Customer Experience Specialist<br>Reports to: Director, Customer Experience<br>Job Requirements:<br>• Three years+ experience in a medium to large Inbound/Outbound<br>Call Center environment<br>• Experience with multiple customer points of contact (chat, email, fax, phone)<br>• Understanding of the complete sales cycle from lead generation to sales close<br>• Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers<br>• Familiar with Return Goods Authorization processing<br>• Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI)<br>Key Functional Skills/Knowledge<br>• Keyboard and data input proficiency (35 wpm)<br>• Strong problem solving skills.<br>• Active listener who is service oriented<br>• Strong interpersonal skills with a positive, pleasant and respectful demeanor<br>• Excellent written and verbal communication skills<br>• Computer proficient in Word, Excel and Outlook<br>• Self-motivated, team player who values continuous learning<br>• Attentive to detail<br>Desired Education<br>• High School Diploma or GED<br>• College or trade school degree/experience preferred
<p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>
<p>We are looking for a dedicated Customer Service Officer to join our team on a contract basis in Santa Monica, California. As part of a company specializing in premium infant formula and nutrition products, you will play a vital role in ensuring exceptional service and support to our retail partners and customers. This position requires strong organizational skills, problem-solving abilities, and excellent communication to successfully manage customer interactions and administrative tasks. This is a hybrid position with in-office work on Mondays, Wednesdays, and Fridays, and remote work on Tuesdays and Thursdays. The standard hours are 9:00 AM to 5:00 PM.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer communications, process orders, and manage payment data with accuracy.</p><p>• Coordinate order management and shipment schedules to ensure timely and efficient fulfillment.</p><p>• Support customer onboarding and electronic data interchange (EDI) projects as needed.</p><p>• Collaborate with customers to address inquiries and resolve issues, delivering an outstanding B2B experience.</p><p>• Participate in regular team meetings to prioritize tasks and align on project goals.</p><p>• Handle administrative responsibilities to maintain smooth customer service operations.</p><p>• Work independently with accountability, ensuring tasks are completed efficiently without onsite supervision.</p><p>• Receive thorough cross-training to ensure a seamless transition into the role.</p>
We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
We are looking for a success-driven Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent position, you will play a key role in supporting clients by ensuring their needs are addressed efficiently and professionally. If you excel in communication, organization, and problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Handle incoming calls and respond promptly to customer inquiries with professionalism and accuracy.<br>• Manage email correspondence, ensuring timely and effective communication.<br>• Perform data entry tasks to maintain accurate customer records and order information.<br>• Assist with order processing and entry, ensuring all details are verified and completed.<br>• Schedule appointments and coordinate showroom visits as needed.<br>• Provide support to clients through inbound and outbound calls, addressing any concerns or questions.<br>• Utilize Microsoft Word and Excel to create documents and manage data effectively.<br>• Maintain a high level of organization while multitasking in a fast-paced environment.<br>• Collaborate with team members to enhance customer satisfaction and streamline processes.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in City of Industry, California. This is a Contract-to-Permanent position, offering an excellent opportunity for growth while delivering exceptional support to our customers. The ideal candidate will bring strong communication skills and a commitment to providing outstanding service in a fast-paced environment.<br><br>Responsibilities:<br>• Provide prompt and attentive assistance to customers through phone and email channels.<br>• Address customer inquiries and resolve issues with accuracy and efficiency.<br>• Support collection activities, including contacting customers regarding overdue accounts (training will be provided).<br>• Maintain accurate and organized records of customer interactions and transactions.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Follow established procedures and guidelines to meet company standards.<br>• Handle sensitive information with confidentiality and integrity.<br>• Assist in identifying and implementing improvements to customer service processes.<br>• Communicate effectively with customers while maintaining a positive attitude.<br>• Participate in team meetings and contribute to achieving department goals.
