications:</strong></p><ul><li>Industry experience in biotechnology, healthcare, or laboratory services.</li><li>Exposure to middleware platforms such as Oracle Integration Cloud (OIC) or Mirth Connect.</li><li>Experience with Oracle Fusion Cloud development and scripting.</li><li>Ability to thrive in a fast-paced, change-driven environment with minimal supervision.</li><li>Strong attention to detail and commitment to delivering high-quality work.</li></ul>
