<p>We’re actively seeking a high-level Tier 3 Administrator / Technical Support Engineer with deep telecommunications expertise who thrives in complex environments and enjoys being the technical authority in the room.</p><p>This is not a Tier 1 or Tier 2 role. We need a true escalation-level expert who can own advanced troubleshooting, confidently present solutions to customers via video conference, and lead by example in a fast-paced NOC setting.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Advanced troubleshooting of DSL, Cable, T-1, Ethernet & Cellular circuits</li><li>Configuration & maintenance of routers, switches, firewalls, and modems</li><li>Deep VoIP & SIP troubleshooting (Wireshark, SIP ladder analysis)</li><li>Legacy PBX system support</li><li>Active Directory & Azure AD user administration</li><li>Server installation, upgrades & integrations</li><li>Network performance monitoring (latency, throughput, utilization)</li><li>Vulnerability identification & mitigation testing</li><li>Backup/recovery process management</li><li>Entry-level project coordination & dispatch oversight</li><li>Technical solution design & customer-facing presentations</li></ul><p><strong>Environment</strong></p><ul><li>Small corporate office + NOC setting</li><li>High accountability, collaborative culture</li><li>Customer-facing with regular video solution presentations</li><li>Requires composure under pressure & leadership by example</li></ul>
<p>We are looking for a detail-oriented and organized Executive Assistant to provide vital support to a small, collaborative team in Charlotte, North Carolina. This role involves managing administrative tasks, overseeing bookkeeping functions, and ensuring smooth communication across the team. The ideal candidate will be proactive and skilled in financial operations, with a strong ability to maintain accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Collaborate with fellow administrators to deliver exceptional service and consistent support across the organization.</li><li>Manage complex travel logistics for investment professionals, including:</li><li>Full-cycle travel planning</li><li>Monitoring flight schedules and adjustments</li><li>Coordinating group travel and aligning schedules across teams</li><li>Completing expense reports and related documentation</li><li>Maintain and manage executive calendars; proactively identify conflicts and respond quickly to unexpected scheduling changes.</li><li>Coordinate board meetings, investment-related travel, and multi‑party scheduling needs.</li></ul><p><strong>Office & Operational Support</strong></p><ul><li>Organize internal and external meetings, including onsite and offsite arrangements.</li><li>Partner with third‑party vendors and service providers.</li><li>Occasionally assist with select personal requests (e.g., family travel) for senior leaders.</li><li>Build strong, professional relationships with executives across partner companies, advisory contacts, and other external stakeholders.</li><li>Support general office operations and maintain shared spaces as needed.</li><li>Own long-term administrative projects and manage them with minimal oversight.</li><li>Maintain the highest level of confidentiality, professionalism, and discretion.</li></ul><p><strong>Team Culture & Function-Specific Expertise</strong></p><ul><li>Demonstrate a positive attitude, reliability, and a commitment to excellence.</li><li>Offer assistance proactively and complete tasks independently.</li><li>Over time, develop subject‑matter expertise in certain operational areas (e.g., events, IT coordination, philanthropic activities, office services, office relocations).</li><li>Experience with office moves is helpful but not required.</li></ul><p><br></p>