<p>Robert Half is partnering with an innovative and rapidly expanding <strong>manufacturing/consumer products company in Carlsbad</strong> looking to bring on a skilled <strong>Accounts Receivable Specialist</strong>. This role is perfect for someone who enjoys customer interaction, clean reconciliations, and supporting a busy Finance team during a period of sustained growth. If you thrive in a fast-paced environment and like owning the AR process from invoicing through cash application, this one will be a great fit.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Prepare and send invoices for domestic and international customers</li><li>Apply cash receipts, ACHs, credit card payments, and wire transfers</li><li>Monitor AR aging, follow up on past-due accounts, and manage collections outreach</li><li>Investigate and resolve payment discrepancies, short pays, and chargebacks</li><li>Coordinate closely with Sales, Customer Service, and Shipping to ensure billing accuracy</li><li>Process credit memos, adjustments, and customer account reconciliations</li><li>Prepare weekly AR reports for leadership, highlighting trends and at-risk accounts</li><li>Support month-end tasks: reconciliations, journal entries, and reporting packages</li><li>Maintain documentation for auditors and internal controls</li></ul>
<p>Robert Half is seeking an AR Specialist to join our finance team in Downtown LA! As an AR Specialist, you will play a crucial role in managing our accounts receivable operations. You will be responsible for processing customer invoices, managing customer accounts, reconciling payments, and ensuring all financial transactions are accurately recorded in our Great Plains accounting system. This position offers the opportunity to work in a dynamic environment and contribute to the efficient financial management of the organization. For immediate consideration, please call our office at 213.629.4602 for consideration.</p><p> </p><p>· Entering, posting and reconciling of batches.</p><p>· Researching and resolving customer A/R issues</p><p>· Preparing aging reports</p><p>· Placing billing and collection calls</p><p>· Maintaining cash receipts journal, as well as updating and reconciling the sub-ledger to the G/L.</p><p>· Good attention to detail and strong Microsoft Excel skills.</p><p>· 1+ year of recent Accounts Receivable,</p><p>· Experience with Great Plains is a must.</p><p> </p>
<p>We are a stable and growing manufacturing company headquartered in Ontario, CA, known for delivering high-quality products to customers nationwide. As we continue to expand, we are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our accounting team.</p><p>This role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys working cross-functionally with sales, customer service, and operations.</p><p><br></p><p>Position Overview</p><p>The Accounts Receivable Specialist will manage full-cycle AR functions, including invoicing, cash applications, collections, and account reconciliations. Experience in a manufacturing or distribution environment is highly preferred due to the complexity of customer billing, freight terms, deductions, and chargebacks.</p><p><br></p><p>Key Responsibilities</p><ul><li>Generate and distribute customer invoices accurately and timely</li><li>Post daily cash receipts (ACH, wires, lockbox, credit card)</li><li>Perform account reconciliations and maintain AR aging schedules</li><li>Manage collections efforts and follow up on past-due accounts</li><li>Investigate and resolve billing discrepancies, deductions, and chargebacks</li><li>Partner with Sales and Customer Service to resolve customer disputes</li><li>Assist with month-end close (AR reconciliations, bad debt analysis)</li><li>Prepare reports related to aging, DSO, and cash flow forecasting</li><li>Support year-end audit requests</li></ul>
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in West Los Angeles. This role will focus on supporting the accounting department by managing invoicing, collections, and reconciliation processes in a dynamic entertainment industry setting. As a contract to permanent position, this opportunity offers the potential for long-term growth and development within the organization.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Process and manage accounts receivable transactions with accuracy and attention to detail.</p><p>• Follow up on outstanding invoices and handle collections to ensure timely payments.</p><p>• Reconcile high-volume financial records and resolve discrepancies efficiently.</p><p>• Communicate effectively with internal and external stakeholders, including agents and production companies.</p><p>• Handle billing functions and ensure compliance with company policies.</p><p>• Manage cash applications and monitor cash activity to maintain financial integrity.</p><p>• Provide exceptional customer service and address inquiries promptly.</p><p>• Collaborate with team members to improve processes and ensure smooth operations.</p><p>• Prepare reports and maintain documentation related to accounts receivable.</p><p>• Assist with contract-related tasks and ensure proper execution of terms.</p>
<p>Robert Half is currently looking for a detail-oriented and experienced Accounts Payable Specialist with SAP expertise to join our finance team in Downtown LA. As an Accounts Payable Specialist with SAP experience, you will play a critical role in the financial operations of our company. You will be responsible for processing invoices, managing vendor accounts, reconciling payments, and ensuring that all financial transactions are accurately recorded in our SAP system. This role offers the opportunity to work in a dynamic environment and contribute to the efficient financial management of the organization. Please call our office 213.629.4602 for consideration.</p><p> </p><p>· Bachelor’s degree in finance, Accounting, or a related field is preferred.</p><p>· Proven experience as an Accounts Payable Specialist</p><p>· SAP experience is required.</p><p>· Strong understanding of accounts payable principles and practices.</p><p>· Knowledge of financial regulations and compliance.</p><p>· Proficient in Microsoft Excel and other financial software.</p><p>· Excellent attention to detail and accuracy.</p><p>· Strong analytical and problem-solving skills.</p><p>· Ability to prioritize and manage multiple tasks in a fast-paced environment.</p><p>· Effective communication and interpersonal skills.</p><p>· Team player with a customer service-oriented attitude.</p><p>· Self-motivated and able to work independently.</p><p> </p>
