<p><strong>ob Title:</strong> Help Desk Analyst (Graveyard Shift – Primarily Remote)</p><p> <strong>Location:</strong> Los Angeles, CA (Local candidates only)</p><p> <strong>Schedule:</strong> Full-Time | Graveyard Shift</p><p> <strong>Compensation:</strong> Up to $75K DOE</p><p><strong>Overview:</strong></p><p> We are seeking a <strong>Help Desk Analyst</strong> to provide exceptional technical support during overnight hours in a primarily remote capacity. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows environments. This is a great opportunity for someone who enjoys solving complex issues and wants to grow within a company that values internal promotion and professional development.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle 25–35 technical incidents per shift via phone, email, and remote access tools</li><li>Provide Tier 1 support for Windows 10/11, Microsoft Office 2013/2016/2019/365, and related applications</li><li>Troubleshoot software, hardware, and network performance issues</li><li>Support end users with connectivity, VPN, and authentication problems</li><li>Assist with MDM/InTune device management and endpoint configuration</li><li>Document all incidents, resolutions, and follow-ups in the ticketing system</li><li>Participate in rotational on-site weeks (one week every four months) to collaborate with the team and support culture initiatives</li></ul><p><br></p><p>For immediate consideration, direct message Reid Gormly on LinkedIN today and apply now!</p><p>NOTE- applicants doing primarily desktop support or higher level troubleshooting will not be considered. </p>
<p><strong>Senior Technical Lead – Customer Data Platform (CDP)</strong></p><p><strong>Location:</strong> Torrance, CA</p><p><strong>Work Type:</strong> Onsite – 4 days per week</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Senior Technical Lead</strong> to define the technical strategy, architecture, and execution of our Customer Data Platform (CDP). This individual will lead the design and delivery of scalable, secure, and high-performing solutions that enable unified customer data management, advanced analytics, and personalized experiences. The role requires deep technical expertise, strong leadership, and a solid understanding of modern cloud technologies and data platforms.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the design, development, and deployment of a scalable, secure, and high-performance CDP SaaS product.</li><li>Architect solutions integrating various data sources, APIs, and third-party platforms.</li><li>Design, develop, and optimize complex SQL queries for data extraction, transformation, and analysis.</li><li>Build and maintain workflow pipelines using <strong>Digdag</strong>, integrating with platforms such as <strong>Treasure Data</strong>, <strong>AWS</strong>, or other cloud services.</li><li>Automate ETL processes and schedule tasks using Digdag’s YAML-based workflow definitions.</li><li>Implement data quality checks, logging, and alerting mechanisms within workflows.</li><li>Leverage AWS services (e.g., S3, Lambda, Athena) to enhance data processing and storage capabilities.</li><li>Ensure best practices in software engineering, including code reviews, testing, CI/CD, and documentation.</li><li>Oversee data privacy, security, and compliance initiatives (e.g., GDPR, CCPA).</li><li>Develop real-time and batch data processing systems.</li><li>Collaborate with cross-functional teams to translate business requirements into technical solutions.</li><li>Mentor and guide developers, fostering a culture of technical excellence and continuous improvement.</li><li>Troubleshoot complex technical issues and provide hands-on support as needed.</li><li>Monitor, troubleshoot, and optimize data workflows for performance, reliability, and cost-efficiency.</li></ul>
<p>We are looking for an experienced Systems Administrator to oversee and optimize our Dynamics 365 Finance and Operations (D365FO) platform. In this role, you will ensure the system operates efficiently, securely, and aligns with organizational goals. This position offers the opportunity to collaborate with various teams and stakeholders to enhance system functionality and resolve technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and maintain the performance, security, and stability of the D365FO environment.</p><p>• Execute system updates, patches, and upgrades in coordination with Microsoft and internal teams.</p><p>• Configure and manage user access, roles, and security permissions within D365FO.</p><p>• Support integrations and troubleshoot issues related to printers, RF guns, and other connected devices.</p><p>• Set up and manage reporting systems, including Power BI and SharePoint configurations.</p><p>• Track system performance and logs, ensuring efficient operation and addressing any anomalies.</p><p>• Maintain app registrations, client keys, and store entity configurations in D365FO.</p><p>• Ensure compliance with IT policies, licensing requirements, and industry best practices.</p><p>• Collaborate with business stakeholders, vendors, and IT teams to optimize system functionality.</p><p>• Provide training and guidance to users to enhance system utilization.</p><p>• Proficiency in Active Directory and Windows Server.</p><p>• Hands-on experience with Windows 10 and Dell Technologies.</p><p>• Familiarity with Citrix Technologies and Dynamics 365 (D365FO).</p><p>• Strong understanding of SQL databases and Azure.</p><p>• Knowledge of Power BI and Power Automate for reporting and automation.</p><p>• Experience with Electronic Data Interchange (EDI) systems.</p><p>• Solid troubleshooting and problem-solving skills in a technical environment.</p><p>• Ability to manage system security and ensure compliance with IT policies.</p>