<p><strong>HR Manager – Onsite in Lincolnton, NC</strong></p><p><br></p><p><strong>Schedule: Monday–Friday, fully onsite (flexible for occasional needs)</strong></p><p>A growing organization in the Lincolnton area is seeking an experienced <strong>HR Manager</strong> to lead all human resources functions across a dynamic, high‑volume environment. This role will serve as a key partner to leadership and will oversee payroll, employee relations, recruiting, compliance, benefits, and culture-building initiatives.</p><p>The ideal candidate thrives in a smaller-company setting, enjoys being hands-on, and has a strong foundation in both hourly and salaried workforce management.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><strong>HR Leadership & Employee Support</strong></p><ul><li>Serve as the primary HR contact for employees and managers across all departments.</li><li>Lead employee relations, conflict resolution, and coaching conversations.</li><li>Support positive culture-building, employee engagement, and retention efforts.</li></ul><p><strong>Recruitment & Workforce Planning</strong></p><ul><li>Manage full-cycle recruiting for hourly, skilled trades, and professional roles.</li><li>Oversee new-hire onboarding and ensure a smooth employee experience.</li><li>Build relationships with local workforce partners and technical programs.</li></ul><p><strong>Payroll, Compensation & HR Administration</strong></p><ul><li>Process payroll accurately for both hourly and salaried employees.</li><li>Maintain HRIS and timekeeping data integrity (Paylocity required).</li><li>Oversee background checks, documentation, and employment records.</li><li>Support benefits enrollment, leave administration, and workers’ compensation.</li></ul><p><strong>Compliance, Safety & Training</strong></p><ul><li>Ensure compliance with federal, state, and local employment laws.</li><li>Track certifications, licenses, and training requirements.</li><li>Partner with safety/operations leaders on OSHA-related training and incident support.</li><li>Coordinate development programs, skills training, and leadership readiness initiatives.</li></ul><p><br></p>
<p>We are looking for an experienced Paralegal to join our team in Charlotte, North Carolina. In this role, you will provide essential support for insurance defense cases, ensuring all legal processes run smoothly. The ideal candidate will have a strong background in civil litigation and trial preparation, with excellent case management skills and a paralegal certificate.</p><p><br></p><p>Responsibilities:</p><p>• Assist attorneys with discovery processes, including gathering and organizing relevant documents.</p><p>• Conduct legal research to support case development and strategy.</p><p>• Prepare and manage case files, ensuring all documentation is accurate and up to date.</p><p>• Coordinate trial preparation activities, including witness communication and evidence compilation.</p><p>• Monitor deadlines and ensure compliance with court requirements and procedural rules.</p><p>• Draft legal documents such as pleadings, motions, and correspondence.</p><p>• Utilize case management software to track case progress and maintain records.</p><p>• Maintain communication with clients, keeping them informed about case updates and progress.</p><p>• Collaborate with team members to facilitate efficient workflow and task management.</p><p>• Provide administrative support as needed to ensure smooth operations within the legal team.</p>
We are looking for an organized and personable Receptionist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and attentive environment. You will support office operations by coordinating meeting spaces, managing administrative tasks, and maintaining public areas. This contract position is for three months with the potential for extension.<br><br>Responsibilities:<br>• Welcome visitors, clients, and applicants upon arrival, ensuring they are provided with visitor passes and parking validations while adhering to security protocols.<br>• Organize and prepare meeting rooms, including setting up furniture, arranging catering services, and ensuring all necessary technology is ready for use.<br>• Manage incoming and outgoing mail, packages, and freight, including arranging messenger services when required.<br>• Maintain a clean and organized reception area and public spaces, ensuring furniture is appropriately positioned.<br>• Assist with hospitality services for guests, such as booking transportation, tickets, and reservations.<br>• Perform general clerical tasks, such as distributing office supplies and packages, and ordering necessary materials.<br>• Support team events and employee engagement activities by coordinating setup and logistics.<br>• Follow established procedures to solve straightforward issues and deliver assigned tasks under supervision.<br>• Ensure building and housekeeping services are requested as needed to maintain a functional and pleasant environment.<br>• Handle additional duties as assigned by the supervisor to support office operations effectively.