<p>A respected professional services firm in San Diego is seeking a <strong>Senior Client Services Coordinator</strong> who thrives at the intersection of client experience, operational precision, and executive support. This is a high-visibility role supporting key accounts and leadership while ensuring white-glove service delivery. This position is ideal for someone who has outgrown traditional administrative work and is ready to own client workflows end-to-end.</p><p><br></p><p><strong>What You’ll Drive</strong></p><ul><li>Serve as primary administrative liaison for high-value client accounts</li><li>Coordinate complex scheduling, deliverables, and client communications</li><li>Monitor service timelines and proactively resolve bottlenecks</li><li>Prepare client-facing reports, presentations, and correspondence</li><li>Maintain CRM data integrity and account documentation</li><li>Partner cross-functionally with finance, operations, and leadership</li><li>Track KPIs and generate service performance reports</li><li>Support process improvement initiatives across the client lifecycle</li></ul>
<p>A Medical Center in Long Beach is in the immediate need of Medical Eligibility Specialist. The Medical Eligibility Specialist will play a vital role in ensuring accurate financial screening, eligibility and insurance verification for incoming patients. The Medical Eligibility Specialist ideally will have strong experience in eligibility, microsoft excel and medi-cal insurance. </p><p><br></p><p>Responsibilities:</p><p>• Conduct financial screenings for incoming clients to determine eligibility and financial liability.</p><p>• Verify Medi-Cal coverage and other insurance eligibility to ensure proper documentation and accurate billing.</p><p>• Maintain and update client financial records in electronic health record systems.</p><p>• Organize and track annual re-evaluations of client financial information.</p><p>• Follow up with clinical staff to ensure completion of required documentation for financial folders.</p><p>• Collect and manage client documents, such as Medi-Cal cards, social security cards, and identification cards.</p><p>• Create and oversee electronic insurance folders, including adjustments, claims, and explanation of benefits (EOBs).</p><p>• Audit financial folders upon client discharge to ensure compliance and accuracy.</p><p><br></p>
We are looking for a skilled Accounts Receivable Specialist to join our team in Pasadena, California. This long-term contract position offers the opportunity to contribute to a dynamic environment in the agriculture industry. The ideal candidate will excel in managing collections, processing claims, and navigating retail customer portals efficiently.<br><br>Responsibilities:<br>• Manage and track accounts receivable processes to ensure timely collections and accurate reporting.<br>• File claims and resolve disputes using retail customer portals, including Target-Partners Online, Walmart-Retail Link, Whole Foods-Workday, and Kroger-Partner Pass.<br>• Maintain precise documentation and records of billing and cash activity.<br>• Collaborate with internal teams to address discrepancies and improve financial workflows.<br>• Utilize accounting software systems to process invoices and monitor payment statuses.<br>• Reconcile accounts and prepare financial reports detailing receivables.<br>• Handle cash transactions and related accounting functions with attention to accuracy.<br>• Communicate effectively with customers to address payment issues and provide solutions.<br>• Ensure compliance with company policies and industry regulations.<br>• Support continuous improvement initiatives in accounts receivable processes.
<p>A well-respected professional services firm is seeking a polished <strong>Client Services Administrator</strong> to support client onboarding, account maintenance, and internal coordination. This role blends administrative precision with high-touch customer interaction.</p><p><strong>🌟 Day-to-Day Impact</strong></p><ul><li>Serve as the primary administrative liaison for new and existing clients</li><li>Coordinate document collection, account setup, and service requests</li><li>Maintain meticulous digital and physical client records</li><li>Track service timelines and proactively follow up on outstanding items</li><li>Prepare client correspondence, reports, and presentation materials</li><li>Support leadership with calendar management and meeting logistics</li><li>Identify opportunities to improve client service workflows</li></ul>
<p>Robert Half is seeking a detail-oriented Data Entry Clerk / Dispatcher to join our team. This role is ideal for professionals who thrive in fast-paced environments, possess strong organizational skills, and are committed to delivering accuracy and excellent customer service. Our client is seeking a Data Entry Specialist to help with a backlog billing project with dispatch and/or call center background. For immediate consideration email your resume today!</p><ul><li>Enter and update data into company databases and systems efficiently and accurately</li><li>Manage dispatch operations.</li><li>Communicate effectively with team members.</li><li>Maintain records and logs related to dispatch activities and data entry tasks</li><li>Monitor progress of dispatch assignments to ensure timely completion</li><li>Assist with administrative tasks as needed</li><li>This person would need to create jobs and input quoted jobs</li><li>They will need to take jobs that are complete and get them ready to invoice</li></ul>
We are looking for a detail-oriented Collections Specialist to join our team in Santa Ana, California. This is a long-term contract position that offers the opportunity to work in a fast-paced environment, focusing on accounts receivables and collections within the construction industry. If you have a strong background in commercial collections and are skilled at resolving invoice discrepancies, this role could be an excellent fit for you.<br><br>Responsibilities:<br>• Manage high-volume outbound collection calls to suppliers and customers, ensuring timely payments and addressing outstanding balances.<br>• Review subcontractor payment statements to identify and resolve discrepancies.<br>• Analyze and verify invoices, including combinations of invoices, to maintain accurate records.<br>• Investigate and resolve invoice and payment issues efficiently while maintaining clear and effective communication.<br>• Monitor accounts receivable balances, ensuring accurate tracking and reporting.<br>• Collaborate with internal teams to address payment concerns and maintain smooth processes.<br>• Maintain detailed documentation of collection activities and communications for reference and reporting.<br>• Build and maintain strong relationships with suppliers, customers, and vendors to facilitate effective collections.<br>• Uphold focus and productivity in a fast-paced work environment, ensuring deadlines are met.<br>• Utilize industry expertise to provide insights and solutions tailored to the construction sector.
