We are looking for a Customer Service Representative to support customers through a high-volume call center environment in Missouri. This Contract position focuses on delivering helpful, timely service, handling incoming inquiries, and entering orders accurately while maintaining a detail-oriented customer experience. The ideal candidate is comfortable managing both inbound and outbound communication and can stay organized in a fast-paced setting.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone with accuracy and a service-focused approach.<br>• Handle a steady volume of incoming calls while providing clear information and resolving routine concerns.<br>• Place outbound calls as needed to follow up on customer questions, order details, or service-related matters.<br>• Enter customer orders into internal systems with close attention to completeness and accuracy.<br>• Document interactions, updates, and outcomes to maintain reliable customer records.<br>• Support issue resolution by coordinating next steps and escalating more complex matters when appropriate.<br>• Maintain consistent communication standards while meeting productivity and quality expectations.