<p>We’re looking for a motivated <strong>Help Desk I Support Technician</strong> who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.</p><p><strong>What You’ll Do</strong></p><ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
<p>We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>We are seeking a Technical Project Manager who can confidently lead cross-functional technology initiatives, bridge business and engineering teams, and drive projects from kickoff through delivery. This role is ideal for someone with strong technical fluency, structured project leadership skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage end-to-end delivery of IT and infrastructure projects</li><li>Coordinate cross-functional teams including engineering, network, support, and vendors</li><li>Develop and maintain project plans, timelines, budgets, and risk logs</li><li>Facilitate standups, stakeholder meetings, and executive updates</li><li>Translate business requirements into technical deliverables</li><li>Track KPIs, milestones, and resource allocation</li><li>Identify and proactively mitigate project risks</li><li>Ensure documentation, compliance, and quality standards are met</li></ul>
We are looking for an experienced Human Resources (HR) Manager to join our team in Charlotte, North Carolina. This role offers the opportunity to oversee essential HR functions, including payroll, benefits administration, and workforce management, while contributing to the success of a collaborative and detail-oriented HR department. The ideal candidate will possess strong analytical skills, attention to detail, and a proactive approach to handling complex organizational processes.<br><br>Responsibilities:<br>• Oversee payroll processes, ensuring accuracy and compliance, and serve as a backup for payroll management when necessary.<br>• Manage benefit programs, including healthcare offerings and pension plans, while addressing employee inquiries and ensuring proper administration.<br>• Utilize ADP Workforce Now to maintain and update workforce information, ensuring data integrity.<br>• Prepare and analyze HR reports, providing insights to support organizational decision-making.<br>• Handle employee relations matters with a focus on detail, including FMLA and workers' compensation claims.<br>• Provide guidance on compliance with workers' compensation laws and other HR-related regulations.<br>• Collaborate with the HR team to support onboarding processes and ensure a seamless experience for new hires.<br>• Develop and implement HR procedures to improve efficiency and maintain high standards within the department.<br>• Maintain a process-oriented approach to address the needs of a complex and robust organization.<br>• Partner with leadership to achieve organizational goals related to employee engagement and satisfaction.
We are looking for an experienced and driven Human Resources Manager to oversee all HR functions within a dynamic manufacturing environment in Lincolnton, North Carolina. This role is pivotal in managing recruitment, employee relations, compliance, and workforce development to ensure the organization’s success. The ideal candidate will collaborate with leadership to foster a positive workplace culture and align HR practices with operational objectives.<br><br>Responsibilities:<br>• Manage the end-to-end recruitment process for various roles, including production, skilled trades, administrative, and leadership positions.<br>• Develop and execute staffing strategies to address high-volume and seasonal hiring needs.<br>• Establish partnerships with local schools, staffing agencies, and workforce organizations to support recruitment efforts.<br>• Oversee onboarding and orientation programs tailored to plant-specific requirements.<br>• Mediate workplace concerns, ensure fair resolution of employee issues, and support corrective actions.<br>• Collaborate with operations leadership to enhance employee engagement and maintain high morale.<br>• Ensure compliance with all federal, state, and local labor laws while maintaining accurate employment records.<br>• Implement and track comprehensive training initiatives, including safety programs and leadership development.<br>• Manage performance review cycles, guiding managers on documentation and employee evaluations.<br>• Support benefits enrollment processes, payroll accuracy, and workers’ compensation claims.
We are looking for an experienced HR Director to oversee and manage the human resources functions at our Monroe, North Carolina location. This role is integral to maintaining efficient payroll processes, managing employee benefits, and ensuring compliance with HR regulations across multiple states. The successful candidate will play a key role in fostering a positive workplace culture and providing strategic HR support to a dynamic and growing organization.<br><br>Responsibilities:<br>• Manage payroll processes for both salaried and hourly employees across multiple locations, ensuring accuracy and efficiency.<br>• Administer employee benefits programs, including health insurance, vision, dental, and 401(k) plans, while working with third-party administrators.<br>• Oversee compliance with HR regulations, including documentation for H-2B workers and workers' compensation claims.<br>• Build and maintain strong relationships with employees, fostering an open-door policy and ensuring accessibility for HR-related concerns.<br>• Collaborate with company leadership to address rising healthcare costs and propose innovative solutions.<br>• Conduct regular visits to plant locations to engage with employees and address their needs.<br>• Handle onboarding and background checks for new hires, ensuring seamless integration into the company.<br>• Maintain and update HR systems to streamline processes and improve efficiency.<br>• Partner with brokerage firms to manage self-insured health insurance plans effectively.<br>• Provide strategic HR insights and recommendations to support the company’s growth and operational goals.