<p>Join our team as a Medical Collector I and play a crucial role in our revenue cycle operations. The Medical Collector will be the go-to specialist for managing outstanding insurance claims, navigating denials, and ensuring timely and accurate reimbursements. This is a dedicated collections role requiring persistence, attention to detail, and excellent communication as you collaborate with a talented healthcare billing team onsite.</p><p><strong>Key Responsibilities</strong></p><ul><li>Proactively follow up on outstanding insurance claims to secure accurate and prompt payment.</li><li>Investigate denials, prepare and submit persuasive appeals.</li><li>Research and resolve claim rejections and billing discrepancies.</li><li>Manage collections activity for various payer types, including:</li><li>Medicare</li><li>PPO</li><li>HMO</li><li>Workers’ Compensation</li><li>Lien cases</li><li>Review aging reports to identify, prioritize, and follow up on aged accounts.</li><li>Accurately document all collection activities and follow-ups in the billing system.</li><li>Communicate professionally with insurance representatives to resolve payment issues.</li><li>Field inbound patient calls regarding statements and billing inquiries, providing clear and courteous support.</li><li>Partner with internal billing and coding teams to resolve complex claim matters.</li><li>Consistently meet or exceed established productivity and quality standards.</li></ul><p><br></p>
Inside Sales Position <br> Daily Responsibilities: <br> • Special Projects & Campaigns • CRM upkeep • Process Quotes • Process SOP for New Clients • Assist with New Client On-Boarding • Mining & Research for Sales Leads • Provide friendly Customer Service to Clients • Assist Sales & Marketing Team • Prospecting • Data Entry • Administration Duties • Vendor Interaction • Assist Team Members • Communicate effectively with clients and vendors <br> REQUIRED SKILLS <br> • Minimum Education: H.S. Diploma/GED • General Computer Literacy (Outlook, Word and Excel) • Ability to Perform Basic Math Skills • Good Interpersonal Skills • Able to Work Under Pressure • Able to Handle Multiple Priorities • Read, Speak and Write English Fluently • Successfully Complete Required all candidates required to undergo background check • Ability to sit for long periods of time • Ability to use computer keyboard for long periods of time
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our client's team in Cerritos. In this Contract to permanent position, you will oversee the accurate and efficient processing of invoices, payments, and vendor account management. The ideal candidate will bring strong organizational skills and expertise in accounts payable processes, ensuring smooth financial operations within the retail industry.</p><p><br></p><p>Responsibilities:</p><p>• Accurately review and validate invoices and payment requests to ensure compliance with company policies.</p><p>• Match invoices with purchase orders and approvals, while maintaining organized virtual records.</p><p>• Enter and upload invoices into accounting systems, ensuring precision and timeliness.</p><p>• Prepare and execute electronic payments, including ACH transactions, to vendors.</p><p>• Monitor accounts to confirm payments are processed on time and resolve any discrepancies.</p><p>• Investigate and address issues related to invoice discrepancies and vendor inquiries.</p><p>• Maintain comprehensive vendor files and respond promptly to vendor communications.</p><p>• Support month-end closing activities and assist in audits as required.</p><p>• Apply accrual accounting principles to ensure proper financial reporting.</p>
<p>Our client, a well-established <strong>construction and development firm in Vista</strong>, is expanding their AP team and seeking a dependable, detail-driven <strong>Accounts Payable Specialist</strong> who thrives in a structured, deadline-oriented environment. You’ll handle high-volume invoices, job cost coding, subcontractor paperwork, and weekly payments for multiple active projects across North County.</p><p><strong>What You’ll Do</strong></p><ul><li>Process 200–400 invoices weekly with accurate coding and multi-level approval routing</li><li>Review subcontractor billing, lien releases, insurance certificates, and compliance docs</li><li>Perform 2‑way and 3‑way match for materials, POs, and job cost invoices</li><li>Manage weekly check runs, ACH batches, and vendor payments</li><li>Reconcile vendor statements, resolve discrepancies, and maintain vendor files</li><li>Support Project Managers with cost reports, invoice status, and budget tracking</li><li>Assist with 1099 preparation, W‑9 requests, and year‑end reporting</li><li>Contribute to month-end close through AP accruals and reporting</li><li>Maintain AP documentation for audits, internal controls, and job audits</li></ul><p><br></p>
