3 results for Customer Service in Dallas, TX

Customer Service Representative

Plano, TX
onsite
Contract / Temporary to Hire
23 - 24 USD / Hourly
We are looking for a Bilingual Customer Service Representative to join our team in Plano, Texas. This Contract to permanent position is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you will act as the first point of contact for customers, addressing inquiries and resolving issues with attention to detail. Responsibilities:• Listen actively to customer concerns and ask relevant questions to fully understand and address their needs.• Route or escalate calls to appropriate departments while collaborating with internal teams to resolve customer service issues.• Enhance your knowledge of company processes and transactions to improve service delivery and provide support to other departments as required.• Communicate proactively with leadership about any challenges or issues that impact workflow or customer satisfaction.• Perform all duties in compliance with company standards, training guidelines, and applicable legal regulations.• Handle incoming and outgoing calls with a focus on accuracy, ensuring precise data entry and follow-up as needed.• Maintain composure under pressure while delivering solutions that align with customer and company goals.• Prepare clear and concise written communications to support customer inquiries and internal documentation.• Strive for win-win solutions in all interactions with customers and team members.
2026-04-10T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Contract / Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. This is a Contract to permanent opportunity, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail. Responsibilities:• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.• Document customer interactions and feedback accurately in the system for future reference and quality assurance.• Adhere to company policies, procedures, and legal requirements while delivering exceptional service.• Identify opportunities to improve customer service processes and share suggestions with leadership.• Remain composed and attentive to detail when managing challenging customer situations or high volumes of inquiries.• Assist other departments with customer-related tasks as needed to support overall business objectives.
2026-04-08T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace. Responsibilities: • Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options. • Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy. • Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues. • Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions. • Maintain accurate records of customer interactions and transactions in compliance with company protocols. • Collaborate with team members and supervisors to share insights and improve service delivery. • Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers. • Adapt to a dynamic work environment and resolve connectivity problems effectively. • Uphold business casual dress code and clear, detail-oriented communication standards. • Contribute to a culture of continuous training, coaching, and performance improvement.
2026-04-15T00:00:00Z