We are looking for an experienced HR Generalist to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing a wide range of human resources functions while fostering a positive and collaborative workplace environment. This position offers the opportunity to work closely with employees across all levels of the organization, ensuring HR practices align with business goals and employee needs.<br><br>Responsibilities:<br>• Oversee employee relations by addressing concerns, resolving conflicts, and fostering a supportive work environment.<br>• Manage onboarding processes to ensure new hires are integrated seamlessly into the organization.<br>• Administer employee benefits programs, including health insurance, disability coverage, and wellness initiatives.<br>• Maintain and update HRIS systems to ensure accurate employee records and data management.<br>• Handle leave of absence requests, including FMLA and long-term disability, while ensuring compliance with policies.<br>• Facilitate training and development programs to support employee growth and career advancement.<br>• Collaborate with leadership to execute HR strategies that align with organizational goals.<br>• Conduct surveys and gather employee feedback to identify areas for improvement and implement solutions.<br>• Provide guidance to employees and managers on HR policies and procedures.<br>• Support recruitment efforts by partnering with the team to attract and retain top talent.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a Long-term Contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service.<br><br>Responsibilities:<br>• Prepare and manage customer quotes with a high level of accuracy and attention to detail.<br>• Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities.<br>• Perform precise data entry into internal systems to maintain up-to-date and accurate records.<br>• Collaborate with internal teams to deliver seamless and efficient customer experiences.<br>• Handle administrative tasks that contribute to the smooth operation of the department.<br>• Respond to inbound and outbound customer calls in a thorough and courteous manner.<br>• Support the coordination of processes to improve workflow and customer service delivery.<br>• Identify areas for improvement and contribute ideas to enhance customer service operations.<br>• Maintain a friendly and attentive demeanor while interacting with clients and team members.<br>• Adapt to new systems and tools quickly to ensure ongoing efficiency.
We are looking for an experienced HR Director to lead and oversee all aspects of human resources within our organization. This role is pivotal in shaping the workplace culture, managing compliance, and ensuring the effective implementation of HR policies and procedures. The ideal candidate will have a strong background in employee relations, benefits management, and HR administration.<br><br>Responsibilities:<br>• Develop and implement comprehensive HR strategies to align with organizational goals.<br>• Oversee employee relations, ensuring a positive and productive work environment.<br>• Manage compensation, benefits programs, and ensure compliance with regulatory standards.<br>• Direct HRIS operations to optimize data management and reporting capabilities.<br>• Ensure adherence to employment laws and regulations across all HR activities.<br>• Provide guidance and support on HR compliance matters to leadership.<br>• Monitor and analyze workforce trends to make informed decisions and recommendations.<br>• Lead initiatives to enhance employee engagement and retention.<br>• Collaborate with leadership to address staffing needs and organizational development.<br>• Conduct audits and reviews to maintain high standards in HR practices.
<p>We are looking for a detail-oriented Project Coordinator to join our team in Charlotte Metro, North Carolina. As a Transition Coordinator, you will play a vital role in facilitating supplier onboarding and procurement processes for dynamic facility management accounts. This is a contract position with a duration of 17 weeks. Your organizational and communication skills will be key to success.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate supplier onboarding processes and maintain accurate data within sourcing and procurement technology platforms.</p><p>• Prepare vendor information packets and supporting documentation as required.</p><p>• Manage extensive datasets and generate insightful dashboards and reports using advanced Excel functionalities.</p><p>• Oversee due diligence for supplier onboarding, including administrative tasks related to Corrigo systems.</p><p>• Maintain compliance by organizing and updating supplier files to meet company and client requirements.</p><p>• Facilitate bulk data uploads by compiling and structuring datasets during transitions.</p><p>• Foster strong relationships through collaboration with internal teams and external stakeholders.</p><p>• Resolve stakeholder issues by implementing effective and independent problem-solving strategies.</p><p>• Ensure adherence to sourcing policies and procedures, tracking authorizations and maintaining accurate correspondence records.</p><p>• Support compliance efforts regarding vendor certifications, rate cards, and other procurement components.</p>