<p>Are you an experienced Accounts Payable professional looking for a stable, fast-paced environment where teamwork and accuracy are valued every single day? Our client, a leading hospitality and gaming organization in <strong>Valley Center</strong>, is expanding their finance team and seeking a highly organized <strong>Accounts Payable Specialist</strong> to support their high-volume operations. This is a fantastic opportunity to join a well-established employer with consistent workflow, excellent benefits, and a collaborative team atmosphere.</p><p><br></p><p><strong>Why This Role Is a Great Opportunity</strong></p><ul><li>Work for a respected, community-oriented organization with long-term stability.</li><li>Be part of a large AP team handling diverse vendors, high transaction volume, and multi-department coordination.</li><li>Enjoy a steady, structured work environment with training and growth potential.</li><li>Gain exposure to hospitality accounting, vendor compliance, and purchasing workflows.</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><p>✓ Process high-volume invoices with accuracy and speed</p><p>✓ Match, code, and enter invoices into the accounting system</p><p>✓ Perform 3-way matching with POs, packing slips, and approvals</p><p>✓ Reconcile vendor statements and research discrepancies</p><p>✓ Assist with weekly check runs, ACH payments, and payment batching</p><p>✓ Maintain detailed AP records and documentation for audits</p><p>✓ Communicate with vendors and internal departments to verify charges and resolve issues</p><p>✓ Support month-end closing with AP accruals, reporting, and reconciliations</p><p>✓ Ensure compliance with internal policies, purchasing guidelines, and department deadlines</p><p><br></p>
<p><strong>Bilingual Armenian Front Desk Coordinator</strong></p><p><strong>About the Role:</strong></p><p>We are looking for a Bilingual Armenian Front Desk Coordinator to join our dynamic healthcare office. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming and organized environment. Exceptional customer service, professionalism, and the ability to work efficiently in a fast-paced medical setting are essential. Experience in oncology or a specialty medical practice is a plus.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients and visitors in both Armenian and English.</li><li>Manage a multi-line phone system: answer, screen, and direct calls as needed.</li><li>Schedule patient appointments, confirm upcoming visits, and maintain provider calendars.</li><li>Verify insurance details, collect copays, and oversee completion of patient forms and documentation.</li><li>Support patient check-in and check-out processes, ensuring accurate data entry in EMR systems.</li><li>Collaborate with clinical and administrative teams to ensure efficient patient flow and smooth office operations.</li><li>Handle requests for medical records, scanning, filing, and document management.</li><li>Provide general administrative support, including correspondence, faxing, and inventory of office supplies.</li><li>Uphold strict patient confidentiality and adhere to all HIPAA regulations.</li></ul><p>Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
We are looking for a dedicated Collections Specialist to join our team in Tustin, California. In this long-term contract position, you will play a key role in ensuring the timely collection of payments and maintaining strong relationships with clients. Your expertise in handling billing functions and resolving discrepancies will contribute to the efficiency and success of our operations.<br><br>Responsibilities:<br>• Conduct daily outreach to clients for payment collection and account follow-ups.<br>• Negotiate and establish payment plans with clients to resolve outstanding balances.<br>• Accurately post payments to accounts and ensure proper documentation.<br>• Investigate and resolve billing discrepancies to maintain account accuracy.<br>• Collaborate with internal teams to address client concerns and improve collection processes.<br>• Monitor account statuses and prepare reports on collection activities.<br>• Maintain compliance with company policies and industry standards during all collection efforts.<br>• Build positive relationships with clients to encourage timely payments and maintain trust.<br>• Identify and escalate complex cases to management as necessary.
